256 Cloud Support Jobs - Page 9

Experience: 0 to 4 years Qualification: B.Tech/BE/MCA, Skills in one or more of JavaScript,CSS, Web application framework viz. Sencha EXT JS, JQuery etc., Delphi,C,C++,or Java. Cloud Administrator-managing Windows based Servers

So, what’s the role all about? We are seeking a strategic, experienced, and customer-obsessed Director of Customer Support to lead and scale our global support operations for our Enterprise SaaS platform to the Financial Services industry. The group includes functions as Cloud Support, On Premise Support and Managed Services. This role involves managing a global support team, ensuring high-quality service delivery, and working closely with engineering, sales, and product teams to provide timely solutions to customers. The director will also drive operational improvements, set strategic goals, and ensure that the support team meets all service level agreements (SLAs) while maintaining a focus on customer satisfaction and business growth. What you will be doing? Leadership & Team Management Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency. Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs Build, lead, mentor, and scale a geographically distributed support team (Tier 1–3) off over 100 staff. Establish clear goals, performance metrics, and career development plans. Promote a culture of collaboration, accountability, and continuous improvement within the team Strategic Direction & Planning Develop and implement strategic plans to improve cloud support operations, ensuring scalability and efficiency as the business grows Collaborate with senior leadership to align cloud support objectives with overall company strategy Manage the performance and effectiveness of the cloud support team, tracking KPIs and ensuring that customer expectations are met or exceeded Customer Support Excellence Act as the voice of the customer internally. Collaborate with Product, Engineering, and Customer Success to ensure issues are addressed and feedback is looped into product development. Oversee the resolution of high-priority customer support cases, ensuring timely and effective solutions Ensure the team is proactive in identifying and addressing potential issues before they impact customers Act as the escalation point for complex or critical customer issues, working with internal teams to resolve them quickly Monitor and analyze CSAT (Customer Satisfaction) and other feedback metrics to identify trends and areas for improvement Operational Efficiency Drive operational efficiency by implementing best practices, tools, automation and processes to streamline support operations Establish clear SLAs and performance metrics, ensuring that the cloud support team meets or exceeds them Implement and oversee the use of monitoring tools and reporting systems to track cloud service health and performance Ensure smooth integration and collaboration between cloud support and other departments (e.g., R&D, Sales, Customer Success) Collaboration with Cross-functional Teams Work closely with product management, engineering, and sales teams to ensure customer needs are understood and supported Provide input into the development of new cloud products and services to ensure supportability and customer satisfaction Collaborate with the product and engineering teams to improve cloud solutions based on customer feedback and support trends Cloud Infrastructure & Tools Management Oversee the tools and technologies used for cloud support, ensuring they are efficient, automated and scalable Ensure the team is fully trained and equipped with the tools necessary for effective cloud support Evaluate and recommend new cloud technologies or processes to improve support delivery Budget & Resource Management Manage the customer support department’s budget, ensuring proper allocation of resources to meet business needs Forecast resource requirements and allocate resources effectively to handle customer demand Ensure cost-effective operations while maintaining high-quality service Compliance & Security Ensure that cloud support operations comply with relevant legal, regulatory, and security standards Work with security teams to address any security-related customer concerns or incidents within cloud environments Develop and enforce best practices for data protection and privacy Reporting & Communication Provide regular reports to executive leadership on cloud support performance, including customer satisfaction, escalations, resource utilization, and cost Monitor, report, and drive improvements across support metrics (CSAT, NPS, FRT, TTR, resolution rate). Use data to continuously improve the customer experience. Ensure clear and effective communication within the support team and with other internal stakeholders Continuous Improvement Drive initiatives to continuously improve the cloud support process and the overall customer experience Prepare support systems for continued global growth, product expansion, and increased customer complexity. Lead post-mortem and root cause analysis after major incidents or service disruptions, implementing corrective actions Have you got what it takes? Proven leadership experience (typically 10+ years) in cloud support or related fields, with a strong background in managing cloud-based infrastructure and teams. Leadership experience in building and managing high-performance teams. Strong understanding of cloud technologies (AWS, Azure, GCP) and how they relate to customer support needs. Ability to collaborate with cross-functional teams including product, engineering, and sales. Excellent communication and problem-solving skills. Customer-focused mindset with a deep understanding of CSAT and NPS metrics. Ability to manage budgets and resources effectively. Experience in working with global teams and cross-cultural environments. This role requires a strong balance of strategic leadership, operational efficiency, and customer-centric focus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience on Papers (Mandate) Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Supporting cloud infrastructure and troubleshooting. We are seeking a proactive and enthusiastic Cloud Support Associate (Fresher) to join our technical support team. This role involves supporting cloud infrastructure, assisting with day-to-day cloud operations, and troubleshooting issues to ensure high availability and performance of cloud-hosted services. Key Responsibilities: Provide first-level support for cloud-based systems and applications. Monitor cloud infrastructure for performance, availability, and security alerts. Troubleshoot incidents and resolve basic technical issues related to cloud services. Work with senior engineers to escalate and resolve complex technical problems. Assist in the deployment and configuration of cloud services (e.g., compute, storage, networking). Maintain detailed documentation of issues, solutions, and processes. Education -B.Tech CS /IT

Experience: 0 to 4 years Qualification: B.Tech/BE/MCA, Skills in one or more of JavaScript,CSS, Web application framework viz. Sencha EXT JS, JQuery etc., Delphi,C,C++,or Java. Cloud Administrator-managing Windows based Servers

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Account Delivery Management Good to have skills : Account Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years of formal education - Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve acting as a software detective, utilizing your expertise in Account Delivery Management to provide a dynamic service to our clients. Roles & Responsibilities: Provide technical support for critical business systems, utilizing your expertise in Account Delivery Management to ensure timely resolution of issues. Collaborate with cross-functional teams to identify and troubleshoot complex technical issues, utilizing your strong problem-solving skills to provide effective solutions. Develop and maintain strong relationships with clients, utilizing your expertise in Account Management to ensure client satisfaction and retention. Contribute to the development and implementation of best practices and standard operating procedures, utilizing your experience in Application/Cloud Support to drive continuous improvement. Professional & Technical Skills: Must To Have Skills:Expertise in Account Delivery Management. Good To Have Skills:Experience in Account Management. Strong problem-solving skills, with the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills, with the ability to develop and maintain strong relationships with clients. Experience in Application/Cloud Support, with a solid understanding of best practices and standard operating procedures. Additional Information: The candidate should have a minimum of 2 years of experience in Account Delivery Management. The ideal candidate will possess a strong educational background in Software Engineering, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications 15 years of formal education - Graduate

Purpose As a Cloud and Infra Senior Software Engineer, one will work with a fast-paced and multi-functional Agile development team to build next generation services on cloud (Azure ). Would be responsible for preparing cloud and infrastructure designs, guidelines, and best practices for Azure cloud. Responsible for creating best designs for network, storage, compute, backup, DR, HA , monitoring, logging etc. Will work with product development team and coach developers, help select best cloud services, help configure services on dev and staging and be part of the entire product development cycle and help automation team in building Infra as code. Responsible for overall cloud & infra designs and ensure it meets performance, availability , scalability, and security requirements in productions. Responsibilities Prepare Azure design \ architectures and work with DevOps Automation team. Deploy and configure various Azure services like Network, storage, Database components etc. Ability to troubleshoot any network connectivity issues. Cloud Governance knowledge and ability to implement cost control mechanisms Ability to automate any cloud admin tasks using PowerShell script or any scripting knowledge DevOps knowledge to automatically deploy the cloud resources Ability to deploy and configure container services Knowledge, Skills and Abilities Deep knowledge and hands on experience on Azure Could. Hands on experience in setting up Azure services namely Azure Firewall, Bastion, LB, Application Gateway, Front door, CDN, WAF, Traffic Manager, VPN, Azure ExpressRoute, Other Azure services. DevOps Knowledge and deployment using Bicep, Azure ARM or other tools is added advantage Preferred to have PowerShell scripting or some automation skills. Any programming experience is an added advantage. Job Requirements Bachelors degree in computer science, Information Science, Software Engineering, or related discipline, or equivalent work experience. Minimum of 5-6 years of Azure Cloud experience Azure Solution Architect Expert Certified

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of network infrastructures and resolving any technical problems that may arise. Your expertise in troubleshooting and problem-solving will be essential in maintaining the efficiency and reliability of our applications and cloud support services. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application and network infrastructure issues. Monitor and analyze system performance to identify and address any bottlenecks or inefficiencies. Provide technical support and guidance to end-users, ensuring timely resolution of their issues. Develop and maintain documentation for troubleshooting procedures and best practices. Stay updated with the latest industry trends and technologies to continuously improve the application support process. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN. Experience with network monitoring tools such as Wireshark or SolarWinds. Knowledge of firewall configurations and security protocols. Familiarity with cloud platforms like AWS or Azure. Good To Have Skills:Experience with ITIL framework. Experience in scripting languages like Python or PowerShell. Understanding of virtualization technologies such as VMware or Hyper-V. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Experience: 0 to 4 years Qualification: B.Tech/BE/MCA, Skills in one or more of JavaScript,CSS, Web application framework viz. Sencha EXT JS, JQuery etc., Delphi,C,C++,or Java. Cloud Administrator-managing Windows based Servers