2 Client Validation Jobs

Role Overview: At PwC, as a member of the managed services team, you will focus on providing outsourced solutions and supporting clients across various functions. Your role involves helping organizations streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Utilizing your skills in project management, technology, and process optimization, you will deliver high-quality services to clients. Specifically, in managed service management and strategy, your responsibilities will include transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your work will revolve around continuous improvement and optimizing managed services processes, tools, and services. Key Responsibilities: - Craft and convey clear, impactful, and engaging messages to effectively communicate with stakeholders. - Apply systems thinking to identify underlying problems and opportunities for improvement. - Validate outcomes with clients, share alternative perspectives, and act on client feedback to drive continuous improvement. - Direct the team through complexity, demonstrating composure in ambiguous, challenging, and uncertain situations. - Deepen and evolve expertise to stay relevant in the industry. - Initiate open and honest coaching conversations at all levels to enhance team performance. - Make difficult decisions and take necessary actions to resolve issues hindering team effectiveness. - Model and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements. Qualifications Required: - Previous experience in a similar role - Strong skills in project management, technology, and process optimization - Ability to communicate effectively and work collaboratively within a team - Demonstrated expertise in managing delivery teams and programmes - Proficiency in systems thinking and problem-solving Please note that the "Minimum Years Experience Required" and "Additional Application Instructions" sections were not applicable in the provided job description.,

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimizing the managed services process, tools, and services. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: - Craft and convey clear, impactful, and engaging messages that tell a holistic story. - Apply systems thinking to identify underlying problems and/or opportunities. - Validate outcomes with clients, share alternative perspectives, and act on client feedback. - Direct the team through complexity, demonstrating composure through ambiguous, challenging, and uncertain situations. - Deepen and evolve your expertise with a focus on staying relevant. - Initiate open and honest coaching conversations at all levels. - Make difficult decisions and take action to resolve issues hindering team effectiveness. - Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. **Service Delivery and Quality Manager** **Job Title:** Service Delivery and Quality Manager **Line of Service:** Managed Services **Location:** [Insert Location] **Experience:** 7-12 years **Employment Type:** Full-time **Job Summary:** PwC's Managed Services division is seeking a performance-driven Service Delivery and Quality Manager to oversee operations and ensure service excellence across complex client engagements. **Key Responsibilities** **Service Delivery Management:** - Lead daily operations and meet SLAs/KPIs. - Coordinate delivery across multiple towers. - Handle escalations and ensure incident resolution. **Quality Governance & Compliance** - Implement QA frameworks and conduct audits. - Maintain process adherence and regulatory compliance. - Develop SOPs and checklists for standardization. **Performance Monitoring & Reporting** - Track metrics and generate dashboards. - Report deviations and drive improvements. - Lead root cause analysis and preventive actions. **Continuous Improvement & Transformation** - Drive Lean, Six Sigma, and automation initiatives. - Promote proactive quality enhancements. **Stakeholder Engagement** - Liaise with delivery, risk, and client quality teams. - Support transitions and scope expansions. **Preferred Qualifications** - **Education:** Bachelors/Masters in Engineering, CS, or Business. - **Certifications:** ITIL, Six Sigma, PMP, ISO, CMMI preferred. **Experience Requirements** - 7-12 years in service delivery or quality management. - Experience in managed services and multi-tower environments. - Familiarity with tools like ServiceNow, Jira, BMC. **Key Competencies** - Analytical mindset and problem-solving skills. - Communication and leadership abilities. - Detail orientation and quality-first approach. **What PwC Offers** - Role in delivering high-impact managed services. - Access to global frameworks and innovation assets. - Inclusive environment with structured career paths.,