Clinical Support Representative

JD CSR- (Electrophysiology/Cath Lab)

(Clinical & Technical Assistance and Training)

Location: Bangalore

Overview:

Provide expert clinical and technical support during electrophysiology (EP) procedures by assisting physicians and lab staff in the effective use of mapping systems and catheter technologies. Deliver high-level product education, case support, and in-service training within an assigned region to support business objectives.

Key Responsibilities:

• Deliver technical and clinical support during live EP procedures.
• Educate medical staff on product use and procedural best practices through hands-on training and in-services.
• Collaborate with sales and clinical teams to identify opportunities and support account growth.
• Plan and manage daily case coverage and scheduling to maximize support efficiency.
• Maintain ongoing communication with local and cross-functional teams.
• Build strong relationships with physicians, nurses, technicians, and hospital administrators.
• Stay up to date on product knowledge, clinical guidelines, and troubleshooting protocols.
• Support new team members through mentoring when required.
• Complete administrative tasks including documentation, compliance, and expense reporting.
• Ensure compliance with all health, safety, regulatory, and organizational policies.

Required Qualifications:

• Bachelors degree or equivalent professional experience.
• Minimum 2 years of clinical or technical experience in a hospital or patient care environment.
• Valid drivers license and ability to travel up to 40%, including overnight and short-notice travel.
• Strong knowledge of cardiac electrophysiology, ablation, and imaging technologies.
• Comfortable in surgical/lab settings and capable of wearing protective gear (e.g., lead aprons).
• Able to lift up to 60 lbs and work variable hours as needed.

Preferred Qualifications:

• Experience in EP/Cath lab or cardiovascular medical device industry.
• Relevant certification (e.g., CEPS, RCES, RCIS) is a plus.
• Strong problem-solving and critical-thinking skills under pressure.
• Self-driven, adaptable, and team oriented.
• Proficient in Microsoft Office and able to interpret clinical/technical data effectively.

Other Requirements:

• Willingness to travel and relocate as needed.
• English language proficiency (written and spoken).
• Flexible with working hours and capable of providing emergency support when required.