256 Cloud Support Jobs - Page 2

Technical Voice Support Location : Hyderabad Notice : Immediate joiner - 15 Days Role : Technical Support Process : Voice Process Experience : 2.5 - 5 years of International Technical Support experience (Voice) Shift : US night shift Mode : Work from office (2 way cab provided ) CTC : Upto 8 LPA (No Negotiation) Qualification: Any Graduate Skills : Technical support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming. Interested candidates Contact HR Dinesh @ 8655512320 / dinesh@careerguideline.com and also refer to the people who are seeking for job

We are currently seeking a Digital Technology - Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience " Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 7+ years out of which last 4+ years in public cloud environments (GCP). Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. Experience with features such as automated backups, maintenance, and scaling - Postgresql Ability to analyze and optimize complex SQL queries for performance improvement. Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. Experience with configuring alerts based on performance metrics. Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Good Understanding of database security principles and best practices. Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. Experience in optimizing database configurations for better performance. Able to provide 24*7 shift hours support at L2/L3 level Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Strong ITIL foundation experience Ability to work independently or no direct supervision. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications 7+ years of overall operational experience 4+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Query fine tuning - MongoDB Shell scripts for Monitoring like slow queries, replication lag, nodes fails, disk usage. etc Backup and restores (Backups should be automated with shell scripts/Ops Manager) Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) Upgrades (Java version, Mongo version. etc) Maintenance (Data Centre outages etc) Architecture design as per the Application requirement Writing best practices documents for shading, replication for Dev/App teams Log rotation/ maintenance (mongos, mongodb, config etc) Segregation of duties (User Management designing User roles and responsibilities) Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable Database Profiling, Locks, Memory Usage, No of connections, page fault etc., Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, Data Managements in MongoDB Capped Collections Expired data from TTL, Monitoring of Various issues related with Database, Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, Database software Installation and Configuration in accordance with Client defined standards. Database Migrations and Updates Capacity management- MongoDB Hands on experience in Server Performance tuning and Recommendations High availability solutions and recommendations Hands on experience in Root cause analysis for business impacting issues. Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas Experience with python / powershell scripting - preferred Secondary skill in MySQL/oracle - preferred Installation, configuration and upgrading of postgresql server software and related products Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience Location - Noida,India,Bengaluru,Pune,Chennai,Coimbatore

Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principleswith focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience

Preferred Experience: Knowledge of Windows 2003/2008/2012/2016/2019/2022 Servers (Must Have), Server installation, configuration, Active Directory Management (OU/GPO/Forest and domain config and etc), Hyper-V / Vmware - Deployment and management of hyper V VMs, Disk Administration: Shrink Partitions & Share Drives, Disk Quotas, DFS, Patch management, Troubleshooting skills in OS & Hyper-V related. Hand-on knowledge of various RAID technologies (RAID 0+1, RAID 1, RAID 5, etc.), Knowledge of Clustering (geo cluster, multimode passive/active). Working Knowledge of File and Print servers, Knowledge on server management tools, Log monitoring/maintenance, and Solid understanding of cloud computing, networking, and storage principles with a focus on AWS. Azure experience is a plus. Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Powershell, scripting, and automation experience is a plus. Fundamental understanding of emerging technologies, including Containers and PaaS solutions Able to work on On-Call rotations Able to work independently in a project scenario and do POCs. Experience handling P1/P2 calls and escalations Able to write quality KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help L1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 7+ years of overall operational experience 3+ years of AWS/Azure experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 2+ years scripting Preferred Certifications: AWS SysOps Administrator/Developer/Solutions Architect Associate Certifications Azure Administrator Associate/Solution Architect Certifications Four Year BS/BA in Information Technology degree or equivalent experience

Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principleswith focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience

Preferred Experience: Solid understanding of cloud computing, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Independently work on issue resolutions, service requests and change requests following the ITIL process. Exposure to container deployments and container orchestration tools. Should have good experience in troubleshooting cloud platform level issues. Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations. Able to work on On-Call rotations and provide shift hours support at L2 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help Level 1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 6+ years of overall operational experience 4+ years of Azure/AWS experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 1+ years DevOps/scripting/APIs experiencePreferred Certifications: Azure Administrator Associate and/or Expert certification is preferred. DevOps / Terraform certification is a plus Four Year BS/BA in Information Technology degree or equivalent experience

What you will be doing Leadership & Team Management Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency. Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs Build, lead, mentor, and scale a geographically distributed support team (Tier 1-3) off over 100 staff. Establish clear goals, performance metrics, and career development plans. Promote a culture of collaboration, accountability, and continuous improvement within the team Strategic Direction & Planning Develop and implement strategic plans to improve cloud support operations, ensuring scalability and efficiency as the business grows Collaborate with senior leadership to align cloud support objectives with overall company strategy Manage the performance and effectiveness of the cloud support team, tracking KPIs and ensuring that customer expectations are met or exceeded Customer Support Excellence Act as the voice of the customer internally. Collaborate with Product, Engineering, and Customer Success to ensure issues are addressed and feedback is looped into product development. Oversee the resolution of high-priority customer support cases, ensuring timely and effective solutions Ensure the team is proactive in identifying and addressing potential issues before they impact customers Act as the escalation point for complex or critical customer issues, working with internal teams to resolve them quickly Monitor and analyze CSAT (Customer Satisfaction) and other feedback metrics to identify trends and areas for improvement Operational Efficiency Drive operational efficiency by implementing best practices, tools, automation and processes to streamline support operations Establish clear SLAs and performance metrics, ensuring that the cloud support team meets or exceeds them Implement and oversee the use of monitoring tools and reporting systems to track cloud service health and performance Ensure smooth integration and collaboration between cloud support and other departments (e.g., R&D, Sales, Customer Success) Collaboration with Cross-functional Teams Work closely with product management, engineering, and sales teams to ensure customer needs are understood and supported Provide input into the development of new cloud products and services to ensure supportability and customer satisfaction Collaborate with the product and engineering teams to improve cloud solutions based on customer feedback and support trends Cloud Infrastructure & Tools Management Oversee the tools and technologies used for cloud support, ensuring they are efficient, automated and scalable Ensure the team is fully trained and equipped with the tools necessary for effective cloud support Evaluate and recommend new cloud technologies or processes to improve support delivery Budget & Resource Management Manage the customer support department s budget, ensuring proper allocation of resources to meet business needs Forecast resource requirements and allocate resources effectively to handle customer demand Ensure cost-effective operations while maintaining high-quality service Compliance & Security Ensure that cloud support operations comply with relevant legal, regulatory, and security standards Work with security teams to address any security-related customer concerns or incidents within cloud environments Develop and enforce best practices for data protection and privacy Reporting & Communication Provide regular reports to executive leadership on cloud support performance, including customer satisfaction, escalations, resource utilization, and cost Monitor, report, and drive improvements across support metrics (CSAT, NPS, FRT, TTR, resolution rate). Use data to continuously improve the customer experience. Ensure clear and effective communication within the support team and with other internal stakeholders Continuous Improvement Drive initiatives to continuously improve the cloud support process and the overall customer experience Prepare support systems for continued global growth, product expansion, and increased customer complexity. Lead post-mortem and root cause analysis after major incidents or service disruptions, implementing corrective actions Have you got what it takes Proven leadership experience (typically 10+ years) in cloud support or related fields, with a strong background in managing cloud-based infrastructure and teams. Leadership experience in building and managing high-performance teams. Strong understanding of cloud technologies (AWS, Azure, GCP) and how they relate to customer support needs. Ability to collaborate with cross-functional teams including product, engineering, and sales. Excellent communication and problem-solving skills. Customer-focused mindset with a deep understanding of CSAT and NPS metrics. Ability to manage budgets and resources effectively. Experience in working with global teams and cross-cultural environments. This role requires a strong balance of strategic leadership, operational efficiency, and customer-centric focus.

About the role We are looking for a highly impactful & resourceful Administrator/Server System Engineer Professional. We are seeking a highly skilled Cloud Infrastructure Engineer with expertise in Google Cloud Platform (GCP), proficiency in Ruby or Python, and experience in automation tools such as Ansible and Puppet. The successful candidate will play a pivotal role in maintaining and enhancing our infrastructure, specifically focusing on TRIRIGA application upgrades, OS migrations, and Oracle PSU patch applications. Responsibilities Infrastructure Maintenance: Utilize Ansible playbooks for daily maintenance tasks, including OS upgrades and application migrations on the TRIRIGA platform. Apply Oracle PSU patches in a timely and efficient manner to ensure system security and stability. Automation Expertise: Collaborate with cross-functional teams to enhance and maintain Ansible playbooks for continuous improvement of infrastructure automation. Develop and implement automated solutions using Ruby or Python for increased efficiency. Cloud Platform Proficiency: Demonstrate a strong understanding of Google Cloud Platform (GCP) and leverage its services to optimize our cloud infrastructure. Certification Requirement: GCP certification (optional) to validate expertise and proficiency in Google Cloud technologies. Linux and Bash Scripting: Possess in-depth knowledge of Linux systems and demonstrate expertise in bash scripting for automation and system configuration tasks. Sounds like you? To apply you need to be: Experience & Education Bachelor's degree in Computer Science, Information Technology, or a related field. Technical Skills & Competencies Proven experience working with Google Cloud Platform (GCP). GCP certification preferred (optional) Proficiency in either Ruby or Python for scripting and automation tasks. Strong expertise in configuration management tools such as Ansible and Puppet. Hands-on experience with Linux systems and proficiency in bash scripting. Familiarity with IBM TRIRIGA application upgrades and Oracle PSU patch applications is good to have. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Adaptability to a fast-paced and evolving environment.

Hi all , We have opening for Cloud-Operations Support Engineer EXP : 7 + (as cloud operations lead) Employment : C2H Location : Bengaluru willing to work for north America shift timings Description: DTNA-Cloud-Operations Support Engineer • Should be willing to work 24/7, rotation shifts. • Experience on ITSM processes like Incident, change and problem management Escalation processes. Documentation of technical runbooks and RCA. Working knowledge on JIRA / Service Now / Pager Duty. Should have done on call responsibilities as well. • 3-5 years of professional experience working on Azure cloud Platform (any public cloud is also ok but microservice based application experience is must). • Production experience of containers and container orchestration tools (Docker/Kubernetes/Helm/FluxCD). • Experience in working with cloud native, enterprise scale applications, API Gateways, high availability architectures, load balancing & disaster recovery. • Knowledge of application and cloud security (HTTP, TLS, certificate management). • Experience of setting up CI/CD pipelines including production deployments using github (any other CICD tool like Azure DevOps , CircleCI, Jenkins etc. should have process knowledge and should be able to correlate on other platforms or tools). • Good troubleshooting skills, approach to drill down to the cause ASAP. • Experience building and working with observability, logging and metrics solutions using Grafana, Prometheus, azure app insights , log analytics, ADX (any other tool like Azure Monitor, Dashboards, Workbooks etc is also fine but should be able to switch and contribute). • Provisioning/ Enablement/ Support to various Azure Services covering Compute, Storage, Networks, Integration services. • Experience on IaC Automation using PowerShell, ARM templates, Terraform, CFT. • Demonstrate maturity on modern infrastructure practices. • Fair / basic understanding (preferably experienced on debugging applications in at least any coding languages (e.g. Java/Python/.Net/NodeJS/Go). • Knowledge of at least one package/dependency management system (e.g. Maven/Gradle/NPM/Composer/Yarn). • In depth experience of code repository tools like git including development and feature based workflows and at least one Git solution (e.g.Github/Gitlab/Gerrit/Bitbucket). • Professional Team player, knowledge sharing , self motivated. Enable Skills-Based Hiring No

Experience: 1-3 years Location: Noida Role: We are looking for a Customer Success Executive to gather and process qualitative and quantitative data around AWS bills of our customers. Responsibilities; Work closely with our AWS Client Services & Analytics team to support them in fulfilling customer requests on AWS billing Responsible for recurring and ad hoc reporting for various internal stakeholders & customers Responsible for monthly, weekly, and yearly billing reports, trend analysis, and pricing calculations Maintain Data Hygiene Ensure accuracy and data integrity Analyzing all billing procedures and identifying opportunities for improvement Develop standard templates, and dashboards for various reporting metrics Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements Develop and maintain trackers for various purposes Creating innovative Dashboards on the Ticketing tool Must Have: 1-3 years experience Should be very good in Analytical Skills and MS Excel skills Ability to effectively manage multiple priorities and ensure excellent attention to detail Must be an independent thinker and be able to multitask and work in a fast-paced environment Excellent communication skills in English with the ability to articulate complex topics and interact with stakeholders

About The Role Skill required: Tech for Operations - Customer Technical Support Designation: SW/App/Cloud Tech Support Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProvide technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems. What are we looking for? Contract conversion Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Account Delivery Management Good to have skills : Account Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years of formal education - Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve acting as a software detective, utilizing your expertise in Account Delivery Management to provide a dynamic service to our clients. Roles & Responsibilities:- Provide technical support for critical business systems, utilizing your expertise in Account Delivery Management to ensure timely resolution of issues.- Collaborate with cross-functional teams to identify and troubleshoot complex technical issues, utilizing your strong problem-solving skills to provide effective solutions.- Develop and maintain strong relationships with clients, utilizing your expertise in Account Management to ensure client satisfaction and retention.- Contribute to the development and implementation of best practices and standard operating procedures, utilizing your experience in Application/Cloud Support to drive continuous improvement. Professional & Technical Skills: - Must To Have Skills: Expertise in Account Delivery Management.- Good To Have Skills: Experience in Account Management.- Strong problem-solving skills, with the ability to troubleshoot complex technical issues.- Excellent communication and interpersonal skills, with the ability to develop and maintain strong relationships with clients.- Experience in Application/Cloud Support, with a solid understanding of best practices and standard operating procedures. Additional Information:- The candidate should have a minimum of 2 years of experience in Account Delivery Management.- The ideal candidate will possess a strong educational background in Software Engineering, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 years of formal education - Graduate

Technical Voice Support Location : Hyderabad Notice : Immediate joiner - 15 Days Role : Customer Support Executive Process : Voice Process Experience : 2.5 - 5 years of International voice process experience Shift : US night shift Mode : Work from office (2 way cab provided ) CTC : Upto 8 LPA (No Negotiation) Qualification: Any Graduate Skills : Technical support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming. Interested candidates Contact HR Dinesh @ 8655512320 / dinesh@careeerguideline.com and also refer to the people who are seeking for job

Your Impact: The OpenText Cloud Delivery technical team is currently searching for a dynamic and resourceful individual to provide exceptional technical customer support and application administration in a challenging and rewarding environment. The incumbent will be joining a highly collaborative team that provides world-class technical customer support including hands-on troubleshooting and system administration for a variety of enterprise customers to ensure that customer satisfaction is met in every form. The focus will be supporting OpenText Media Manager product line deployed within our own OpenText Cloud. What the role offers: Responding to and solving customer technical requests, showing a detailed understanding of the customer's cloud environment, the applications within this environment and their configuration.Responding to and troubleshooting alerts from monitoring of applications, servers and devices to meet service level agreements..Collaborating on complex technical issues with Product Support, Cloud Infrastructure Operations, Engineering and Professional Services.Identifying, planning, coordinating and documenting (in detail) maintenance activities.Operating, managing, and administering production application servers and services according to policies and best-practices.Automating tasks where appropriate to provide consistency and reduce effort. What you need to Succeed: 4+ years supporting enterprise-level multi-tiered applications as Support Engineer or Application Administrator Strong foundation working with Windows, SQL databases, web application servers (IIS, Apache, Tomcat, TomEE, JBoss). Experience debugging Javascript and using networking tracing tools such as Wireshark, Charles Proxy and Fiddler. Strong desire to provide exceptional customer support efficiently with a high focus on first-call resolution Ability to communicate effectively with both technical and non-technical audiences Proven experience working in a fluid environment that is ever growing and changing Strong ability to multi-task and prioritize work effectively Positive attitude, patience, understanding, dedication and commitment Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Ability to participate in the after-hours on-call rotation Knowledge of enterprise infrastructure, including storage devices, network firewalls and load balancers is an advantage.

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org Experienced and dedicated System Administrator with 4-5 years of hands-on experience managing and supporting cross-platform IT environments across Windows, macOS, and Linux systems. Demonstrated expertise in endpoint management, system security, cloud services, and network operations. Adept at delivering reliable IT support, maintaining system integrity, and implementing scalable infrastructure solutions in line with industrys best practices. Job Title: System Administrator Location: Mumbai Employment Type: Full-Time Key Skills & Expertise: Operating Systems: Windows 10/11, Windows Server, macOS, Basic-level Linux (Ubuntu/CentOS) Cloud & Productivity Tools: Microsoft 365 / Office 365 (Exchange Online, Teams, OneDrive, SharePoint) Endpoint & Device Management: Microsoft Intune, JAMF (for macOS), ManageEngine Endpoint Central Security & Antivirus: CrowdStrike, Windows Defender, third-party antivirus tools, patch management ITSM Tools: ManageEngine ServiceDesk Plus (SDP), ticketing & change management Network Administration: Basic network setup and troubleshooting, LAN/WAN, DNS, DHCP, VPN Firewall & Security: Firewall configuration and monitoring (e.g., Fortinet, Sophos, etc.) ISP & Connectivity Management: Coordinating with ISPs, managing bandwidth and uptime Asset & Compliance Management: IT inventory, license management, audits, and compliance Scripting & Automation: Basic PowerShell and Bash scripting for automation and routine tasks User Support: L1/L2 troubleshooting, onboarding/offboarding, remote support, Active Directory Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. 4+ years of experience in IT infrastructure and system administration. Certifications preferred: CCNA, MCSE, RHCE, AWS Certified Solutions Architect, etc. Strong knowledge of networking, virtualization, and cloud platforms. Experience with monitoring and management tools (e.g., Nagios, Zabbix, SolarWinds). Excellent troubleshooting, communication, and project management skills. Key Responsibilities: Manage and support endpoints across Windows, macOS, and Linux environments. Configure and maintain Microsoft Intune, JAMF, and Endpoint Central for device and policy management. Administer user accounts, roles, and access rights across AD, O365, and other platforms. Monitor and ensure endpoint and network security using CrowdStrike and antivirus solutions. Troubleshoot hardware, OS, and application issues for end-users (Level 1 & 2). Collaborate with network and security teams for firewall access and VPN setup. Coordinate with ISPs to resolve connectivity issues and manage uptime. Maintain system documentation, asset records, and configuration logs. Participate in audits, compliance checks, and patch management cycles. Support onboarding/offboarding processes and ensure smooth handovers. Additional Information We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate based on such characteristics, or any other status protected by the laws or regulations in the locations where we work. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need a reasonable accommodation to complete the process, please contact us nisha.rawat@eccouncil.org and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share, or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data - Privacy Policy | EC-Council (eccouncil.org).

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world. There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise Having 7+ years of experience in Cloud Support (Azure& AWS) Resolve escalated tickets Build cloud solutions on AWS tailored to client specific needs Carry out deployment and migration activities Ensure customer environments are scalable, available and highly secure Ensure deployment of AWS best practices Proficient with Azure Security Center and Azure Monitor Hands on & troubleshooting experience of VNG/LNG/Gateway Subnet Experience on UDR/Service Tag Manage Load Balancer (Global/Native) Backup Policy and enhancement Azure Policy & Management Group Hands on experience of Runbooks & Scripts Experience for configuration of PaaS Services (SQL/Function/Logic etc.)) Having experience of Service Endpoints and Private Endpoints Troubleshooting Experience of PaaS Services Knowledge of Auto Scaling Scale Set/Availability Zone/Availability Set Should have experience on App Registration/Enterprise Registration, Azure AD & Azure MFA Knowledge of Security Posture and Compliance Background with Active Directory Services including DNS, DHCP, DFS Preferred Technical and Professional Experience Automation experience, especially IaaS (infrastructure as a code) Vulnerability management Microsoft Active Directory and federation services Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Work Location- Hyderabad/Chennai Work of mode- 5 days from office Interview process- 1 internal followed by Client round Mandatory skills- genesys cloud support, crm integration Genesys Cloud Support Engineer- 2 Positions Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Exte Role &

Looking for an experienced Technical Support Engineer (L2/L3) to handle troubleshooting, system admin, ticket management, and client support for US clients. Must have 4+ yrs exp & open to night shifts.

Role Overview Were seeking a Senior Operations Engineer to lead the stability, scalability, and reliability of our Java-based microservices platform. In this role, youll own production incident response, guide system architecture for resilience, and drive SRE practices such as SLOs and error budgets. You’ll also work across teams to scale observability, automate toil, and embed operational excellence in every service. Key Responsibilities Lead critical incident response efforts and own the resolution of high-severity outages. Drive root cause analysis and long-term reliability improvements. Architect and maintain observability solutions (Datadog, Prometheus). Define and track service-level objectives (SLOs) and participate in error budget planning. Collaborate with developers on the onboarding of new services with operational readiness standards. Eliminate toil through automation and process optimization. Mentor junior and mid-level engineers, helping define team standards and best practices. Participate in compliance and risk reviews related to operational infrastructure. Skills & Qualifications 5+ years in a technical operations, DevOps, or site reliability engineering role. Deep experience in production operations of microservices (Java/Spring Boot preferred). Expert in Kafka, MongoDB, Kubernetes, Terraform, and CI/CD pipeline management. Strong background in observability (Datadog, ELK, OpenTelemetry) and monitoring best practices. Familiarity with ITIL-aligned processes and a strong bias for DevOps and SRE principles. Leadership presence, ability to influence cross-functional teams, and mentor others

As a member of our team, you will be responsible for the following key tasks: You must possess a strong understanding of Dynatrace and AWS, utilizing this knowledge to effectively manage the production environment by continuously monitoring availability and maintaining a comprehensive view of system health. Demonstrate familiarity with SLA, SLO, and SLI key metrics to ensure adherence to performance standards. Collect and analyze metrics from applications to support performance optimization and troubleshooting efforts. Proficiency in AWS services including API gateway, Lambda, Kibana, Cloudwatch, Dynamo DB, and S3 is necessary. Implement automation practices to develop sustainable systems and services, while also focusing on enhancing reliability without compromising feature development speed. Maintain a balance between feature development speed and reliability by defining clear service-level objectives. Proficiency in tools such as ServiceNow, Dynatrace, and Cloud Support is desirable. About Virtusa: Virtusa is dedicated to fostering teamwork, improving quality of life, and supporting professional and personal development. Join our global team of 27,000 professionals who are committed to your growth, offering exciting projects, opportunities, and exposure to cutting-edge technologies throughout your career. At Virtusa, we bring together great minds and great potential to create a collaborative environment that encourages innovative thinking and excellence. We believe in nurturing new ideas and providing a dynamic platform for individuals to excel.,

Greetings from R2R Consults ! We are looking for a Junior Azure Support Engineer with experience in IT or cloud support to join our growing team. This role is ideal for candidates eager to grow their skills in Microsoft Azure and contribute to the maintenance and optimization of cloud infrastructure. Key Responsibilities: Respond to first-level support tickets and Azure-related incidents Monitor Azure infrastructure (VMs, Storage, Networking) and generate alerts Perform routine cloud maintenance and basic configurations Troubleshoot common issues and escalate complex ones to senior engineers Maintain support logs, documentation, and technical reports Key Skills: 2 to 6 years of experience in IT Support / Cloud Operations Hands-on exposure to Microsoft Azure services Familiarity with Azure CLI, PowerShell, or the Azure Portal Basic understanding of networking, virtualization, and OS (Windows/Linux) Strong analytical and communication skills Apply Now (poonam@r2rconsults.com) and be a part of our journey to operational excellence!

Working on tasks under Cloud Operations and Engineering. It relates to monitoring and analyzing the performance of the resource utilization of cloud hosted servers. An Associates responsibilities include working on catering to the requests coming to the service desk. Responsibilities: Act on the service requests raised by the inter-department or management and complete the tasks within the set SLAs. Continuously monitor the health and performance of cloud-hosted servers and applications Raise incidents/tickets as per SOPs and severity levels. Requirements Must be graduate in B.Tech./B.C.A. Basic knowledge of Cloud and Monitoring tools Excellent verbal and written communications skills Discretion and condentiality. Open to Learning new skills and implementing the same as per the requirement

• Proficient in using DataDog, Grafana, and Nagios for monitoring and analysis • Experience in incident management and resolution • Knowledge of AWS and Azure services and architecture • Generate and analyse monitoring reports to provide insights Required Candidate profile • Understanding DevOps principles & practices • Scripting languages • Develop & maintain automation scripts to streamline monitoring process • Detect, analyse, & resolve Cloud/Infrastructure issues

Responsibilities: Install, manage, and maintain cloud infrastructure. Configure and install hardware and software for cloud operations. Ensure security and performance of cloud systems. Monitor and diagnose system performance issues. Provide technical support to end-users. Required Skills & Qualifications: Proficient in Linux and Windows system administration. Experience with cloud computing platforms. Familiarity with hypervisors such as KVM and Xen. Ability to deploy cloud systems efficiently. Knowledge of networking concepts, including switching and routing. Experience with remote desktop software solutions like VNC, NoVNC, and Spice. Strong verbal and written communication skills. Team-oriented with the ability to collaborate effectively. Willingness to work variable schedules, including nights, weekends, and holidays as required. Preferred Qualifications: Certifications in cloud platforms or network administration. Prior experience working in a similar role.

Educational Requirements Master Of Engineering,MBA,MSc,MTech,Bachelor of Engineering,BCom,BSc,BTech Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional Requirements: Minimum 2 years of experience in Oracle Cloud WMS, Oracle Logfire with strong manufacturing Background Functional experience in configuring the Oracle WMS Cloud application Inbound shipments, outbound shipments Knowledge of Purchase to Invoice, Warehouse Inbound Receipts, Warehouse Pick, Pack & Ship, and Shipment Transportation Inbound Process- Inbound shipments, checking in load, appointments, receiving options, putaway and Outbound Process- Outbound orders, wave, picking, packing, pack with wave, outbound, LTL load management Understanding of Fusion Order Management, Order Shipping, Inventory Management, Procurement and other SCM Cloud Modules Understanding of Facility, item master configurations Should have knowledge on Cloud Support processes Should have conducted client Workshops/Solution Designing and Configuration on the module Infor WMS candidates also preferred Preferred Skills: Technology->Supply Chain Management->Warehouse Management System