Team Lead & CRM BENECT TECHNOLOGIES PVT LTD

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Team Lead and Customer Relationship Manager (CRM) at MiBestie in Bangalore, you will play a vital role in supervising and mentoring a team of personal assistants to ensure optimal performance and service delivery. Your responsibilities will include assigning tasks based on skill sets and client requirements, monitoring team performance using KPIs, providing feedback, and encouraging professional development. Additionally, you will be responsible for resolving internal team conflicts and client-related escalations, organizing training sessions to enhance skills and service quality. In the realm of Customer Relationship Management (CRM), you will be tasked with building and maintaining strong relationships with clients to ensure satisfaction and loyalty. Acting as the main point of contact between clients and personal assistants, you will coordinate services seamlessly, gather client feedback for service improvements, promote additional services for upselling, and ensure client retention through exceptional service delivery. Maintaining detailed records of client interactions and preparing reports for management will also be part of your duties. Operational excellence is key in this role, where you will ensure adherence to company policies and procedures, drive initiatives to improve team productivity and client satisfaction, and monitor operational workflows to identify and resolve bottlenecks. To excel in this position, you should hold a Bachelor's degree in Business Administration, Customer Service, or a related field, with a minimum of 3 years of experience in team management and CRM, preferably in personal assistance or service-based industries. Strong leadership skills, excellent communication abilities in English, and knowledge of regional languages such as Kannada and Tamil are desired. Proficiency in CRM software, MS Office Suite, and task management tools, coupled with problem-solving and client-oriented approach, will be advantageous. MiBestie offers competitive salary packages, opportunities for professional growth, incentives for high team performance, and work-life balance with flexible working options. If you are ready to lead a dynamic team and redefine personal assistance services, this role is for you! This is a full-time, permanent position with a day shift schedule. Performance and yearly bonuses are part of the benefits package. Applicants are required to have their personal laptop, be comfortable traveling to the office in Banashankari, and have proficiency in Kannada, English, and Hindi. The application deadline is 18/01/2025, and the expected start date is 01/11/2025. For further inquiries or to apply, please speak with the employer at +91 9019708400.,

Posted 3 days ago

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