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6.0 - 10.0 years
0 Lacs
coimbatore, tamil nadu
On-site
The role involves delivering flawless application support to BY customers by resolving complex solution issues and driving resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. Implementing Advanced Quality Prevention plans to improve solution and service reliability is a key responsibility. Deepening competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools or business processes and industry domain is essential. As the lead SME, you will own customer solutions, enhance solution stability and service quality, eventually increasing customer satisfaction, consumption, and adoption of the service. Engaging early in customer implementation projects to provide solution design and architecture inputs and ensuring seamless delivery continuum into Operate through phased go-lives is crucial. Additionally, you will act as a Senior solution SME, providing mentorship to Support Engineers, delivering product/technical trainings, and supporting in improving the capability and delivery quality of the team. Adoption of AI into day-to-day operations is also expected. The technical environment requires strong expertise in DBMS (e.g., SQL, Oracle), code debugging, platform support engineering (e.g., API and/or Mulesoft integration troubleshooting), and troubleshooting mobile application issues. Proficiency in contemporary SaaS technical toolsets like AppDynamics, Splunk, etc., for monitoring application health and investigating application issues is necessary. The work schedule involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per the shift schedule and the ability to handle responsibilities independently during off-hours are required. In this role, you will deliver an excellent customer experience by driving resolution of customer issues, providing direction for Root Cause analysis, implementing Advanced Quality Prevention quality plans, and resolving escalated and complex issues in collaboration with multiple BY and customer stakeholders. Monitoring and correcting solution performance, stability, and sizing during customer roll-out phase, as well as early engagement in customer implementation projects, are part of the responsibilities. The ideal candidate should have a Bachelor's degree (STEM preferred) and a minimum of 6 to 9 years of experience in Customer Support or Product Support. Strong Supply Chain domain experience, Warehouse Management System Knowledge, strong Techno-Functional Expertise, and the ability to adapt to new technologies quickly are essential. ITIL Certification, experience in managing ERP products, and demonstrable experience in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution, and Cloud Scalability are desired. Experience with API management platforms, varied tools such as AppDynamics and Splunk, and handling a team are advantageous. Behavioral requirements include leadership capabilities, enhanced customer communication and situation management skills, a balance between soft and hard skills, strong sense of urgency, and a service mindset. Proactive self-development, staying up to date with learning opportunities, and the ability to lead or guide a small team are also important. The company values unity, driving success for both the company and customers. If you resonate with these values, you might be a great fit for this role.,
Posted 1 week ago
8.0 - 12.0 years
0 Lacs
coimbatore, tamil nadu
On-site
You will be responsible for delivering flawless application support to BY customers by resolving complex solution issues and driving the resolution of escalated and complex solution issues as a lead SME. Collaborating with multiple BY and customer stakeholders, you will implement Advanced Quality Prevention plans to enhance solution and service reliability. Deepening your competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools OR business processes and industry domain will be essential for owning customer solutions and improving solution stability and service quality, ultimately increasing customer satisfaction, consumption, and adoption of the service. Engaging early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives is a key aspect of your role, ensuring seamless delivery continuum into Operate through phased go-lives. As a Senior solution SME, you will provide mentorship to Support Engineers, deliver product/technical training, and support in improving the capability and delivery quality of the team. Adopting AI into day-to-day operations will also be part of your responsibilities. Your technical environment will involve demonstrating strong technical expertise in areas such as DBMS (e.g., SQL, Oracle) for application support, code debugging, platform support engineering (e.g., API and/or Mulesoft integration troubleshooting), and troubleshooting mobile application issues. Additionally, showcasing expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk, etc., to monitor application health and investigate application issues will be crucial. The work schedule for this role will include rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per the shift schedule and the ability to handle responsibilities independently during off-hours will be required. In this role, you will deliver excellent customer experience by driving the resolution of customer issues of high complexity and criticality, providing direction and inputs for Root Cause analysis, and proposing prevention ideas. Proactively implementing Advanced Quality Prevention quality plans, guiding the team to plan and implement early detection and resolution, and driving resolution of escalated and complex issues in collaboration with multiple BY and customer stakeholders are key responsibilities. You will also monitor and correct solution performance, stability, and sizing during customer roll-out phases, engage early in customer implementation projects, and act as a Senior Subject Matter Expert providing mentorship to Support Engineers. The ideal candidate will have a Bachelor's degree (STEM preferred) and a minimum of 8 to 10 years of experience in Customer Support or Product Support, with strong Supply Chain domain experience and Warehouse Management System knowledge preferable. Possessing strong Techno-Functional Expertise, being Tech Savvy and able to adapt to any technology faster, and having experience of managing ERP products will be advantageous. ITIL Certification, demonstrable experience in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution, Cloud Scalability, performance, and High availability, as well as experience with API management platforms and varied tools such as AppD and Splunk, are desired qualifications. Experience handling a team is a plus. If you resonate with the company's values and are driven by success and customer satisfaction, this role might be the right fit for you.,
Posted 2 weeks ago
15.0 - 19.0 years
0 Lacs
hyderabad, telangana
On-site
At Medtronic, you can embark on a lifelong career dedicated to exploration and innovation, all while contributing to championing healthcare access and equity for all. Your leadership will be purpose-driven, aimed at dismantling barriers to innovation in a world that is more connected and compassionate. The Cardiovascular Group unites all of our cardiac and vascular businesses into a collaborative operating unit, utilizing our full range of talent, technologies, products, services, and solutions to meet the needs of customers and patients globally. Within Cardiac Rhythm Management (CRM), we offer devices and therapies for treating abnormal heart rhythms, along with cardiac diagnostic and monitoring solutions. As the SW Developer Experience Architect, your role involves designing, building, and maintaining solutions that contribute to a reliable, scalable, and efficient platform foundation supporting the deployment, management, and monitoring of applications and services. Cloud technology will be leveraged to automate various aspects of the software development and deployment lifecycle. The enterprise software you will be working on supports clinicians in over 90 geographies for in-clinic implantation, follow-up, and remote monitoring. Your responsibilities will include defining the vision and driving the realization of robust software within a DevOps-based software delivery context. You will provide leadership and architectural direction to engineering teams to ensure speed, quality, and compliance. Employing cutting-edge methodologies, standards, and tools, you will continuously enhance software by integrating progressive external and internal perspectives. Your approach will encompass system-level design thinking to address complex technical issues throughout the software development life cycle. You will collaborate with other architects to ensure that the Device Manager applications and services deliver scalable and resilient services that are both productive and efficient. By creating proof of concepts to assess new services and capabilities, participating in code development and review for Device Managers, and designing the organization's platform infrastructure in alignment with scalability, performance, security, and automation considerations, you will play a crucial role in the software development process. Additionally, you will develop and maintain automation scripts, infrastructure-as-code solutions, and configuration management tools to streamline infrastructure resource provisioning and management. Implementing containerization and orchestration technologies such as Docker and Kubernetes will enable efficient deployment and scaling of applications. You will also establish policies, standards, guidelines, governance, and related guidance for CI/CD operations and developers" work. Furthermore, you will provide technical leadership and mentorship to DevOps teams, fostering a culture of innovation, learning, and collaboration. By collaborating with stakeholders to understand their requirements and translate them into robust and scalable platform solutions, evaluating emerging technologies for enhancing the platform's architecture and processes, troubleshooting and resolving infrastructure and application-related issues, and leading capacity planning efforts, you will contribute significantly to the organization's technical strategy. Your role will involve engaging with persistent teams through Agile/Scrum ceremonies, ensuring alignment across the Patient Management ecosystem, defining user story acceptance criteria, prioritizing the Architecture Runway, and balancing security considerations with cost and capability assessments. By adapting designs based on early sprints and leveraging established standards, patterns, and practices for delivery, you will guide teams towards successful project outcomes. To be successful in this role, you should hold a B-Tech/BE or ME/M-Tech in Computer Science/Electronics or equivalent, with over 15 years of experience in the software industry. Your expertise should encompass operating a large, distributed, production software stack, Linux systems administration, Docker, Kubernetes, public or private cloud environments, and software development using various languages. Experience with CI/CD pipelines, Kubernetes package management solutions, Agile methodologies, secure software development lifecycle, automated testing tools, cloud scalability, and mission-critical environments will be beneficial. Preferred qualifications include experience with Terraform, AWS CloudFormation, Kustomize, Flux, Octopus, Ansible, Service Meshes, monitoring stacks, and relevant certifications such as DevSecOps Engineer, AWS Devops Engineering Professional, AWS Certified Security Specialist, CKA, or CKAD. Your strategic mindset, combined with a positive attitude and aptitude, will be instrumental in driving change and contributing to the organization's success. Medtronic offers a competitive salary and flexible benefits package as part of its commitment to employees. As a global leader in healthcare technology, we strive to address the most challenging health issues, aiming to alleviate pain, restore health, and extend life. Join our team of passionate individuals who work tirelessly to engineer real solutions for real people, embodying a culture of experimentation, creativity, and problem-solving. Explore more about our business, mission, and commitment to diversity by visiting our website.,
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
Remote, , India
Remote
Req ID: 326941 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Java Developer - Digital Engineering Lead Engineer to join our team in Remote, Karn?taka (IN-KA), India (IN). Here are the brief expectations from the Senior Developer roles. 8 to 12 year if experience with microservices based architecture. Experience with Java Technology stack like Spring, Spring Boot, ELK, Promotheus, Graphana and implementation of microservices design patterns Experience with implementation of Event driven architecture using Kafka or similar technologies Hands-on development skills along with architecture/design experience should not have moved away from software development Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability Experience in driving CI/CD and DevOps activities automations. Nice to have platform services experience in integration with services Experience in Database and Services scalability in Cloud. Hands-on and implement microservices enhancements, running and improving the efficiency of the micro services. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.
Posted 2 months ago
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