538 Client Support Jobs - Page 17

Application support & client interaction Troubleshooting, Excel, Microsoft Teams, Collaboration with internal teams, merchants, and developers for resolution Support provided through calls, emails, and live chat platforms

Hi, Greetings from the IDESLABS, Urgent Requirement for Customer service Support. Location:Pan India Mode of work:Hybrid Employment Type:C2H JD: Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA sFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams. Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA s First level issue investigation on any Website outages reported by the end users. Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client. Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week. Excellent communication skills to communicate with end users.

Senior Business Development Executive (Farmland Projects) Location: Jayanagar, Bengaluru, Karnataka, India Work Type: Full-time Experience: 3 to 6 Years Education: Any Graduation Salary: 4 to 6 LPA + Attractive Performance-Based Incentives Commitment: Minimum one-year commitment required About the Role A pioneering Agri-Tech company is revolutionizing managed farm plots by seamlessly integrating sustainable farming with modern technology. Headquartered in Bangalore, India, we empower individuals to own and manage agricultural land without complexities. Our commitment to sustainability focuses on improving soil health, reforestation, and rural livelihood support, fostering a responsible land stewardship community. Join us in transforming farmland ownership into a fulfilling and nature-positive experience! Role Overview As a Senior Business Development Executive (Farmland Projects), you will play a key role in driving customer engagement, leading site visits to our managed farmland properties, and converting interest into farmland investments. If you love nature, enjoy traveling, and are passionate about consultative sales, this role offers the perfect blend of outdoor and client-facing responsibilities. Key Responsibilities Conduct on-site farm visits to guide potential investors and provide an exceptional experience. Engage with prospects to answer queries and educate them about managed farmland ownership. Follow up diligently with leads and ensure smooth progression through the sales funnel. Meet and exceed site visit and sales targets while driving customer engagement. Maintain accurate CRM records of all customer interactions and site visit details. Stay updated on company offerings and market competitors to communicate effectively with clients. Collaborate with operations and hospitality teams to enhance customer experiences at farm locations. Represent the company at events, project launches, and exhibitions when required. Preferred Skills & Attributes Excellent communication and interpersonal skills to connect with high-net-worth customers. A passion for nature and sustainability, aligning with our eco-conscious values. Sales-oriented mindset with a proven ability to meet or exceed targets. Persuasive skills and soft skills to engage clients effectively. Strong organizational skills and attention to detail. Ability to work independently and collaboratively. Proficiency in Microsoft Office, CRM tools, and relevant software. Work Culture & Benefits Healthy work environment with exposure to nature, organic food, and serene farmlands. Structured work schedule ensuring a healthy work-life balance. Work Timing: 5.5 days a week, with one day off (excluding weekends) and one extra day off every alternate week. Festival & Casual Leaves as per company policy. Attractive performance-based incentives in addition to fixed salary. Travel & Accommodation: Fuel reimbursement for own vehicle; accommodation and meals provided for late or distant visits. Secure farm stays with CCTV, security, and a family-friendly environment. Why Join Us? Be part of a fast-growing Agri-Tech company at the forefront of sustainable farming. Engage directly with high-net-worth clients passionate about nature and investment. Enjoy a dynamic mix of office and outdoor work. Contribute to a green future through eco-friendly land development and ownership.

Business Development - Executive (Farmland Projects) Location: Jayanagar, Bengaluru, Karnataka, India Work Type: Full-time Experience: 0 to 3 Years Education: Any Graduation Salary: 2.5 to 4 LPA + Attractive Performance-Based Incentives Commitment: Minimum one-year commitment required About the Role A pioneering Agri-Tech company is revolutionizing managed farm plots by seamlessly integrating sustainable farming with modern technology. Headquartered in Bangalore, India, we empower individuals to own and manage agricultural land without complexities. Our commitment to sustainability focuses on improving soil health, reforestation, and rural livelihood support, fostering a responsible land stewardship community. Join us in transforming farmland ownership into a fulfilling and nature-positive experience! Role Overview As a Business Development - Executive (Farmland Projects), you will play a key role in driving customer engagement, leading site visits to our managed farmland properties, and converting interest into farmland investments. If you love nature, enjoy traveling, and are passionate about consultative sales, this role offers the perfect blend of outdoor and client-facing responsibilities. Key Responsibilities Conduct on-site farm visits to guide potential investors and provide an exceptional experience. Engage with prospects to answer queries and educate them about managed farmland ownership. Follow up diligently with leads and ensure smooth progression through the sales funnel. Meet and exceed site visit and sales targets while driving customer engagement. Maintain accurate CRM records of all customer interactions and site visit details. Stay updated on company offerings and market competitors to communicate effectively with clients. Collaborate with operations and hospitality teams to enhance customer experiences at farm locations. Represent the company at events, project launches, and exhibitions when required. Preferred Skills & Attributes Excellent communication and interpersonal skills to connect with high-net-worth customers. A passion for nature and sustainability, aligning with our eco-conscious values. Sales-oriented mindset with a proven ability to meet or exceed targets. Persuasive skills and soft skills to engage clients effectively. Strong organizational skills and attention to detail. Ability to work independently and collaboratively. Proficiency in Microsoft Office, CRM tools, and relevant software. Work Culture & Benefits Healthy work environment with exposure to nature, organic food, and serene farmlands. Structured work schedule ensuring a healthy work-life balance. Work Timing: 5.5 days a week, with one day off (excluding weekends) and one extra day off every alternate week. Festival & Casual Leaves as per company policy. Attractive performance-based incentives in addition to fixed salary. Travel & Accommodation: Fuel reimbursement for own vehicle; accommodation and meals provided for late or distant visits. Secure farm stays with CCTV, security, and a family-friendly environment. Why Join Us? Be part of a fast-growing Agri-Tech company at the forefront of sustainable farming. Engage directly with high-net-worth clients passionate about nature and investment. Enjoy a dynamic mix of office and outdoor work. Contribute to a green future through eco-friendly land development and ownership.

Service Technician will be responsible for Installation and Setup of vending Machines, Maintenance & Repair, Remote Client Support, Inventory Management, Reporting &Documentation, Support Operations, CRM – Salesforce, Spares & Inventory Management Required Candidate profile BE ( Computer Science or Electronics) with Vending Machines or Machine Tools related Industry experience Excellent in computer skills in Hardware & networking Fluency in English, Hindi, Marathi

Dexian Hiring APAC - Client Partner Looking for experts from APAC market to work as Client Partner with outstanding communication skills. APAC recruiter/Account manager are welcome to apply. Note: Sourcing/Screening/Recruitment is not part of this role. Exp : 5+ yrs Location - P une Kharadi - Dexian (Disys) India Technologies Private Limited, Office # 101, First Floor, Building No. B6 (R4), Gera Commerzone, Kharadi, Pune, Maharashtra 411014 Shift : 7am IST- 4pm IST Client Partner Job Responsibilities Create Relationships with MSP coordinators, leads, Program Mangers, Supply Chain and Sponsor/ Vendor/Procurement. Manage and oversee the associated client VMS tool to evaluate requirement activity (Open, closed, pending, etc.) Work closely with MSP contacts to further understand data in the tool. This communication supports and prioritizes our response and delivery. Essentially where is our time best spent to monetize requirements Educate AEs on MSP Process and partner to bringing value to the AEs. (reports with Manager names, Activity per job number, program Metrics, Providing manager leads ) Orchestrate all AE Activity to ensure all are compliant with Rules of Engagement. Facilitate “Behind the scene” Deals to ensure we are NOT in trouble and out of compliance. Attend supplier/spotlight calls and update delivery team Work closely with recruiting leads to vet and submit best candidates Edit/Format resumes to meet submission criteria for each unique client Monitor VMS tool throughout the day for any and all updates to ensure we do not have resources focused on closed requirements and send updates to delivery team. Work with AE’s to coordinate submission, interview, Offer acceptance and onboarding. Accept interview offers and coordinate scheduling Interview and prep candidates for client interview. Identify any red flags. Debrief candidate after interview to understand questions asked to better prepare next candidate Extend offer. Complete the onboarding formalities in the client tool, once the HRBP has completed the BGC and the candidate is cleared to start Monitor background checks and ensure we are compliant with client requirements Communicate any onboarding challenges with Client Coordinate first day arrival – making sure all information is received from the client and delivered to recruiting/ leads and Ae’s Work with the AEs and providing regular updates on their hires Coordinate with candidates on any pending timesheets issues Work with the Accounts receivable team on any invoice issues. Also work with the Accounts Payable team on any client rebates Respond to client audits and any other adhoc requests by the client on market research, our company capabilities etc. Work on periodic client surveys and submit them in the given timelines Check Active Workers duration in the VMS and coordinate with the MSP on worker extensions and update analyzer. Reach out to the candidates and inform them about the extensions Prepare shadow scorecards monthly/quarterly, for the clients that have an actual scorecard. Send out a quarterly overview to the stakeholders and delivery on how we are doing on the account if there is no client scorecard Setup scorecard review meetings with the MSP, as well as schedule regular health check calls Maintain and update client success profiles with any new information on the account and share it with delivery Call candidates that are being terminated by the client and take care of offboarding formalities internally with HRBP and externally with the client Check on the badge, submitting final timesheets, check on personal belongings etc. and work through the issues accordingly. Interested candidates please share your updated profile with the below details Name Contact number Current location Current company Total years of exp Relevant exp in APAC Current CTC Expected CTC Notice period

InfoEdge is hiring for Chat Support and Operations role for IIM Jobs. If you have excellent verbal and written communication skills , you can apply for this role. If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 9th June 2025 Monday Interview Time - 10:00AM - 4:00PM Venue - C-10 ,Sector 1 ,Noida (Nearest Metro - Noida Sector 15 ) (Near to KIA Allied and NEXA Showroom) Google Map - https://maps.app.goo.gl/8G3hW5Emoy7hs87f7?g_st=aw Nearest Metro - Sector 15 Noida Contact Person - Vrinda Gupta Documents Required - Updated Resume in hard copy Email Resume - vrinda.gupta@naukri.com About BU: AmbitionBox Ambition Box was founded in 2015 with a vision to help job seekers prepare for interviews and build successful careers. Now a part of Naukri.com, Ambition Box has grown rapidly and serves over 1 crore users every month, offering company reviews, interview questions, salary insights, and more. Job Objective To support B2B client queries through calls, chat, and email, ensuring a smooth and positive experience for our clients. Key Responsibilities Respond to client queries via calls, chat, and email, providing accurate and timely solutions. Review and moderate content to maintain the quality and accuracy of information on our website and reports. Coordinate with internal teams (design, product, operations, etc.) to ensure smooth functioning of our online listings and advertisement products. Learn and understand key processes, including service level agreements (SLAs), turnaround times (TAT), and standard operating procedures (SOPs). Achieve productivity and quality targets for client communications. Demonstrate product features and resolve client queries through email or calls. Required Skills Strong written and verbal communication skills. Willingness to learn and adapt quickly. Ability to handle multiple tasks efficiently. Attention to detail and a keen eye for quality. Basic client-handling skills (training will be provided). Interest in content moderation and proofreading. What We Offer Rapid learning and growth opportunities. End-to-end ownership of your tasks with guidance from experienced mentors. Freedom to innovate, experiment, and learn from mistakes. Opportunity to work on impactful projects that shape the industry. Exposure to multiple roles and responsibilities develop a versatile skill set! Be part of one of Indias fastest-growing career advisory platforms. Why Join Us? Work in a supportive, fast-paced environment designed for learning and growth. Receive mentorship and training to help you succeed. Be part of a team that values your ideas and encourages you to take initiative. Make a real impact by helping millions of users build better careers. Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/ Contact - 88260 177 78

Role - Customer Support Analyst Exp - Fresher - 1 Years Location - Pune / Bangalore Skills - Customer Service / Technical Support / International Process / Communication Language - English Mandatory

Dear Candidate, Infoedge is conducting a walk-in drive for one of its business unit i.e iimjobs.com for Client Engagement role. Date - 4th June' 25 (Wednesday) Time - 10 AM to 3 PM Address - C-10, Sector - 1, Noida (near Sector - 15 metro station) About BU: iimjobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Why Join Us? This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Customer Success at iimjobs.com A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Eligibility Criteria: Experience - 0-3 years Location: Sector - 132, Noida (3 days from office, 2 days WFH) Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications : 1. Self starter, an ability to work in a fast growing, challenging start-up work space 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organisational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Job Role As a Key Account Manager in our dynamic job platform business, you will be a crucial part of the team responsible for supporting key client accounts. Your role will involve working closely with Key Account Manager to ensure the satisfaction of our clients and the successful execution of our job platform services. This position requires a proactive and detail-oriented individual who is passionate about delivering exceptional customer service and contributing to the growth of our client If you are a motivated individual with a passion for client success, this is an excellent opportunity to contribute to the growth of our job platform business. Join us in revolutionizing the way organizations connect with talent and candidates find their dream jobs. Key Responsibilities: Client Support: Act as a primary point of contact for key accounts, addressing their inquiries, resolving issues, and ensuring overall client satisfaction. Collaborate with Key Account Managers to understand client needs and expectations Data Analysis and Reporting: Analyze client performance data and generate regular reports to highlight key insights and trends. Communication and Coordination: Facilitate communication between clients and internal teams, ensuring seamless collaboration and timely resolution of issues. Collaborate with cross-functional teams to address client needs and deliver on service commitments. Problem Resolution: Identify and troubleshoot any issues or challenges faced by key accounts, working collaboratively with the support and technical teams to find solutions. Client Engagement: Assist in organizing and participating in client meetings, presentations, and events. Collect feedback from clients and communicate insights to the appropriate teams for continuous improvement. Basic Requirements: 1. Basic knowledge of working with Excel/Google Sheets 2. Excellent communication skills, both written and verbal 3. Strong organizational and multitasking abilities 4. Experience is required

Roles and Responsibilities: Build and maintain strong client relationships. Analyze customer data to identify trends and areas for improvement. Proactively engage with customers to address concerns and gather feedback. Resolve customer issues promptly and effectively. Educate customers on product features and updates. Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. Collaborate with other departments to enhance the overall customer experience. Additional Qualifications and Skills: Customer Retention Customer Support

Role & responsibilities : This position is responsible for achieving revenue growth of assigned Product line. Technical support to Sales/Customers. Competition mapping for different product lines of Phoenix contact in coordination with Sales team. Regular Follow-up with Sales team for business conversion. Product gap analysis to support business unit head for new product development. Product Presentation to Sales/Customer/Channel Partner. Inter-department coordination. Preferred candidate profile : Min Industry Experience: 3 yrs. Engg. Graduate only in Electrical/Electronics/instrumentation (Mechanical would be consider for this position) Exposure to Electronic / Electrical / Automation Industry Efficient technical skill in MS office, Office 365, & any other compatible program. Teamwork skills Solution-oriented approach Excellent Communication and facilitation skills Ability & willingness to meet the deadlines and defined goals Planning and execution skills Assertive & goal oriented Integrity Analytical Abilities & Creativity Personnel Competence: Knowledge of Basic Industrial Environment & technology Product Knowledge Commercial framework related to Sales and Marketing Execution ability for product strategy Ready for Domestic and International travelling Ready to relocate as per job requirement Special Requirements : Prior Experience in Product marketing will be added advantage

International Customer Support Voice Exp: Min1 Year in Int/Dom Voice Graduate CTC: 4.5 LPA Fixed + Allowances + Incentives Bangalore (Electronic City) Notice: Immediate or 30 days NP Shifts: 24/7 Rotational Both Way Cab (WFO)

We're hiring for a Client Support & Coordination Executive requiring good communication skills and basic computer knowledge. Key responsibilities include handling client queries, scheduling tasks, and coordinating with internal teams. Annual bonus

Strong communication and interpersonal skills Good organizational and multitasking abilities Proficiency in MS Office (Word, Excel, PowerPoint) Problem-solving mind-set Required Candidate profile Experience :- 0 -2 yrs capitalplacement02@gmail.com P- 9891750342 | WhatsApp- 7895263093

Role & responsibilities Prior experience working with U.S. clients and in US time zones. Experience with Contract management , Contract administration or Accounting (CA inter drop out and with some accountant background will also work out who has experience in handling contracts and legal experience) Advanced skills with Excel including data analysis, reporting, and document formatting. Excellent written and verbal communication skills with the ability to manage professional correspondence and virtual meetings. Strong attention to detail, proactive follow-up, and ability to work independently across distributed teams.

Collecting orders from the client through CRM . Posting ads in the social media platform Handling and resolving client queries Preparation of sales report weekly basis Handling Accounts and Administration activities. Required Candidate profile Male/Female Candidate Any Graduate Good Communication Kindly reach us Gokuladevi 8668041213

"Hiring for Client Service Executive (Technical- US Voice Process)- Freshers/Experienced-US Shift-Work From Office-S10 Healthcare-Guindy-Chennai" **Interested candidates can walk-in directly for the interview (OR) send your resume to hr@s10health.com WALK-IN DETAILS : MON to FRI between 12 pm to 7 pm. ASSESSMENT LINK: http://recruitment.s10health.com NOTE: Kindly complete the assessment before attending the walk-in interview. Once you complete the test, pls notify your interview status to HR along with interview date, time and name through WhatsApp. REQUIRED ITEMS: 1. System/Laptop With Proper Internet Connection (CAMERA is Not Required) (Do Not Use Mobile Phones) 2. Headphones/Mobile Headset For Audio Test. JOB REQUIREMENT: *Freshers with Excellent Communication can apply *Candidates with International Voice Experience can only apply. *Should have minimum 0.6 months experience in US Voice Support. *Experience-0 to 5 years (Fresher can also Apply) *Any Graduates (UG/PG/Diploma) *Excellent Communication *Flexible to work in Fixed US Shift (Mon-Fri) *Fixed Weekend Off (Sat & Sun) *Work Location-Guindy-Chennai *Cab Service- Only Drop Facility *Work From Office *Immediate Joiners *Salary- Best in Industry *Should have Good Typing skills & Listening skills. JOB DESCRIPTION: 1. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly. 2. Strong problem-solving abilities and a proactive approach to addressing client needs. 3. Basic computer usage hardware and software knowledge (Excel, word and basic computer hardware) 4. Good knowledge on MS Excel, MS Teams, Go To Meeting, LogMeIn, TeamViewer, Zoom, Skype. 5. Troubleshooting, analysing and reporting of client issues. 6. Follow-up client issues to ensure the reported technical issues have been resolved. 7. Need to attend US Professionals queries, Comments and Requests via Phones. 8. Strong Multitasking and organizational skills. Exceptional knowledge of customer relationship management best practices. 9. Ability to work under pressure. 10. Should handle US client calls & mails. 11. Should have American Accent. 12. Serve as the primary point of contact for healthcare clients utilizing our services. 13. Provide comprehensive assistance to clients, including troubleshooting technical issues, answering inquiries, and addressing concerns with empathy and professionalism. 14. Collaborate closely with internal teams, including operations, IT, and sales, to ensure seamless service delivery and client satisfaction. 15. Utilize in-depth knowledge of US healthcare processes to guide clients through our services. 16. Stay updated on industry regulations and best practices relevant to our services. 17. Represent the company professionally in client meetings and presentations as needed. 18. Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. COMPANY PROFILE: S10 Health , a Healthcare KPO is a vibrant healthcare solutions organization promoted by leading healthcare industry veterans and physicians, passionate about making a significant social impact in the healthcare sector, the world over. Chennai Venue: S10 Healthcare Solutions (P) Ltd. #21, Race Course Road, Guindy, Chennai 600032. LANDMARK: Near Guindy Railway Station / Behind ABT Maruti Showroom

Responsibilities: Guide users through the KYC process Address basic user doubts & objections Maintain communication status & notes in a tracking sheet or CRM Coordinate with team to provide feedback and improve user flow Sales incentives Work from home

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

Company Description We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide. Please visit www.IdeaElan.com for more information. Job Description We are looking for a proactive and tech-savvy Account Manager to join our remote team. This role requires someone with exceptional communication skills who can confidently demonstrate our SaaS product to clients, answer queries, and support them throughout their journey. The ideal candidate will be the primary point of contact for customers, ensuring they understand the product s features and value. Key responsibilities Demonstrate and explain the features of our SaaS product to potential and existing clients. Serve as the first point of contact for client queries, providing timely and effective responses. Build and maintain strong client relationships through regular communication and follow-ups. Assist customers with onboarding, troubleshooting, and ongoing usage of the platform. Collect feedback from users and coordinate with internal teams to improve the product. Document customer interactions and maintain detailed records using CRM tools. Support client retention and ensure a positive customer experience throughout. Required Experience 2-5 years of experience in customer success, client support, or account management (preferably in a SaaS environment). Excellent verbal and written communication skills in English. Strong presentation skills with the ability to explain complex technical concepts in simple terms. Technically inclined and comfortable using web-based platforms and CRM tools. Ability to work independently and manage multiple client accounts simultaneously. Self-motivated, detail-oriented, and capable of handling a fully remote work environment Working Hours This is a full-time remote position that requires availability during 3:00 PM IST - 12:00 AM IST.

Amazon has spent years building one of the world s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers products from factory floor to customer doors seamlessly. Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Sr. Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in STAR investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. Act as a point of escalation for outstanding issues, questions, and concerns to Amazon Sellers in a contact center environment. Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues. Liaise with other departments as required to resolve Seller issues and questions. Provide prompt and efficient education and service to AWD Sellers including appropriate escalation of Sellers issues. Identify proactive documentation of operational procedures required to tackle known recurring issues Contribute to a positive team environment and proactively aid team members with difficult contacts as needed. Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions. Demonstrate time-management skills and the ability to work without assistance while using departmental resources, policies and procedures. Bachelor Degree, preferably in Business/Supply chain related disciplines. Minimum 2-4 years of working in a customer-service environment, preferably within a contact center handling escalation and client support / service delivery. Proficiency in both written/verbal English to handle queries and concerns from sellers. Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace. Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue. Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Demonstrated experience working with cross departmental teams with proven collaboration skills. Demonstrated ability as a critical thinker with the vision to work both tactically and strategically. Ability to compose a grammatically correct, concise, and accurate written and verbal response. Experience working as an L4 Sr. Specialist and/or in a customer service environment, preferably within a contact center. Proven analytical thinking with a natural tendency to use data in decision-making and prioritization. Clear, crisp, and proactive documentation of operational procedures required to tackle known recurring related patterns. High level of integrity and discretion to handle confidential information. Proven track record of complex and creative problem solving and the desire to create and build new processes.

Process customer orders accurately through internal systems Coordinate with internal teams (warehouse, logistics, and sales) to ensure on-time delivery Handle customer inquiries and update order status Maintain documentation and records of all orders Required Candidate profile Monitor inventory levels and follow up with suppliers/vendors Resolve order discrepancies and escalations Generate regular reports Ensure compliance with company SOPs and quality standards Perks and benefits Perks and Benefits

Conduct product demonstrations, showcasing the unique features and benefits of our IT solutions to prospective clients. Maintain and update the Customer Relationship Management system, ensuring accurate records of interactions & sales progress. Required Candidate profile Client Support: Address and resolve client inquiries and concerns, providing top-notch customer service to ensure client satisfaction and loyalty. Call/ Whatsapp : 91-9724346949 / 9327657730 Perks and benefits Alternate Saturday Off Flexible working hours

Job description Title: Customer Success Manager Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST About BlackBeltHelp BlackBeltHelp is a leading provider of AI-powered IT and student services support solutions for higher education, dedicated to enhancing student experiences and institutional success. We partner with higher education institutions to deliver seamless, innovative, and cost-effective support solutions. Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements 3-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. Technically savvy with a passion for learning and optimizing customer journeys. Self-motivated, results-oriented, and highly accountableable to thrive in a fast-paced environment. Experience with CRM tools and success platforms is required. Why Join BlackBeltHelp? Be part of a high-performing team where your impact is recognized and rewarded. Enjoy growth opportunities in a fast-moving, collaborative, and mission-driven environment. Play a key role in driving success for higher education institutions nationwide. If you're a motivated customer success professional ready to lead client relationships and drive real growth, we want to hear from you.