11 Cloud-Telephony Tools Jobs

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance and avoid fu...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from a reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone, or remotely Performing system installations, upgrades, and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performa...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance and avoid fu...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...

Job description: Experience 6 months to 1 year. Good-to-Have: An ITIL V4 / V3 Foundation qualification is preferable but not essential Knowledge of ITIL Processes Incident, Service Management Project management experience Knowledge of cloud-telephony tools from reporting perspective Responsibilities: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve IT performance ...