541 Client Support Jobs - Page 22

HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for International Voice To book slots please contact DHARSHAN DIVYA 7996002799 9513900439 dharshan.rivera@gmail.com rivera.divya@gmail.com (Whatsapp the CV if number is busy) Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 3 months Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 days notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Best Regards, DHARSHAN 7996002799 dharshan.rivera@gmail.com Rivera Manpower Services

International Voice Process - Customer Support Location - Pune Eligibility - UG/G with min 6 month exp in Voice Process/Customer Service WFO-5 days working Night Shift Immediate Joiner CTC - 4 LPA to 4.92 LPA Contact- 9116066808/9256424833

Hiring for a international Chat and email process Undergraduate / 12th pass can apply Minimum 01 year of International Customer service experience required Either voice or chat experience for Faster reply WHATSAPP CV to 7982739499

Role Details: Designation : Associate Mode: Work from Office (6 Days working) Job Description: The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information. Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response Resolving issues related to shipments (missing or damaged packages, customs delays, or deliveryexceptions) CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring Analyze and support with insights to improve the process and internal operations and service levels Handling customer escalations-preparing RCA / CAPA and providing the solution Collaborate with internal stakeholders to maintain and increase performance of client accounts Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business Required Skills and competencies Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely. Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) issue is a fast paced and complex environment Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, andmeet deadlines is essential for efficient customer service delivery. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery. Require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction. Familiarity with customer-relationship management (CRM) software programs Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.

Please Call 9871407267 or Send Resume sakshi.thukral@niitmts.com Role & responsibilities Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Preferred candidate profile Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Undergraduates/ pursuing graduation are NOT eligible Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts Saturday/Sunday fixed off (8.5-hour login) Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Job Description We are excited to hire a Senior Team Lead, Client Support, at Oracle Cerner. Working days would be Sunday to Thursday. As Senior Team Lead, Client Support, you will be responsible to plan and manage the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will be responsible to manage production support ticket queues. You will be responsible to manage the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution. You are responsible to analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity. You will be responsible to identify trends and propose solutions to mitigate client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations. You will be responsible to plan, delegate and direct the teams day-to-day work to achieve operational targets or objectives, contributing to the immediate results for the team or department. You will be responsible to communicate policies, practices, and procedures within the immediate area of responsibility to stakeholders within the department. You will be responsible to identify and lead team-level quality and process improvement initiatives. You will be responsible to deliver consistent and timely training, guidance, and feedback to encourage associate success. You will also be responsible to provide input on staffing and performance decisions for direct reports. You will supervise a team of associates. Career Level - M1 Responsibilities You will be responsible to seek to understand disagreements, ensuring all perspectives are heard, and facilitating a plan for resolution. You will be responsible to delegate the work appropriately, providing clear expectations and follow up to ensure progress and overcome roadblocks. You will be responsible to identify associates and team priorities based on business direction and adjust when needed. You will be responsible to lead by example and share knowledge and experiences with associates and the team. You will also be responsible to create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments. You will be responsible to provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development. You will also be responsible to identify the right talent to achieve the desired results. You will be responsible to promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Hiring: Voice Process Client Experience Specialist (Night Shift) Location: Gurugram | Work Mode: Work from Office | Experience: 0-29 months (Freshers can apply) Responsibilities: Handle client calls and ensure first-call resolution Maintain productivity & service level targets Document issues accurately and follow up Ensure high customer satisfaction and adherence to SLAs Identify and support process improvements Eligibility: Graduates: B.Com, B.A, BBA, BCA, BHM, BSc, BSc IT, MBA (Distance only) B.Tech with min 6 months of BPO/KPO experience Regular MBA, M.Com, MA with 6 months of BPO/KPO experience Age: Up to 31 | Max 4-year gap post-graduation Excellent verbal & written English Must be currently in Delhi NCR/Gurgaon Not eligible: MCA, MSc, Math/Stats/Eco Hons, undergraduates/pursuing graduation Interested Candidates can share resume - swetha.9.raju@niitmts.com Contact - 91-8826247648

Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

Responsibilities: Conduct outbound calls to prospective leads Introduce our company's products to potential clients and generate interest Qualify leads by understanding the client's requirements and budget Schedule appointments for the sales team with qualified leads Maintain accurate records of all interactions in the CRM system Collaborate with the sales and marketing teams to develop effective strategies for lead generation Meet or exceed daily/weekly/monthly targets for calls, appointments, and conversions Stay updated on industry trends and product/service knowledge to effectively communicate with clients Requirements: Minimum of 6 months of experience in a BPO or calling background Mandatory to be proficient in Hindi or Kannada or Oriya Experience in US calling is preferred Excellent communication skills, both verbal and written Ability to engage with potential clients and build rapport over the phone Strong negotiation and persuasion skills Good organizational and time management skills Proficiency in using CRM software and other relevant tools A self-starter with a positive attitude and a strong desire to succeed Bachelor's degree or equivalent experience preferred Benefits: Competitive salary package (Not Disclosed) Performance-based incentives Opportunities for career growth and advancement Friendly and supportive work environment Work days & Dress Code: Work Days : Monday to Saturday Monday Friday: Business formals (Tie and blazer mandatory) Saturday: Casual wear (Collarless T-shirts are strictly prohibited)

About DotPe Dotpe is India's fastest-growing technology startup, where we are helping merchants in digital transformation and we are helping merchants in creating domains & Online Catalog. 2) QR Solu for Restaurants & Retail. Our other tools include Payments Integration is the only Indian platformonline. commerce, from merchants in rural pockets of India to FnB mega players. Headquartered in Gurgaon, Dotpe was founded in March 2020, and within a span of a year the company has empowered 5 Mn+ merchants across various categories to go online with their businesses. The company digitally powers the online ordering, payments, and delivery solution for small and medium-sized businesses. The company has an app called Digital Showroom that helps businesses open a digital storefront in under 15 seconds. The app oers a complete suite of business solution journey. It recently raised $27.5 million from investors like Pay-U, Google, and Info Edge Ventures, bringing their total funding to $35.5 million. Department: Delivery Support Job Overview : A Setup SpecialistIntern is responsible for configuring, installing, and optimizing various hardware and software systems to ensure efficient operation within an organization. This role plays a critical part in enhancing productivity, security, and overall performance. The Setup Specialist works closely with IT teams, end-users, and management to ensure that technology resources are properly implemented and maintained. *Eligibility Criteria • Basic knowledge in system setup, troubleshooting, and user support. • Strong attention to detail and organizational skills. • Excellent problem-solving and communication skills. • A 2-wheeler vehicle and a verified Driving License are mandatory Note: Preferred to have knowledge on any Point of Sales in the past; added advantage to have someone from F&B industry, open to travel and long hours, field job, good communication skills, well versed with system knowledge. Key Responsibilities: • Hardware and Software Setup: Install and configure software applications and operating systems at merchant site. Provide training to the merchant staff for the smooth onboarding and operations of the application. • Troubleshooting and Maintenance: Diagnose and resolve software issues promptly. Conduct routine system maintenance, including updates and backups. Provide regular reports on system health, issues, and resolutions. • Merchant Support: Assist merchants with technical issues, providing timely support and guidance. Train and educate staff on basic technology usage and best practices. Document common troubleshooting procedures for self-help and future reference. If interested, Kindly share your resume at ajeet.kumar@dotpe.in

Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Only candidates with prior experience in Media/Advertising Agencies should apply. Strong coordination skills to manage communication between clients and internal teams. Good communication skills. Gender Preference: Male candidates only Required Candidate profile Responsible for regular client follow-ups and ensuring project timelines are met. Immediate joiners preferred. Contact: 8920937210 Industry: Media & Advertising Agency

Ensure client guidelines are followed. Build and maintain strong, long-term client relationships through consistent communication and support. Liaison with client to ensure successful resolution of queries and concern via call, emails & chat. Required Candidate profile Extremely proficient in written as well as spoken English. Active listening skills to interpret information accurately. Ability to work under pressure and meet tight deadlines.

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Interacts with Merchants partners and client internal Back Office support teams as needed to achieve customer resolution. What Youll Do: Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Interacts with Merchants partners and client internal Back Office support teams as needed to achieve customer resolution. Help customers with complaints and questions, give customers information about products and services Ensure to deliver BGO and client metrics and expectations on a regular basis. Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer s account information Work with merchant and client support teams as needed to achieve customer resolution in relation to loan declinations. Work with merchant and client support teams as needed to achieve customer resolution in relation to Merchant and Refund Disputes. Support processing of transactions including, but not limited to bankruptcies, consumer declarations, fraudulent activities and post charge off processing. Make accurate records as needed in both French and English for specific case types. Ability to think creatively both in terms of solutions to complex complaints and process improvement. Collaborate cross-functionally on root cause analysis and drive resolution of customer issues Champion company core values and other company programs Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Trinidad & Tobago - Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent/Customer Service Representative is preferred but not required Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice. Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Job Overview We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights) , and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms . As the first point of contact for technical issues, you'll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environmentthis is the opportunity for you. Key Responsibilities Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). Troubleshoot and resolve issues related to application performance, access, or functionality. Escalate unresolved cases to engineering or product teams with proper documentation. Assist users with website updates, account setups, and feature-related queries. Maintain detailed logs of issues, resolutions, and follow-ups in the support system. Manage user access and permissions securely, following internal protocols. Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills Excellent spoken and written English communication skills neutral accent and strong grammar. Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies . Analytical mindset with strong problem-solving and multitasking capabilities. Familiarity with ticketing tools . Ability to adapt to rotational shifts and work with global clients. Why Join Us? Competitive salary with performance incentives Exposure to global clients and real-time troubleshooting Career growth in a supportive, tech-driven environment On-the-job training and skill development opportunities

Seeking an entrepreneurial, growth-oriented, self-starter to be a key contributor in an award-winning Digital Brand Management Agency. The incumbent will be a master communicator with an equal flair for both creative as well as business communications. Whats on offer - The chance to be part of a young, fun, and growing organization and the opportunity to build expertise in managing large MNC clients. - Be the primary representative of the agency’s engagement with the client and the owner of the client’s marketing success. - Lead the development of client campaign strategy to meet organizational objectives. - Execute campaign plans with a keen eye on detail to meet and exceed defined success metrics. - Liaison and collaborate with asset development teams (Websites, Blogs, Creatives), specialists (social media, PPC, designers, etc.) to ensure smooth functioning of the engagement. - Create periodic reports and dashboards to update all stakeholders on the status of ongoing projects. - In-depth performance analysis to find opportunities for optimization of current strategy and development of the overall business’ digital strategy. - Build capabilities for scale by identifying partners, skills and trends in the digital marketing ecosystem. - Keep abreast with latest trends and innovations to bring in best practices and create inspirational work. Who You Are – Competency - Hands-on technical specialist with a proven track record of designing, building and scaling 360-degree digital campaigns over a minimum work experience of 4 years. - Fluent across platforms and associated tools (on-page and off-page SEO, PPC and all SEM, Keyword analysis, performance content briefs, Social Media Marketing, Email Marketing, Lead Generation and Conversion Rate Optimization tactics and High-performance website development coordination). - Relevant certifications are mandatory. - Abreast of the latest trends in search, marketing automation and digital technology. Culture - Pathologically curious with a deep-rooted desire to learn more, know more and do more. - Positive and Passionate about brands, consumers, technology, and markets. - Invested in personal, professional, and organizational growth; Constantly seeking ways to strengthen the synergies between all three. Who We Are An Award-winning Digital Brand Management agency who love and live all things digital. A dynamic young team with broad range of expertise, ranging from Brand Strategy to Performance Marketing to Design strategy, has come together to build a one-of-a-kind brand development and deployment centre. Uniquely positioned to service mature clients for their digital needs as well as partner with up-and-coming brands to define their digital first brand position, we aim to provide a much needed holistic, medium agnostic and conversion-oriented perspective on what consumers demand today from each and every brand interaction. All things aside, our people come first and building a fun-filled, high performance and enthusiastic team is our primary objective; we believe passion conquers all!