6.0 - 10.0 years

0 Lacs

maharashtra

On-site

This position requires you to be proactive and detail-oriented to ensure workplace services are delivered to an agreed consistent standard. Your primary responsibility will be overseeing the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance with SOPs and SLAs. You will work towards creating Customer Delight by aligning all service delivery efforts with the goal of maintaining high levels of service provision. Engagement with other service partners is crucial to deliver consistency in service to Occupants and Guests. You will play a key role in transforming the Workplace Team to meet future requirements. Your commitment to delivering the best level of service every time through an obsessive level of attention to detail is essential. Proactive checks and reviews are necessary to ensure that the workspace is refreshed and clean for Occupants. In terms of client and stakeholder management, you must comply with all client contract requirements and exceed Key Performance Indicators to deliver exceptional service reflected by client feedback. You will also be responsible for operations management, ensuring that maintenance services are delivered within budgets and contractual commitments. Your role will involve various tasks such as developing service level agreements, conducting competitive tendering exercises, and assessing subcontractor performance. You should possess excellent verbal and written communication skills, adaptability in a fast-paced environment, strong analytical skills, and a minimum of 6 to 8 years of experience in facility management or hospitality industry. Critical competencies for success include client focus, program management, organizational skills, problem-solving, and strategic thinking. Other personal characteristics such as being detail-focused, proactive, self-motivated, honest, and open to new ideas are also important for this role. If you are looking for a challenging role that offers opportunities for growth and development in the facility management industry, this position might be the perfect fit for you. Apply today to be part of a dynamic team that values customer service excellence and innovation.,

Posted 4 days ago

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