256 Cloud Support Jobs - Page 10

Experience: 0 to 4 years Qualification: B.Tech/BE/MCA, Skills in one or more of JavaScript,CSS, Web application framework viz. Sencha EXT JS, JQuery etc., Delphi,C,C++,or Java. Cloud Administrator-managing Windows based Servers

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

*Design, deploy, and manage cloud infrastructure solutions. *Monitor cloud-based systems to ensure performance, reliability, and security. *Automate processes to streamline operations and reduce manual tasks. Required Candidate profile Experience in Linux System Administration Exposure to AWS /Azure cloud platforms Knowledge of scripting languages like Python, Bash, or similar Understanding of CI/CD pipelines and DevOps practices

Software Support Executive Cloud Help Desk (Chat Process) Shift Type: Night Shift (Mon to Fri, Rotational Shift) Employment type: Contractual role Shift Timings: 06:00 PM IST to 03:00 AM IST 09:00 PM IST to 06:00 AM IST NOTE: This position is a CHAT Process Technical Support role. Essential Attributes to do this job Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge : Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities: Proficiency in additional languages to support global customers

Hiring for SR.International Tec support Process - microsoft 365 5.4 to 8.6 lpa 1 yr tech support experience required one side drop and cab incentives Excellent communication required. B2b client handling role contacts 8851848140 9953312325 Required Candidate profile Good Experience And Knowledge Of technical ,Window troubleshooting , I.P. ADDRESS,LAN,WAN,BROAD BAND Etc. Advance Technical knowledge and experience Excellent English Communication Is Mandatory

A short video profile (1-2 minutes) introducing yourself is mandatory along with your resume. NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients GENERAL DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. REQUIRED SKILLS FOR THE JOB: Must be a Graduate. Having 2+ years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions. Outstanding written & verbal communication skills in English with a neutral accent. Experience working in a team environment and managing a diverse workload. Experience in supporting software applications and troubleshooting in Windows and /or Mac environment. Knowledge of Adobe products would be preferred. Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Princial Cloud Support Engineer - OCI Multicloud Support

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This engineer works with other teams in the organization and provides infrastructure solutions to the customers. Understands client systems and applications, networking, infrastructure, data centres, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more. Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve, and simplify the production infrastructure. Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years of experience with Core products or five years of experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. Location & Schedule * The position is based in Bangalore-India. * You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. * This is a full-time, permanent position. Job Requirements Bachelors degree, in Computer Science, MIS or related field 4+ years experience in Infrastructure or related field Customer obsession, passion for delighting customers Strong understanding of cloud concepts and troubleshooting skills Experience in cloud support, NOC or similar is preferred Proven ability to quickly learn new technical domains and train others Great verbal and written communication skills Preferred Technical Qualifications Cloud(any cloud) Associate/Professional Certification(s). In-depth understanding on IaaS Concepts: Compute and Networking. Familiarity with Industry compliance and security standards including HIPAA Responsibilities As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication. Job Responsibilities: Have a data-driven mindset. Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalation. Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction. Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident lifecycle. Focus on support/incidents & issues. Document key learning and other relevant details as part of the support you provide. Continually improve skills through work experience and training(s)

As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Responsibilities As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

Overview The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence. Oracles extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base. We are specifically looking for TechnicalEngineer(s)to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services.You will take an active role in the definition and evolution of standard practices and procedures.Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting Experience Interpersonal: Good written and verbal English communication skillsEffectively communicate with people on both a technical and non-technical levelAbility to work with a global, remote workforceSelf-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service providedA focus on customer service / satisfaction. Technical: Bachelors degree, in Computer Science, MIS or related field2+ years experience in Infrastructure or related fieldExperience supporting network and network security technologies, including:Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSLSDWANRouters and switches such as Cisco Nexus, Juniper MX, and AristaFirewalls such as Fortinet, Juniper, and Palo AltoLoad balancers such as F5In-depth knowledge of routing and switchingExperience performing regular capacity management functions for network and security componentsDemonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actionsWork jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions Preferred Skills CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalentTechnical understanding and practical application of network protocols and technology VPN IPSEC and SSLFirewalls and load balancers, security policy managementNetwork / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.Technical understanding and practical application of security supportTechnical understanding and practical application of DevOps Continuous Integration / Continuous Delivery & Deployment ToolsNetwork as Code strategyFamiliarity of IaaS/PaaS/SaaS infrastructure/environmentsIntegration technologies (APIs)Scripting experience in Ansible, Python, others

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Responsibilities As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

-Perform detailed business impact analysis for campaign & customer data issue -Collab. with internal & external partners to ensure timely resolution -Familiar with API monitoring -People customer cloud support

• Proficient in using DataDog, Grafana, and Nagios for monitoring and analysis • Experience in incident management and resolution • Knowledge of AWS and Azure services and architecture • Generate and analyse monitoring reports to provide insights Required Candidate profile • Understanding DevOps principles & practices • Scripting languages • Develop & maintain automation scripts to streamline monitoring process • Detect, analyse, & resolve Cloud/Infrastructure issues

About the Role: Grade Level (for internal use): 11 The RoleLead Cloud Engineer The Team: We are looking for a dynamic AWS Cloud Support Engineer to join our team, working across multiple AWS accounts to ensure seamless cloud operations. This is a varied role that requires deep technical expertise, strategic planning, and strong stakeholder communication. Collaboration is at the core of our team, so if you thrive in a fast-paced, problem-solving environment, we'd love to hear from you. The Impact: Contribute significantly to the growth of the firm byDeveloping innovative functionality in existing and new products/ Supporting and maintaining high revenue products. Whats in it for you: A collaborative team culture that values innovation and problem-solving. Opportunity to work on diverse projects spanning multiple AWS accounts. A chance to shape cloud strategy and architecture in a growing organizational division. Actively supported in taking learning opportunities . Exciting open-door collaboration within the EDO Agentic AI experience. Key Responsibilities: Architecture Planning: Design and refine AWS architectures to meet business needs, ensuring security, scalability, and cost-effectiveness. Cost Management: Keep an eye on infrastructure costs and recommendations, propose changes to stakeholders to reduce cloud spend and waste. Multi-Account Management: Oversee cloud environments across numerous AWS accounts, maintaining best practices for governance and security. Troubleshooting & Incident Response: Diagnose and resolve complex technical issues related to AWS services, infrastructure, and networking. Stakeholder Collaboration: Communicate effectively with teams across the organization, providing insights, technical recommendations, and status updates. Automation & Optimization: Develop scripts and tools to automate deployments, monitoring, and management processes. Security & Compliance: Ensure adherence to security policies and regulatory requirements within AWS environments. Continuous Improvement: Stay updated with AWS advancements and recommend improvements for existing cloud strategies. : Proven experience in AWS cloud infrastructure and services. Strong understanding of networking, security, and cloud architecture best practices. Proficiency in Terraform, CloudFormation, or other Infra as Code tools is a plus. Hands-on experience with EC2, S3, RDS, Lambda, VPC , Bedrock and other AWS services preferred. Ability to troubleshoot complex system and network issues across cloud environments. Excellent communication skills and the ability to work collaboratively in a team-oriented environment . AWS certifications (Solutions Architect, SysOps, or Developer) are preferred but not mandatory. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 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About the Role: As a TechOps Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Key Responsibilities • Deployment of new releases , environments for applications. • Responding to emails and incident tickets, maintaining issue ownership. • Build and maintain highly scalable, large scale deployments globally • Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity. • Practice sustainable incident response/management and blameless post-mortems. • Monitor and maintain production environment stability. • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. • Coordinate with the Application Development Team to resolve issues on production. • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. • Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. • Technical hands-on troubleshooting, including parsing logs and following stack traces. • Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources. • Identifying and documenting technical problems, ensuring timely resolution. • Prioritize workload, providing timely and accurate resolutions. • Should be highly collaborative with the team, and other stakeholders. Experience and Skills: • Self-motivated, ability to do multitasking efficiently. • Database queries execution experience in any of DB (MySQL,Postgres /Mongo) • Basic Linux OS knowledge • Hands-on experience on Shell/UNIX commands. • Experience in Monitoring tools like Grafana, Logging tool like ELK. • Rest API working experience to execute curl, Analysing request and response, HTTP codes etc. • Knowledge on Incidents and escalation practices. • Ability to troubleshoot issues and able to handle different types of customer inquiries. • Should have worked in incident management tools like service now

Roles and Responsibilities Fresher Cloud Computing Engineer & AWS Developer As a fresher Cloud Computing Engineer and AWS Developer, you will begin your journey by supporting cloud-based infrastructure, development, and deployment activities under the guidance of senior engineers and architects. Your primary role will involve assisting in designing, developing, and maintaining cloud solutions using Amazon Web Services (AWS), ensuring they are secure, scalable, and cost-effective. Key Responsibilities: Cloud Infrastructure Support: Assist in configuring and managing AWS cloud services such as EC2, S3, RDS, Lambda, and IAM. Monitor system health and performance using tools like CloudWatch and CloudTrail. Development and Deployment: Participate in the development of cloud-native applications using services like AWS Lambda, API Gateway, and DynamoDB. Support automation tasks using scripts or AWS tools like CloudFormation or Terraform. Learning and Documentation: Continuously learn AWS best practices, tools, and updates. Document processes, configurations, and deployments to maintain a knowledge base for the team. Security and Compliance: Help implement basic cloud security practices, including access control using IAM roles and policies, encryption, and secure storage. Collaboration: Work closely with DevOps, software development, and QA teams to ensure smooth integration and delivery of cloud-based applications. Troubleshooting and Support: Assist in identifying and resolving basic issues related to cloud services, deployments, and networking. As a fresher, your focus will be on building a strong foundational understanding of cloud services, developing technical skills, and contributing to small-scale tasks that support larger cloud projects. With time and experience, you’ll grow into more advanced roles and take on greater responsibility in cloud architecture and DevOps engineering.

Skill required: Tech for Operations - Tech Solution Architecture Designation: SW/App/Cloud Tech Support Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationRepresent individuals who interpret, analyze and translate client requirements into cost-effective, reliable, predictable and deliverable solutions, tied to standard Technology offerings. What are we looking for? "Technical Skills: Strong understanding of technology trends and best practices. Has a understanding of process automation tools and techniques. Experience working on various cloud technologies and platforms like Salesforce, SAP, ServiceNow and other ERPs/CRMsExperience with data analytics tools and techniques. Soft Skills: Excellent communication, interpersonal, and presentation skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities. Strong organizational and time management skills. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "This role is responsible for ensuring that Business Process Outsourcing (BPO) teams have the necessary technology skills, tools, and processes to effectively perform their tasks and achieve business goals. This includes identifying technology enablement needs, developing and delivering training programs, providing technical support, and implementing new technologies to improve efficiency and effectiveness. Key Responsibilities:Technology Needs Assessment:Identify technology gaps and opportunities within BPO processes. Collaborate with BPO teams and stakeholders to understand their technology needs and challenges. Conduct regular technology audits and assessments to identify areas for improvement. Technology Enablement Planning and Implementation:Develop and implement technology enablement plans and strategies to address identified needs. Design and deliver training programs to equip BPO teams with the necessary technology skills. Provide technical support and guidance to BPO teams on the use of new technologies. Identify and implement new technologies to improve BPO processes and efficiency. Process Automation and Optimization:Identify opportunities for automating repetitive tasks and processes. Work with technology and transformation teams to implement solutions for process automation. Monitor and optimize BPO processes to ensure efficiency and effectiveness. Data Analytics and Reporting:Support the use of data analytics tools and techniques within BPO processes. Develop and implement data reporting and dashboards to track key performance indicators (KPIs). Analyze data to identify trends and opportunities for improvement. Collaboration and Communication:Collaborate with BPO teams, IT departments, and other stakeholders to ensure effective technology enablement. Communicate technology updates and best practices to BPO teams. Maintain clear and consistent communication with all stakeholders. Continuous Improvement:Stay up-to-date with the latest technology trends and best practices. Continuously seek ways to improve technology enablement programs and processes. Propose and implement improvements based on feedback and data analysis. " Qualification Any Graduation

Role & responsibilities Resource Management: Setting up and configuring virtual machines, storage, databases, and other cloud resources. Security Implementation: Enforcing security policies, managing user access, and protecting cloud assets from threats. Performance Monitoring: Monitoring resource usage, identifying bottlenecks, and optimizing performance. Troubleshooting: Identifying and resolving issues related to cloud infrastructure and applications. User Management: Creating and managing user accounts, permissions, and access controls. Backup and Recovery: Implementing and testing backup and recovery procedures. Cost Optimization: Identifying and implementing cost-saving measures for cloud resources. Collaboration: Working with other IT teams and users to ensure smooth cloud operations. Preferred candidate profile Technical Skills: Strong understanding of cloud platforms (like Google Cloud, AWS, Azure) operating systems (Linux and Windows), networking, and security concepts. Problem-Solving: Ability to identify, diagnose, and resolve technical issues. Analytical Skills: Ability to analyze performance data and identify areas for improvement. Communication Skills: Ability to communicate effectively with technical and non-technical users. Cloud Certifications : Cloud Platform is a must. Google Certification : Added Value Strong experience on Google cloud Platform is must. Any other platform will be added advantage. Working knowledge of Google API gateway is required.

We seek a Junior Cloud Support Engineer with 1–2 years’ IT experience in hardware, networking, routers, switches, RDP, FTP, plus VMware ESXi and firewall basics. Role involves Tally on Cloud setup and support, working with clients and internal teams.

Role & responsibilities Spearhead the Cloud Support Team - provides support for customers across M365, Azure, and AWS. Need to handle existing customers and take care of onboarding new customers Regular interaction with existing customers to provide best practices and appropriate licensing products across M365, Azure, and AWS. Preferred candidate profile Should have at least 8 years in the Cloud Support Program Should have dealt with recommending appropriate licensing to customers Hands-on knowledge of M365, Azure or AWS Cloud platforms Should have dealt with a large team in the support program. We are looking for Immediate joiners, people who are beyond 30 days. Please accept my apologies

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. We are looking to hire candidates with excellent communication skills as candidate will be dealing with international customers. Candidate should be comfortable to work in 24*7 shifts. Candidate should be comfortable with 18 months service agreement. Perks and Benefits Top Most MNC in Gurgaon and Pune. Salary upto 63 in hand. Excellent client incentives. Cab facility. If Interested then call or whats app at Janvi-8929088489 OR Gautam- 8800499244

Role Overview Were seeking a Senior Operations Engineer to lead the stability, scalability, and reliability of our Java-based microservices platform. In this role, youll own production incident response, guide system architecture for resilience, and drive SRE practices such as SLOs and error budgets. You’ll also work across teams to scale observability, automate toil, and embed operational excellence in every service. Key Responsibilities Lead critical incident response efforts and own the resolution of high-severity outages. Drive root cause analysis and long-term reliability improvements. Architect and maintain observability solutions (Datadog, Prometheus). Define and track service-level objectives (SLOs) and participate in error budget planning. Collaborate with developers on the onboarding of new services with operational readiness standards. Eliminate toil through automation and process optimization. Mentor junior and mid-level engineers, helping define team standards and best practices. Participate in compliance and risk reviews related to operational infrastructure. Skills & Qualifications 5+ years in a technical operations, DevOps, or site reliability engineering role. Deep experience in production operations of microservices (Java/Spring Boot preferred). Expert in Kafka, MongoDB, Kubernetes, Terraform, and CI/CD pipeline management. Strong background in observability (Datadog, ELK, OpenTelemetry) and monitoring best practices. Familiarity with ITIL-aligned processes and a strong bias for DevOps and SRE principles. Leadership presence, ability to influence cross-functional teams, and mentor others