537 Client Support Jobs - Page 9

Job Title: Client Relationship Executive | Full-time Location: Mumbai (Hybrid- Remote + Office when needed) Salary: As per market standard Industry : B2B SaaS Experience : Fresher Company Name- Pretture ( www.pretture.com) About Pretture- Pretture is a leading SaaS ERP Product by KAVworks Technologies Pvt Ltd that works for the luxury Fashion Designer industry. It helps fashion designer brands manage their end to end business, be it Purchase, Production, Sales or Distribution. Over these years, Pretture calls some of the amazing 150+ Indian brands and companies as its clients like House of Masaba, Gaurav Gupta, Rahul Mishra, Raw Mango, Summer House, Dohr, Azga, Outhouse and many more. Founded by Mr. Krishna Tiwari from IIT Bombay, Pretture has been ranked among the top Indian 50 Tech Startups of the country by Yourstory. Job Overview: We are looking for a proactive and well-spoken Client Relationship Executive to join our growing team. This role is ideal for a fresher who has strong communication skills (both written and verbal), is organized, and thrives in a client-facing support environment. Youll play a vital role in guiding new clients from enquiry to successful onboarding and handover. Key Responsibilities: Client Communication & Demo Coordination Respond promptly to client enquiries via email, phone, or chat Share pre-recorded demo videos with prospective clients Schedule live demo sessions when requested Follow up with clients before scheduled demos to confirm attendance Coordinate technical sessions with the tech team if deeper support is needed Sales Coordination & Onboarding Send commercial proposals and clearly explain offerings and pricing Follow up regularly for decision-making and onboarding confirmation Share onboarding links and guidance documents Ensure account creation post-payment confirmation Communicate next steps to both client and internal support team upon onboarding Post-Onboarding Communication Monitor support groups for ongoing client concerns and bridge gaps with the support team Schedule additional sessions for issue resolution or escalations Assist with occasional administrative tasks if needed Required Qualifications & Experience: Education: Graduate (Management preferred) Experience: Fresher Location : Based in Mumbai Knowledge & Skills: Excellent written and verbal communication in English Good coordination and follow-up skills Ability to handle multiple tasks and maintain timelines Professional, confident and client-friendly attitude Tech-savvy Work Mode: Work from office during training period, in Navi Mumbai, Dombivali Palava. Post successful completion of the training, the work mode can be decided as remote or hybrid. In order to contact us, kindly drop your details at info@pretture.com Regards Team Pretture

Associate Support Consultant Join us in delivering exceptional client support and driving impactful healthcare solutions. What Youll Do As an Associate Support Consultant , you’ll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: Resolving client issues related to product functionality and system setup Logging, tracking, and documenting support cases Collaborating with product teams to escalate bugs or feedback Reproducing client issues and assisting in root cause identification Learning continuously through mentorship and knowledge base use Who You Are Bachelors degree in any stream – Technical/Science/Humanities Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and eager to learn troubleshooting basics Comfortable working in a hybrid or remote support environment Bonus If You Have 2–3 years of experience in a customer or product support role Basic familiarity with cloud, app support, or healthcare software Working Style Standard weekday hours, which would include s tandard US working hours & night shifts when required . With occasional after-hours or holiday support when needed Work setup — Work from office in a professional office space setup. We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Ready to support world-class products and build your career in tech support?

Client Service Associate JD Role Summary: The Client Service Associate will act as the primary point of contact between warehouse operations and key clients. The role involves handling service requests, tracking shipments/inventory, addressing issues, and ensuring that service level agreements (SLAs) and turnaround times (TATs) are consistently met. Key Responsibilities: Client Coordination & Relationship Management Serve as the day-to-day contact for clients related to inventory, dispatches, delays, or special requests. Handle client escalations promptly and coordinate internally to resolve issues. Provide regular updates on order status, dispatch schedules, and service performance. Warehouse Operations Interface Work closely with warehouse supervisors to ensure client requirements are understood and executed. Align order processing, dispatch priorities, and special handling instructions with the floor team. Ensure timely GRN (goods receipt note) and POD (proof of delivery) updates to clients. Service Monitoring & Reporting Track service metrics such as TAT, fill rate, damage/loss reports, and inventory accuracy. Share daily/weekly MIS with clients and internal stakeholders. Assist in preparing monthly SLA performance reviews and client dashboards. Issue Resolution Proactively address shipment delays, inventory mismatch, damages, or system issues. Liaise with transport, billing, and inventory teams for end-to-end closure of service tickets. Document and escalate recurring issues or SLA breaches for corrective actions. System Updates & Documentation Update WMS (Warehouse Management System) or ERP with client-specific instructions or changes. Maintain accurate service logs, communication records, and escalation reports. Qualifications: Bachelors Degree in any field (preferably in logistics, supply chain, or business administration) 14 years of experience in a logistics/warehouse/customer service environment Proficiency in MS Excel, Google Sheets, and WMS/ERP platforms Good spoken and written communication in English and local language Key Skills: Customer handling and coordination Strong attention to detail and service mindset Basic understanding of warehouse operations Time management and multitasking under pressure Analytical and reporting capability

•4 to 5 years of experience in customer support, •Strong understanding of IT products, SaaS platforms, or enterprise software •Experience with CRM support tools. •Ability to handle high-pressure situations with a calm and customer-focused attitude

Odoo Functional Consultant - Ahmdabad (On Site) Rajkot , India An Odoo Functional Consultant analyzes business requirements, implements Odoo ERP solutions, and provides ongoing client support. This role involves configuring modules, training users, and ensuring seamless business process integration to enhance efficiency and productivity. Responsibilities Analyze business processes and provide ERP functional consulting. Configure ERP systems, customize workflows, and integrate with other applications. Conduct gap analysis and recommend optimized solutions. Develop process documentation and training materials. Provide end-user support, troubleshoot issues, and conduct training. Assist in project planning, tracking, and risk management. Work closely with clients to enhance ERP functionality and efficiency. Stay updated with industry trends and best practices. Travel for on-site client support as needed. Education Bachelor s or Master s in Business, Finance, IT, or a related field. Experience 2+ Year Must Have Strong analytical and problem-solving abilities. Quick learner with effective communication skills. Basic project management and multitasking capabilities. Knowledge of key business domains: E-Commerce, Manufacturing, HR, CRM, Sales, Purchase, Warehouse, Accounting.

Job_Description":" Job Role: The Support dispatcher is the key role in the organization to triage and coordinate between, internal and intra teams along with client. Support dispatcher is responsible for the day-to-day operation and will work in close collaboration with system engineers, front-end developers, UX designers, business analysts, and software developers to implement solutions that align and extend shared platforms and solutions with long-term business implications. Responsible for dispatching the tickets to appropriate resources and ensure 24/7 operation of systems and when problems arise, effecting quick and permanent solutions. The Ticket dispatched will be required to ensure SLAare being adhered for client facing tickets along with meeting the deliverables. Primary Responsibilities: Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education Ensure tickets are getting dispatched and addressed within SLA Set-up, manage and coordinate client calls for the team Ensure coordinating with inter, intra teams and clients to setup activities and calls as required Share required data for management reporting with defined frequency; daily, weekly and monthly Assign problems/tasks to tech support specialists Regularly review and analyze the service boards and follow-up with inter team and client Analyze situations and determine resources needed to solve them Make decisions quickly, often with limited information Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions Ensure ongoing training for tech support staff; \\; maintain and analyze training records Review daily priorities and take appropriate action to ensure results are achieved Availability for support in Non-Business Hours as and when needed Liaison with the internal functions including Customer Success, product management, product engineering and other service functions Work on preparing monthly roster, on call roster Work on collating the data required for on call reports Required Skills Experience: Overall 0 - 2 years of relevant experience. Knowledge and experience in MIS reporting, MS Office, CW Tool. Self-starter, driven, productive and works well under pressure. Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.

Hold product demonstrations for customers and partners Follow the support process from on-boarding to training. Schedule and follow-up for client demo's for training Manage all reseller/distributors on-boarding , training and support. On-boarding new customers Mediate between clients and the organization. Handle and resolve customer requests and complaints. Aid in product design and product development. Preffered Language Hindi and Malayalam

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with IMT product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Can consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution effo rts . Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Schedule Schedules will vary based on the rotation of coverage. Sunday through Saturday 5-day, 9-hour rotation will apply. Weekend work from home is permitted with some limitations.

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. Documenting and analyzing the required information and data to determine potential solutions from a technical and business perspective Assist with triaging client reported issues when required Work with the QA department testing projects as required including documentation of Test Strategies, Test Cases and Test Results Work with the various teams (Development, QA, Client Support and Client Services) to ensure delivery to the required specifications as it relates to a specific project Provide support to the Development team when required to ensure project requirements are clear and development quality is increased Manage the requirements walk-through with Development prior to commencement of coding Manage the requirements walk-through with QA prior to commencement of testing Participate in System Requirements Document (SRD) document walkthroughs with clients Perform regular checks for industry changes that may impact the Broadridge RPMs product offering and/or Broadridge RPMs clients Participate in on-site client project meetings, as required Respond to comments from clients, as well as, updating System Requirement Documents (SRD) based on comments, where applicable Participate in the sales process as required, including, but not limited to, responding to RFIs Provide on-call coverage to support clients Understanding technical designs and business specifications Maintain knowledge of, and changes in, the financial industry regulatory environment Issue Regulatory Alerts and Bulletins as required Identify potential risks to project deliverables and suggest and manage risk mitigation strategy We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone s unique perspective.

Roles and Responsibilities : Manage incoming queries from clients through various channels (email, phone, chat) in a timely and efficient manner. Resolve client issues by providing accurate information, troubleshooting problems, and escalating complex cases when necessary. Maintain accurate records of all interactions with clients using CRM software to ensure seamless communication. Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction. Undergo training and gain technical skills for the tools / applications used. Work LIVE jobs post training and meet operator benchmarks which will enable them to understand technical issue and communicate with Customer Service effectively. Monitor incoming work using JMS Expeditor board. Build and maintain a strong relationship with the Customer Service Teams, effectively being the face of Composition to the Customer Service teams and to our clients. Good analytical and problem-solving skills should be able to articulate and coordinate with Team / Customer Service as necessary. Contact Customer Service when copy clarification is needed. Communicating ETAs to Customer Service and monitoring to ensure timely delivery. Managing jobs through the process versus handing the jobs off Associate Service Delivery Coordinator retains accountability for successful completion of jobs. Job Requirements : 3-8 years of experience in client servicing or similar role in the financial services industry. Strong understanding of inbound process flowcharting principles for effective query resolution. Excellent escalation management skills to handle high-pressure situations professionally.

Title : NMRP Support Executive Experience : 2+ years in Customer Support, preferably Key Responsibilities: Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion. Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards. Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers. Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution. Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement. Qualifications: Mandatory Strong written and verbal communication skills Customer-focused mindset Preferred Intermediate MS Excel proficiency Basic content writing ability Detail-oriented and organized Basic understanding of branding and marketing communication Comfort with cross-functional collaboration Familiarity with social media platforms handling Qualifications Intermediate Excel proficiency (Pivot Tables, VLOOKUP/XLOOKUP, basic dashboards). Strong written and verbal communication skills. Basic understanding of content writing best practices . Organized , responsive , and customer-focused mindset . Familiarity with social media platforms and community engagement (not mandatory)

Responsibilities: * Build strong client relationships through regular communication & engagement * Manage client accounts with focus on success & satisfaction * Friendly personality, polite and confident speaker * Experience in sales or front is + Sales incentives Performance bonus Referral bonus

Key Responsibilities: Building and Maintaining Client Relationships Acting as the Primary Point of Contact Coordinating Internal Teams for Seamless Execution Managing Project Timelines and Deliverables Upselling and Cross-Selling Solutions

To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation To coordinate with internal departments / teams to resolve the customer requirement To work on the online systems and applications as per the defined guidelines To manage and resolve escalations as per TAT and other defined matrices Required Skills : Excellent verbal and written communication skills. Good client interaction skills Desired Skills: Exposure in MS Office and the Internet would be given preference. Prior experience in making outbound calls/ client servicing

Role & responsibilities A key value for this role would be problem solving outlook and detail oriented. This role would be requiredto coordinate with internal teams like Operations and Engineering from time to time to solve product andApp related queries. This role is dynamic in nature so the candidate should have a bias for userexperience on App and hence understand the domino effect of the issues. One key expectation from theperson who will handle this responsibility is grievance handling mechanism. Candidate should be able totake ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs and process guidelines to solve queries. Address emerging issues and identify patterns. Ability to draft and inform stakeholders effectively. Good communication skills. Create/Enhance SOPs, Reports. Work on unstructured projects and improve them. Establish and streamline operational processes. Continuously evaluate existing tools and processes and propose solutions for efficiency gains and high-quality throughput. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Ideal Candidate should have following: You should be customer-focused/centric Problem-solving skills Detail oriented Address issues highlighted in multiple channels (should be able to multitask) Good analytical and logical reasoning abilities Flexible to work in a dynamic team environment with changing priorities and deadlines Reporting & documentation experience Knowledge of Excel/Google sheets Experience in any ticketing tool Knowledge of SQL is a plus Location : Vadodara, Indore. Bhopal , Gwalior, Jabalpur, Bilaspur, Raipur, Rewa Interested candidates kindly share your CV @ jennifer.ar@cielhr.com Number: 8240645865

Customer Support AssociateLocation Bangalore, Delhi Employment Type: Full-time Department: Sales Industry: HR Tech | AI based Talent Solution About Cognavi: Cognavi is an AI-powered platform that helps companies hire job-ready fresh graduates through structured campus engagement, assessments, and digital hiring solutions. Backed by Forum Engineering, Japan, and trusted by over 800+ universities and 100,000+ students, we are building the future of early-career recruitment. Role Overview: We are hiring a Customer Success Associate to support the seamless execution of fresher hiring drives across colleges. This role combines elements of coordination, communication, and delivery support with direct interaction with college TPOs, internal sales teams, and delivery operations. This is ideal for someone who is organized, responsive, and enjoys managing processes in a fast-paced environment. Key Responsibilities: Coordinate with college placement officers (TPOs) during campus hiring drives Share drive instructions, assessments, and student data with colleges Track submissions, participation, and feedback from TPOs and candidates Support internal sales and delivery teams during pre-sales and post-sales phases Manage scheduling, follow-ups, and basic reporting of drive activities Resolve or escalate operational issues related to drive execution Ensure smooth communication between internal teams and external stakeholders Maintain accurate records on Excel, Google Sheets, or internal tools Requirements: 0 to 3 years of experience in managing college placements Good communication, presentation skills. Comfortable engaging with colleges TPO's and candidates. Self-motivated with a growth mindset and strong business acumen. Technical Competency: CRM Tools Knowledge Customer Onboarding & Training Ticketing Systems Account Management & Renewals Handling Customer Feedback Reporting & Data Tracking Communication Tools (Google Meet, Zoom meeting) Behavioral Competency: Active Listening Problem-Solving Attitude Proactive Communication & Follow-up Preferred: 03 years of experience in coordination, operations, or campus recruitment support Exposure to college placement processes or student-facing roles is a bonus Good communication and follow-up skills Comfortable using Excel, Google Sheets, email, and WhatsApp professionally Highly organized with a process-first mindset Graduate from any stream structured training will be provided If the above job excites you please share your resume to shilpi.c@cognavi.com

We are seeking energetic and customer-focused Client Support Representatives to join our growing team. You will play a key role in supporting our trader community by providing timely assistance and ensuring excellent customer experience. Ahmedabad, Gujarat GJ, India 07/01/2025 12:16:09 Job Detail | Silent Infotech Client Support Representative (Customer Service) 0 3 Years (Freshers can also apply!) Job Description We are seeking energetic and customer-focused Client Support Representatives to join our growing team. You will play a key role in supporting our trader community by providing timely assistance and ensuring excellent customer experience. Responsibilities Handle client queries through calls, emails, and follow-ups. Provide prompt and effective solutions to customer concerns. Collaborate with internal teams to resolve technical or service-related issues. Maintain accurate records of client interactions and support activities. Assist in improving support processes for better customer satisfaction. Skills Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced environment. Positive attitude with a focus on problem-solving and empathy. Experience in customer service or client-facing roles is a plus. Qualifications MBA (Marketing) / BBA (Marketing) / Bachelor s degree in a relevant discipline.

Greetings From Probity Consultancy AR CALLER / Senior AR CALLER Chennai - Porur Two way cab provided * Handle AR calls, manage denials, and coordinate client relationships for optimal revenue cycle management. *if interested apply to this post* Office cab/shuttle Annual bonus Health insurance Provident fund

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processedStrict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Support creation procedure documents Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Bachelors degreeExperience in the US retirement industryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Good time management skillsAbility work independently3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions. Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processedStrict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Support creation procedure documents Qualification Any Graduation

About the Company: Ambak Fintech Pvt Ltd is a fast-growing financial services company specializing in Home Loans (HL) and Loan Against Property (LAP) . We are committed to delivering personalized financial solutions by building strong partnerships and trusted client relationships. *For Instant Reply share your resume on anusha.mishra@ambak.com or 9569988658* Role Overview: We are looking for a Key Account Manager who can drive business through effective client engagement and strong field presence. The ideal candidate should have experience in the home loan/LAP segment , with a deep understanding of channel partner relationships , client servicing , and sales operations . Key Responsibilities: Build and manage relationships with key clients, channel partners to drive business growth. Actively identify and develop new channel partners for consistent lead generation. Visit field locations regularly to build trust and understand ground realities. Maintain a strong sales pipeline by nurturing long-term business relationships. Act as the single point of contact for all client and partner-related queries. Ensure smooth coordination between clients, sales teams, and internal departments. Track account performance and implement strategies to meet monthly targets. Candidate Requirements: 15 years of experience in sales or account management, preferably in the HL or LAP domain. Proven experience in managing and scaling channel partner networks. Strong communication, interpersonal, and negotiation skills. Willingness to travel locally and work in a field-based, target-driven role. Ability to work independently and manage multiple stakeholders efficiently. Why Join Us? Be part of a growing company shaping the future of retail lending. Opportunity to work closely with industry professionals and senior leadership. Performance-based incentives and career growth opportunities. *For Instant Reply share your resume on anusha.mishra@ambak.com or 9569988658*

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

T itle : NMRP Support Executive Experience : 2+ years in Customer Support, preferably Key Responsibilities: Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion. Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards. Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers. Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution. Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement. Qualifications: Mandatory Strong written and verbal communication skills Customer-focused mindset Preferred Intermediate MS Excel proficiency Basic content writing ability Detail-oriented and organized Basic understanding of branding and marketing communication Comfort with cross-functional collaboration Familiarity with social media platforms handling

Our Client: Client operates in the healthtech or remote health monitoring industry. It specializes in providing contactless health monitoring solutions using AI-powered sensors to track vital signs like heart rate, respiration, and sleep patterns. Their technology is often used in hospitals and home care settings for continuous, real-time health monitoring and early detection of medical conditions. Job Title: Key Account Manager Education: Masters Degree in Marketing Business, or related field Experience: 5-7 yrs of account management or sales experience. Location: Kochi Reporting to: Head of Operations Role and Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Act as the main point of contact for key accounts, addressing any queries or concerns promptly and effectively. Revenue Generation and Account Development: Drive revenue growth within key accounts through effective sales strategies and initiatives, Identify opportunities to upsell or cross-sell products/services to existing clients. Conceptualize, Design and execute on-ground promotional activities, such as events, trade shows, and product demonstrations, to drive brand awareness and engagement. Negotiation and Contract Management: Manage contract negotiations, renewals and amendments, negotiating terms as necessary to maximize value for both parties, Ensure compliance with contractual obligations and service level agreements. Problem Resolution: Proactively identify and address any issues or concerns raised by key clients, working closely with relevant departments to find timely solutions. Stakeholder Management: Effectively identifying and engaging key stakeholders both External and Internal, Share insights and feedback from key clients to inform product/service enhancements and business strategies. Requirement: Master's degree in Marketing, Business, or a related field. 5-7 yrs of account management or sales experience. Experience in working with hospitals and healthcare preferred. Strong analytical and problem-solving skills. Exceptional communication and interpersonal skills. Willing to travel extensively.

What do we expect: We are seeking a dedicated, reliable, and proactive individual who thrives in a customer support environment and possesses excellent communication skills. You will play an essential role in managing user requests efficiently while providing timely responses through phone and email. We expect you to demonstrate accountability and be committed to meeting deadlines and service level agreements. This role requires the ability to work autonomously within defined processes and a willingness to learn about Commercial Real Estate. Flexibility with varied shifts covering GMT to PST working hours will be needed. Roles and Responsibilities: Field customer queries via phone and email, providing prompt and accurate responses. Follow a task-based workflow within established processes and procedures. Manage user requests effectively, ensuring customer satisfaction through timely resolutions. Consistently meet deadlines and service level agreements, showcasing reliability and accountability. Work with minimal supervision, handling escalations as necessary within internal teams. Develop deep expertise in customer support tasks and continuously improve job-related skills. Engage in a rotation program to cover varying shifts, ensuring customer support availability across GMT to PST working hours. Take initiative in learning about Commercial Real Estate to enhance your service and communication with customers. Education Preferred: A high school diploma or equivalent; a college degree is a plus. Prior work experience in customer support (3-7 years) is highly preferred. Experience or interest in the Commercial Real Estate sector is beneficial but not required.

Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring Analyze and support with insights to improve the process and internal operations and service levels Handling customer escalations-preparing RCA / CAPA and providing the solution Collaborate with internal stakeholders to maintain and increase performance of client accounts Designing SOP, mapping and freezing requirements, client NPS management and providing best solutionsto the business