Oracle Service Cloud Techno-Functional consultant Resorcsync Edge India New Delhi

3.0 - 5.0 years

8 - 18 Lacs

Bengaluru

Remote

OSvC implementation and support. Strong profiency in OOPS ,PHP ,JavaScript , jQuery for Customer Portal. Hands-on experience with BUI and Agent Desktop. Experience in Custom scripts, Workflows, Business Rules ,Integrations. Expertise in REST API's for external system integrations. Understanding of email configurations and mailbox management, Transactional and Outreach emails Understanding Oracle Gen AI , Oracle Engagement Engine(Configuring Web chat for Service(WCFS)), Strong problem solving skills and ability to work with cross-functional teams Good to have: Oracle Digital Assistant, C#, OCI Oracle Service Cloud certifications

Posted 3 months ago

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Genesys Support Andor Tech

5 - 10 years

9 - 11 Lacs

Pune

Remote

Genesys Cloud CX Professional certification. Familiarity of integrated Genesys Cloud and Salesforce solution. Experience in delivering solutions onto Genesys Cloud. Experience in voice and also in non-voice routing. Strong presentation and interpersonal skills, including the ability to articulate sophisticated processes and influence a wide range of collaborators. Support the governance of template solutions and bring design changes through the relevant design authority or forum. For approved demand, understand business requirements and sophisticated business processes and scenarios and translate / break these down into a simplified set of requirements for which solutions can be investigated...

Posted 5 months ago

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