256 Cloud Support Jobs - Page 3

As a Server and Storage Maintenance Specialist, you will be responsible for monitoring and performing ongoing maintenance on servers, storage, and Nasuni equipment. Your duties will include providing IT support to staff and customers, responding to server storage and Nasuni issues, and running hardware diagnostics. You will collaborate with software and network engineering teams on cybersecurity and network efficiency, as well as upgrade internal system components such as CPUs, memory, hard drives, and network cables. You should have the ability to support various environments including On-premises, Azure, AWS, Oracle Cloud, and Terraform. Additionally, you must be proficient in supporting Rack and Staging the server and storage setups, VMware, Hyper-V, VxRail, Nutanix, Windows, Linux, Dell, EMC, NetApp storage, and Nasuni. Understanding patches, service packs, onboarding, and offboarding hardware will be essential in this role. Effective communication with customers and internal staff, along with teamwork skills, will be necessary as you coordinate, supervise, and communicate with contractors who perform maintenance or upgrades. You will be responsible for documenting processes, keeping event logs, advising on the procurement of new data center equipment, and proficiently using MS Office Suite tools. As a critical member of the team, you will need to possess logical problem-solving skills, critical thinking abilities, and be ready to work shifts that may include nights, holidays, and some weekends. Additionally, having decent Linux administration skills will be an added advantage for this role.,

*Design, deploy, and manage cloud infrastructure solutions. *Monitor cloud-based systems to ensure performance, reliability, and security. *Automate processes to streamline operations and reduce manual tasks Required Candidate profile Experience in Linux System Administration Exposure to AWS /Azure cloud platforms Knowledge of scripting languages like Python, Bash, or similar Understanding of CI/CD pipelines and DevOps practices

The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function Solves unique problems that have a broad impact on the business Contributes to the development of organizational sub-function strategy Progression to this level is typically restricted on the basis of business requirements Critical Competencies Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Key Responsibilities Other Incidental tasks related to the job, as necessary. Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio. Research, plan and coordinate complex maintenance activities Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products. Review vendor support escalations to identify training opportunities Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations Contribute to the development of technical best practices for administrative responsibilities Prepare and review defined policy and process standards Own assigned account specific complex projects and act as an informal project lead to work with stakeholders Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies Coach, mentor and assists Rackers across the business Collaborate with Account Managers and Business Development Consultants to build strong customer relationships Collaborate and share knowledge with the OS support floor Knowledge Expert-level knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack Expert-level understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/APACHE for Linux Agile/Lean Development Skills Artifact Manager/Repository Tools CI/CD Tools Cloud Automation Tools Cloud Computing Computer Networking Container Platform Tools Data Analysis Data Management Identity and Access Management (IAM) Linux/Unix OS Network Compliance/Security Process Improvement Product/Technical Project Management Software Development Tools Stakeholder Management (external/internal) Technical Troubleshooting Virtual Machine Tools Education High School Diploma or regional equivalent required Bachelor's Degree required, preferably in field related to role. At the managers discretion, additional relevant experience may substitute degree requirement Certifications Requires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS Specialists Requires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined Networking Requires VCP-DCV Certification for VMware Specialists Prefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications

Managed Security Support Engineer II Our technologies are at the heart of modern applications that are enabling digital transformation across the globe! We give the worlds largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywherewith confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take extraordinary pride in being trusted advisers to our customers, offering the best solutions for their interests. If our mission and culture excite you, we would love to talk with you! We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by E ngineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, n etwork ing , or IT security incident management. Experience driving efficiencies , handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON , YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation ) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%).

We are looking for a skilled Infrastructure Engineer to join our dynamic Infra team. You will be responsible for managing, designing, and optimizing enterprise IT infrastructure. The ideal candidate will have hands-on expertise in system administration, network management, cloud infrastructure, and automation tools. This role is critical to ensuring high availability, security, and scalability of our IT environment. Key Responsibilities: Design, implement, and maintain core infrastructure systems including servers, storage, network, and cloud platforms. Oversee and support enterprise-wide IT infrastructure, ensuring 24/7 uptime and performance. Manage virtualization technologies such as VMware, Hyper-V, or similar platforms. Administer Windows/Linux environments and related services (AD, DNS, DHCP, Group Policies). Monitor system health and performance; proactively address bottlenecks and outages. Implement and manage backup, disaster recovery, and business continuity solutions. Ensure infrastructure security and compliance with industry standards. Collaborate with security, development, and application teams to support IT projects. Automate repetitive tasks using scripting tools (e.g., PowerShell, Bash, Python). Troubleshoot and resolve complex infrastructure issues (L3 Support). Maintain accurate infrastructure documentation, asset inventories, and change records. Mentor junior team members and support knowledge-sharing across teams. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 5+ years of experience in IT infrastructure roles with progressive responsibility. Strong knowledge of server administration (Windows/Linux) and network configurations. Hands-on experience with cloud platforms like AWS, Azure, or Google Cloud. Proficiency in virtualization, storage (SAN/NAS), and backup technologies. Familiar with infrastructure monitoring tools and performance tuning. Experience in scripting and automation (PowerShell, Ansible, or similar). Strong problem-solving and project management skills. Excellent verbal and written communication. Nice to Have: Experience with containerization and orchestration tools (Docker, Kubernetes). Exposure to DevOps tools (CI/CD pipelines, Jenkins, GitLab CI, etc.). Knowledge of Infrastructure as Code (IaC) tools (Terraform, CloudFormation). Familiarity with Zero Trust architecture and modern endpoint protection solutions. Understanding of compliance frameworks like ISO 27001, SOC 2, HIPAA, etc. Ability to optimize and manage cloud cost and resource governance . Experience with identity and access management solutions (Okta, Azure AD). Exposure to enterprise service management platforms (ServiceNow, Jira). Participation in data center migration or cloud transformation projects .

Experience in of cloud infrastructure, virtualization (VMware), and hybrid environments. Experience in Citrix, SFTP Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management.

Mandatory : AWS / Azure Certification required. Must have at least 3 to 6 yrs of exp working with different servers such as Linux & Windows in their setup, configuration and any troubleshooting. Strong exp in setting up the AWS / Azure infrastructure

About the Role: We are looking for a skilled IT Administrator with hands-on experience in server management, cloud platforms, and hosting environments. The ideal candidate should have a strong understanding of both technical configurations and coordination with external server teams to ensure smooth operations. Key Responsibilities: Manage and monitor cloud servers, dedicated servers, and shared web hosting environments. Handle DNS propagation, domain configuration, and related troubleshooting. Coordinate with server support teams, raise tickets for technical issues, and follow up until resolution. Perform file and database migrations across platforms. Manage FTP accounts, user access, and related configurations. Work with AWS services and perform tasks such as instance setup, configuration, and monitoring. Use SSH for server access, configuration, and troubleshooting. Ensure system security, backups, and proper documentation of IT processes. Key Skills & Requirements: Proven experience in server administration and hosting management. Strong knowledge of cloud servers, dedicated servers, and shared hosting platforms Proficiency in DNS management and troubleshooting. Experience in file migration, database migration, and FTP configuration. AWS knowledge, including EC2, S3, and related services. Proficiency in using SSH for server management. Strong problem-solving skills and attention to detail. Ability to work independently and coordinate with external technical teams.

Seeking a Technical Support Engineer with 4–6 yrs experience in L2 support, Python debugging, APIs, cloud (AWS/GCP), SQL/NoSQL. Responsible for troubleshooting, bug fixes, and client support in pharma/life sciences domain, ensuring high availability.

*Design, deploy, and manage cloud infrastructure solutions. *Monitor cloud-based systems to ensure performance, reliability, and security. *Automate processes to streamline operations and reduce manual tasks Required Candidate profile Experience in Linux System Administration Exposure to AWS /Azure cloud platforms Knowledge of scripting languages like Python, Bash, or similar Understanding of CI/CD pipelines and DevOps practices

Project Role : Application Support Engineer Project Role Description : Act as software detectives

•Low-code platforms expertise (especially Neutrinos). •Strong leadership and mentorship abilities. •Experience in regulated industries (BFSI/Insurance preferred). •Knowledge of ITIL, ServiceNow, and audit compliance. *WFO* NP:30days

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Preferred Qualifications: Knowledge of Oracle Database and Exadata.

First point of contact for customer concerns relating to technical issues with the Magento E-commerce application. Customer advocate and represent their needs with internal product and engineering teams. Provide timely response/resolution to technical, product and cloud infrastructure inquiry. Provides resolutions within established Service Level Agreement Guidelines. Trouble-shoot/qualify cases before advancing it to engineering. Answer questions regarding product functionality and usage. Work high priority technical incidents and critical outages. Product content creation (KB articles, whitepapers, forum participation). Provide knowledge transfer sessions to help reduce critical issues into Adobe. What you need to succeed 2+ years of experience in an enterprise software or cloud support environment. Excellent (oral and written) communication skills in English. Strong knowledge of Linux command line. Familiarity with Apache, NGINX, Redis, DNS, CDN and SSL. Atleast 2+ year understanding. working experience with Magento Commerce Cloud is preferred . Relational database skills: Deep expertise in MySQL and database queries. Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python. Understanding of modern web technologies and relationships between them Experience troubleshooting web application and performance issues. Ability to analyze/extrapolate issues via logs and other sources of information top infrastructure and application teams a good starting point for in depth reviews. Strong organizational and time management skills including multi-tasking and job duties. Proficient in technical problem-solving methodologies. Ability to adapt and change in a dynamic environment. High patience and pacifying skill to handle difficult as well as escalated customers. be able to effectively display, Empathy, helpfulness and transparency in interactions. Available for on-call rotation, work off hours, holiday and weekend hours as required. Understand the issue's business impact, report top call generators, severe issues, ne emerging trends, feature requests and common how- to questions.

The Project Coordinator for AWS Support Projects at CygnusPro Software Solutions Pvt. Ltd in Hyderabad, India, will play a crucial role in managing project timelines, deliverables, and communication across cross-functional teams. Your primary responsibility will be to ensure the smooth execution of cloud support and operations initiatives. Your key responsibilities will include coordinating and tracking project activities, milestones, and deliverables, collaborating with project managers and stakeholders, preparing project documentation and status reports, scheduling and facilitating project meetings, and supporting incident, problem, and change management processes for AWS environments. Monitoring project progress, identifying risks, escalating issues as needed, assisting in cost tracking, budgeting, and resource allocation, and ensuring timely execution of tasks will be essential to your success in this role. To qualify for this position, you must have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 3-6 years of experience as a Project Coordinator, preferably in cloud or IT infrastructure projects. Hands-on experience with AWS environments and familiarity with ITIL processes are required, as well as strong organizational, analytical, and communication skills. Proficiency in project management tools such as JIRA, Confluence, MS Project, and Trello is necessary for effective project coordination. The ability to work in a fast-paced, 24/7 support environment is crucial, along with the willingness to obtain AWS Cloud Practitioner certification and exposure to Agile/Scrum methodologies.,

About the Role: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support. About Revature: Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, the biggest System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders. Key responsibilities: Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding. Adhere to customer security and compliance requirements. Adhere to customer communication etiquettes. Ensure stated productivity requirements for the engagement. Contribute to continuous service improvement plans (CSI). Contribute to and participate proactively in knowledge sharing sessions. Act as a buddy for new hires. Organization - Adhere to Organizational policies and processes What We&aposre Looking For: Associate should be client-focused and able to work with users from different communities and cultures across the globe. Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements. Candidate must be flexible to relocate to the work location Support available after full-time onboarding: Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers Equal Opportunity Employer: Revature is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law. We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company&aposs employees to perform their job duties. Our policy reflects and affirms the Company&aposs commitment to the principles of fair employment and the elimination of all discriminatory practices. Show more Show less

As a Product Solutions Consultant at our gTech Ads Customer Support organization, you will play a vital role in providing high-quality customer support and delivering end-to-end customer solutions. With a focus on managing troubleshooting tasks and utilizing your problem-solving skills, you will be responsible for detecting and resolving issues for our advertisers and sales teams. Your role will involve liaising with internal and external stakeholders to communicate on customer issues and questions effectively. With a Bachelor's degree or equivalent practical experience, along with at least 8 years of experience in customer-facing roles, you will have a solid foundation for this position. Additionally, a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or a related field would be preferred. Experience in technical product support, cloud support, quality engineering, or site reliability engineering will be advantageous for this role. Your responsibilities will include prioritizing and delivering outstanding customer service throughout the customer journey, troubleshooting complex technical product issues, and applying product expertise to resolve technical customer issues. You will also be involved in developing tools and automation for better diagnostics and debugging, as well as providing feedback to internal cross-functional teams to improve product feature offerings. By joining our team, you will be contributing to creating products and services that make a positive impact on the world. Our customer-centric approach and technical expertise allow us to support customers globally, ensuring they benefit from the full potential of Google products. If you are passionate about translating technical concepts into solutions for non-technical and executive audiences, this role offers an exciting opportunity to make a difference.,

As a member of the Group Technology and Operations (T&O) team at our organization, you will play a crucial role in facilitating an efficient, nimble, and resilient infrastructure that supports the bank's operations. With a strategic focus on productivity, quality & control, technology, people capability, and innovation, we aim to inspire and delight our business partners through various banking delivery channels. Your responsibilities will include: - Utilizing your expertise in Java, Java script, Maria DB, and Cloud Support - Demonstrating awareness of Software Development Life Cycle with knowledge of waterfall and Agile methodology - Showcasing strong development experience in Java, particularly in banking applications, with a preference for corporate risk applications - Managing major incidents, coordinating incident and problem management, and preparing Major Incident reports - Troubleshooting, resolving, and communicating complex incidents and performance analysis for real-time and batch systems - Conducting deep-dive analysis for major incidents to identify root causes in both Application and Infrastructure areas - Executing continuous service improvement plans, monitoring, process improvement, and automation - Overseeing Major Change management processes to ensure no critical incidents occur during weekend cutover activities - Managing Capacity Monitoring, Server Patching in the Production environment - Overseeing Bank-wide DR and BCP coordination/scheduling - Demonstrating excellent communication skills and stakeholder management - Following the standards set by the Bank - Working closely with Development teams Requirements for this role include: - Minimum of 6+ years of experience in the BFSI sector providing application support, with involvement in multiple upstream-downstream systems that include online (API driven) and Offline (batch processing) interactions - Proficiency in root cause analysis, management communication, and client relationship management in collaboration with Infrastructure Service Support team members - Ensuring all production changes align with life-cycle methodology and risk guidelines - Application Support, Deployment of Release, patches & fixes on the Platform If you are someone who thrives in a fast-paced and dynamic environment, possesses a deep understanding of technology, and is passionate about driving operational excellence, we invite you to join our team and make a meaningful impact within our organization.,

Your Role Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments. Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP) Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration. Experienced in managing on-premises and Exchange Online environments Your Profile 4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues. Assist end users with their endpoint devices. Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins) Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. What will you love working at Capgemini Capgemini invests heavily in upskilling. Youll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity. Youll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive. Strong Team Culture & Support System. Work-Life Balance & Hybrid Opportunities.

Req ID: 324898 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now, We are currently seeking a L1 Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN), Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure, Cloud administration, maintenance, and troubleshooting experience, Monitor cloud and infrastructure services to ensure uninterrupted operations, Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues, Respond to alerts and incidents, escalating to higher-level support as necessary, Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs, Request additional information from clients, when necessary, to accurately diagnose and resolve issues, Acknowledge and analyse client emails to identify and understand issues Provide clear guidance and relevant information to resolve first-level issues, Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution, Well experienced in handling incident, service requests, change requests, Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+ years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group, which invests over $3 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future Visit us at us nttdata NTT DATA endeavors to make https://us nttdata accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us nttdata /en/contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For our EEO Policy Statement, please click here If you'd like more information on your EEO rights under the law, please click here For Pay Transparency information, please click here , Show

Req ID: 324892 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now, We are currently seeking a L1 Cloud Engineer to join our team in Bangalore, Karn?taka (IN-KA), India (IN), Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure, Cloud administration, maintenance, and troubleshooting experience, Monitor cloud and infrastructure services to ensure uninterrupted operations, Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues, Respond to alerts and incidents, escalating to higher-level support as necessary, Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs, Request additional information from clients, when necessary, to accurately diagnose and resolve issues, Acknowledge and analyse client emails to identify and understand issues Provide clear guidance and relevant information to resolve first-level issues, Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution, Well experienced in handling incident, service requests, change requests, Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+ years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group, which invests over $3 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future Visit us at us nttdata NTT DATA endeavors to make https://us nttdata accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us nttdata /en/contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For our EEO Policy Statement, please click here If you'd like more information on your EEO rights under the law, please click here For Pay Transparency information, please click here , Show

Req ID: 324895 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now, We are currently seeking a L1 Cloud Engineer to join our team in Bangalore, Karn?taka (IN-KA), India (IN), Cloud Platform / Infrastructure Engineer Grade 6 Job Description At NTT DATA, we know that with the right people on board, anything is possible The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here, Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure, Cloud administration, maintenance, and troubleshooting experience, Monitor cloud and infrastructure services to ensure uninterrupted operations, Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues, Respond to alerts and incidents, escalating to higher-level support as necessary, Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs, Request additional information from clients, when necessary, to accurately diagnose and resolve issues, Acknowledge and analyse client emails to identify and understand issues Provide clear guidance and relevant information to resolve first-level issues, Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution, Well experienced in handling incident, service requests, change requests, Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+ years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group, which invests over $3 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future Visit us at us nttdata NTT DATA endeavors to make https://us nttdata accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us nttdata /en/contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For our EEO Policy Statement, please click here If you'd like more information on your EEO rights under the law, please click here For Pay Transparency information, please click here , Show

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support. Key responsibilities: Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding. Adhere to customer security and compliance requirements. Adhere to customer communication etiquettes. Ensure stated productivity requirements for the engagement. Contribute to continuous service improvement plans (CSI). Contribute to and participate proactively in knowledge sharing sessions. Act as a buddy for new hires. Organization - Adhere to Organizational policies and processes Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements. Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support. Key responsibilities: Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding. Adhere to customer security and compliance requirements. Adhere to customer communication etiquettes. Ensure stated productivity requirements for the engagement. Contribute to continuous service improvement plans (CSI). Contribute to and participate proactively in knowledge sharing sessions. Act as a buddy for new hires. Organization - Adhere to Organizational policies and processes Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements. Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers

You will be responsible for providing Java, Java script, and Cloud support in a 24/7 production environment, managing a support team in the Banking or credit card domain. You must have a good understanding of the Software Development Life Cycle, including knowledge of waterfall and Agile methodology. Your expertise should include strong development experience in Java, particularly in banking or credit card applications, and be willing to support activities in different shifts. Your role will involve managing major incidents, coordinating incident and problem management, as well as working closely with infrastructure teams. You should have the ability to troubleshoot, resolve, and communicate complex incidents, perform performance analysis, and fine-tune real-time and batch systems. Additionally, you will be required to conduct deep-dive analysis for all major incidents, identifying root causes in both Application and Infrastructure areas. You will also be responsible for executing continuous service improvement plans, monitoring, process improvement, and automation. Experience in Major Change management process is essential to ensure smooth weekend cutover activities without any critical incidents. Managing Capacity Monitoring, Server Patching in the production environment, and overseeing Bank-wide DR and BCP coordination/scheduling will also be part of your responsibilities. You must be ready to work in shifts and possess good communication skills for effective stakeholder management. Following the standards of the Bank and collaborating closely with Dev teams will be crucial for success in this role. As a candidate, you should hold an Engineering degree with 5 to 15 years of experience. Intermediate knowledge of testing and agile processes is required. Your technical skills should include proficiency in Unix, Java, Restful APIs, Microservices, Spring Boot, Spring Core, SQL, MariaDB, NoSQL, XML, SOAP, and Java Script. Familiarity with CICD, Jenkins, GIT, Maven, and Linux for process control, as well as Cloud technologies like Pivotal Cloud Foundry and AWS, will also be advantageous.,