0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Solution Analyst, your primary responsibility will be to conduct investigations on front-end applications. This will involve tasks such as capturing information, utilizing fix tools, shadowing end users, and testing workflows both internally and externally. You will also employ backend techniques such as gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators will be crucial. Additionally, you will be responsible for documenting notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. Prioritizing work based on severity will be key, as you strike a balance between client and business needs. Collaboration among and across teams is essential to ensure that issues are addressed by the appropriate individuals. We welcome candidates from diverse backgrounds to apply. **Responsibilities:** **Basic Qualifications:** - A minimum of four years of related work experience and a bachelor's degree in computer engineering, computer science, information systems, software engineering, or a related field. **Preferred Qualifications:** - 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. - Knowledge of SQL. - Ability and readiness to work during the shift from 5:30 PM to 2:30 AM IST. - Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees should be prepared to work different shifts and provide on-call support. We encourage candidates from all backgrounds to apply. Proficiency in SQL is a must. **About Us:** As a global leader in cloud solutions, Oracle leverages cutting-edge technology to address current challenges. With partnerships across various industries, Oracle continues to adapt and succeed after over 40 years of evolution by upholding integrity. At Oracle, we believe that true innovation thrives when everyone has the opportunity to contribute. We are dedicated to fostering an inclusive workforce that creates opportunities for all. Oracle careers offer access to international opportunities where work-life balance is prioritized. We provide competitive benefits that are fair and consistent, along with flexible medical, life insurance, and retirement options. Our employees are encouraged to engage with their communities through volunteer programs. We are committed to including individuals with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodation for a disability, please reach out to us by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.,

Posted 1 month ago

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Client Support Executive Carlton edu

1.0 - 5.0 years

0 Lacs

kochi, kerala

On-site

As a Client Support Executive, your primary responsibility will be to provide efficient and professional support to clients through online channels such as chat, email, and phone calls. You will be the first point of contact for clients seeking assistance and your role will involve handling client queries, providing clear and polite responses in fluent English, maintaining detailed records of client communications, and coordinating internally to ensure timely resolution of client issues. It is important to note that this role does not involve any face-to-face interaction with clients. To excel in this role, you must be a female candidate who is fluent in English, both verbally and in written communication. You should be comfortable working with chat, email, and phone support, possess a good typing speed and email etiquette, and have basic knowledge of computer and internet usage. A calm and professional communication style, along with prior experience in client/customer support, will be advantageous. Preferred skills for this role include familiarity with CRM tools or ticketing systems, good listening skills with attention to detail, the ability to handle multiple queries simultaneously, and a positive, client-focused attitude. This is a full-time, permanent position with benefits such as cell phone reimbursement, paid sick time, and a performance bonus. The work schedule is during the day shift, and the work location is online, with no in-person interactions required.,

Posted 2 months ago

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