538 Client Support Jobs - Page 19

Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L2 to join our dynamic team and embark on a rewarding career journey. Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Osourceglobal is looking for Desktop Support Engineer to join our dynamic team and embark on a rewarding career journey. Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Job Description We are looking for a dynamic Agronomist with a specialization or experience in hydroponics to join our team at Ahmedabad (Matar). The ideal candidate will play a vital role in designing crop plans, managing nutrient regimens, and guiding clients in running efficient and productive hydroponic systems. Key Responsibilities Design and optimize crop cycles for hydroponic systems (NFT, DWC, vertical, etc.) Assist in planning and setting up client hydroponic farms (urban farms, rooftop setups, commercial scale) Monitor plant health, water quality, and nutrient levels; provide timely interventions Guide clients on climate control, pH/EC management, and pest/disease control Train growers/farm operators in hydroponic techniques and farm management Conduct trials for new crops, nutrients, or growing methods Prepare and maintain technical reports, SOPs, and client advisory notes Collaborate with design, sales, and operations teams for holistic project execution Requirements Qualifications & Skills Bachelors degree in Agriculture / Horticulture / Agronomy or relevant discipline 2-3 years of experience in hydroponics, urban farming, or controlled environment agriculture (CEA) Strong understanding of hydroponic systems and nutrient management Hands-on experience with pH/EC monitoring, climate control tools, and crop health diagnostics Excellent communication and client-handling skills Willingness to travel for on-site consultations and client support Proficiency in documentation and MS Office tools Benefits Monthly Salary: \u20b925,000 \u20b930,000 (commensurate with experience) Health Insurance Company paid travel Accommodation support at project sites Opportunity to work with cutting-edge technologies and urban farming innovators Career growth in a high-impact, sustainability-driven industry Exposure to diverse hydroponic projects across India

0-2 years of experience, Work hours will align with EST, CST, or PST time zones based on US time zones, responsible for assigned Client accounts Experience working in International Call Centre, BPO, Technical Support Comfortable with night shift.

a technical specialist who helps customers resolve problems with a company's products or services

Accountable for accuracy of the client Master Data for their domain. Detail minded person will be responsible for validating data against standards using MS-Office tools and with client. Must possess strong communication and facilitation skills to effect timely and accurate delivery of data across cross-functional departments. Self-starter - will be responsible to recognize data deficiencies and work across cross-functional departments to close gaps. Must understand common client processes within their domain. Accountable for ensuring transactional data is accurate and loaded correctly into Client system - responsibility for data remains with the Dept. Management. Ensure the staff knows how to perform their role & how to use the system. First-line-of-defense in the function for questions from End-Users and problem solving. Escalate when support is needed from Client or other functions. Responsible for communicating to Client Support when needed. Explain the need for any new or improved functionality. Assist with the rollout / training of new or improved functionality. Coordination with client internal team support, to ensure successful use of the system and processes. Review, communicate, and escalate when necessary the Plant Operational Dashboard and ERP-Usage-Indicator metrics. In coordination with Plant Management & Client L2 support team. User-Readiness; First line-of-defense for training of new employees or refreshers of existing staff. Plant Management will monitor staff performance to Skills Matrix, Key User will ensure training is given to meet the Skills Matrix. Escalate when support is needed from Client team or other functions. Candidate will work in new Client's launch teams as necessary during new site launch or new module projects Profile and competencies to succeed The ideal candidate will have/be: Minimum education level: 3-5 years' experience with business processes. Candidate must have strong skills in the following: problem solving conflict management organizational alignment time management communication to management must be able to clearly understand, communicate, and meet objectives in a team environment Candidate must present independent thinking and out of box thinking to be proactive with process flow in a fast paced environment Candidate must be able to multi-task and adhere to timeline schedules. Hands on experience with Excel and SAP business applications, including SAP Application Components.

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts and WFO. CTC : Upto 28k To schedule an interview ring 9916839275 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275

South Indian Language knowledge Strong communication and interpersonal skills Good organizational and multitasking abilities Proficiency in MS Office (Word, Excel, PowerPoint) Problem-solving mind-set Required Candidate profile capitalplacement02@gmail.com P- 9891750342 | WhatsApp- 7895263093

Job Summary: We are looking for a dynamic Key Accounts Manager to oversee and nurture long-term relationships with our most important clients. The ideal candidate will be responsible for managing key customer accounts, identifying growth opportunities, and ensuring consistent delivery of value through our products and services. This role requires a strategic thinker with strong interpersonal skills and a proven track record in client relationship management. Key Responsibilities: Develop and maintain strong, trusted relationships with a portfolio of high-value/key clients. Gain a deep understanding of key customer requirements, business models, and decision-making processes. Serve as the primary point of contact between the client and internal cross-functional teams. Proactively identify customer needs and propose tailored solutions to drive client satisfaction and retention. Drive account growth by identifying upsell and cross-sell opportunities aligned with client objectives. Ensure timely and successful delivery of our solutions as per customer needs and service level agreements (SLAs). Manage and resolve client issues or complaints promptly to maintain trust and long-term engagement. Collaborate internally with operations, product, and service teams to ensure a seamless client experience. Prepare and present detailed reports on account status, revenue forecasts, and growth strategies to stakeholders. Lead internal discussions around process improvements and best practices for key account management. Contribute to revenue enhancement through proactive client engagement and internal optimization. Key Performance Indicators (KPIs): Client retention and satisfaction scores Growth in revenue from key accounts SLA adherence and complaint resolution turnaround time Expansion of business within existing Account profitability and margin improvements Requirements: Bachelors degree in Business Administration, Sales, Marketing, or related field. MBA preferred. Proven experience (8+ years) as a Key Account Manager, Client Relationship Manager, or similar role. Strong understanding of customer relationship management and strategies. Demonstrated ability to communicate, present, and influence credibly at all levels. Excellent organizational skills and attention to detail. Ability to analyze data and sales statistics and translate results into better solutions. Strong negotiation skills with a problem-solving attitude.

We are seeking enthusiastic and proactive freshers to join our Client Support team. This role is ideal for individuals with strong communication skills, a knack for problem-solving, and a desire to grow in the tech support domain. You will be the first point of contact for our clients, helping resolve technical queries and ensuring a smooth support experience. Key Responsibilities: Handle and respond to client queries via tickets and emails. Understand and replicate client issues to provide timely resolutions. Coordinate with internal teams (L2/L3) for escalations, bugs, or customizations. Maintain organized mailbox management and identify priority issues. Build and maintain strong client relationships through proactive communication. Support team performance and contribute to a collaborative work environment. What Were Looking For: Excellent verbal and written communication skills. Strong analytical thinking and a customer-first mindset. Basic understanding of ticketing tools Jira/Zoho/Servicenow & SQL queries Willingness to learn, adapt, and grow in a fast-paced tech environment. Open to working on weekends (rotational basis - 5 days a week). Why Join Us? Opportunity to work with a dynamic tech team. Learn and grow in a supportive environment. Career development and mentorship from experienced professionals.

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chat sessions to resolve client queries and concerns. Handle incoming calls, respond to emails, and address chat queries in a timely and professional manner. Manage help desk operations by prioritizing tasks, escalating complex issues when necessary, and maintaining accurate records of all interactions. Maintain high levels of product knowledge to effectively address client questions about products/services. Desired Candidate Profile 1-6 years of experience in a similar role (help desk or call center). Excellent communication skills for effective query handling over various channels (phone, email, chat). Strong issue resolution skills with ability to troubleshoot common problems independently. Proficiency in helpdesk management software/tools for efficient ticket tracking & reporting.

Role & responsibilities Implementation and Configuration : Implementation and configuration of ERP software to meet the client's requirements. Training and Support: Providing training to end-users and offering ongoing support after the implementation. Communication: Collaborating with clients, teams, and other stakeholders to ensure successful implementation. Post-Implementation Support: Addressing any issues or questions that arise after the implementation is complete. Problem-solving: Ability to identify and resolve technical and business issues that may arise during implementation. Business Understanding: Understanding of business processes and how software can be used to improve them. Needs Assessment: Gathering and analyzing client requirements to understand their specific needs and challenges. Adaptability: Ability to adjust to changing client requirements and priorities.

We have opening in international Customer Service. GOLDEN OPPORTUNITY FOR FRESHER Contractual for 3 months. UG Fresher / Graduate Fresher/ Exp - In hand 28.5 k / ctc 32k 5 Days working Attractive incentives Cab Facility Required Candidate profile Good communication skills Interested can share CV @ 8826979140/ 7042523201/9871856986 Mahi

Role & responsibilities Response to Client Emails in defined timelines Should adhere to the SLA and comply as per the defined process and client expectations. Assist with solving challenging client requests or issues and provide suggestions. Escalate as needed as per the escalation matrix. Freshdesk Ticketing tool experience required. Handle inbound and outbound (need based) client calls and provide support in getting resolution Preferred candidate profile Minimum Graduate Excellent verbal and written communication skills Good MS Power-Point and MS-Excel skills Networking & Building Relationships Time management and organizational skills Strong analytical and problem-solving Deadline-driven and initiative-taking individual Ability to maintain a calm composure in stressful situations. Ability to work independently and collaboratively. Ability to offer excellent customer service

At IDEMIA we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. About IDEMIA Public Security We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode Job Overview: We are seeking a skilled Software Developer proficient in C/C++. Good to have Java, C# but not mandate. Skills required Experience of working in product development environment. Language: C/C++/C#/JAVA. Operating system experience: Windows & Linux. Smart card technology experience. (preferred) Communication protocol - Thrift. Low level communication protocol - USB, UART, SPI, I2C. Experience in Cryptography, Symmetric (AES) and Asymmetric key algorithms (RSA). Hashing techniques (SHA256). TLS. Access control communication standards - OSDP & Wiegand. Docker build process. Experience of JIRA/SVN/GIT. Knowledge of database - SQL Server/SSMS tool. DB update/deletion working knowledge. Network debugging tool like Wireshark. Able to handle customer support calls for product technical queries/issues. Able to analyze the product technical issues by understanding the product features and source code. If required, make changes in source code, and provide issue resolution as well. Working experience in Access control devices (Desirable).

Hiring for Global Hospitality Process Blended Customer Service Role Join one of the worlds leading travel and hospitality support processes and become the voice behind exceptional guest experiences! Were looking for talented individuals who can deliver world-class customer support across chat and voice platforms. Position: Customer Service Executive (Blended Process) Industry: Global Hospitality & Travel Process Type: Blended (Voice + Chat Support) Eligibility Criteria: Education: Graduates (Freshers eligible) OR Undergraduates with minimum 6 months of experience in any customer service or BPO process. Skills Required: Excellent verbal and written communication skills in English Ability to handle both voice and chat-based interactions confidently Customer-first attitude with problem-solving skills Salary & Benefits: Freshers: 27,000 in-hand per month Experienced: Up to 32,000 in-hand per month Performance-based Incentives: Up to 10,000 per month Additional Perk: $300 Travel Voucher Shift & Work Schedule: Working Days: 5 days a week (2 rotational offs) Shifts: Rotational (247 process) Transport: Both side cab facility provided Hiring Process: HR Interview Operations Round AMCAT Assessment Work Location: Gurgaon (On-site) If you're passionate about delivering excellent service, working in a global environment, and love the travel industry – this is the opportunity for you! IF INTERESTED CALL ON - Rahul 9319920547 Rohit 9319920542 Shreya 9871086317 If your call is not answered please share your cv on WhatsApp on the dialed number and we will call you between 10am-7pm, Mon to Sat

Responsibilities: * Manage sales pipeline from lead to close * Collaborate with marketing on SEO strategies * Coordinate client meetings & events * Provide email & phone support to clients * Maintain CRM system accuracy Sales incentives

. Job Profile Summary Manages a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients. Job Description What Part Will You Play Provides leadership and guidance to a team tasked with conducting detailed review and analysis of data on client issues, client projects, implementations, client configuration changes, client escalations, as well as recommending appropriate client treatment. Creates, implements, tests, and strengthens plans of varying complexity aimed at supporting our clients. Collaborates with assigned clients to provide subject matter expertise from your teams area of focus Supporting your team members with removing roadblocks, finding solutions, prioritizing work as needed, communication across the organization, and raising issues as needed to leadership. Works to find ways to improve processes, efficiencies, and improved collaboration across the team and other teams in the organization. Not an exhaustive list; other duties as assigned. What Are We Looking For in This Role Minimum Qualifications Excellent Language Skills Bachelors Degree Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered. Typically a minimum of 5-6 years Related professional experience including a minimum of 2-4 years experience in a supervisory position or team lead position Working schedule would coincide with US hours to start and overlap over time to a more daytime routine that coincides with the existing Indian team. Preferred Qualifications Credit card business knowledge a plus TSYS Products and platforms a plus What Are Our Desired Skills and Capabilities Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Problem Solving - ability to deduce and solve complex issues and juggle multiple ongoing initiatives simultaneously. On call support - at times will rotate with other leaders for on-call support for our clients acting as front line client support when needed. Language Skills - A dvanced knowledge of English, written and verbal (C1 - C2).

Job Description: Manage and fulfill end-to-end recruitment requirements for both full-time and contract hires. Develop and implement recruitment strategies aligned with organizational goals. Handle state client requirements and work effectively with VMS portals like Vector, Covendis, and Dotstaff. Source candidates through job boards, social media, referrals, and networking. Collaborate with the business development team to deliver talent within the expected timeframe. Supervise and guide the recruitment team, define performance metrics, and conduct periodic performance reviews. Ensure adherence to government guidelines in the recruitment process. Utilize ATS tools like Ceipal for managing the recruitment process efficiently. Requirements: Education: Bachelor s degree in any discipline. Experience: 3+ years in technical recruitment and client support roles within the IT industry. 2+ years of leadership experience managing a team of recruiters. Strong hands-on experience working with state client requirements and managing state client portals. Proficiency with job boards and ATS tools (e.g., Ceipal). Excellent communication, organizational, and team management skills. Ability to work independently and meet tight deadlines in a fast-paced environment.

Who We Are Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte s 2023 Technology Fast 500 list of fastest-growing companies and we re just getting started. Job Description Job Overview: We are seeking an experienced and motivated Support Team Supervisor to lead and inspire our customer support team. The ideal candidate will be responsible for overseeing day-to-day operations, ensuring exceptional customer service, and driving team performance to align with the targets set forth by the Support Manager. As a Lead, you will play a key role in identifying training opportunities and escalating them to the Manager. You may be expected to mentor team members to deliver top-notch support to our valued customers. Responsibilities: Lead and mentor a dynamic support team, fostering a positive and collaborative work environment. Provide guidance, coaching, and mentorship to team members for continuous professional development. Work with the Support Manager to establish targets and goals for their respective teams that align with the department metrics and defined service level agreements (SLAs). Conduct periodic 1-on-1 meetings with agents to discuss performance, goals, and address individual concerns. Handle disciplinary actions when necessary and ensure adherence to company policies. Monitor and manage daily support operations, ensuring efficiency and effectiveness. Collaborate with cross-functional teams when necessary to address escalated issues and improve overall customer satisfaction. Manage the workflow of agents, create team schedules across multiple shifts, and delegate tasks to ensure workload balance. Help Support Manager, as necessary, in conducting regular performance evaluations and providing constructive feedback to team members. Assist with PTO (Paid Time Off), and Sick Time request management. Assist with interviewing and hiring of new Client Support Representatives Location: Hyderabad - Onsite #LI-Onsite We Put Our Employees First We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future. You ll fit right in if you: Do the hard work and go out of your way to deliver excellence Own outcomes and learn from your mistakes Are a collaborative and supportive team player win or lose, you lift others up Value authenticity, diverse perspectives, and inclusion in the workplace Have a passion for smart tech and the real estate industry Privacy Policy

1. Shall be responsible for order coordination &confirmation with Sales manager. 2. Shall be responsible for taking the order from dealers & 3rd parties if applicable. 3. Shall be responsible for timely order followup of existing customers. 4. Shall be responsible for coordinate with Customer for payments clearance. 5. Shall be responsible for first hand meeting for new inquiries or visits designated. 6. Shall be responsible for maintaining daily MIS.

Client Processing - S6Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters. Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients. Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.Provides support to business and technology managers. Handles complex client inquiries and requests.Identifies, investigates and resolves escalated and/or complex problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. Trains staff in technical tools and skills as well as specific internal or external client support activities to maximize their contribution to the team and ensure compliance with company policies and industry regulations.May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.Supports the achievement of team objectives.High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 7 plus years of technical and management experience preferred. Experience in the securities or financial services industry a plus. Applicable local/regional licenses or certifications as required by the business..

Experience in client servicing, sales coordination, or customer success in the building materials or construction industry. Familiarity with construction processes, material types, and project workflows.

Application Support and Technical Support skills Analytical Skills and Troubleshooting abilities Strong Communication skills Ability to work collaboratively in a team environment Knowledge of ITIL framework is a plus Experience with Microsoft Dynamics AX is beneficial Bachelors degree in Computer Science or related field

We have opening in international Customer Service. GOLDEN OPPORTUNITY FOR FRESHER UG Fresher / Graduate Fresher/ Exp - In hand 28.5 k / ctc 34k 5 Days working Attractive incentives Cab Facility Required Candidate profile Good communication skills Interested can share CV @ 8826979140/ 7042523201/9871856986 Mahi