538 Client Support Jobs - Page 20

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

Overview: We are hiring in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them. In This Role, You Will: Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients to boost their meeting attendance via Cvent's marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in Cvent's event management software Communicate with the client and review the initial implementation with them and make required changes Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals Document all communication with the client in Cvent's CRM software Heres What You Need: Freshers (Batch - 2024/2025) Excellent communication skills (verbal and written) Strong analytical and logical skills Strong business acumen, ethics, and high integrity High comfort level in using online software products Must be articulate, organized, detail-oriented and have ability to multi-task Quick learner, with a positive attitude and ability to work well within a team

Job description (Roles and Responsibilities) Provide exceptional client support through phone calls, emails, and chat to resolve client queries and concerns. Manage client complaints and feedback in a professional manner, ensuring timely resolution and follow-up on outstanding issues. Collaborate with internal teams to resolve complex issues that require escalation or coordination across multiple departments. Maintain accurate records of all interactions with customers using CRM software. Responsible for managing overall Compliance of Gas Stations with the State Regulatory Authority (SRA) which includes collection of paper work through emails and calls from various stakeholders including Clients and its further submission to SRA. It includes meeting various deadlines, scheduling of testing, repairs, maintenance and analysis of Data. Shift Hours- Based on US time ZoneCandidates must be able to understand and communicate effectively in the American accent(Preference will be given to candidates who are proficient in English Punjabi,Hindi ) We need somebody who is professional, Punctual and hardworking. Requirements- Candidate must have : Laptop Power Backup (Mandatory) Wifi (Minimum 40 Mbps)

Key Responsibilities: Greet and assist walk-in customers in a friendly and professional manner. Handle customer inquiries through various channels (in-store, phone, email, online). Understand customer requirements and recommend appropriate furnishings and decor solutions. Coordinate with sales and design teams to ensure customer satisfaction throughout the purchase journey. Maintain a customer database and follow up on leads and past clients for repeat business. Resolve product or service issues by clarifying the customers complaint, determining the cause, and offering a timely solution. Provide after-sales support, including delivery tracking, feedback collection, and returns management. Contribute to visual merchandising and store presentation to enhance customer experience. Assist in organizing customer events, promotions, and loyalty programs. Key Skills & Competencies: Excellent verbal and written communication skills Strong interpersonal and relationship-building skills Patience and ability to handle difficult situations calmly Problem-solving and conflict resolution abilities Knowledge of home furnishing trends, products, and design concepts Proficiency in CRM systems and basic computer applications Team player with a proactive attitude Qualifications: Bachelor's degree in Business, Marketing, Interior Design, or related field preferred Prior experience in customer service or the home furnishings industry is an advantage Fluency in Tamil and English

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries. Link for our website: https://www.niit.com/mts/ NIIT is hiring for Exectuive Client Services role. (Client Executive) Experience : 0 to 2 yrs only Skills : Client servicing, training administration, handling escalations, excellent communications, international process exposure, good in Excel & PowerPoint. Shift : Must be comfortable with rotational shift including night/early morning shifts Location : Gurgaon sector 34. Both side transportation facility for hiring zone areas. Interested ones, please share your cv at Jasleen.2.Kaur@niitmts.com (704245078) A AMCS is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment. Responsibilities : Manage and Administer all activities end-to-end for assigned programs. • Pre-work tracking and following up with participants to ensure completeness. • Booking the venue for offsite activity or social events. • Provide support / help for all types of training events. • Managing nomination list for programs and working with the onsite team. • Marketing programs if required and as per client process requirements. • Ensure offsite training event activities are performed as per the Event Readiness Process/System. • Communicate with instructors and outside vendors using both written and spoken correspondence. • Coordinate and block Instructors dates & timing in lines with the training and workshop calendars. • Arrange for the training materials, manuals, hand-outs and other instructional aids; as well as equipment setup (like AV, toys, etc.) and refreshments. • Manage the training logistics (training room booking, manage access,photographer, etc.) and share detailed information to participants and trainers in advance. • Monitor completion of training activities such as Pre-work, Certificates. • Update Wiki/SharePoint/Global Website or client required site. • Ensure activation of registration link, roster & logistic management on the LMS. • Communicate with the internal and external vendors and ensure readiness ofthe Purchase Order. • Manage LMS Administration activities for blended trainings. • Maintain attendance records and feedback sheets, issuance of certificate, etc. • Generate reports from stated tool and update employee database as per the process. • Calibrate with customer stakeholders for any changes/updates in the training events/programs. • Ensure smooth running of events as per the program / course metadata in the CRM. • Follow the workflow / communication process on the CRM and adherence of case management process. NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

CRM Executive / Health Insurance Claims Executive / TPA - Helpdesk / TPA - Executive / TPA - Senior Executive Handling day-to-day servicing requirements of clients in a timely basis to ensure complete customer satisfaction Effectively coordinating between client / insurers for any document collection / handover Effectively coordinating with the TPA for daily service requirements Ensuring that all operational requirements / processes are met as per Company defined TAT Communicating with internal & external stakeholders as needed based on business requirements Accountable for deliverables pertaining to the areas assigned and responsible for results Basic knowledge of insurance / insurance products (EB at the minimum) Good communication skills Good interpersonal skills Proactive attitude for handling customer needs Multi-tasking & prioritizing Attention to detail Time management Willingness to learn Minimum 1 year in handling client relations / Helpdesk Activity in TPA or Insurance Broking Company

CRE is responsible for managing our company’s clients or customers. The role focuses on ensuring our clients are satisfied with the products or services provided, and it often involves a combination of sales, customer service, and project management

Responsibilities: * Manage client relationships & admin tasks with Microsoft apps * Build new business opportunities through sales efforts * Provide exceptional customer service & support *identify customers, target markets, and new ventures Food allowance Annual bonus Sales incentives

Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed Strict adherence non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Graduate, preferable from commerce background (not mandatory) Experience in the US retirement industry (not mandatory) Open to core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability to work independently 1 to 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions. Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed Strict adherence non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Qualifications Any Graduation

HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for International Voice To book slots please contact ABHISHEK 9164462369 rivera.abhishek@gmail.com (Whatsapp the CV if number is busy) Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 3 months Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 days notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Best Regards, ABHISHEK 9164462369 rivera.abhishek@gmail.com Rivera Manpower Services

Customer Success Role Min 3-7 Yrs of Exp Required in Client Success/Customer Success (End to end Client Onboarding) GGN/US shifts CTC upto 13L (Including Bonus) Pls Call Vikas: 8527840989 Email: vikasimaginators@gmail.com Required Candidate profile KEY SKILLS Client Success |Customer Success | SaaS |Project Management |Client Relationship |Client Support |Client Engagement |Client Onboarding |Client Servicing Client Management | Product Adoption

We are hiring For Top MNC - Designation : Sr. Process Associate Role : Voice Process Location : Bangalore Ctc Upto 4.5 Lpa Sapna-9783067123 Surbhi-78918 04721 Apply to: conversectsbangalore@gmail.com Thanks, Team Converse

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Dealing with inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for International Voice To book slots please contact ANANYA 8884496986 ananya.rivera24@gmail.com JOY 7996004799 rivera.joy1210@gmail.com MARIA 9986584828 (Whatsapp the CV if number is busy) Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 3 months Locatio n: Bangalore CTC : Upto 7.5LPA Process : International Voice Process(>1y exp) 30 days notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Free Cab Provided. *incentives *insurance Best Regards, ANANYA 8884496986 ananya.rivera24@gmail.com Rivera Manpower Services

Job Title: Manager/Senior Manager Department: Client Relationship Management Location: Airoli, Navi Mumbai Shift: Night Shift Duties & Responsibilities: Relationship Strategy: The Client Relations Manager (CRM) will oversee and manage client engagements with a focus on client deliveries and satisfaction. This includes developing new business opportunities within existing accounts and collaborating with the client and operations teams to create implementation plans and establish terms of agreement. The CRM serves as the primary liaison between the clients mid to senior management staff and the Managers/Directors of Global Operations, ensuring that any issues or escalations are addressed promptly and to the clients satisfaction. Follow-through is essential to check progress and output consistency. The CRM will communicate regularly with the Client Relationship Director (CRD) regarding farming and sowing opportunities and will make regular onsite visits to clients to build rapport and explore new opportunities. Client Servicing & Delivery: The candidate will be responsible for the successful kick-off and implementation of new or expanded Revenue Cycle Management (RCM) projects, from the pilot test phase through training. This includes participating in knowledge transfer and aiding in process documentation. The candidate will finalize and present the Work Process document to the client for approval. Financial Management: Conduct practice assessments for prospective clients and provide findings reports to highlight areas of business improvement and revenue leakage. Monitor service productivity and quality through reports provided by operations to ensure SLAs are being met. Quality Control: The CRM is responsible for tracking escalated issues and reporting them to the Operations & CRM leadership. Review weekly project trackers and conduct state-of-the-client discussions with CRM and Operations. Participate in strategic and tactical Client/Operations calls to propose solutions and maintain focus on opportunities. Internal Team Management: Guide the Operations team on RCM compliance regulations and provide feedback on in-house policies and procedures. Document and educate in-house management on client compliance requirements. Responsible for weekly meetings with the Operations Manager to discuss: Production: Shifts in inventory, changes in scope, and obstacles contributing to production slowdowns (e.g., coding volume reductions, difficulties in accessing EMR, etc.). Quality: Review internal quality scores and identify any training needs. Staffing: Review any changes in staffing (new hires/terminations, etc.). Relay any applicable issues gathered from the meeting to the client. Skills Required: Graduate in any stream. Experience in Client Relations Management/Key Account Management within the US healthcare domain is a must Strong revenue cycle data analytics skills and understanding of KPI reporting. Willingness to travel to the US if required. Experience in transition management will be an added advantage. Interested candidates can share their profiles at: anandi.bandekar@gebbs.com.

Client Support Specialist Who we are. Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you. About the Job The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients. What will you do? * Delivers legendary Client Support via phone, email and chat support to drive client retentions Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements. Requirements What you need Candidates must be able to work the following rotating shifts/Other shifts as assigned Weekday Shifts 7 AM to 3:30 PM IST 1 PM to 9:30 PM IST Weekend Shifts 6AM to 2:30PM IST 2PM to 10:30PM IST 10PM to 6:30AM IST Bachelor's degree or 1+ years of client service experience. Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox. Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. Displays high energy and passion. Demonstrates a strong work ethic and personal integrity. Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations. Works well in a team environment and interacts well with all levels of the organization. Proven track record to develop and maintain strong client relationships. Takes initiative for self-developme nt and exhibits persistence in learning new processes. Demonstrates excellent written, oral and listening communication skills. Demonstrates the ability to think analytically to identify issues as well as solutions to problems. Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. What makes you stand out? Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well. EnthusiasticShows intense and eager enjoyment and interest Standout ColleagueWorks well as a member of a group Thought ProvokingCapable of making others think deeply on a subject. Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well. EnthusiasticShows intense and eager enjoyment and interest Standout ColleagueWorks well as a member of a group Thought ProvokingCapable of making others think deeply on a subject. The Brightly Culture Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live. Together We Are Brightly Equal Opportunity Employer/Prote cted Veterans/Indiv iduals with Disabilities

Engage with new leads, schedule calls and send MOMs post-meetings Document call conversations and ensure timely follow-ups Facilitate seamless communication between clients, technical and business teams Build and maintain strong client relationships Required Candidate profile 2+ yrs of experience in customer support/ pre-sales/client relationship management or business development. Excellent written & verbal communication skills. Proficient in PowerPoint, Google Docs

Role & responsibilities Client Servicing and Administration: 1) Manage daily administrative tasks and organizing documents. 2) Supporting various departments and ensuring the smooth functioning of office administration. 3) Acting as a co-ordinator for smooth business operations. 4) Interacting with various clients on daily basis, responding to their needs and ensuring their satisfaction. 5) Responsible for Client co-ordination related to Orders via calls and emails. 6) Sending emails for every assigned task and escalating every issues to bring resolution in a timely manner. 7) Co-ordinate between clients and internal teams, factory teams to ensure client satisfaction and manage customer orders. 8) These roles can involve tasks like order processing, communication with clients related to drawings, and coordinating production and delivery schedules. 9) Maintaining open communication with clients to understand their needs, address inquiries, and ensure their satisfaction and managing all follow ups. 10) Coordinating with internal teams (like production, engineering, planning, sales) to meet client requirements and deadlines. 11) Acting as a point of contact between the client and the company, facilitating communication and resolving issues related to business orders. 12) Maintaining accurate records and data of client interactions, keeping a note of every work and progress, and preparing reports as needed. 13) Assisting and co-ordinating with the team members to ensure pending matters and issues are taken care of. 14) Maintaining organized client records, analysing previous records and coordinating with different departments to ensure that the requirements are delivered efficiently. 15) Taking every task with a responsibility and completing every challenges within the given timeframe. 16) Addressing client issues and concerns in a timely and effective manner to higher authority for timely action and resolution. Preferred candidate profile Total Experience: 3+Yrs in Client Co-ordination, Client Servicing and Administration role. Skills and qualifications: Excellent communication and interpersonal skills: Essential for building strong relationships with clients and internal teams; Fluent in English speaking and efficient in drafting emails will be highly preferred. Strong organizational skills: To manage multiple tasks effectively and efficiently. Industry: Experience in Manufacturing / Engineering / Relevant Industry will be an added advantage.

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns. Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution. Collaborate with internal teams to resolve complex issues that require technical assistance.

We are Looking for Candidate with International Voice Background with a Minimum 1 Years Experience with Excellent communication skills. Perks and benefits : upto 4.80 Lacs UG / Graduation / PG Call: Pranaya Virtual Interview : 7391077624 / Shafakat 7391077623 Regards Dipika 9623462146

Key Duties: Data processing (ETL) using MSSQL 2012/2014 R2 SSIS with stored procedures, views, and other various database objects; import and export processing; data conversions; business process workflows and metrics reporting. Providing client support services and enhancements. Controlling daily ticket resolution/prioritization as client and user volume increases. Prioritizing issues based on client expectations, volume of current tickets, and visibility of issues across the enterprise. Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value. Provide SQL training to other technicians. Drive ticket resolution momentum and provide feedback to US Leadership where staff improvements can be made in order to better overall productivity of the technicians. Manage MSSQL Server 2012/2014 R2 database objects (stored procedures, views, synonyms, tables and overall schema), reporting, and administration. Qualifications: Bachelors degree in computer science or equivalent. Skill and Knowledge: 4-7 years of experience writing T-SQL code in order to triage issues, analyse data, and optimize database objects. 2-5 years of experience of troubleshooting using MSSQL 2012 R2/2014 SSIS . 2-3 years of experience relating to ETL flat file/real-time message data loading. Strong with MSSQL 2012 R2/2014 Administration. Key Competency Profile: Identify new opportunities by anticipating change and planning accordingly Feels comfortable working in a changing environment Communicates accurately at client's level of understanding, checking to make sure all information is correct. Be accountable for customer service of highest quality Help people improve by learning from successes and failures Finds flexible and rapid solutions to meet the clients needs. Takes controlled risks, seeking support from team members when unsure. Motivate each other to perform at our highest level Prioritizes work and sets realistic deadlines to ensure that important tasks are achieved on or ahead of time, with quality results. Shares own expertise with team members, while remaining open to others' ideas. Identify area of process improvement and automation Help team members with your expertise to archive common goal. Proactively identifying problems and solutions. Takes full responsibility for meeting the clients level of satisfaction. Checks back with client to ensure the correct information has been provided. Continuously searches for new ideas and better ways of doing things. Takes steps to learn about own department, its vision, its values and its strategic objectives. Encourages others to look for solutions rather than presenting problems Key Success Criteria:

We are looking for Analyst / Senior Analyst (Medical Transcriptionist Direct Upload) Technical Skills Proficient on escription, eS O ne/ Em dat & Fluency for Transcription (FFT) Platform. Eligibility criteria Any Undergraduate, Graduate or Post-graduate Should be trained, preferably certified and a relevant work experience with minimum 2 years as a Medical Transcriptionist/ Editor . Must be able to coordinate with managers and team. Members to ensure adequate client/customer support coverage. Must have excellent time management skills. Must be able to maintain multiple site information and must be able to multitask. Must be ready to work in a 24/7 environment with majority of time working in evening/night shifts. Must be ready to work with week off(s) other than weekends . Work experience as a medical transcriptionist/editor on a variety of medical specialties and work types. Experience and knowledge of other transcription platforms would be an added advantage.

Position summary Perform ETL operations on healthcare data from multiple sources. To succeed in this role, the candidate should be analytical and excellent communicator. Experience in the healthcare industry is a plus. Experience integrating data from disparate sources in MS SQL Environment. You will be responsible towards working with different stakeholders to accomplish business and operation goals. Key duties & responsibilities Data processing (ETL) using MSSQL 2012/2014 R2 SSIS with stored procedures, views, and other various database objects; import and export processing; data conversions; business process workflows and metrics reporting. Providing client support services and enhancements. Controlling daily ticket resolution/prioritization as client and user volume increases. Prioritizing issues based on client expectations, volume of current tickets, and visibility of issues across the enterprise. Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value. Provide SQL training to other technicians. Drive ticket resolution momentum and provide feedback to US Leadership where staff improvements can be made in order to better overall productivity of the technicians. Manage MSSQL Server 2012/2014 R2 database objects (stored procedures, views, synonyms, tables and overall schema), reporting, and administration. Skills and Knowledge Bachelors degree in computer science or equivalent. 4-7 years of experience writing T-SQL code in order to triage issues, analyse data, and optimize database objects. 2-5 years of experience of troubleshooting using MSSQL 2012 R2/2014 SSIS. 2-3 years of experience relating to ETL flat file/real-time message data loading. Strong with MSSQL 2012 R2/2014 Administration. Key competency profile Identify new opportunities by anticipating change and planning accordingly Feels comfortable working in a changing environment Communicates accurately at client's level of understanding, checking to make sure all information is correct. Be accountable for customer service of highest quality Help people improve by learning from successes and failures Finds flexible and rapid solutions to meet the clients needs. Takes controlled risks, seeking support from team members when unsure. Motivate each other to perform at our highest level Prioritizes work and sets realistic deadlines to ensure that important tasks are achieved on or ahead of time, with quality results. Shares own expertise with team members, while remaining open to others' ideas. Identify area of process improvement and automation Help team members with your expertise to archive common goal. Proactively identifying problems and solutions. Takes full responsibility for meeting the clients level of satisfaction. Checks back with client to ensure the correct information has been provided. Continuously searches for new ideas and better ways of doing things. Takes steps to learn about own department, its vision, its values and its strategic objectives. Encourages others to look for solutions rather than presenting problems

Designation: Executive/Associate Executive Department: Client Support Location: Chennai Experience: 1-5 Years Role Description: A Client service executive's role is to communicate customer needs to stakeholders and understand exactly how Client use your product or service. Duties/Responsibilities: Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition. Acquire a thorough understanding of key client needs and requirements. Expand the relationships with existing client by continuously proposing solutions that meet their objectives. Identifying and driving large teams, key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets / goals. Ensure the correct products and services are delivered to customers in a timely manner. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Revenue enhancement by maintaining defined customer SLAs with help of internal Stakeholders. Business Growth and Optimization. Process Development and Enhancement. Required Skills/Abilities: 1, Local Language 2, Excellent communication