About the Role: Grade Level (for internal use): 10 The Team: This team is part of the global Application Operations and Infrastructure group that provides production support to Ratings Applications. These applications are critical for the Analysts who drive the business through their actions. Team is responsible for the high availability and resiliency of these applications. The Impact: As part of global team of engineers, provide production support for Tier-1 business critical applications. Troubleshoot application related issues and work with infrastructure & Database team to triage Major Incidents. Contribute to delivery of innovative and continuous highly reliable technology services. Strong focus towards developing shared integration services with automation and cloud enablement, guide the team to design technical solutions. Become an integral part of a high performing global network of engineers working from India, Denver, New York and London to help advance our technology. Whats in it for you: Working with a team of highly skilled, ambitious and result-oriented professionals. An ever-challenging environment to hone your existing skills in Automation, performance, service layer testing, SQL scripting etc. A plenty of skill building, knowledge sharing, and innovation opportunities. Building a fulfilling career with a global financial technology company. Ability to lead and build a world class production support group. Highly technical hands-on role which will help enhance team skills. Work on Tier-1 applications that are in the critical path for the business. Ability to work on cutting-edge technologies such as AWS, Oracle and Ansible. Ability to grow within the organization thats part of the global team. Responsibilities: This role requires extensive skills in operating within the AWS cloud platform, along with deep expertise in database engineering, performance tuning, backup and recovery solutions (such as Cohesity), cloud database technologies, and the auditing and security of database systems. Hands-on experience working with AWS cloud service provider. encompassing key services such as IAM (Identity and Access Management), Compute, Storage, Elastic Load Balancing, RDS (Relational Database Service), VPC (Virtual Private Cloud), TGW (Transit Gateway), Route 53, ACM, Serverless computing, Containerization, Account Administration, CloudWatch, CloudTrail etc. Additional experience with other cloud providers is advantageous. Proficiency in working with configuration management tools such as Ansible Solid understanding of CI/CD pipelines, utilizing tools such as Azure DevOps and GitHub for seamless integration and deployment. Proficiency in scripting languages such as PowerShell, Bash, and Python. Demonstrated ability to learn new technologies quickly and integrate them into existing systems. Collaborate with cross-functional teams to ensure the stability, security, and efficiency of our database environment Ability to support/resolve infrastructure related issues across different business applications. As part of global team of engineers, deliver innovative and continuous highly reliable technology services. ? Ability to communicate well and manage multiple initiatives with multiple engineers potentially across multiple time zones. Participate in on call and a weekly rotating shift schedule Involvement in Architecture and Development design reviews for new implementation and integration projects. Troubleshoot application related issues and work with infrastructure team to triage Major Incidents. Work with business users to understand needs, issues, develop root cause analysis and work with the team for the development of solutions and enhancements Manage the Error Budgets to measure risk, balance availability and feature development. Drive the automation to reduce the Manual Toil Measure, Track & Report the SLOs Create & Manage the Systems & Process documentation. Analyse & Conduct Post Incident reviews & drive the actions. What were looking for: Basic Qualifications: 6+ Years of IT Experience Bachelor / MS degree in Computer Science, Engineering, or a related subject Ability to architect high availability application and servers on cloud adhering best practices. Hands-on experience using automation tooling like Shell, Python, Ansible and Terraform Hand-on experience with DevOps tools like ADO, Jenkins, Ansible Tower, Docker. Hands-on experience integrating AWS services like VPC, EC2, Route53, S3 to create scalable application environments. Experience performing Root Cause analyses and automating solutions to address underlying issues. Having exposure to Database technologies like Oracle, PostgreSQL, SQL Server, Mongo etc, are desirable A team player capable of high performance, flexibility in a dynamic working environment. Skill and ability to train others on technical and procedural topics. Ability to support/resolve infrastructure related issues as required. Preferred Qualifications: Bachelors degree in Computer Science, Engineering or a related technical discipline Proven working experience in AWS Cloud Platform Engineering Expert knowledge of Observability Tools like SPLUNK & Open Telemetry. Expert knowledge automating the building and deployment of containerized applications Expertise in Infra as Code automations Certification in AWS Cloud Technologies, DevOps preferred.
