256 Cloud Support Jobs - Page 5

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

As a Hybrid Cloud Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra. What you will do: Research, reproduce, troubleshoot, and solve highly challenging technical issues Provide thoughtful direction and support for technical inquiries Ensure that customer issues are resolved as expediently as possible Diagnose and reproduce customer reported issues and log JIRA tickets Participate in on-call rotation for after-hours, holiday, weekend support coverage Create code samples, tutorials, and articles for the DataStax Knowledge Base Collaborate and contribute to Support Team infrastructure tools and processes Fulfill the on-call rotation requirements of this role Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4-6 years of experience supporting large enterprise customers in a customer-facing support role Experience with supporting a Software as a Service Cloud product Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka Experience using APIs and understanding app development lifecycle with a language or framework based on Java, Python or Go would be preferred Experience/certifications with AWS/GCP/Azure deployments and associated cloud based monitoring tools would be preferred Experience with Linux operating systems, including command line, performance, and network troubleshooting Excellent verbal and written communication skills Lifetime learner, self-motivated with ability to multi-task during high pressure situations Preferred technical and professional experience Supporting Apache Cassandra environments or other relational and/or alternative database technologies is a plus Understanding of Java, Python, Go and/or another language (Troubleshooting skills) Experience with escalation management and customer success or premium support Experience working in a fast-moving high-pressure environment

For more than 40 years, Accelya has been your partner for change in the airline industry, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Partnering with IATA on industry-wide initiatives and driving digital transformation, Accelya is dedicated to propelling the airline industry forward and returning control to airlines so they can progress further and faster. As a part of the team at Accelya, your responsibilities will include managing and resolving critical P1/P2 incidents within Service Level Agreements (SLAs). You will assemble and lead an ad hoc Incident Response Team (IRT) consisting of specialists from engineering, infrastructure, network, database, and other relevant groups. Timely and effective communication updates about incidents to customers and internal stakeholders will be crucial, along with thorough documentation of incidents for future reference. Monitoring and analyzing incident trends to enhance product stabilization and process improvement will also be a key aspect of your role. Collaboration with IT, Infrastructure, and Engineering teams to improve incident management processes and ensure proactive application monitoring will be essential. To excel in this role, you should have proven experience in managing a Critical Incident Management (CIM) function. The ability to lead and coordinate cross-functional teams in time-sensitive situations is important, along with strong skills in crafting and publishing business-critical communications to customers and stakeholders. Demonstrable experience in process improvement and management involving multiple technical stakeholders is required, as well as knowledge and experience with cloud support functions. Experience in SaaS or cloud environments, along with an understanding of the travel domain (NDC, Airlines) is preferred. With 4-5 years of management experience, you should be prepared to work on a rotating shift schedule, including weekends and holidays, to provide continuous coverage 24 hours a day, 7 days a week. At Accelya, we offer you the chance to work on shaping the future of the travel industry with a market-leading company in NDC (New Distribution Capability). You will be part of an open culture that provides challenging opportunities to satisfy your intellectual needs. Enjoy flexible working hours in a hybrid remote/office working environment within an excellent, dynamic, and multicultural setting. What does the future of the air transport industry look like to you Whether you are an industry veteran or transitioning from other sectors, at Accelya, we are committed to turning your ambitions into reality.,

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. As a Critical Incident Manager at Accelya, your responsibilities include managing and resolving critical P1/P2 incidents within Service Level Agreements (SLAs). You will assemble and lead an ad hoc Incident Response Team (IRT) composed of specialists from engineering, infrastructure, network, database, and other relevant groups. Effective communication updates about incidents to customers and internal stakeholders are essential, along with thorough documentation of incidents for future reference. Monitoring and analyzing incident trends to identify areas for product stabilization and process improvement are also part of your role. Collaboration with IT, Infrastructure, and Engineering teams to enhance incident management processes is crucial, along with proactive application monitoring to alert teams before a P1/P2 incident is registered. To excel in this role, you should have proven experience in managing a Critical Incident Management (CIM) function and the ability to lead and coordinate cross-functional teams in time-sensitive situations. Strong skills in crafting and publishing business-critical communications to customers and stakeholders are necessary, as well as experience in process improvement and management involving multiple technical stakeholders. Knowledge and experience with cloud support functions, SaaS, or cloud environments are preferred, along with an understanding of the travel domain (NDC, Airlines). This position requires 4-5 years of management experience and working on a rotating shift schedule, including weekends and holidays, to provide continuous coverage 24 hours a day, 7 days a week. Joining Accelya offers you the opportunity to work on the future of the travel industry in a market-leading company with an open culture and challenging opportunities to satisfy your intellectual needs. You will have flexible working hours in a hybrid remote/office working environment, surrounded by an excellent, dynamic, and multicultural team. What does the future of the air transport industry look like to you Whether you're an industry veteran or someone with experience from other industries, Accelya is committed to making your ambitions a reality.,

YOUR IMPACT: Associate Cloud Support Specialists are responsible for delivering highest quality support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Associate Cloud Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS: Represent OpenText acting as first point of contact for all support inquiries/alerts Incident management and collaboration with other teams while adhering to SLAs and KPIs Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate. WHAT YOU NEED TO SUCCEED: 0 - 1 years of prior experience working on relevant technologies Linux/Unix (AIX) DB/MySQL/SQL/Oracle Networking Windows Server Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline Willingness to work in shifts including weekends.

Project Role : Application Support Engineer Project Role Description : Act as software detectives

Interested candidates can fill the below registration form: https://forms.office.com/r/RxNdQsFB7Q Walk in Details: Date: 19th July 2025 - Saturday Time: 9.30 AM - 4.30 PM Venue : Zafin Software Centre of Excellence Private Limited, 7th floor, Niagara Building, Embassy Taurus Techzone, Technopark Phase III, Kulathur, Thiruvananthapuram.Kerala, 695583 Requirements: Experience in Production Application Support techno functional, understand the product functions and features Experience in supporting client integration testing, preferable (SIT, UAT) Test and replicate production/non-production application issues, analyse logs and find the root cause. Experience in deployment Jboss/Wildfly/Websphere/Weblogic, etc. (or any exp doing deployment in Azure is most welcome) Knowledge of basic database queries(oracle/ postgresql/ MySQL) Good communication skills verbal and written Right attitude towards work Play the role of an incident manager Communicate and collaborate on service requests/incidents raised by/for our customers Learn and understand how our product services are delivered to customers Learn and understand our product from a functional and integration perspective Be part of a collaborative cross-functional team delivering value to a customer Lead and perform in a customer facing role Who we are Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems. With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs. Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work in Canada, India and the UK.

Job Title: Accelerated Computing Engineer Entry Level Experience Level: 0–2 Years Location: Kanchipuram, Tamil Nadu Employment Type: Full-time About the Role We seek a driven Accelerated Computing Engineer to join our innovative team in Vellore. This entry-level role offers a unique opportunity to work with advanced AI/ML models, accelerated computing technologies, and cloud infrastructure while collaborating on cutting-edge research and deployment projects. You will work with a variety of state-of-the-art models such as BGE-Large, Mixtral, Gemma, LLaMA, and Stable Diffusion, as well as other fine-tuned architectures, to solve real-world computing challenges through advanced AI/ML infrastructure solutions. Key Responsibilities Customer Interaction & Analysis: Work closely with customers to analyze technical and business needs, translating them into robust, AI-driven solutions. Model Deployment & Optimization: Develop and deploy advanced AI/ML models such as LLaMA, Mixtral, Gemma, and other GenAI models while optimizing their performance for varied computing environments. Performance Testing & System Benchmarking: Execute advanced test scenarios and performance benchmarks across AI/ML models and distributed systems to ensure optimal performance. Infrastructure & Model Research: Research, configure, and maintain infrastructure solutions (using tools like TensorRT and PyTorch) supporting our models and accelerated computing workloads. AI/ML Model Integration: Support and deploy models such as Stable Diffusion, BGE, Mistral, and custom fine-tuned models into end-to-end pipelines for AI/ML-driven solutions. Automation & Process Improvements: Drive automation strategies to streamline workflows, improve testing accuracy, and optimize system performance. Technical Liaison: Served as the technical bridge by collaborating with product development teams, tracking customer feedback, and ensuring timely resolutions. Model Configuration & Troubleshooting: Create custom scripts, troubleshoot advanced configurations, and support tuning efforts for AI/ML model customization. Kanchipuram Skills & Qualifications Required Skills: Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical discipline. Strong foundational knowledge of AI/ML model deployment and cloud infrastructure. Proficiency with AI/ML frameworks & libraries, including PyTorch, TensorRT, and Triton. Hands-on experience with deployment models such as LLaMA, Mixtral, Gemma, and Stable Diffusion. Familiarity with distributed computing environments and orchestration tools like Kubernetes. Proficiency in workflow automation, performance tuning, and large-scale system debugging. Understanding of cloud computing technologies and infrastructure architecture, including storage, networking, and computing paradigms. Preferred Skills: Experience working with object storage technologies like AWS S3, Azure Blob Storage, and MinIO. Familiarity with advanced AI/ML model frameworks such as Gemma-2b, Mixtral-8x7b, Mistral-7b-instruct, and other fine-tuned AI models. Expertise in GPU configuration and tuning for AI/ML workloads, including drivers and machine learning optimization strategies. Familiarity with serverless computing and Function as a Service (FaaS) concepts. Experience with infrastructure as code (IaC) and performance benchmarking methodologies.

Blue Mantis is seeking an experienced (3+ years) Public Cloud Support Analyst who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. The successful candidate will be experienced in cloud billing & licensing models and capable of resolving or escalating complex customer support tickets. Role & responsibilities The Cloud FinOps Support Analyst Is charged with opening, managing, and escalating support tickets to ensure that our customer experience remains positive. Their key responsibilities include, but are not limited to: Managing queue of support tickets Provisioning of Cloud (AWS, Azure, Google Cloud) Resources Provisioning of Microsoft licenses Manage queue of upcoming software renewals Research cloud service configuration, billing, usage and purchase options to reduce options for clients to maintain or improve performance while reducing cost Contribute to the continuous process improvement initiatives as needed to ensure our offerings remain compelling and innovative. Preferred candidate profile Excellent communication skills and understanding of cloud computing, and license subscription models Previous experience in a Service desk support role with cloud knowledge. Previous experience optimizing support workflows and implementing process improvement Ability to prioritize and manage competing demands Ability to follow processes as written and possess the flexibility to perform and document tasks where no process exists Either possess prior experience working in a support console such as Service Now or FreshDesk, or be willing to learn. Either possess one years prior experience with public cloud billing and licensing models or be willing to learn. Either possess prior experience working in the AWS Management Console and Azure Portal or similar Cloud Portals & Consoles or be willing to train.

*Design, deploy, and manage cloud infrastructure solutions. *Monitor cloud-based systems to ensure performance, reliability, and security. *Automate processes to streamline operations and reduce manual tasks. Required Candidate profile Experience in Linux System Administration Exposure to AWS /Azure cloud platforms Knowledge of scripting languages like Python, Bash, or similar Understanding of CI/CD pipelines and DevOps practices

Roles and responsibilities: Need to work with Engineering team to resolve problems. To liaise with product developers to handle escalations. Resolving support Incidents, coming from various channels, in a timely and efficient manner. Investigating the issues conducting a root cause analysis to come up with corrective action, preventive action. Supporting product team in new features, user challenges. Interfacing with customers and vendors whenever required. What are we looking for? To have strong customer focus, proficient in SQL, Database, Excel. To have work experience in support for Cloud web-based application & Android application. To have a sharp troubleshooter's mind & to express problems, causes, diagnosis and solutions in a clear concise manner. To have excellent spoken and written communication skills. Good to have work experience in Fintech / NBFC / IT / E- Commerce / lending / banking domain

We invite you to attend a face-to-face interview for the Intern - Site Reliability Engineer role at FranConnect Software, Noida . Ideal candidates should have knowledge of Linux, database queries, shell scripting , and a basic understanding of Cloud/AWS . We invite for face-to-face interview for Tuesday (8-July-2025) at our Noida office. *Online interview not possible. Key Responsibilities: - Linux System Administration, including installation and configuration - Database Backup and Storage Administration - Shell Scripting concepts - Monitoring the Servers and System status - GIT or similar versioning control tool. - Respond to Tickets, Mails, and Chats and provide technical resolutions - Basic Knowledge of Cloud/AWS will be advantage - Maintain the System Security and Identify threats *Good communication skills are a must for this position. Join us to gain hands-on experience in a dynamic work environment! Interview Date: July 8, 2025 (Tuesday), between 11:30 AM to 02:30 PM. Monthly Stipend: 25K (all-inclusive) Duration: 11 Months. Contact Person: Manish Kumar Address: FranConnect, WeWork, 17th Floor, Berger Tower, Sector 16-B, DND Road, Noida (India) 201301 Nearest Metro Station: Sector-16, Noida Map: https://cutt.ly/5KGBjXr

*Design, deploy, and manage cloud infrastructure solutions. *Monitor cloud-based systems to ensure performance, reliability, and security. *Automate processes to streamline operations and reduce manual tasks. Required Candidate profile Experience in Linux System Administration Exposure to AWS /Azure cloud platforms Knowledge of scripting languages like Python, Bash, or similar Understanding of CI/CD pipelines and DevOps practices