256 Cloud Support Jobs - Page 4

Our NCR is looking for Oracle Fusion Cloud Applications Support Analyst to join our dynamic team and embark on a rewarding career journey. A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service The primary responsibilities of a support analyst typically include: Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems They maintain a professional and friendly tone throughout the interaction Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues They may collaborate with development or engineering teams to escalate and resolve complex issues Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues They document solutions for common problems to build a knowledge repository for future reference Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues Role: Database Administrator Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate

Greetings from R2R Consults ! We are looking for a Junior Azure Support Engineer with experience in IT or cloud support to join our growing team. This role is ideal for candidates eager to grow their skills in Microsoft Azure and contribute to the maintenance and optimization of cloud infrastructure. Key Responsibilities: Respond to first-level support tickets and Azure-related incidents Monitor Azure infrastructure (VMs, Storage, Networking) and generate alerts Perform routine cloud maintenance and basic configurations Troubleshoot common issues and escalate complex ones to senior engineers Maintain support logs, documentation, and technical reports Key Skills: 1-2 years of experience in IT Support / Cloud Operations Hands-on exposure to Microsoft Azure services Familiarity with Azure CLI, PowerShell, or the Azure Portal Basic understanding of networking, virtualization, and OS (Windows/Linux) Strong analytical and communication skills Apply Now (shria@r2rconsults.com) and be a part of our journey to operational excellence!

Educational Requirements Master Of Engineering,MBA,MSc,MTech,Bachelor of Engineering,BCom,BSc,BTech Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional Requirements: Minimum 2 years of experience in Oracle Cloud WMS, Oracle Logfire with strong manufacturing Background Functional experience in configuring the Oracle WMS Cloud application – Inbound shipments, outbound shipments Knowledge of Purchase to Invoice, Warehouse Inbound Receipts, Warehouse Pick, Pack & Ship, and Shipment Transportation Inbound Process- Inbound shipments, checking in load, appointments, receiving options, putaway and Outbound Process- Outbound orders, wave, picking, packing, pack with wave, outbound, LTL load management Understanding of Fusion Order Management, Order Shipping, Inventory Management, Procurement and other SCM Cloud Modules Understanding of Facility, item master configurations Should have knowledge on Cloud Support processes Should have conducted client Workshops/Solution Designing and Configuration on the module Infor WMS candidates also preferred Preferred Skills: Technology-Supply Chain Management-Warehouse Management System

If Interested ,please reply with updated Resume asap to neha21.singh@nttdata.com Looking early joiners only . If not interested please provide the references of interested candidature who worked on same skillsets Rotational shift (sometimes night for 2 weeks in a month) Primary Skill- PostgreSQL with any cloud (Azure /GCP /AWS ) Skill required- Primary- PostgreSQL + Any cloud- Azure/ AWS /GCP 24*7 shift hours support-Hybrid Shifts Morning /Evening /Night -IST Preferred Experience: Ideal candidate has been supporting traditional server based relational database (Postgresql) for over 3+ years out of which last 2 years in any cloud AWS/azure/GCP. • Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. • Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. • Experience with features such as automated backups, maintenance, and scaling - Postgresql • Ability to analyze and optimize complex SQL queries for performance improvement. • Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. • Experience with configuring alerts based on performance metrics. • Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. • Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. • Good Understanding of database security principles and best practices. • Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. • Experience in optimizing database configurations for better performance. • Able to provide 24*7 shift hours support at L2/L3 level • Experience in updating KB articles, Problem Management articles, and SOPs/runbooks • Passion for delivering timely and outstanding customer service • Great written and oral communication skills with internal and external customers • Strong ITIL foundation experience • Ability to work independently or no direct supervision. • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. • Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. • Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " • 2+ years of overall operational experience • 1+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) • 2+ years of experience working in diverse cloud support database environments in a 24*7 production support model • Query fine tuning - MongoDB • Shell scripts for Monitoring like slow queries, replication lag, nodes fails, disk usage. etc • Backup and restores (Backups should be automated with shell scripts/Ops Manager) • Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) • Upgrades (Java version, Mongo version. etc) • Maintenance (Data Centre outages etc) • Architecture design as per the Application requirement • Writing best practices documents for shading, replication for Dev/App teams • Log rotation/ maintenance (mongos, mongodb, config etc) • Segregation of duties (User Management designing User roles and responsibilities) • Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable • Database Profiling, Locks, Memory Usage, No of connections, page fault etc., • Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, • Data Managements in MongoDB Capped Collections Expired data from TTL, • Monitoring of Various issues related with Database, • Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, • Database software Installation and Configuration in accordance with Client defined standards. • Database Migrations and Updates • Capacity management- MongoDB • Hands on experience in Server Performance tuning and Recommendations • High availability solutions and recommendations • Hands on experience in Root cause analysis for business impacting issues. • Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas • Experience with python / powershell scripting - preferred • Secondary skill in MySQL/oracle - preferred • Installation, configuration and upgrading of postgresql server software and related products " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus

Please register your details using this link: https://forms.office.com/r/V1Yv55UTpK Walk-in Details: Date: 2nd August 2025, SATURDAY Walk in Time : 9.00 AM - 2.00 PM Venue : will be shared closer to the date of the drive What is the Opportunity? Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues. Mode of work: In Office What will you do? Experience with process methodologies Solid understanding of business concepts and issues Ability to collaborate within a team and cross-functional team environment Ability to manage assigned engagement Professional presence with the ability to quickly establish personal credibility and demonstrate expertise. Ability to work in office setting Fast paced environment with tight deadlines Support offshore hours / multiple time zone What do you need to succeed? Post-secondary education in information management, computer science, or related field of study. Experience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etc. Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes. Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes Certification(s) in Cloud Technologies Knowledge in Java or any other programming languages Experience in automation of repeatable processes

Please register your details using this link: https://forms.office.com/r/V1Yv55UTpK Walk-in Details: Date: 2nd August 2025, SATURDAY Walk in Time : 9.00 AM - 2.00 PM Venue : will be shared closer to the date of the drive. Job Summary Zafin is seeking a Cloud Site Reliability Engineer II (CSRE II) to lead strategic initiatives in ensuring the reliability, scalability, and performance of our cloud infrastructure and applications. This advanced role requires mastery in cloud technologies, strategic planning, and incident management to drive innovative solutions and operational excellence. As a CSRE II, you will influence the direction of cloud reliability strategies, mentor junior engineers, and lead significant projects that have a broad organizational impact. This position reports directly to the VP of Cloud Services and requires a proactive, collaborative mindset to achieve operational and strategic objectives. Key Responsibilities Lead and manage the resolution of complex technical issues involving Zafins products and Azure cloud environment. Design and implement strategic operational enhancements to improve resiliency and system reliability. Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence. Represent the organization in external client escalation calls, providing expert guidance and solutions. Architect and optimize cloud infrastructure for high performance, scalability, and cost-effectiveness. Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift. Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution. Develop and execute automation strategies to streamline operational workflows and incident responses. Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies. Mentor and coach junior engineers, fostering a culture of continuous learning and innovation. Drive strategic initiatives, collaborating with cross-functional teams to achieve organizational objectives. Qualifications Bachelors degree in Computer Science, Engineering, or a related field (Masters degree preferred). 12+ years of experience in cloud support, operations, or a related role. Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms. Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift. Proven leadership in managing automated deployment pipelines, including Azure DevOps. Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools. Advanced scripting skills with PowerShell, Python, or similar languages. Extensive experience in incident management and defining SLAs for global production environments. In-depth knowledge of database management, particularly Postgres. Preferred Qualifications Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert). Experience with ITSM tools and processes (e.g., ServiceNow). Comprehensive understanding of security and compliance in cloud environments. Soft Skills Exceptional analytical and problem-solving abilities. Strong leadership and mentoring skills. Advanced communication and collaboration capabilities. Visionary approach to operational innovation and strategic planning.

The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function Solves unique problems that have a broad impact on the business Contributes to the development of organizational sub-function strategy Progression to this level is typically restricted on the basis of business requirements Critical Competencies Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Key Responsibilities Other Incidental tasks related to the job, as necessary. Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio. Research, plan and coordinate complex maintenance activities Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products. Review vendor support escalations to identify training opportunities Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations Contribute to the development of technical best practices for administrative responsibilities Prepare and review defined policy and process standards Own assigned account specific complex projects and act as an informal project lead to work with stakeholders Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies Coach, mentor and assists Rackers across the business Collaborate with Account Managers and Business Development Consultants to build strong customer relationships Collaborate and share knowledge with the OS support floor Knowledge Expert-level knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack Expert-level understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/APACHE for Linux Agile/Lean Development Skills Artifact Manager/Repository Tools CI/CD Tools Cloud Automation Tools Cloud Computing Computer Networking Container Platform Tools Data Analysis Data Management Identity and Access Management (IAM) Linux/Unix OS Network Compliance/Security Process Improvement Product/Technical Project Management Software Development Tools Stakeholder Management (external/internal) Technical Troubleshooting Virtual Machine Tools Education High School Diploma or regional equivalent required Bachelor's Degree required, preferably in field related to role. At the managers discretion, additional relevant experience may substitute degree requirement Certifications Requires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS Specialists Requires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined Networking Requires VCP-DCV Certification for VMware Specialists Prefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications

Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in customer-facing roles, including interfacing with executive stakeholders, managing and delivering IT technical implementations, transformation programs, or other initiatives. Preferred qualifications: Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Experience working in technical product support, cloud support, quality engineering, or site reliability engineering. Experience in business analysis to conduct analytics, develop dashboards, and make recommendations. Experience using Google Ads or other online advertising solutions and the media/tech landscape. Customer-facing experience, translating technical concepts and solutions to non-technical and executive audiences. Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Troubleshoot complex technical product issues and apply product expertise to solve technical customer issues and escalations. Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams. Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Analyze data and insights to create action plans to solve issues at the root cause for our customers, focusing on knowledge management, operational improvements, account reviews and product adoption.

Greetings from Searce! Position - Sr Cloud Reliability Engineer (SRE) | GCP Cloud Location - Mumbai/Pune Experience - 5+ years Overview about the role. As a Site Reliability Engineer (SRE) in the Cloud Managed Services team at Searce, you play a pivotal role in ensuring the reliability, scalability, and performance of our cloud-based infrastructure. You'll be at the forefront of managing and optimizing cloud services to deliver high-quality and resilient solutions. Key Responsibilities: Responsibilities: Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers. Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment. Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA. Gather client's requirements related to use of specific cloud services and provide assistance in setting them up and resolving issues. Create SOPs and knowledge articles for use by the L1 teams to resolve common issues. Identify recurring issues, perform root cause analysis and propose/implement preventive actions. Follow change management procedure to identify, record and implement changes. Plan and deploy OS, security patches in Windows/Linux environment and upgrade k8s clusters. Identify the recurring manual activities and contribute to automation. Provide technical guidance and educate team members on development and operations. Monitor metrics and develop ways to improve. System troubleshooting and problem-solving across platform and application domains. Ability to use a wide variety of open-source technologies and cloud services. Build, maintain, and monitor configuration standards. Ensuring critical system security through using best-in-class cloud security solutions. Qualifications: 5+ years of experience in a similar role Bachelor's degree or the equivalent combination of education and experience. Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business Why Searce? Joining Searce's Cloud Managed Services team means being part of a dynamic and collaborative environment where innovation and reliability are at the core. As an SRE, you'll have the opportunity to work with cutting-edge technologies and contribute to the success of cloud-based solutions for our clients.

Dear Candidate, Were hiring a Cloud Network Engineer to design and manage secure, performant cloud networks. Key Responsibilities: Design VPCs, subnets, and routing policies. Configure load balancers, firewalls, and VPNs. Optimize traffic flow and network security. Required Skills & Qualifications: Experience with cloud networking in AWS/Azure/GCP. Understanding of TCP/IP, DNS, VPNs. Familiarity with tools like Palo Alto, Cisco, or Fortinet. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

As a skilled Java developer with expertise in API development and integration, you will be responsible for developing and maintaining scalable and efficient APIs using RESTful services. Your role will involve integrating APIs with various frontend and backend systems to ensure seamless data flow and functionality. Additionally, you will develop, maintain, and integrate Excel plugins to retrieve data from APIs. Collaboration with DevOps and Cloud support teams for code deployment and other tasks will be a key aspect of your role. You will also troubleshoot and debug issues across the development lifecycle to ensure high-quality deliverables. Implementing and monitoring automated testing frameworks to ensure application robustness will be part of your responsibilities. Continuous learning and professional development are encouraged to keep abreast of industry trends and technologies. Participation in code reviews to maintain code quality and knowledge sharing among team members is essential. Working closely with stakeholders to gather requirements and translate them into technical specifications will be a crucial aspect of your role. Ensuring compliance with data protection regulations and industry standards in all software and data solutions is mandatory. A minimum Bachelor's degree in Software Engineering or Computer Science, along with at least 5 years of experience in designing large-scale APIs and data solutions, is required for this position. You should have a solid understanding of RESTful principles, SOAP, GraphQL, and API best practices. Knowledge of JSON and XML data formats is essential, along with skills in API versioning and documentation tools like GitHub and ADO. Understanding API security measures including OAuth, JWT, and rate limiting is crucial. Familiarity with SQL and NoSQL databases is preferred, along with experience in Agile development methodologies. A proven track record in software design and development is expected, coupled with excellent problem-solving and communication skills.,

Experience in of cloud infrastructure, virtualization (VMware), and hybrid environments. Web server configurations, deployments, and troubleshooting. Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management.

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge: Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities : Proficiency in additional languages to support global customers. Shift Timings: Rotational Shift 06:30 PM IST to 03:30 AM IST (Night Shift) 09:00 PM IST to 06:00 AM IST (Night Shift)

Greetings from Searce! Position - Sr Cloud Reliability Engineer (SRE) | GCP Cloud Location - Mumbai/Pune Experience - 5+ years Overview about the role. As a Site Reliability Engineer (SRE) in the Cloud Managed Services team at Searce, you play a pivotal role in ensuring the reliability, scalability, and performance of our cloud-based infrastructure. You'll be at the forefront of managing and optimizing cloud services to deliver high-quality and resilient solutions. Key Responsibilities: Responsibilities: Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers. Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment. Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA. Gather client's requirements related to use of specific cloud services and provide assistance in setting them up and resolving issues. Create SOPs and knowledge articles for use by the L1 teams to resolve common issues. Identify recurring issues, perform root cause analysis and propose/implement preventive actions. Follow change management procedure to identify, record and implement changes. Plan and deploy OS, security patches in Windows/Linux environment and upgrade k8s clusters. Identify the recurring manual activities and contribute to automation. Provide technical guidance and educate team members on development and operations. Monitor metrics and develop ways to improve. System troubleshooting and problem-solving across platform and application domains. Ability to use a wide variety of open-source technologies and cloud services. Build, maintain, and monitor configuration standards. Ensuring critical system security through using best-in-class cloud security solutions. Qualifications: 5+ years of experience in a similar role Bachelor's degree or the equivalent combination of education and experience. Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business Why Searce? Joining Searce's Cloud Managed Services team means being part of a dynamic and collaborative environment where innovation and reliability are at the core. As an SRE, you'll have the opportunity to work with cutting-edge technologies and contribute to the success of cloud-based solutions for our clients.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PostgreSQL Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:App/Cloud Support Sr. AnalystSkill Required:Tech for Operations PostgreSQL Database Administration Project Role Description:Review and integrate all application requirements including functional, security, integration, performance, quality, and operations. Align technical architecture with business and operational needs. Provide inputs on final decisions for hardware, network products, system software, and database security.Management Level:10Work Experience:5-7yearsWork Location:NoidaMust Have Skills: PostgreSQL Database Administration, PostgreSQL on AWS (RDS/Aurora), Cloud-native PostgreSQL architectureGood To Have Skills: Replication (Streaming/Logical), Performance Tuning, Upgrades and Migrations, HA/DR Solutions and MySQL Database Administration.Job Requirements:Key Responsibilities:Administer, monitor, and support PostgreSQL databases running on-prem and on cloud platforms like AWS RDS, Aurora, or Azure Database for PostgreSQL.Perform database installation, configuration, upgrades, patching, and security hardening.Handle backup and recovery using native PostgreSQL tools (pg_basebackup, pgBackRest, Barman).Tune and optimize SQL queries and database parameters to improve performance and resource usage.Design and implement high availability and disaster recovery (HA/DR) solutions such as Streaming Replication, Logical Replication, and Failover Clustering.Work with DevOps/Cloud teams on infrastructure automation using tools like Terraform, Ansible, or CloudFormation.Troubleshoot database issues, including corruption, lock contention, replication lag, and unexpected downtime.Manage storage, partitioning, archiving, and connection pooling for large-scale production databases.Develop automation for routine DBA tasks using shell scripts, Python, or PL/pgSQL.Participate in 24x7 on-call support rotation and P1/P2 incident handling.Collaborate with development and operations teams for application onboarding and schema design.Monitor logs and metrics using tools like pg_stat_activity, pgBadger. Technical Experience:Strong experience with PostgreSQL 11+ in production environments (on-premises and cloud).Experience with Amazon RDS PostgreSQL and Amazon Aurora PostgreSQL.Familiarity with PostgreSQL backup and recovery using pg_dump/pg_restore, pgBackRest, and WAL archiving.Experience in PostgreSQL upgrades (in-place and dump-based) and major version migrations.Knowledge of PostgreSQL security, roles, SSL setup, and row-level security.Familiarity with PostgreSQL extensions like PostGIS, pg_partman, pg_repack, etc.Hands-on experience with replication, logical decoding, and failover handling.Exposure to containerized PostgreSQL deployments (Docker, Kubernetes).Ability to perform health checks, audit configurations, and enforce compliance standards. Professional Attributes:1.Strong communication skills and ability to articulate technical issues in business terms.2.Excellent problem-solving and analytical skills under pressure.3.Ability to multi-task and participate in large, complex, and concurrent projects.4.Good to have PostgreSQL certification (EDB/PostgreSQL CE) or AWS Database Specialty.5.Working knowledge of ITIL processes and documentation.6.Good to have AWS Solution Architect Associate / AWS Database specialty certified. Educational Qualification:16 years of full-time education. Preferably with a degree in Computer Science, IT, or a related field. Additional Information:Should be flexible for a 24x7 environment and willing to handle P1/P2 calls. Qualification 15 years full time education

Key Responsibilities SAP Support & Maintenance Lead and manage SAP application support, maintenance, and enhancements across modules Ensure high availability, performance, and security of SAP systems. Oversee incident management, problem resolution, and root cause analysis for SAP-related issues. Coordinate with functional and technical teams for system upgrades, patches, and fixes. Implement best practices for SAP system monitoring, backup, and disaster recovery. Cloud Infrastructure & SAP on Cloud Drive the migration, deployment, and management of SAP on cloud platforms (AWS, Azure, GCP, or SAP Cloud). Optimize cloud infrastructure for cost, performance, and scalability. Ensure compliance with cloud security policies and industry standards. Collaborate with cloud vendors and internal teams to implement hybrid/multi-cloud strategies. Leadership & Strategy Manage a team of SAP functional/technical consultants, cloud engineers, and support staff. Define IT roadmaps for SAP modernization and cloud adoption. Align IT initiatives with business goals and digital transformation strategies. Establish KPIs, SLAs, and governance frameworks for IT operations. Stakeholder Management Work closely with business leaders to understand requirements and deliver scalable IT solutions. Partner with security, compliance, and audit teams to ensure data integrity and regulatory adherence. Vendor management for SAP licenses, cloud services, and third-party support.

Responsibilities: * Manage cloud infrastructure * Provide cloud support and operations assistance * Ensure compliance with security standards * Collaborate with development teams for resource allocation Flexi working Work from home

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).