256 Cloud Support Jobs - Page 11

Job Description Technical Support Microsoft Cloud Solution Provider Company Description: Auscomp Computers Pty Ltd , established in 2000, is a proudly Australian-owned and operated distributor and technology integrator , with an offshore office located in Bangalore, India . Servicing over 5,000 resellers across Australia, we operate from warehouses in Brisbane and Sydney , providing tailored account management and a flexible, partner-first approach to doing business. Specializing in components, computer systems, notebooks, networking, servers, and security , Auscomp offers access to all major brands at competitive pricing, making us a trusted one-stop shop for IT purchasing needs. As a Microsoft Cloud Solution Provider (CSP) , Auscomp supports thousands of tenants in Australia through our custom-built applications and managed cloud services. We also market a wide range of SaaS products covering security, backup, migration , and collaboration tools . Role Description: This is a full-time, on-site position based in Bangalore , for a Technical Support Specialist – Microsoft Cloud Solution Provider . The role requires an experienced support professional with strong technical skills in Microsoft Cloud technologies and licensing. You will be responsible for addressing customer queries, troubleshooting technical issues, managing licensing, and supporting cloud infrastructure and productivity services. This role involves working closely with Australian clients, internal support teams, and vendor platforms to ensure high-quality customer service and solution delivery. Key Responsibilities: Provide Tier 1 & Tier 2 technical support for Microsoft Cloud services (Microsoft 365, Azure, Exchange Online, Intune, etc.). Assist with M365 tenancy administration , user provisioning, licensing assignments, and troubleshooting. Manage Microsoft licensing across cloud subscriptions, including activation, renewals, and updates via Microsoft Partner Center. Troubleshoot Entra ID (AAD) issues, including user/group policies and authentication challenges. Configure and support Teams (including Calling), SharePoint, and Defender for Endpoint . Respond to queries related to compliance solutions like AIP , DLP , and Microsoft Purview. Assist in on-prem to cloud migration support, including mailbox migration and hybrid configurations. Provide operational support for Azure services , including Networking and Virtual Machines. Engage in multi-platform support including Google Workspace (G-Suite) , AWS , and GCP if required. Support network-related issues involving Cisco, Aruba, Ubiquiti, and Fortinet devices. Coordinate with product vendors for issue escalation and resolution when required. Maintain documentation and case logs and follow SLAs for resolution timelines. Educate users on new features, best practices, and policy compliance where needed. Required Skills & Qualifications: Experience in technical support roles handling Microsoft 365 and Azure-related queries. Hands-on knowledge of: Windows & Apple Desktop Support Microsoft Entra ID (AAD), Intune/Endpoint Manager Microsoft Teams, SharePoint, Exchange Online, Defender for Endpoint Compliance: AIP, DLP, Data Protection Policies PowerApps, Power BI (basic troubleshooting and user support) Experience with Microsoft licensing and the Microsoft Partner Center portal. Familiarity with automation , copilot , or AI (LLM/ML) tools is a plus. Working knowledge of networking technologies and cloud infrastructure (Azure/AWS/GCP). Strong communication and interpersonal skills to handle client interactions professionally. Willingness to work in a customer-facing support capacity across different time zones. Preferred Certifications: Microsoft 365 Certified: Fundamentals / Administrator / Security Microsoft Azure Fundamentals / Associate Microsoft Certified: Power Platform Fundamentals Certifications in cloud platforms (AWS, GCP) or networking (Cisco, Fortinet) are a bonus Location: On-site – Bangalore, India

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are seeking a proactive and detail-oriented SOC Application Support Specialist to join our Log Analytics & Cloud Support team. The ideal candidate will have hands-on experience with the administration and automation of SIEM tools, log management, performance monitoring, and security application incident resolution. Strong troubleshooting skills across Linux and Windows environments, coupled with foundational knowledge of cloud platforms and automation tools, are essential for this role. Key Responsibilities: Utilize Splunk for log analysis, dashboard creation, report generation, and SPL query writing. Manage and configure log ingestion pipelines via Cribl, winlogbeat, syslog, rsyslog, etc. Use monitoring tools like Zabbix to track system health, including CPU, memory, disk, and network utilization. Perform first-level triage and resolution of security application incidents and escalate as necessary. Conduct root cause analysis and troubleshooting across Windows and Linux operating systems. Collaborate with IT and cloud teams to monitor and secure assets on Azure, AWS, and GCP environments. Document security application incident response actions, generate reports, and contribute to playbook development. Leverage tools like Ansible and GitLab for automation and version control in support of SOC tasks. ________________________________________ Required Skills & Experience: Proven experience with SIEM platforms: ELK, Microsoft Sentinel, Splunk. Strong proficiency in Splunk (SPL queries, dashboards, alerts, reports). Hands-on experience with log management agents/tools (Cribl, winlogbeat, syslog variants). Proficiency in using monitoring tools such as Zabbix. Good understanding of system performance metrics (CPU, memory, disk usage). Strong troubleshooting skills in both Linux and Windows environments. Basic knowledge of cloud platforms Azure, AWS, and GCP. Familiarity with automation and versioning tools such as Ansible and GitLab. Solid understanding of the incident response lifecycle and best practices. ________________________________________ Preferred Qualifications: Certifications such as CompTIA Security+, Splunk Core Certified User, Microsoft SC-200, or equivalent. Experience working in SOC or cybersecurity operations environment. Good communication skills and ability to work collaboratively in a team setting. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Your future duties and responsibilities Required qualifications to be successful in this role Together, as owners, lets turn meaningful insights into action. Skills: Security Architecture Security Operations Center Splunk

Job Title: Cloud Support Engineer L1 / L2 (Multi-Cloud Environment) Department: Cloud Infrastructure & Support Experience: L1: 1-4 years (Mandatory hands on experience on at least one major cloud platform mentioned below) L2: 4-7 years (Mandatory hands on experience on at least two major cloud platform mentioned below) Key Responsibilities: Provide hands-on support for at least two major cloud platforms (AWS, Azure, GCP, Oracle OCI). Assist in cloud-to-cloud migration projects including planning, execution, and post-migration validation. Support and assist in patch management planning and implementation as per defined schedule and security policies. Understand and support implementation of cloud security tools and best practices under the guidance of L3/SMEs. L1 will perform defined support tasks, health checks, and basic troubleshooting. L2 will perform intermediate-level activities with supervision from L3/SME , including change implementations and monitoring enhancements. Work collaboratively with Cloud SMEs to identify opportunities for cloud optimization and cost control . Required Skills & Experience: Hands-on experience with at least two cloud platforms (AWS, Azure, GCP, or Oracle OCI) is mandatory. Knowledge of cloud migration tools , services, and strategies. Familiarity with patching cycles, OS updates , and scheduling in cloud environments. Exposure to cloud security frameworks like IAM, VPC, security groups, key vaults, etc. Good understanding of ITIL processes, especially Incident, Change, and Problem Management . Strong communication skills and team collaboration abilities . Positions Open: Multiple L1 Support Engineers Multiple L2 Support Engineers

About Position: We seek a highly experienced Senior Software Engineer to lead in building the next generation of payment solutions that integrate with leading third-party providers such as Stripe and PayPal. You will help design and implement a scalable, AI-enhanced payment platform, working closely with Product, Architects, and cross-functional teams to deliver solutions that empower nonprofits to focus on their mission. The ideal candidate will have a strong background in payment platforms, API integrations, AI/ML-driven fraud detection, and cloud-native architecture. Role: Cloud Support Engineer Location: Pune Experience: 6 to 8 Years Job Type: Full Time Employment What You'll Do: We are looking for a proactive and technically skilled Cloud Support Engineer to join our team. This role is ideal for professionals currently working at an AWS L5 level or equivalent, with strong experience in supporting production, internet-facing systems. You will be responsible for managing cloud infrastructure, triaging alerts, scripting automation, and ensuring system reliability and performance. Expertise You'll Bring: Support production systems including Windows Server and web application servers. Manage Active Directory and related services. Write and maintain scripts using PowerShell, Bash, VBScript, etc., following company standards. Handle AWS-hosted applications, especially EC2 instances with load balancers. Triage production alerts/outages using detailed runbooks and perform Root Cause Analysis (RCA). Ensure compliance with IT operations best practices: configuration management, change control, security, monitoring, and automation. Collaborate with cross-functional teams with a 2-hour overlap with EST time zone. Strong experience with Windows Server OS and Active Directory. Proficiency in scripting languages (PowerShell, Bash, etc.). Hands-on experience with AWS, especially EC2 and load balancers. Familiarity with GitHub Actions and Jenkins for CI/CD. Solid understanding of IP networking, routing, firewalls, and protocols (SMTP, HTTP, DNS, ICMP). Knowledge of enterprise IT operations concepts and best practices. Excellent organizational and time management skills. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a value-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

Role & responsibilities Cloud Computing Monitor and manage the cloud infrastructure to ensure optimal performance, security, and availability. Collaborate with IT and operational teams to integrate cloud-based solutions into existing business processes. Evaluate cloud service providers and manage contracts to ensure favorable terms and service levels. Conduct regular assessments of cloud architecture and recommend improvements to enhance security and efficiency. Stay updated on emerging cloud technologies and trends within the luxury goods sector. VMWare Manage and maintain the VMware infrastructure, ensuring high availability and performance of virtualized environments. Deploy and configure new virtual machines in accordance with company standards and policies. Monitor system performance, proactively identifying and resolving issues related to VMware environments. Ensure security and compliance of the virtualized infrastructure in alignment with industry best practices and regulatory requirements. Collaborate with cross-functional teams to integrate VMware solutions within existing IT frameworks. Networking Design, implement, and maintain network infrastructure to support business operations. Monitor network performance and troubleshoot issues to ensure optimal connectivity. Implement and manage security protocols to protect against unauthorized access and data breaches. Collaborate with cross-functional teams to assess networking requirements and provide solutions. Preferred candidate profile Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 4 years of experience in IT networking or a similar role. Strong understanding of network protocols, routing, switching, and security models. Proficient in configuring and troubleshooting network devices and systems. Experience with firewalls, VPNs, and intrusion detection systems. Excellent analytical and problem-solving skills with attention to detail. Effective communication skills, both verbal and written, to interact with technical and non-technical stakeholders.

Assess technical & business risks, drive engineering teams Technical knowledge & background in information security Technically proficient in network, OS & software security, cryptography, security operations, incident response