Clinical Trials Team Lead

Job Description

Lead cross-functional teams, including operations managers, team leads, quality analysts, and support staff, to ensure seamless service delivery and collaboration. Provide mentorship and guidance to team members, fostering a culture of accountability, innovation, and continuous improvement. Monitor process performance, identifying and addressing risks, issues, and deviations to maintain service excellence. Oversee client onboarding, workflow management, quality assurance, and process optimization to ensure compliance with industry standards and client expectations. Prepare and present operational reports, performance updates, and insights to senior management and stakeholders. Serve as the primary point of contact for clients, ensuring professional and courteous communication. Maintain strong client relationships by providing clear, accurate, and proactive support to meet business objectives. Education: Bachelor's degree in pharmacy or Life Sciences. Experience: Minimum [5-8+] years of experience in clinical research in BPO / KPO with at least [2-4+] years in a leadership or management role. Communication Skills: Excellent written and verbal communication. Other Skills: Excellent written and verbal communications. Role & responsibilities Perks and benefits Competitive salary and benefits, including health insurance and paid time off.