98 Cloud Support Jobs

Platform Support Engineer Experience :- 0 to 1 Role :- Perform Linux system administration, updates, patching, and performance tuning. Provide technical support for robotic systems, addressing software. send resume :-careers@brsindia.com

* Network Technical Support - Senior - L3 Role * Technical Support, DNS, VPN, Server Support, Networking, Troubleshooting, * Cloud Support, Azure, coding, programming, Good Communication * Rotational Shift/24*7 & 9hours Working

Educational Bachelor of Engineering,BTech,BSc,BCom,MBA,Master Of Engineering,MTech,MSc Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Minimum 2 years of experience in Oracle Cloud WMS, Oracle Logfire with strong manufacturing Background Functional experience in configuring the Oracle WMS Cloud application – Inbound shipments, outbound shipments Knowledge of Purchase to Invoice, Warehouse Inbound Receipts, Warehouse Pick, Pack & Ship, and Shipment Transportation Inbound Process- Inbound shipments, checking in load, appointments, receiving options, putaway and Outbound Process- Outbound orders, wave, picking, packing, pack with wave, outbound, LTL load management Understanding of Fusion Order Management, Order Shipping, Inventory Management, Procurement and other SCM Cloud Modules Understanding of Facility, item master configurations Should have knowledge on Cloud Support processes Should have conducted client Workshops/Solution Designing and Configuration on the module Infor WMS candidates also preferred Preferred Skills: Technology-Supply Chain Management-Warehouse Management System

Provide support and management for Informatica Intelligent Cloud Services (IICS), ensuring smooth data integration and processing. You will troubleshoot issues, manage data flows, and optimize cloud services. Proficiency in IICS, data integration, and cloud platforms is required for this role.

About the Role: Grade Level (for internal use): 11 The RoleLead Cloud Engineer The Team: We are looking for a dynamic AWS Cloud Support Engineer to join our team, working across multiple AWS accounts to ensure seamless cloud operations. This is a varied role that requires deep technical expertise, strategic planning, and strong stakeholder communication. Collaboration is at the core of our team, so if you thrive in a fast-paced, problem-solving environment, we'd love to hear from you. The Impact: Contribute significantly to the growth of the firm byDeveloping innovative functionality in existing and new products/ Supporting and maintaining high revenue products. Whats in it for you: A collaborative team culture that values innovation and problem-solving. Opportunity to work on diverse projects spanning multiple AWS accounts. A chance to shape cloud strategy and architecture in a growing organizational division. Actively supported in taking learning opportunities . Exciting open-door collaboration within the EDO Agentic AI experience. Key Responsibilities: Architecture Planning: Design and refine AWS architectures to meet business needs, ensuring security, scalability, and cost-effectiveness. Cost Management: Keep an eye on infrastructure costs and recommendations, propose changes to stakeholders to reduce cloud spend and waste. Multi-Account Management: Oversee cloud environments across numerous AWS accounts, maintaining best practices for governance and security. Troubleshooting & Incident Response: Diagnose and resolve complex technical issues related to AWS services, infrastructure, and networking. Stakeholder Collaboration: Communicate effectively with teams across the organization, providing insights, technical recommendations, and status updates. Automation & Optimization: Develop scripts and tools to automate deployments, monitoring, and management processes. Security & Compliance: Ensure adherence to security policies and regulatory requirements within AWS environments. Continuous Improvement: Stay updated with AWS advancements and recommend improvements for existing cloud strategies. : Proven experience in AWS cloud infrastructure and services. Strong understanding of networking, security, and cloud architecture best practices. Proficiency in Terraform, CloudFormation, or other Infra as Code tools is a plus. Hands-on experience with EC2, S3, RDS, Lambda, VPC , Bedrock and other AWS services preferred. Ability to troubleshoot complex system and network issues across cloud environments. Excellent communication skills and the ability to work collaboratively in a team-oriented environment . AWS certifications (Solutions Architect, SysOps, or Developer) are preferred but not mandatory. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.2 - Middle Professional Tier II (EEO Job Group)

We are seeking a skilled Technical Support & DevOps Engineer to handle customer technical queries, manage integrations, oversee development projects, and maintain our AWS cloud infrastructure. The ideal candidate will also be responsible for team training and mentoring. This role requires a blend of technical expertise, problem-solving skills, and leadership abilities. Key Responsibilities: Customer Support & Integration: Resolve customer technical queries related to product functionality, APIs, and integrations. Assist customers with onboarding, troubleshooting, and optimizing product usage. Collaborate with the development team to escalate and resolve complex issues. Development Project Management: Oversee and coordinate software development projects, ensuring timely delivery. Work closely with cross-functional teams (Product, Engineering, QA) to align on project goals. Track progress, identify risks, and implement mitigation strategies. AWS Cloud Infrastructure Management: Deploy, monitor, and maintain scalable and secure AWS cloud services (EC2, S3, RDS, Lambda, etc.). Optimize cloud costs, performance, and reliability. Implement CI/CD pipelines and automation for seamless deployments. Team Training & Management: Mentor and train junior team members on technical processes and best practices. Foster a collaborative environment by conducting knowledge-sharing sessions. Assist in performance evaluations and skill development initiatives. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 3+ years of experience in technical support, DevOps, or cloud infrastructure in a SAAS environment. Strong expertise in AWS services (EC2, S3, RDS, Lambda, CloudFront, IAM, etc.). Proficiency in scripting (Bash, Python, or similar). Knowledge of CI/CD pipelines and automation tools. Experience managing development projects using Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills.

Responsibilities Monitoring, and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications and patching activities Automation of daily tasks using configuration management tools like Ansible, Chef etc or scripting using Python, Perl, Bash etc Support and troubleshoot high availability, performance, monitoring, backup and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Rapidly establishing a good working relationship with customers and other professionals Evaluate tools, technologies and processes to improve the efficiency and scalability of continuous integration environments Requirements Experience working in 24x7 Support Environments on help desk tickets Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages AWS Administration experience would be preferable Experience on monitoring tools like Nagios Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow (Preferred) Experience in creating runbooks and KB articles for help desk support Effective written and verbal communication skills

Role & responsibilities Role Summary: The Azure Service Execution Engineer Primary is responsible for executing scheduled and repeatable IT operational tasks across Microsoft Azure and Azure Stack environments , in line with managed services practices. Key areas include patching, backup integrity monitoring, certificate lifecycle management, server health checks , and KPI reporting for both cloud and hybrid platforms. Key Responsibilities: Patch Management Apply patches to Azure-hosted , Azure Stack , and hybrid servers using Azure Update Management and integrated tools. Use Microsoft Defender for Cloud to detect, prioritize, and track security vulnerabilities across cloud and edge systems. Monitor patch deployment success/failure via Azure Monitor , Log Analytics , and Azure Stack tools . Backup Monitoring Monitor and validate backup integrity for Azure VMs , Azure Stack workloads , SharePoint Online , OneDrive , and file services using Azure Backup , Recovery Services Vault , and applicable Azure Stack backup integrations . Investigate and report backup failures, perform diagnostics, and escalate via ServiceNow or alerting platforms. Certificate Management Track and manage certificates across Azure Services , Entra ID-integrated applications , Azure Stack endpoints , and on-prem systems. Leverage Azure Key Vault and Azure Stack certificate stores to securely manage certificate lifecycle and automate renewals. Maintain alerting mechanisms and proactive renewal processes for expiring certificates across environments. Server Monitoring Monitor server health (CPU, memory, disk usage, uptime) across Azure and Azure Stack VMs using Azure Monitor , Log Analytics , and Azure Stack monitoring tools . Integrate alerts with ServiceNow for incident creation, triage, and SLA tracking. Perform initial investigation and basic remediation of infrastructure health alerts. KPI Reporting Contribute to operational and executive reporting on a weekly basis, including: Patch compliance (Azure + Azure Stack) Backup success and failure rates Certificate validity and renewal tracking Server uptime and resource utilization trends Infrastructure exceptions or anomalies Service Requests & Change Management Handle service requests and change activities using Azure DevOps , Azure Stack Hub , and ServiceNow workflows . Follow standard CAB approval processes for implementation and rollback planning. Document SOPs, work instructions, and operational guides for repeatable processes. Required Skills: 3 - 6 years of experience in IT Infrastructure or hybrid cloud (Azure + on-prem) managed services roles. Strong experience with: Microsoft Azure , Azure Stack Hub , and Azure Arc Microsoft Defender for Cloud Azure Monitor , Log Analytics , Azure Backup , Key Vault Experience managing hybrid environments, particularly Azure Stack for edge/cloud consistency . Familiarity with ServiceNow , ITIL-aligned change management, and incident processes. Excellent troubleshooting, automation, and documentation capabilities. Azure certifications such as AZ-104 , AZ-500 , or AZ-600 (Azure Stack Hub Operator Associate) are highly preferred.

To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OFC,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures To contribute in Technical Incident Reports for major network incidents and problems Excellent knowledge of communication standards and OSI/commercial protocols Virtualization Technologies: Linux, SD- WAN, SDN,Vmware,BluePlanet Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage, Professional level of knowledge and hands on troubleshooting experience on Two or more of the following technologies SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T Rancher Kubernetes/Container/Dockers Juniper Contrail Ciena BluePlanet Network Automation development with Python, RedHat Ansible, PERL, Shell TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP) Hardware: University degree or equivalent experience (Computer or Telecommunications or Networking) 3-5 years technical support experience in any telecom platform / environment Excellent Analytical and trouble-shooting skills Good understanding of Telecom Service providers Virtualization, Networks and ServicesDell Switch & Servers CISCO Routers, Juniper MX Routers & QFX Switches Hosted Wholesale OINIS

Overview This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. Responsibilities • Diligently observe and interpret cloud monitoring dashboards and alerts. • Resolve basic issues; escalate urgent and complex issues. • Coordinate with internal departments and sometimes with customers. • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve. • Document all troubleshooting and issue management actions via the electronic case management system. • Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders. • Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs. Qualifications Minimum Education • Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field Minimum Work Experience (years) • Internship experience or Freshers with 0+ years of experience are also encouraged to apply Key Skills and Competencies • Knowledge with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP). • Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring. • Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell. • Knowledge with ITIL processes including Incident, Problem, Change, Knowledge and Event Management. Licenses, Certifications or Special Qualifications • Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors. Position Specific Information Travel Requirements: 0-10% Able to Telework? Yes/No: No Personal Protective Equipment (PPE) Required: N/A Safety Sensitive Role? Policy here.: No

Assist with resolving technical issues, handle routine inquiries, and escalate complex cases. Maintain support records, aid in product updates, meet SLAs, analyze metrics, and build skills in cybersecurity, cloud, and networking technologies.

Basic Qualifications: Minimum 11 years of professional experience in IT, with at least 8 years in cloud technologies. Over 3 years of experience in management roles with Strong organizational and project management skills. Proven track record of designing and implementing highly reliable cloud solutions for large enterprises. Preferred Qualifications: Familiarity with integration and automation tools like Boomi and iPaaS. Relevant industry certifications in iPaaS platforms, cloud technologies, or Java programming. Experience in a similar role within a technology-driven organization. Exceptional problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment. Continuous learner with a passion for keeping up with industry trends and advancements. Familiarity with monitoring tools like Datadog, Prometheus, Grafana Technical Skills: Certified & Hands-on expertise with AWS, Azure (preferred), and GCP. Extensive experience in disaster recovery and business continuity design. Proficiency in cost optimization strategies for cloud infrastructures. Strong expertise in DevOps practices, containerization, and VPC configurations. Experience in managing and developing a team, providing clear direction and support. Strong background in Linux administration. Responsibilities: Design, implement, and manage highly reliable cloud solutions for large enterprises. Develop, Lead and execute disaster recovery and business continuity planning and execution. Optimize cloud infrastructure costs and manage budgets effectively. Optimize cloud infrastructure for performance, reliability, and cost efficiency. Lead and oversee DevOps practices including containerization, VPC configurations, and CI/CD pipelines. Lead efforts to automate infrastructure and processes using Python, Shell scripting, and serverless technologies. Collaborate with customers to translate business needs into technical/architectural solutions Provide strong leadership and direction to a new team, fostering growth and development. Leverage tools such as Boomi and/Or iPaaS for integrations and process automation. Maintain and enhance the cloud infrastructure using AWS, Azure (preferred), and GCP. Utilize tools like Boomi and iPaaS for integration and automation. Implement serverless solutions, including AWS Lambda, to enhance system performance. Willing to work in rotational 24x7 shift and Lead L1/L2/L3 activities

Hiring for Technical Support (voice - International) Location - Coimbatore / Hyderabad Notice upto 1 month ctc - upto 8.5lpa Work from office 24/7 rotational shift(Includes night shift) Role - SME Associates must support client on their technical issue - B2B role (Enterprise Support) Minimum 2.5 yrs - 5yrs in technical voice support skills - Technical Support, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication Interested candidates contact HR Prathibha - 8655884776 / prathibha@careerguideline.com

AWS ECS, AWS Organizations, ControlTower, Service Catalog. Kubernetes. Linux SysAdmin RedHAt. Python. Terraform. 4 to 6 years on AWS ECS, AWS Organizations, ControlTower, Service Catalog. 4 to 6 years on Kubernetes and Dockers. 5 to 6 years Linux Admin RedHAt. 4 to 6 years on Python. Show more Show less

Your Key Result Areas: Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases. Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email encryption Analyze system and trace logs and configurations to determine the root cause of incidents. Employ command-line interfaces (Windows, Linux) for efficient troubleshooting and system administration. Adhere to defined Service Level Objectives (SLOs) for response and resolution times. Maintain thorough and accurate documentation of support interactions, troubleshooting procedures, and resolutions. Manage and resolve escalations from customers and partners Collaborate effectively with cross-functional technical teams to escalate and resolve intricate issues. Participate in on-call rotation to address critical incidents as required. Contribute to the creation of knowledge base articles and self-service resources for end-users. Maintain current knowledge of emerging technologies and product updates Provide expert consultation to lower-tier support teams to facilitate case resolution. Demonstrate flexibility to accommodate rotational and/or night shift schedules. Your Qualification: Bachelors degree in Technology / Engineering -Preferable Computer Science /Computer Applications / Information Technology 5-6 years of experience in working in a Technical customer support operation resolving complex technical or operational issues Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers. Required: Working experience with Web Protocols - HTTPS, DNS, SSL/TLS, and networking standards ( Level - Intermediate Skills) Working experience with APIs and SQL - Query Language ( Level - Intermediate Skills) Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments ( Level - Intermediate Skills) Working experience with reading and understanding log traces for troubleshooting ( Level - Advanced) Working experience with email routing and delivery mechanisms Demonstrated problem-solving skills with a strong focus on issue resolution Excellent critical thinking and troubleshooting abilities Strong intuition for identifying potential problem areas B2 level proficiency in English (both written and verbal) Preference: Familiarity with Google Workspace (GWS) . Experience with Google Cloud Platforms (GCP) , including project creation. Experience with migration tools and processes. Familiarity with BigQuery . Relevant technical certifications (e.g., CompTIA Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer)

Looking for immediate joiners, Cloud Support Engineer in Gurugram (Cloud Experience mandatory) -US Voice process. - Any graduate with minimum 12 months Cloud experience mandatory. (Preferrable Intune, AZURE, 0365, AWS). - Certification Requirements - Must have either 2 certificate or complete 2 certificate during training period, its mandatory (Certification - Microsoft 365, Microsoft Azure, Dynamics 365, MCSE/MCITP and ITIL). - Rotational shift. - upto 7 LPA. - Excellent English Communication mandate. Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Hiring Technical Support professionals for one of the leading MNC Location: Hyderabad Shift: Night shift Work mode: WFO Should have relevant experience into Linux, Email configuration, SQL,Cloud support,email framework Excellent communication skills

About the Role: As a TechOps Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Key Responsibilities • Deployment of new releases , environments for applications. • Responding to emails and incident tickets, maintaining issue ownership. • Build and maintain highly scalable, large scale deployments globally • Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity. • Practice sustainable incident response/management and blameless post-mortems. • Monitor and maintain production environment stability. • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. • Coordinate with the Application Development Team to resolve issues on production. • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. • Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. • Technical hands-on troubleshooting, including parsing logs and following stack traces. • Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources. • Identifying and documenting technical problems, ensuring timely resolution. • Prioritize workload, providing timely and accurate resolutions. • Should be highly collaborative with the team, and other stakeholders. Experience and Skills: • Self-motivated, ability to do multitasking efficiently. • Database queries execution experience in any of DB (MySQL,Postgres /Mongo) • Basic Linux OS knowledge • Hands-on experience on Shell/UNIX commands. • Experience in Monitoring tools like Grafana, Logging tool like ELK. • Rest API working experience to execute curl, Analysing request and response, HTTP codes etc. • Knowledge on Incidents and escalation practices. • Ability to troubleshoot issues and able to handle different types of customer inquiries. • Should have worked in incident management tools like service now.

Assist with resolving technical issues, handle routine inquiries, and escalate complex cases. Maintain support records, aid in product updates, meet SLAs, analyze metrics, and build skills in cybersecurity, cloud, and networking technologies. Health insurance

Currently we are looking for Technical Support to join our team! Coimbatore and Hyderabad (relocating candidates also considerable) Technical Support - SME * 2.5 - 5 years of experience * Package is up to 8.5LPA * Work from office * Rotational shift and rotational off * Immediate to 1month notice *Requirements* * 2.5 to 5 years of Technical voice support. * Any Graduate. * Skill set: Technical Support, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, and programming. * Good Communication. Interested candidates Contact HR Nikkitha @ 8655884774/ nikkitha@careeerguideline.com and also refer to the people who are seeking for job.

Job Summary/ Your Role in a Nutshell: The ideal candidate should have experience in cloud computing, with a strong understanding of cloud infrastructure and services, and would be responsible for maintaining cloud-based solutions for our clients and would work closely with the MSP team to ensure our clients' cloud environments' reliability, scalability, and security. What you'll do: Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Establish a good working relationship with customers and other professionals Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments What you need: B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support. Familiarity with the fundamentals of Linux scripting languages Experience in AWS Administration Effective written and verbal communication skills About TO THE NEW: TO THE NEW is a digital technology services company providing innovative product engineering solutions to diverse industries across the globe. We design and build digital platforms with Cloud, Data, and AI as the main pillars. Global analyst firms like Gartner, Forrester, Everest, ISG, and Zinnov have recognized TO THE NEW for its capabilities across Digital Engineering, Cloud, Media & Entertainment Solutions, Data & AI, and Digital Marketing. Our team of 2000+ passionate Newers is spread across North America, EMEA, India, SEA, and ANZ with our headquarters in Singapore. TO THE NEW is an 8-times winner of the prestigious Great Place to Work award. The company has also been recognised as one of India's Top 100 Companies to Work For and is among the Top 50 IT Workplaces in India.

Responsibilities: * Manage IT requests via ticketing tools * Provide remote support for cloud operations * Ensure timely resolution of issues * Prepare documentation * Server Migration * Windows Server management Work from home

The ideal candidate must have a minimum of 12 months of hands-on experience in cloud technologies, The role involves providing high-quality technical support in a 24x7, addressing and resolving cloud-related technical issues. Call@ Viraj 8294897343 Required Candidate profile Grad/ UG/ Dropout Doj- 27-June'2025(only apply if u have served your notice period) Excellent communication skills required Need Atleaset one certification: Azure,MS365,Dynamic 365,MCSE/ MCITP Or ITIL Perks and benefits Both side cab Loc: Gurugram

Account - EGS *Level of Hiring* - SME Voice Location - Coimbatore/Hyderabad (Candidates willing to relocate to these locations can be considered) Experience - 2.5 to 5 years *Education Qualification* - Any graduate *Mandatory Skills* Technical Support, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication *Written Assessment* BU Customised Technical test *Job Role* Associates must support client on their technical issue - B2B role (Enterprise Support) Nature of Support - Voice -Technical support Work Mode - WFO- Shift - Rotational - Shift/24*7 Week Offs - Rotational Rounds of Interview - Technical test and Technical Ops {Process Specialist} Location: India (Hyd/ Coimbatore) *The Opportunity:* One-of-a-kind opportunity to dive into multiple cloud-based technologies, to explore and learn new features of today, find new solutions on cloud and help to improve by automating, transforming IaaS layer to more advanced layers. You will need to operate and enhance cloud environment with one of the most advanced cloud technologies *Your Key Result Areas:* Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases. Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages , system administration, email routing/delivery, and email encryption Analyze system and trace logs and configurations to determine the root cause of incidents. Employ command-line interfaces (Windows, Linux) for efficient troubleshooting and system administration. Adhere to defined Service Level Objectives (SLOs) for response and resolution times. Maintain thorough and accurate documentation of support interactions, troubleshooting procedures, and resolutions. Manage and resolve escalations from customers and partners Collaborate effectively with cross-functional technical teams to escalate and resolve intricate issues. Participate in on-call rotation to address critical incidents as required. Contribute to the creation of knowledge base articles and self-service resources for end-users. Maintain current knowledge of emerging technologies and product updates. Provide expert consultation to lower-tier support teams to facilitate case resolution. Demonstrate flexibility to accommodate rotational and/or night shift schedules. *Your Qualification:* Bachelors degree in Technology / Engineering -Preferable Computer Science /Computer Applications / Information Technology 5-6 years of experience in working in a Technical customer support operation resolving complex technical or operational issues Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers. Preferable - Relevant technical certifications (e.g., Comp Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer). *Required:* Working experience with Web Protocols - HTTPS, DNS, SSL/TLS, and networking standards (Level - Intermediate Skills) Working experience with APIs and SQL - Query Language (Level - Intermediate Skills) Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments (Level - Intermediate Skills) Working experience with reading and understanding log traces for troubleshooting (Level - Advanced) Working experience with email routing and delivery mechanisms Demonstrated problem-solving skills with a strong focus on issue resolution Excellent critical thinking and troubleshooting abilities Strong intuition for identifying potential problem areas B2 level proficiency in English (both written and verbal) *Preference:* Familiarity with Google Workspace (GWS). Experience with Google Cloud Platforms (GCP), including project creation. Experience with migration tools and processes. Familiarity with BigQuery. Relevant technical certifications (e.g., CompTIA Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer) *Soft-Skills:* Customer Support Hygiene: Detail-oriented in managing and documenting support cases, ensuring accuracy, professional communication, timely follow-through, and organized records. Problem Solving & Identification: Strong ability to identify, analyze, and resolve technical issues logically and systematically, showing persistence and resourcefulness. Language & Communication Proficiency: Communicates clearly and professionally (verbal/written) with strong comprehension to understand user needs and explain technical information effectively. Active Listening & Comprehension: Actively listens to users, asks clarifying questions, and accurately understands problems for effective resolution. Issue Reasoning / Information Ordering: Applies logic and analysis to diagnose problems, organizing information to understand issue sequences and draw sound conclusions. Time Management: Effectively prioritizes tasks and manages workload to meet deadlines in a fast-paced environment while maintaining quality. Works well independently and cross functionally with other teams *What you can expect* An organization driven by technology We have a tremendous technology backbone Open, can do team spirit An environment where innovation and ideas are welcomed Will enrich our cloud-first capabilities and complement our increasing strengths You will be able to work with a team provide best-in-class cloud solutions for the intelligent workplace, applied innovation, and managed services

Design, develop, and deploy modular cloud-based systems. Develop and maintain cloud solutions in accordance with best practices. Ensure efficient functioning of data storage and process functions in accordance with company security policies. Required Candidate profile Azure, AWS, and GCP certifications preferred. Troubleshooting and analytical skills. Strong communication and collaboration skills. Client management skills to discuss systems as needed. Perks and benefits Free meals and snacks. Bonus. Vision insurance.