3 Clienteling Jobs

Job Title: Assistant Store Manager Location: Kalaghoda, Mumbai Industry: Luxury Apparel Multi-Designer Store Reports to: Store Manager / Business Head Role Overview: The Assistant Store Manager will support the Store Manager in driving sales, ensuring superior customer service, managing store operations, and leading the team to uphold the luxury retail experience. This role requires a deep appreciation for Indian luxury fashion, strong leadership skills, and the ability to deliver an exceptional client experience while meeting business objectives. Key Responsibilities: Sales & Business Development Assist in achieving monthly and annual sales targets. Identify client needs and curate personalized shopping experiences. Build and maintain strong relationships with HNIs, influencers, and loyal clientele. Support in planning and executing in-store events, previews, and trunk shows to drive footfall and sales. Customer Experience Ensure every customer receives a luxury, consultative, and personalized shopping journey. Handle client escalations with tact and professionalism. Train staff on Clienteling, upselling, and cross-selling techniques. Monitor and maintain high standards of service in line with the brands ethos. Store Operations Supervise daily store operations opening/closing, stock management, cash handling, and visual merchandising. Ensure adherence to SOPs, inventory control, and shrinkage management. Coordinate with designers and vendors for product replenishment, alterations, and special requests. Maintain store ambiance, cleanliness, and brand presentation to luxury standards. Team Leadership & Training Assist Store Manager in supervising and motivating the sales team. Conduct regular training sessions on product knowledge, styling, and customer service. Mentor staff to achieve individual KPIs and ensure high morale. Manage scheduling, attendance, and performance feedback. Qualifications & Skills: Graduate/Postgraduate in Fashion, Retail, or Business Management preferred. 46 years of experience in luxury fashion retail, with at least 2 years in a supervisory role. Strong knowledge of Indian designer apparel and luxury retail trends. Excellent communication, Clienteling, and relationship-building skills. Ability to lead and inspire a team in a high-pressure luxury environment. Proficiency in POS systems, MS Office, and retail CRM software. Key Competencies: Strong sense of style and appreciation for luxury fashion. Customer-first mindset with high emotional intelligence. Sales-driven with an entrepreneurial approach. Detail-oriented with organizational and problem-solving skills. Professional grooming and confident presence to represent the brand. ABOUT ENSEMBLE Ensemble encapsulates precisely what it meansa collection of beautiful garments brought together. Ensemble has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India&aposs rich heritage of incredible workmanship with an elegant contemporary aesthetic. LINKS: https://www.facebook.com/EnsembleIndia1987/ https://www.instagram.com/ensembleindia/ Show more Show less

Job Title: Sales Associate Retail Jewellery Store Location: T2 Airport, Mumbai Experience Required: Minimum 3 years (Diamond Jewellery Sales preferred) About Us We are a modern fine jewellery brand specializing in lab-grown diamond studded jewellery. Witha focus on sustainable luxury and contemporary design, we are looking for dynamic sales professionals to represent our brand at Mumbai International Airport (T2). Key Responsibilities Welcome and assist customers, delivering a premium and personalized shopping experience. Understand customer preferences and recommend suitable diamond jewellery pieces. Achieve individual and store sales targets while ensuring service excellence. Maintain in-depth knowledge of lab-grown diamonds, jewellery craftsmanship, and collections. Handle billing, invoicing, and ensure smooth transaction processes. Manage store displays, stock arrangement, and visual merchandising in line with brand standards. Build and maintain long-term customer relationships through clienteling and after-sales service. Follow airport retail protocols, security checks, and operational guidelines. Requirements Minimum 3 years of experience in diamond jewellery retail sales (lab-grown or natural diamonds). Strong communication and interpersonal skills. Fluent in English and Hindi (knowledge of additional languages is a plus). Presentable, confident, and customer-focused. Ability to work in rotational shifts (24x7 airport operations). Proven track record of meeting and exceeding sales targets. Skills: diamonds,sales,retail,clienteling,customer service,store sales,jewellery knowledge,transaction processing,stock arrangement,visual merchandising,customer relationship management (crm),after sales,operations,customer Show more Show less

At APAS Home, you will have the opportunity to work with discerning clients who appreciate exceptional craftsmanship, bespoke experiences, and unparalleled service. As our presence grows and we aim to enhance the luxury experience, we are in search of a seasoned professional to take charge of our client engagement and sales initiatives. As a Senior Luxury Sales Executive, you should have a proven track record in premium or ultra-luxury brands. Your role will involve understanding the luxury client mindset, excelling at high-touch sales, and fostering strong industry relationships. Beyond sales, this position emphasizes building enduring client relationships, comprehending their lifestyle requirements, and providing a personalized, consultative approach. Your responsibilities will include managing client relationships by delivering a world-class, personalized experience to high-net-worth individuals, exceeding sales targets through consultative selling, representing the brand at various touchpoints, maintaining in-depth product knowledge, developing new business opportunities, staying updated on luxury trends, and utilizing CRM tools for clienteling. To be successful in this role, you should possess a minimum of 8 years of experience in luxury sales, particularly within home dcor, high-end interiors, luxury fashion, or related lifestyle sectors. Experience with globally recognized luxury brands is highly preferred, along with a strong network among UHNWIs and design professionals. Excellent communication, negotiation, interpersonal skills, independence, entrepreneurial spirit, and alignment with APAS Home's design ethos are essential. Preferred attributes include multilingual skills, experience in luxury real estate, hospitality, or interior design, and comfort with high-level events, client presentations, and potential international travel. The compensation package includes a competitive base salary with uncapped commission, opportunities for professional development, exclusive design and lifestyle event invitations, and performance-based incentives. This is a full-time position with benefits such as paid sick time. If you are interested, please provide your current CTC (In LPA), expected CTC (In LPA), and notice period in days. The work location is in person.,