538 Client Support Jobs - Page 18

At POD - Josh Technology Group, We are seeking talented and experienced Client Engagement professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle. Required Experience: 0-4 years of experience in Client Servicing Experience (Freshers can also apply). Work Location: 1) Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working) 2) Pune - Remote/Work From Home (2 Saturdays in a month are working) 3) Hyderabad - Remote/Work From Home (2 Saturdays in a month are working) Qualifications: Bachelor's/Masters degree in any relevant field Mandatory Prerequisites: Willing to travel to cities outside of Job location. Must know the regional language for Hyderabad - Telugu & for Pune-Marathi Who are we? POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value. What do we do? Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies. JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights. Core Responsibilities: Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates. Resolve their queries while using the portal. Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students. Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner. Connect with colleges on a daily basis to solicit interest in accordance with client's requirements. Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities. Ensure the recruitment drives or any college activities related to the platform are being effectively conducted. Ensure client satisfaction with the organization's products & services. Maintain high engagement levels with clients(Placement Team and Students) What are we looking for in you? Possess excellent Interpersonal and Communication Skills. Possess the ability to build long-term relationships with clients. Ability to multitask and to prioritize under deadline. Expert in delivering outcomes. Self-starter and a good team player with a high sense of ownership. Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment. Self-motivated and has an internal drive to produce high-quality work. Good working knowledge of Microsoft & G Suite. A stellar performer who: Has the desire to make it BIG. Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent. Has good Interpersonal skills and a Go-Getter personality. Has an eye for detail and good cognitive skills. Maintains Integrity and Professionalism in work. How will you grow here? Opportunity to build good relationships with the Training and Placement department of colleges. Work & interact directly with senior directors in an open and flat hierarchical structure. Freedom & a plethora of opportunities to introduce new things in the organization. Opportunity to Get Mentored by the Best. POD thanks you with Events, activities, and outings (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory Ghar ka khana). Medical Insurance (stay healthy, stay happy)

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities- Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging.- Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge.- System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly.- Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment.- User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences.- NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance.- Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x)- Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery).- Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance.- Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis.- Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering).- Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities.- Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment.- Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills- Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Services (MCS)Citrix Machine Creation - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments Good-to-Have Skills: - Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging.- Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems.- Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.- Ability to work independently and as part of a team in a fast-paced environment.- Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual App, VDI, NetScaler, MCS.- This position is based at our Bengaluru office.- A 15-year full time education is required. Qualification 15 years full time education

. Serve as the primary point of contact for clients. . Maintain long-term professional relationship. . Coordinate internally to ensure communication is timely, clear & professional. .Maintain and update database of new & existing clients. Required Candidate profile . Preferred female candidates only . Pleasing personality . Excellent communication skills.

Responsibilities: * Manage client relationships through regular communication & engagement * Ensure timely delivery of projects with high quality standards * Drive international sales growth via phone calls & presentations Work from home Leave encashment Performance bonus

Wipro HR Services India Pvt Ltd. is looking for a client Specialist for Human Resource Outsourcing (HRO) Process. Designation: Client Specialist Location: Gurgaon Role & responsibilities Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Please Call 9871407267 or Send Resume sakshi.thukral@niitmts.com Preferred candidate profile Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Undergraduates/ pursuing graduation are NOT eligible Work Experience- Freshers and Experienced Excellent communication skills- Written and Verbal Should be willing to work in night shifts Saturday/Sunday fixed off Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Coordinate with clients to understand their needs and expectations, providing tailored solutions and support. Develop strong client engagement strategies to foster long-term partnerships and drive business growth. Ensure seamless onboarding processes for new clients, setting them up for success from day one. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Responding in a timely manner to service issues and requests. Setting up new accounts / clients. Managing incoming calls and customer service inquiries. Identifying and assessing customers needs to achieve satisfaction. coordinating with IT project coordinator & development team.

Job Summary: We are seeking a dedicated and enthusiastic Client Support Specialist to join our team. In this role, you will serve as the primary point of contact for clients, providing exceptional service and support. The ideal candidate will have excellent communication skills, a solution-oriented mindset, and a passion for ensuring clients have a positive experience with our products and services. Key Responsibilities: Client Communication: Act as the first point of contact for clients via phone, email, live chat, or in person. Address client inquiries, concerns, and requests in a timely, professional, and courteous manner. Provide information and guidance on company products or services, helping clients to understand their options. Issue Resolution: Identify, troubleshoot, and resolve client issues efficiently, escalating to the appropriate department when necessary. Follow up with clients to ensure that their concerns have been addressed and they are satisfied with the resolution. Record and track client interactions and issues using CRM or support management software. Product Support and Training: Provide technical or product support to clients, guiding them through setup, installation, or troubleshooting. Assist clients with navigating the companys online platforms, ensuring they can access and use features effectively. Offer training sessions to clients to maximize their use of company products or services. Client Relationship Management: Build and maintain positive relationships with clients to foster loyalty and long-term satisfaction. Monitor client feedback and work closely with sales and product teams to ensure client needs are met and exceeded. Offer proactive solutions and anticipate potential client challenges to improve overall experience. Documentation and Reporting: Maintain accurate records of client interactions, support requests, and resolutions. Create and update client-facing documentation such as user guides, FAQs, and instructional content. Report recurring issues or feedback to management to help improve products and services. Team Collaboration: Work collaboratively with other departments, including sales, technical support, and product development, to ensure client needs are met. Participate in regular meetings to share insights and suggest improvements to the client support process. Skills and Qualifications: Education: High school diploma or equivalent; a Bachelor’s degree in Business, Communications, or a related field is a plus. Experience: Previous experience in a client support, customer service, or similar role is preferred. Familiarity with CRM systems (e.g., Salesforce, Zendesk) or helpdesk software is a plus. Skills: Strong verbal and written communication skills. Excellent problem-solving abilities and the capacity to handle challenging client situations. Ability to multitask and manage multiple client cases simultaneously. Ability to work effectively both independently and as part of a team. Other Qualifications: Patience, empathy, and a customer-first attitude. Tech-savvy, with a willingness to learn new systems and tools. Flexibility and adaptability in a fast-paced, changing environment. Professionalism and the ability to maintain a positive demeanor in challenging situations. Working Conditions: Work Hours: Full-time Location: Ahmedabad

Strong communication and interpersonal skills Good organizational and multitasking abilities Proficiency in MS Office (Word, Excel, PowerPoint) Problem-solving mind-set Required Candidate profile Experience :- 0 -2 yrs capitalplacement02@gmail.com P- 9891750342 | WhatsApp- 7895263093

Selected intern's day-to-day responsibilities include: 1. Owning overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction 2. Establishing a trusted and strategic advisor relationship to help drive the continued value of our products and services 3. Maintaining and developing customer success strategies and best practices, as well as customer support content 4. Communicating effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning 5. Maintaining existing customer success metrics and data as directed Other requirements Must have completed their education Must be eager and willing to learn and grow Based on performance, this internship will transition into a full-time role. Schedule: Day shift Application Question(s): Are you willing to commute to the office located at Nal Stop, Pune for this role? We work 5 days a week - Monday to Friday. Please apply only if you are okay with this. This internship comes with a PPO based on your performance. Are you okay with a full-time role post successful completion of your internship ? Education: Bachelor's (Required) Location: Pune, Maharashtra (Required) Work Location: In person

1 Year+ in International Voice Process (Required) Graduate Budget - Upto 9 LPA 5 Days/Cabs (Fixed Shift - 6:30PM - 3:30PM) Sat/Sun - Fixed Off (Max Age - 29 Years) Please Call - 9999869475 Required Candidate profile (Excellent Communication Skills - Required)

Job description Responsibilities: Job Role will involve handling Vendor calls, emails and text messages. Convey accurate and required information to the Clients and Other Stakeholders. Managing the Lifecycle of the order request within the timelines as per SOPs. Resolving client/vendor queries over call and managing order queue as per SLA. Required Candidate profile: Should be flexible to work in US shifts. Candidate must be from International calling background with excellent communication skills Should have good multi-tasking skills and excel skills. Candidate must be a graduate.

About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients Our founders and team members have industry experience and have held senior positions in a wide variety of companies from emerging startups to large Fortune 50 firms and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support You will use email and chat applications to give clients quick answers to simple IT issues For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering Microsoft, Cisco, Linux or similar certification is a plus If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you. Ultimately, you will be a person that our customer's trust They will rely on you to provide timely and accurate solutions to their technical problems. Experience : 2 3 years Shifts: Rotational Shifts Responsibilities Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support. Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams. Provide phone and help desk support for local and off-site users. Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting. Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g software developers) Provide prompt and accurate feedback to customers. Refer to the internal database or external resources to provide accurate tech solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Document technical knowledge in the form of notes and manuals Requirements Active Directory/User management/ Troubleshooting Office 365-Outlook Troubleshooting Windows and system application Troubleshooting Knowledge of Technical Terms DNS/DHCP/VPN/Network etc. Knowledge/Experience of Backup tools Knowledge of Ticketing tools and SLA. Knowledge of Server/Network Monitoring Tools Excellent analytical skills, written and verbal communication. Experience as a technical specialist in customer-facing roles Strong task management skills Customer focused with a passion for resolving unique problems Must have on-call support experience International client support experience (Preferred) Basic knowledge of AWS and Linux (Advantage) 24*7 Support (Rotational Night Shift) 5 days working. Voice Support. Perks working at Tech Holding: Learning & Development Opportunities 2 Rotational Week-Off Employee Family Insurance Various type of Leaves (Apart from Casual and Sick Leaves, New Parent Leaves, Marriage Leaves.) Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic If you require accommodation in the application process, please contact our HR

Role & responsibilities Need candidates with good experience in Blackline implementation Strong experienced into process digitalization and transformation Domain Expertise - RTR Location - Bangalore/Gurgaon Shift - Normal India Shift - but candidate needs to be flexible to support client deliverable Experience - 16 to 20 years

Roles and Responsibilities: Efficiently handle the customer service operations for international clients spread across 89 countries To convince and convert clients in order to meet revenue targets Work in collaboration with the Project Management Team for efficient project management. Shoulder responsibility for effective email communication with international clients and the home team. Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business Work in collaboration with the Marketing team for the implementation of strategies Manage B2B accounts and handle client calls effectively. Desired Candidate Profile: Graduates from any field/ MBA Freshers Desirable: 1 year of experience in a Customer service role Desirable: Knowledge about Scientific Publications and STEM industry Knowledge of MS Office Coordination and effective decision-making skills Good verbal and written communication skills Ability to prioritize tasks according to urgency and impact Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight Should be flexible to work in rotational Saturday and Sunday working environments.

We are looking for a proactive Client Calling & Support Executive to assist our international clients. The ideal candidate should have a good lead generation, technical background, strong communication skills, and to work in rotational shifts.

2 Year+ in Client Success Role (End-to-End) - Mandate Graduate Budget - Upto 12 LPA only grad 5 Days/Cabs (Fixed Shift - 6:30PM - 3:30PM) Sat/Sun - Fixed Off (Max Age - 32 Years) call n ping me on:8448760516 Required Candidate profile (Excellent Communication Skills - Required)

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Establish and maintain a trust-based relationship with dairy farmers. Be a reliable point of contact to support them in improving cattle health management through technology. Install Tags & Gateways at new farms by following the Standard Operating Procedures (SOPs). Ensure proper configuration and testing of devices for smooth operation. Regularly check the application to ensure: Proper functioning of tags, Gateway connectivity, Alerts and notifications are received and processed Collaborate with representatives and conduct farm visits to assess conditions and provide support. Monitor daily alerts, ensure appropriate action is taken, and record updates in the application with client support Visit farms, collect necessary inputs, and help resolve issues faced by farmers. Validate reported events with farmers and client representatives. Provide feedback to the backend team for process improvements. Encourage farmers to use the application effectively. Conduct informational meetings and training sessions to enhance adoption. Requirements Work Experience Minimum 6 months to 1 year (Freshers may also apply) Qualifications Diploma or Graduation in Animal Husbandry, Dairy, or Agriculture Soft Skills Excellent negotiation skills Excellent presentation skills Excellent communication skills in Kannada/ Telugu High levels of credibility, trust-building ability, and executive presence. Strategic thinker with a passion for sales Energetic, persistent, and goal-oriented with the ability to thrive in a field-intensive role. Leadership skills Well groomed Additional Information This role is ideal for individuals passionate about animal health, agriculture technology, and farmer engagement. Trust and good relationships with dairy farmers are key to success in this role. It offers an opportunity to work closely with farmers and contribute to improving cattle health management through digital solutions. Proficiency in the local language is mandatory Mandatory Requirement: Own a two-wheeler for field visits.

SpartaSystems is looking for Sr Account Manager to join our dynamic team and embark on a rewarding career journey Develop and execute account plans for key clients Build and maintain strong relationships with clients by understanding their business needs and goals Identify new business opportunities within existing accounts and develop strategies to expand the business Collaborate with the sales team to develop proposals, presentations, and contracts Monitor and report on account performance, including sales and revenue targets Provide exceptional service and support to clients, responding to inquiries and issues in a timely manner Work closely with internal teams such as sales, marketing, and customer service to ensure that clients receive the support they need Participate in industry events and conferences to stay up-to-date on industry trends and developments Provide regular updates and reports on account activity to senior management Strong sales and marketing knowledge Experience using CRM systems and account management tools Strong customer focus with the ability to build and maintain relationships Excellent communication and interpersonal skills

Skill required: Retirement Solutions - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do 3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesASPPA Certified (Preferred)Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followed What are we looking for NANA Roles and Responsibilities: Bachelors degreeExperience in the US retirement industry mandatoryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Ability work independently Qualification Any Graduation

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workloadTower:Group InsuranceLevel 1:Employee BenefitLevel 2:Claims ProcessingMust have/ minimum requirement2+ years of experience in Insurance Disability Claims Processing.Knowledge of MS Office Tools and good computer knowledge. Roles & Responsibilities:Processing Disability insurance claims, calculating overpayments and Underpayments.Review and assess complex Disability claims to determine benefits and eligibility for payment.Research and verify claims information including policy details, claims document validation, calculating benefit amount and other relevant documentation.Identify the correct payee or beneficiary to release the claims payment.Complies with all regulatory requirements, procedures, and Federal/State/Local regulations.Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability to identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Skillset:Graduate in any stream.Open to flexible shifts based on business requirements.Good verbal & written communication skillsGood typing skills and attention to detail.Time management skills. Ability to work independently Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processedStrict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Support creation procedure documents Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Bachelors degreeExperience in the US retirement industryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Good time management skillsAbility work independently3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions. Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processedStrict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Support creation procedure documents Qualification Any Graduation

Role & responsibilities Deliver technical support to end-users of the product by handling and resolving customer complaints. Efficient dealing of complaints to completion and enabling satisfaction of customers. Interact with customers to provide information in response to queries, concerns, and requests about products and services. Identify and escalate priority issues as per client specifications. Documenting all calls accurately with regards to Customer queries. Provides answers to clients by identifying problems & guiding them through corrective steps. Improves system performance by identifying problems, recommending changes. Obtain and evaluate all relevant information to handle product and service inquiries. Direct requests and unresolved issues to the designated resource. Communicate and coordinate with internal departments. Prioritizing and managing multiple open cases at a time. Hands on experience on G-Suit Must be high thinking and able to address critical situations Hands on experience on handling the customers & partners request Basic knowledge of Linux/Networking/Docker & SQL Must have ITIL knowledge Preferred candidate profile Adaptability and willingness to learn new tools and applications. Excellent communication, logical ability, and convincing skills. Self-Driven & Proactive. Should be comfortable in 24*7 Shifts. Team Orientation- Seeks and accepts advice, suggestions, and constructive criticism from other

MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with around 90 million customers in over 60 countries. Basic Functions Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physicians office

About Smart Working At Smart Working, we believe your job should feel right not just look right on paper. This isn t just another remote role. This is belonging remotely and that s a big difference. From day one, youre supported, valued, and part of a genuine community. Were proud to be one of the highest-rated companies on Glassdoor India. With one vision in mind Geographical limitations should not dictate access to talent Smart Working helps great people build long-term, full-time remote careers with exceptional UK teams. We ve created a culture where youre backed from day one and given the space to grow personally and professionally. About the Role We re hiring a Software Developer & Client Support Engineer for a UK-based digital solutions company. You ll work closely with the internal team to support and develop their existing platforms, primarily built on the .NET Framework with Web Forms. This is a permanent, full-time role , ideal for someone with solid ASP.NET (VB.NET or C#) and SQL Server experience, a passion for problem-solving, and strong communication skills. The role is both technical and client-facing you ll be expected to own coding tasks over time and directly support end users with professionalism and clarity. What You ll Be Doing Contribute to the ongoing development and maintenance of internal web platforms (Web Forms-based). Respond to and resolve support issues from clients within defined SLAs. Learn and gradually take ownership of the codebase, reducing dependency on internal stakeholders. Gain a deep understanding of internal processes and client-facing expectations. Communicate regularly with clients and colleagues to clarify issues and deliver clean, tested solutions. Must-Have Skills 5+ years of experience with ASP.NET (VB.NET or C#). 5+ years of hands-on experience with SQL Server (basic CRUD and stored procedures). 6+ years of overall web development experience, including HTML. Nice-to-Have Skills Experience with JavaScript and CSS. Familiarity with DevExpress controls. Why Smart Workers Love It Here Fixed Shifts 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter). No Weekend Work Real work-life balance, not just words. Day 1 Benefits Laptop and full medical insurance provided. Support That Matters Mentorship, community, and forums where ideas are shared. True Belonging A long-term home where your contributions are valued. At Smart Working, you ll never be just another remote hire. Be a Smart Worker valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition. If that sounds like your kind of place, we d love to hear your story.