Technical Support Engineer Saras.ai (A unit of Neted Solutions India Pvt Ltd)

2.0 - 5.0 years

5 - 10 Lacs

gurugram

Work from Office

Overview The Technical Support Engineer serves as the first point of escalation for resolving technical issues, ranging from software glitches and hardware malfunctions to network problems. This role blends deep technical knowledge with strong communication skills to ensure effective customer experiences and system reliability. Primary Responsibilities Receive, analyze, and resolve customer issues related to software, hardware, and network systems via email, chat, or phone. Provide step-by-step guidance to customers, making complex technical concepts easy to understand. Troubleshoot and debug applications, operating systems, and connectivity issues; apply fixes or escalate as needed. Careful...

Posted 4 weeks ago

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