536 Client Support Jobs - Page 4

Make outbound calls to new and existing leads to introduce our products (Electrical Control Panels, Fire Sense etc.) Follow up regularly with prospective clients, vendors, and channel partners Schedule meetings, demos, and site visits with clients

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

As Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team and will be learning very quickly. You will be trained in: Microsoft Products We will ensure you can master Word, Excel, PowerPoint, MS-Projects tools from Microsoft with a high level of confidence as is required in your role; Companys Tools You will receive training with Tools such as SysAid, Kimble, and Smartsheets so that you can execute your role effectively and efficiently; Companys Approaches You will learn how to support our clients and the services we offer and what your role in the process is; SAP, AWS Solutions You will understand the terminology, what it does, what challenges there are and how what we do fits into that; You will be working primarily from home and when required the companys office. Responsibilities : Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal employees and systems from creation, through assignment to closure. Perform diagnostics of tickets and their status by client and other criteria Assign tickets to support resources based on client, ticket type, ticket priority, assigned support resources. Provide customer-focused 1st line support as part of a team aiming to resolve issues at the first point of contact. Provide ticket analysis, reporting, and follow up based on Service Level Agreements (ticket response and resolution times). Preparing Client Service Reports in line with agreed formats; Collation of internal KPI metrics in line with agreed formats Support the Service Delivery Manager and/or PMO in the execution of his/her tasks; In general, you will support the project teams with ad hoc tasks that will enable a smooth support delivery Qualifications Prior Service Desk Experience You understand and have previously performed the basic Service Desk Administrative/Analyst tasks such as: Logging a ticket; ticket assignment; changing ticket status, priority, description; ticket reporting; ticket reporting; Command authority naturally You don t need borrowed power to enlist the help of others you just know how to do it you are optimistic and are viewed in a favorable light and are valued by the organizations you work for; Possess quick-shifting abilities, knowing what to note and what to ignore The latter is more important since there s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data; Set, observe, and re-evaluate priorities frequently You focus and prioritize by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input; Ask good questions and listen to stakeholders Great analysts/administrators don t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders; Do not use information as a weapon or a means of control You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they ll do with it. You understand that you will need to and are excited with the opportunity that you will need to learn so that you can tick the following boxes in the future (your development pat): Possess expertise in service desk management You will end up not just having generic service desk management skills; you will also have a deep familiarity with the multiple fields that the company operates in, the tools we operate, and the approaches we deploy that gives you a natural authority and solid strategic insight; Exercise independent and fair consensus-building skills when conflict arises But you embrace only as much conflict as is absolutely necessary, working solutions that will benefit the company as a whole; Cultivate and rely on extensive informal networks inside and outside to solve problems that arise You identify any critical issues that threaten client support and handle them resolutely (vs. ignoring them); Look forward to going to work You believe that client support is an exciting challenge that s critical to success: you view service desk support and management as a career and not a job, and you treat it like so by seeking additional training and education. Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

About the Role: Grade Level (for internal use): 07 The Team As our Client Support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. The Impact As a leading force in transaction reporting worldwide, Cappitech has been delivering regulatory technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global values of inclusivity, collaboration, and integrity. Whats in it for you: Global Nature of the Role Collaborate with diverse teams across multiple regions to resolve client queries, gaining global insights and understanding of derivative markets, regulations, and practices. Impactful Contribution Play a key role in providing excellent customer experience that directly influence business outcomes and shape the future direction of the product. Exposure to Industry Experts Work closely with industry experts, decision-makers, and thought leaders, offering a unique opportunity to build valuable product. Roles and Responsibilities: Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines. Assisting clients in comprehending the functionality of the solution and resolving reporting challenges. Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes. Timely escalation of issues and ensuring proper follow-up until resolution. Supporting validation or User Acceptance Testing (UAT) for issue resolution. Contributing to client-specific projects as required. Conducting Root Cause Analysis to identify the source of data inconsistencies. Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs. What Were Looking For: Possession of a bachelors or masters degree in business administration, technology, or a related field. Completion of any financial certifications such as FRM or CFA would be a plus. Proficiency in Excel and SQL is desired. Demonstrated experience of up to 2 years in financial markets or fintech. Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives. Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/JFSA/CFTC) would be a plus. Ability to comprehend technical concepts. Competence in querying and extracting data from databases. Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

Title: Team Leader Experience : 4.00 + years Location: Bengaluru (Onsite) Company: People Interactive (I) Pvt. Ltd. Business Unit : Shaadi.com (*Note: This is a requirement for one of Uplers' client - Shaadi.com) About the Role:- As a Team Leader for VIP Lite, youll be the fearless captain of a crew that takes care of our premium members post-sale—ensuring they stay happy, supported, and ready to renew. Think of yourself as the bridge between amazing service and happy-ever-after's. Your Day-to-Day Superpowers Post-Sales Rockstar: Drive amazing post-sales experiences for our premium members. Coach & Cheerleader: Mentor your team like a pro and help them hit those targets. Metrics Mastermind: Keep an eye on the biggies—CSAT, AHT, SLA, shrinkage, attrition & more. Escalation Whisperer: Handle tough customer escalations with grace (and maybe a smile). Performance Tracker: Review numbers, trends, and dashboards like a true data ninja. Team Vibes Manager: Keep the energy high, the team motivated, and attrition low. Workflow Wizard: Continuously tweak and upgrade processes to make things smoother. Cross-Team Collaborator: Work with IT, HR, Training & Quality teams to keep the engine running smoothly. Trainer-in-Chief: Spot training needs and make sure your agents are always levelling up. What You Bring to the Table At least 3 years of experience in Customer service roles. Strong in objection handling—you can turn a "no" into a "tell me more." Detail-obsessed and super organized—you basically live in your dashboards. Comfortable leading a team in a fast-paced environment. Company Profile Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

Handle inbound calls related to transactions, payments, billing, fraud claims, disputes, replacements, and account updates. Educate customers on benefits, rewards, and service features.

This program is ONLY for FEMALES IndiaMART Is Offering Exciting Opportunity To Work as a freelancer from your home at any time in the given working window. Please apply using the below link: Click To Save or Continue For this program all further communications will be made through WhatsApp and IVR ONLY. Please make sure that the number you are providing in this form has WhatsApp Actively Working on it. All you have to do is to apply to our program and follow these Simple Steps : Provide personal details Complete a small test Create your selfie video in a specified format and upload it in the application form (steps given) Keep requested documents ready to upload Please apply using the below link: Click To Save or Continue Only ELIGIBLE candidates are communicated post screening through WhatsApp ONLY *Note: This is Not a Tele-Sales program, this is only a Tele-Servicing and Seller Education Program WE DO NOT CHARGE ANYTHING FOR THIS PROGRAM WE ARE NOT HAVING ANY SUPPORT AGENCY OR VENDOR TO RECRUIT ON OUR BEHALF Educational Qualifications: Any graduation ,or Any PG

Join our team as a Tech Product Support Specialist! Provide first-line SaaS support, resolve technical issues, guide users, and collaborate across teams to improve product experience. 4+ years in SaaS support preferred.

At SVARA, we specialize in providing accurate and insightful property valuation services. As a Sales Support Executive, you will be the vital link between our clients and our valuation experts, ensuring seamless communication and efficient work flow. Perks and benefits Performance linked incentives would be separate

You should have a minimum of 6 months to 5 years of experience in the field. Your qualifications must include a good understanding of VoIP and SIP, a strong grasp of Linux OS (CentOS/Redhat), and practical experience with at least one open-source VoIP solution such as Freeswitch, Asterisk, OpenSIPS, or Kamailio. Proficiency in troubleshooting using tools like Wireshark, tcpdump, sipp, fail2ban, and IPtables is essential. It is important to have a solid grasp of networking concepts and good troubleshooting skills. In addition, knowledge of MySQL Database and experience with Database Replication & Heartbeat configuration would be beneficial. Your communication skills should be excellent, and you must possess a problem-solving attitude. Previous experience in client support is preferred, and you should be willing to work in shifts.,

As an ideal candidate for this role, you should hold a degree or diploma in any field and possess a minimum of 1 year of experience in software implementation and client support. You must be open to traveling to different client sites to provide assistance and support as required. Your role will involve working closely with clients to ensure smooth implementation of software solutions and addressing any support-related issues that may arise. Your dedication and willingness to go the extra mile to meet client needs will be essential in this position.,

The key responsibilities for this role include assisting in identifying and assessing potential risks for clients across various areas such as financial, operational, regulatory, and strategic aspects. You will support the development of risk management frameworks tailored to meet the specific needs of clients and gather and analyze data to facilitate risk assessments. Working closely with senior risk consultants, you will help in devising strategies to mitigate and manage risks effectively. Additionally, you will be involved in preparing client reports, presentations, and documentation related to risk advisory services, as well as participating in client meetings and presentations. Conducting industry research to understand emerging risks and trends will be a crucial part of your role. You will review and synthesize data to create comprehensive reports and actionable insights for clients, contributing to the development of reports on risk management processes, policies, and procedures. Collaboration with other departments such as IT, compliance, and internal audit teams will be essential to identify and manage risks across various business functions. You will also provide support in executing risk management projects and initiatives. To enhance your skills and knowledge, you will participate in training sessions and workshops to gain a deeper understanding of risk management principles. Keeping yourself updated on industry best practices, regulations, and standards will be important. It is expected that you develop a solid understanding of the firm's risk advisory services and methodologies. As per the qualifications required for this role, a CA (Inter) certification is necessary.,

As an experienced professional with 6 to 8 years of experience, you will be responsible for various key tasks in the role at Skuad located in Gurugram, Haryana, India. Your primary responsibilities will include: - Coordinating with vendors and partners, tracking their performances, and suggesting changes or improvements where necessary. - Ensuring compliance with statutory requirements and timely and accurate completion of all statutory dues, taxes, and social security contributions. - Providing support to employees, clients, and internal teams by resolving queries within established SLA guidelines and facilitating necessary knowledge transfer for BAU activities. - Tracking vendor performance, creating Root Cause Analysis (RCA) for issues, and implementing preventive measures. - Acting as the Single Point of Contact (SPOC) for internal and external audits as required. To be a great match for this role, you should possess the following qualities: - Interest in Transitions and Entity set-ups globally. - Ability to engage and collaborate with regulatory bodies and multiple vendors. - Strong interpersonal skills and effective communication abilities with key stakeholders across all levels. - Flexibility to adapt to dynamic working environments and work with various stakeholders. - Proven analytical and problem-solving skills with the ability to identify risks, impacts, and provide solutions. - High attention to detail, insistence on high standards, and adept at managing multiple priorities concurrently. - Excellent communication, listening, influencing, and negotiation skills to convey messages clearly and compellingly. - A proactive and accountable attitude with extreme ownership. About Skuad: Skuad envisions a world without boundaries where companies can seamlessly discover, hire, and manage talent globally. Our globally distributed team is dedicated to fostering inclusive work cultures and enabling customers to thrive worldwide. With over two decades of HR expertise, our mission is to create one million opportunities globally by 2027. At Skuad, you will experience: - Ownership: Take charge of your responsibilities and deliver results. - Endless support: Access to resources and help whenever needed. - Freedom to experiment: Bring your ideas to the table, pitch them, and execute them with autonomy. - Impact: Contribute to a world-class team that takes on new challenges and maximizes the impact of our products. Why join Skuad - Venture capital-backed hyper-growth company. - Rapid career advancement opportunities with a focus on learning. - Competitive salary, performance bonuses, paid time off, Flexi-hour policy, and wellness benefits. If you are passionate about solving real-world challenges, enjoy devising innovative solutions, and want to be part of a team that is revolutionizing global employment solutions, Skuad offers an ideal workplace for you. Join us in building a platform that makes opportunities accessible for talent and organizations worldwide.,

Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot customer issues related to our SaaS product and provide appropriate solutions Maintain customer satisfaction by timely resolution of customer issues Document customer interactions and escalate issues to relevant teams as necessary Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures Requirements: Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Ability to troubleshoot technical problems and provide solutions Excellent problem-solving and analytical skills Strong attention to detail We are looking for fresher who willing to work at least 30 months with organisation. We are having serivce agreement to the fresher

At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. The Innovation Team at Moss Adams India is a small, nimble and dedicated team, taking ownership from discovery to realization of innovation-led transformation. We persistently seek ways to develop advanced technologies to achieve faster, better and valuable solutions to new and existing problems for our business and customers. The team has been building business technology with app development, machine learning, model development, no-code/low-code developments for over 7 years now. We are seeking a Senior UI/UX Designer for our Innovation Team who can independently drive technology solutions and be part of our innovation-led transformation. As a Senior UI/UX Designer, much of the work will be using some of the most current frameworks and libraries to design and develop end-to-end solutions. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Create user-centric designs for digital products or solutions including websites, mobile apps, and other digital platforms Develop innovative, high-quality flows, wireframes, mockups, and prototypes to effectively communicate design concepts and user interactions Conduct user research, usability testing, and gather feedback to iteratively improve designs and enhance user experience Collaborate with client service and/or client support services leadership to translate business requirements and user needs into design solutions Work closely with developers to ensure seamless implementation of designs and provide support during the development process Stay up to date with industry trends, best practices, and emerging technologies in UI/UX design Advocate for user-centered design principles and promote a culture of design excellence within the organization Innovate and visualize simple, intuitive experiences based on complex requirements and communicate to Internal Teams. Qualifications: Bachelor s degree or equivalent experience required; emphasis in design, IT and/or any industry recognized UI/UX professional certification preferred Minimum of 3 years of related experience required; experience in UI/UX Design with a strong portfolio showcasing your design work and process preferred Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar software. Familiarity working in Agile development environments. Demonstrated understanding of user-centered design principles, usability, and accessibility standards Familiarity with conducting user research, usability testing, and gathering insights from user feedback Strong verbal and written communication skills with the ability to articulate complex issues to others Ability to collaborate and work effectively across functions/departments/teams while building trusted relationships and positively influencing others Strong attention to detail, commitment to producing accurate work in a timely manner Moss Adams is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. . Certain jurisdictions in the United States require employers to disclose the pay range in job postings. This is the typical range of pay for the position. Actual compensation may depend on factors such as qualifications, work experience, skills, and geographic location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.

We are looking for a highly motivated and results-driven Telesales Representative to join our team at Cozy Vision Technologies Pvt Ltd. The ideal candidate will have 9 years of experience in telesales or a related field. Roles and Responsibility Develop and execute effective sales strategies to achieve business objectives. Build and maintain strong client relationships to increase sales and revenue. Conduct market research to identify new business opportunities and stay updated with industry trends. Collaborate with cross-functional teams to achieve common goals. Provide excellent customer service and support to clients. Meet and exceed monthly and quarterly sales targets. Job Requirements Proven experience in telesales or a related field, with a minimum of 9 years of experience. Strong knowledge of sales principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with IT Services & Consulting companies is preferred.

Hi Warm Greetings, Greetings from Rivera manpower services! Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory! With Minimum 1 years Experience In International BPO is Mandatory Book your slots for the interview : Deepa : 9380300644 /9986267393 / 7829336034 /7829336202 About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. Position 1: Designation: Accounts Coordinator/ Client Services Executive CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend offUS shifts(9pm-6am)(10pm-7am) Location- Bellandur, Bangalore Roles and Responsibilities: Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally. Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly. Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management. Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated. Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required. Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics. Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift (9pm-6am)(10pm - 7am) Regards, Deepa : 9380300644 Rivera Manpower Services

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Provide exceptional client support by resolving issues promptly and efficiently. Coordinate with internal teams to deliver projects on time, meeting clients' expectations. Understand client business objectives and marketing goals, translating them into actionable project plans. Develop strong brand awareness through consistent marketing efforts across various channels. Identify opportunities for growth within existing accounts to drive revenue expansion. Desired Candidate Profile 2-5 years of experience in client account management and client service or a related field (e.g., sales & marketing in an advertising agency, preferably in offline marketing). Strong understanding of brand marketing principles and practices. Excellent communication skills with the ability to build strong relationships with clients. Proficiency in managing multiple tasks simultaneously while maintaining attention to detail. Interested candidates experienced in similar role can share their updated resume at hr@bethebee.in

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Provide exceptional client support by resolving issues promptly and efficiently. Coordinate with internal teams to deliver projects on time, meeting clients' expectations. Understand client business objectives and marketing goals, translating them into actionable project plans. Develop strong brand awareness through consistent marketing efforts across various channels. Identify opportunities for growth within existing accounts to drive revenue expansion. Desired Candidate Profile 2-5 years of experience in client account management and client service or a related field (e.g., sales & marketing in an advertising agency, preferably in offline marketing). Strong understanding of brand marketing principles and practices. Excellent communication skills with the ability to build strong relationships with clients. Proficiency in managing multiple tasks simultaneously while maintaining attention to detail. Interested candidates experienced in similar role can share their updated resume at hr@bethebee.in

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Application support & client interaction Troubleshooting, Excel, Microsoft Teams, Collaboration with internal teams, merchants, and developers for resolution Support provided through calls, emails, and live chat platforms

As a Sales Executive, you will play a crucial role in identifying business opportunities, evaluating prospects, and analyzing sales options. Your responsibilities will include establishing contact with potential clients, building and nurturing relationships, and recommending suitable solutions to meet their needs. In this role, you will be expected to maintain strong relationships with clients by offering support, valuable information, and guidance. You will also be required to conduct research to identify new opportunities for growth, recommend improvements in products and services, and stay updated on industry trends, market activities, and competitor strategies. Additionally, you will be responsible for preparing detailed reports based on the information collected, analyzed, and summarized. It will be essential to uphold high standards of service quality by enforcing organization standards and contributing to the overall team effort to achieve desired results. To excel in this position, you must actively participate in educational workshops, review professional publications, establish personal networks, and benchmark best practices to enhance your professional and technical knowledge. Your role will involve collaborating with team members and achieving related results as necessary. This position has 2 openings in Bhopal and requires candidates with qualifications such as ME/M.Tech or BE/B.Tech. Join us as a Sales Executive and be part of a dynamic team driving business growth and success.,

As an experienced Project Manager, you will play a crucial role in leading the implementation and ongoing service support of our SAAS-based School ERP system for both existing and new clients. Your expertise in project management and educational technology solutions will be key in ensuring the success of our projects. Your responsibilities will include leading end-to-end implementation of School ERP solutions for new clients, creating comprehensive project plans, timelines, and resource allocation strategies, and coordinating with cross-functional teams to manage project scope, budget, and deliverables effectively. You will also be responsible for conducting risk assessments, mitigating challenges, and ensuring on-time delivery. In addition to implementation management, you will serve as the primary point of contact for clients during the implementation and post-go-live phases. Your role will involve facilitating client onboarding sessions, gathering and documenting client requirements, and ensuring client satisfaction through regular communication and progress updates. Handling escalations and resolving challenges effectively will be a crucial part of your responsibilities. Furthermore, you will provide ongoing support and consultation to existing clients, monitor system performance and user adoption metrics, and coordinate with technical teams for bug fixes, enhancements, and system updates. Developing and maintaining client documentation and user guides, as well as conducting periodic review meetings with clients, will also be part of your role. As part of process improvement, you will continuously enhance implementation methodologies and best practices, create and maintain project templates, checklists, and standard operating procedures, and analyze project outcomes to provide recommendations for process optimization. Your input will be valuable in contributing to the product development roadmap based on client feedback. Preferred qualifications for this role include experience with School Management Systems or Educational ERP platforms, previous work in K-12 or higher education environments, and expertise in change management within educational institutions. Key performance indicators for this role will include project delivery success rate and on-time completion, client satisfaction scores and retention rates, implementation timeline adherence, system adoption rates post-implementation, and client support response times and resolution rates. Working conditions for this role will involve a standard office environment with occasional client site visits, flexibility to work for client support after office hours, and travel requirements for client meetings and training sessions. This is a full-time position with health insurance and Provident Fund benefits, and the work schedule is Monday to Friday. The work location will be in person.,

You will be joining CredenceSoft as a Service Executive, where your primary focus will be to provide proactive and client-focused support for the setup, onboarding, training, and troubleshooting of our tech products. This role may involve client visits both within and outside the city, as required by the client and the company. Your key responsibilities will include assisting clients with product implementation, onboarding, and training. You will need to provide on-site or remote service support based on the specific needs of each client. Client visits will be scheduled as needed and not on a fixed schedule. Additionally, you will be responsible for coordinating with internal technical and product teams to address and resolve client issues. It is essential to maintain accurate records of service activities and client feedback and to educate clients on new product features to ensure optimal usage. Comprehensive training will be provided on all company products and client interaction protocols. All travel expenses incurred as part of your job responsibilities will be reimbursed according to company policy. To be considered for this role, you should have a Bachelor's degree in any discipline (Hospitality/IT/Business preferred) and ideally possess at least 1-2 years of experience in service support or client-facing roles. However, freshers with strong communication skills are also encouraged to apply. Excellent interpersonal and problem-solving abilities are crucial for this position, along with proficiency in MS Office and a comfort level with using various tech platforms.,

As a member of QuitSure, you will be part of a team dedicated to helping individuals quit smoking successfully. Our mobile app, renowned for its effectiveness, has already assisted over 10,00,000 clients in their journey towards a smoke-free life. By following our 6-day program, users receive valuable guidance from their personal coach. Our ultimate goal is to aid 1 million smokers in achieving a smoke-free lifestyle within the next year. To gain a deeper understanding of our mission and operations, we invite you to explore our website at https://www.quitsure.app. Situated in Powai, Mumbai, QuitSure is well-funded and equipped to make a significant impact. In this vital role, your primary responsibility will be to offer emotional support and motivation to our clients as they progress through the program. By engaging in chat-based interactions, you will guide them on program adherence and address any concerns they may have. A proficient typing speed and exceptional written communication skills are essential for effective communication in this role. Our ideal candidate possesses at least 1 year of relevant experience and holds a Masters degree in Psychology. Alongside being self-motivated, you should exhibit strong written communication abilities and be adept at typing on both phones and laptops. If you have a background in account management, counseling, content writing, client support, chat support, clinical psychology, tutoring, or reputation management, your skills may align well with this position. We are seeking a dedicated professional who is passionate about contributing to a high-impact product that significantly impacts the health and well-being of individuals. As part of our close-knit team, you will play a crucial role in supporting thousands of clients globally. In addition to excellent communication skills, traits such as honesty, commitment, and loyalty are highly valued by our team. We are particularly interested in individuals who share our enthusiasm for our mission. The compensation package offered for this role will be competitive and commensurate with your experience, reflecting our commitment to recognizing and rewarding talent.,