Clinical Trial Imaging Endpoint Data.

About the Role: We are seeking a skilled Level 2 Help Desk Technician to join our team. This role requires hands-on troubleshooting, technical support, and user assistance across multiple locations, including India and the USA. The ideal candidate will have strong problem-solving abilities and a solid understanding of IT infrastructure, applications, and networking. Key Responsibilities: Provide Level 2 technical support for desktops, laptops, mobile devices, and enterprise applications. Troubleshoot and resolve complex hardware, software, and network-related issues escalated from Level 1 support. Manage and support Azure services, including user management, security policies, and cloud infrastructure. Administer Microsoft 365, including Exchange, Teams, OneDrive, and SharePoint. Support Active Directory (AD) administration, including user account creation, group policy management, and security configurations. Assist in configuring, deploying, and managing endpoint security solutions. Monitor and maintain IT infrastructure, including network devices, servers, and cloud-based resources. Provide on-site support for IT hardware, peripherals, and conference room setups. Ensure compliance with IT security policies and best practices. Document solutions, processes, and troubleshooting steps in the IT knowledge base. Work closely with other IT teams to support business operations and projects. Required Skills & Experience: Strong communication skills with fluency and firm understanding of the English language. 4 years of experience in IT support, with at least 2 years of experience working with Azure/M365/AWS. Strong troubleshooting skills in Windows 10/11, Microsoft 365, AWS, and Azure services. Hands-on experience with Active Directory (AD), Group Policy, and user management. Knowledge of networking concepts (DNS, DHCP, VPN, firewalls, etc.). Experience supporting cloud environments, particularly Azure AD/Microsoft 365 and AWS. Strong communication skills and the ability to work collaboratively with end users and IT teams. IT certifications such for Azure, Microsoft 365, AWS, or CompTIA A+/Network+ are a plus. Work Environment: This is an on-site position based in Hyderabad, India . Working hours will match United States EST Time Zone. 5:00PM IST-1:00AM IST, with on-call or after-hours support as needed. Job Types: Full-time, Permanent Pay: ₹1,750,000.00 - ₹2,000,000.00 per year Benefits: Paid time off Shift: Night shift Work Days: Monday to Friday Education: Bachelor's (Required) Experience: IT support: 4 years (Required) Language: English (Required) Location: Hyderabad District, Telangana (Required) Shift availability: Night Shift (Required) Work Location: In person

DESCRIPTION The HR Coordinator-India will provide assistance with general HR daily functions of the HR Talent & Culture including recruiting, initial screenings of staff, payroll processing, support for employee benefits, and leave, file maintenance, HR request audit support, as well as enforcing company policies and practices. REPORTS TO Director of HR Talent & Culture RESPONSIBILITIES & ACCOUNTABILITIES Assists with recruitment screenings, coordination of interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings. Assist with new hire onboarding processes including but not limited to, new hire orientation and training coordination, and other HR onboarding related task as needed. Assist with routine tasks required to administer and execute human resource programs for the India office, including but not limited to compensation, benefits, and leaves. ​Document and maintain HR policy and employee guidelines for the India office in alignment with the US offices where applicable. Assist with India office employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. Maintenance of HR company records and personnel files. May attend and participate in employee disciplinary meetings, terminations, and investigations as needed. Assist with payroll processing, generating and pulling various reports, oversight of maintaining personnel audit logs for the department for the India office. ​Maintain up to date and accurate procedures to ensure legal compliance with local employment regulations. ​Assist with supply ordering and office emergency aid inventory as needed. Provide front desk reception admin as needed (and during audits), including answering company lines, greeting visitors, and assigning badges and ensuring that each visitor signs in upon arrival and out upon departure. May assist with intake and distribution of mail and courier shipments. Performs other departmental activities as needed upon request. EDUCATION & EXPERIENCE 3-5 years of HR experience (within a CRO, health care, research or science environment would be helpful), or a combination of experience and educational background. HR certifications preferred. Proficient in Microsoft Word, Excel, and PowerPoint. Proficient in payroll processing Knowledge of employment-related laws and regulations. Ability to act with integrity, professionalism, and confidentiality. Able to work with multiple competing tasks. Excellent written and oral communication skills. Strong interpersonal skills. Strong organizational skills and attention to detail Can-do attitude Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Cell phone reimbursement Paid time off Schedule: Monday to Friday Night shift US shift Application Question(s): Please note this is not a remote position. Are you able to commit to working onsite? Experience: Human resources: 3 years (Required) Payroll: 1 year (Required) Clinical research: 1 year (Preferred) Location: Hyderabad, Telangana (Required)