Deputy Medical Superintendent Narayana Health (NH)

5.0 - 7.0 years

5 - 7 Lacs

Delhi, India

On-site

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We are looking for a compassionate and dynamic candidate to join our mission of delivering high-quality, affordable healthcare services to the broader population in India. Position: DMS (Medical Administration) Qualification: MHA/MBA + MBBS/BDS Experience: 5+ years in the Hospital Industry Job Responsibilities Overall Hospital Operations & Patient Satisfaction Fulfill the Vision, Mission, and Objectives of the hospital to ensure complete customer satisfaction. Take all necessary steps to fulfill the objectives of the organization. Study patient response analysis (IPD) and evaluate scope for service improvement. Assist the MD/MS in conducting regular ward rounds of patient management areas to ensure quality Patient Care, Housekeeping standards, Dietary Services quality, and other administrative & operational aspects. Respond and take prompt actions to customer complaints for speedy and satisfactory resolutions. Answer all queries of hospital clientele in the absence of the Medical Superintendent/DMS Medical Superintendent. Administrative & Operational Support Assist the HOD with all administrative/operational jobs related to patient care, NABH standards, teaching, training, and hospital promotion. Patient Care Quality & Standards Achieve complete customer satisfaction by providing total quality management . Ensure that NABH Standards for quality, environmental, and occupational safety management for patient care are followed in letter and spirit. Human Resources Development (HRD) Support On behalf of the HOD, plan and prepare prescribed duty rosters for all categories of clinical staff and submit them for the HOD's signature. Medical Administration Assist the Quality Manager in getting the hospital accredited with the Accreditation Council . Ensure the hospital website is updated periodically with new information related to facilities and services in association with the online Marketing cell. Take regular rounds of the hospital to ensure qualitative services of requisite standards . Ensure the safety of patients, staff, land, building, equipment, and materials . Undertake any other job for the improvement of hospital personnel. Quality Assurance Assist in educating and training hospital personnel to incorporate and implement NABH Standards. Assist/support in the responsibility of processing NABH accreditation . Review, update, monitor & audit NABH standards and take corrective and preventive actions as and when required. Ensure and supervise that quality systems are being implemented . Departmental Reporting & Coordination The following Departments/employees will report to you: Discharge Summary Patient Care Coordinators RMOs MRD IPD Carry out regular rounds of Discharge Summary calls and coordinate between billing, dispatch & discharge summary. Become the first responder to all problems faced by patients on the ground floor. Ensure preparation of Discharge Summaries in time by monitoring the work of Computer Operators and in consultation with consultants and RMOs. Check, correct, and sign routine documents related to patient care which are mandatory for billing, TPA, recovery, and NABH. Billing Check the charge folio of admitted patients. Address all queries from panel and cash patients related to their eligibility for credit facility or adjustment of bill amount concerning discounts/non-payment of the full amount. Liaise with panel company RMOs, SMOs, and MOs in settling all bills & their queries. Other Responsibilities Train staff and impart team spirit and leadership qualities. Make constant efforts for ensuring Continuous Quality Improvement (CQI) as an integral part of quality assurance. Undertake any other task as assigned by the management and ensure its successful completion. Ensure the proper vigilance of incoming patients, attendants, and other personnel . Ensure proper resources are available for smooth workflow. Behavioral/Leadership Competencies Autonomy : Ability to work with minimal supervision. Teamwork : Ability to work in a group across the hospital and as a member of a team. Professional Knowledge : Comprehensive knowledge of work with particular reference to maintaining patient confidentiality and adhering to by-laws, rules & regulations of the medical organization. Communication : Good communication skills, both oral and written (Hindi & English). Technical Skills : Sound computer skills, including knowledge of MS Word & Excel

Posted 1 week ago

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