538 Client Support Jobs - Page 16

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-7 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Strong understanding of the BFSI sector and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Strong understanding of the BFSI sector and its regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and critical thinking skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks associated with business operations. Job Requirements Strong understanding of the BFSI industry and its regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and critical thinking skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Strong understanding of the BFSI sector and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

Responsibilities: * Manage client relationships through effective communication and issue resolution. * Collaborate with marketing team on campaigns and initiatives.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of the BFSI sector and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-7 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of the BFSI sector and its regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and critical thinking skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 0-2 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of the BFSI sector and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of the BFSI sector and its regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and critical thinking skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of the BFSI sector and its regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and critical thinking skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of the BFSI industry and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

We are looking for a highly motivated and enthusiastic individual to join our team as an Executive Trainee in Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to drive business growth. Provide exceptional customer service and support to clients. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of the BFSI sector and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other productivity software. Ability to adapt to changing circumstances and priorities.

Job Title: Lifestyle Manager About Us: We're a globally award-winning luxury concierge services company based in Bangalore, seeking talented and passionate Lifestyle Managers to join our team. If you have a keen eye for detail, exceptional organizational skills, and a passion for delivering extraordinary experiences, we invite you to apply. Key Skills: - Integrity: Extremely trustworthy with a strong moral compass - Attention to Detail: Meticulous and thorough in all aspects of work - Pro activity: Anticipate and exceed client expectations - Continuous Improvement: Committed to self-improvement and service enhancement - Self-Motivation: Driven to deliver exceptional results - Flexibility: Adaptable and enthusiastic about new challenges - Sound Judgement: Ability to make informed decisions on behalf of clients - Collaboration: Effective teamwork and communication skills Responsibilities: - Client Relations: Build and maintain strong relationships with clients through regular updates, welcome appointments, and personalized dialogue - Needs Assessment: Evaluate customer needs, anticipate how to improve their lives, and provide intuitive solutions - Quality Assurance: Ensure all services and products meet our high standards - WOW Experiences: Craft bespoke experiences, such as: - Exclusive yacht charters - VIP access to major fashion events - Private meet-and-greets with renowned artists Personalized Concierge: - Serve as the dedicated point of contact for U/HNI members - Craft bespoke travel itineraries, secure exclusive event tickets, arrange exotic dining experiences, source rare items, and organize private events - Leverage a global network of top-tier providers, artisans, experts, and exclusive venues worldwide Requirements: - Passionate Service: Genuine passion for delivering exceptional service and creating WOW moments - Attention to Detail: Ability to flawlessly organize complex itineraries and juggle multiple requests simultaneously - Global Savviness: Deep understanding of luxury lifestyles, global trends, and cultural nuances - Confidentiality: Ability to handle sensitive information with utmost care and professionalism. Join Our Team: If you're a motivated and detail-oriented professional with a passion for luxury and exceptional service, we encourage you to apply for this exciting opportunity. As a Lifestyle Manager with our company, you'll have the chance to redefine luxury concierge services and unlock extraordinary experiences for our highly valued U/HNI members. Interested Candidates can sent there CV to hr@clubconcierge.in

About the Role: Grade Level (for internal use): 08 Job Description Summary : S&P Global Market Intelligences Managed Corporate Actions (MCA) service is a best-in-class centralized source of validated corporate action announcements for three million equities, fixed income, and structured finance securities across global markets. MCA services customers as a single source that streamlines operations for the collection, validation and dissemination of corporate actions. The Corporate Actions Product Services Team across locations in India, Singapore, London, New York, and Dallas is responsible for corporate actions validation research, client support and new client onboarding, vendor management, quality control, and strategic support for new operational and product initiatives. The global team of corporate actions research analysts monitors domestic and international corporate actions announcements from the point of notice of inception and conducts a stringent cleansing process. MCA receives corporate actions information from vendor feeds, which create an announcement composite that the team researches and enriches to produce validated multi-sourced corporate actions records for customers to pass notification on to their clients to take investment decisions and allocate entitlements that result from the event. The successful Corporate Actions Associate candidate is a highly motivated team player, who is focused and dedicated to ensuring that the state of each composite record clearly defines the terms of the corporate action in order for clients of the service to pass notification on to their own clients to conduct investment decisions and to allocate entitlements resulting from the corporate action. Key functions include data capture and validation of announcement publication initiated by information received from vendor feeds, data enrichment, research and analysis, interfacing with agents, supporting clients inquiries to further elaborate on market nuances, strategic operations projects and assignments that contribute to the business's product roadmap and revenue generating initiatives. Duties & Accountabilities Review corporate action announcements and conduct research to obtain details required to validate and complete announcements for publication of composite records to clients. Conduct research leveraging various sources, including but not limited to prospectuses, information circulars, exchanges and bulletins, and company websites to thoroughly source and validate corporate action information. Interface with Domestic and Foreign Paying/Transfer/Information Agents, Custodian Banks, Exchange Officials, and other external parties to obtain informative details on corporate actions. Review daily exception reports; research and resolve exceptions. Contribute input to develop/modify procedures and controls. Collaborate with local and global team members to improve procedures and identify and implement opportunities to realize efficiencies and improve quality for a better downstream product and to enhance level of service delivered to clients. Contribute to user acceptance testing and special projects in partnership with Product Services teammates locally and in other locations, and with Product and Technology Team counterparts. Understand Service Level Agreements (SLAs) and their impact on operations and clients. Competencies Degree in Finance preferred. Strong awareness of global financial markets and in-depth knowledge of Equities and Fixed income markets Strong research and data mining skills required. Knowledge of financial markets and awareness of current global financial news Out of the box thinker with proven analytical and critical thinking skills Elevated level of initiative with strong propensity to work under pressure to meet tight deadlines. Meticulous Strong verbal and written communication skills for interactions with teammates across roles and locations, external information sources, and clients. Ability to work well both independently and as a member of a team. Flexible to work in shifts as well as on Sunday (no late-night shifts required) as this would be a Sunday to Thursday work week. Excel and SQL skills preferred.

Job Description Looking to thrive in a fast-paced fintech environment and support global businesses in solving real-world challenges? At Finmo, support isn t just about resolving queries it s about enabling our clients to succeed. Youll be at the frontline of client interaction, solving technical problems, shaping user experience, and ensuring smooth onboarding and adoption. If you re detail-oriented, solution-driven, and love helping others win we d love to hear from you! Key Responsibilities Client Support Champion : Be the first point of contact for incoming support queries and provide timely, reliable assistance across technical and product issues. Troubleshooting: Dive into issues, debug, and work cross-functionally with Tech/Product to get to the root cause and fix problems efficiently. Onboarding Guidance: Work with new clients to support them through the onboarding phase from initial setup to going live. Product Enablement: Create and deliver walkthroughs, demos, and training to help users adopt and make the most of Finmo s features. Documentation Pro: Maintain and update support documentation and client interaction logs to track issues and identify common queries. Feedback Loop: Channel insights and feedback from users to relevant internal teams to influence improvements in product and processes. Feature Updates: Help customers navigate through system updates and enhancements, making sure they understand and use new features with confidence. Qualifications Must-Have Skills: Confident Communication: Comfortably engage with clients and internal teams, both in writing and over calls. Fluent in English : Strong written and verbal skills to work with global clients. Organized & Detail-Oriented : Able to manage multiple conversations and follow through effectively. Problem Solver: A curious and analytical mindset that gets to the why of issues. Good to Have: REST APIs: Basic familiarity with APIs and HTTP methods like GET, POST, etc. Postman: Experience using Postman or similar tools to test and debug APIs. SaaS Experience: Previous exposure to SaaS-based platforms and tools.

Job Objective: JiBe is a leading cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage of email and paper. We are looking for candidates who can be the ambassador of the relevant module of JiBe to all its clients. The Technical Support Manager leverages their in-depth knowledge of processes and ERP systems to drive the successful implementation, optimization, and support across JiBes modules The focus is on ensuring a successful implementation of JiBe and enabling client organizations to streamline the relevant modules workflows, achieve cost savings, and improve overall supply chain management through technology-driven innovations using the JiBe ecosystem. Role & responsibilities Ensure the successful implementation of JiBe module by providing the best possible training and management of change processes. Manage the implementation of the relevant module based on the definition guided by the SME during the preparation phase. Works collaboratively with Sales, Project Delivery Managers, Legal, and other cross functional groups as customer liaison on national accounts. Develop and build relationships with the customers project teams to ensure proper contacts are available to promote work and resolve issues when required. Ensure proper planning and execution among the implementation team members. Assign activities, due date, monitor progress and report to the project manager. Must be able to professionally present results to the Management, communicate risks and challenges, and provide solutions across modules Provide comprehensive training to end users on procurement functionalities within the system, ensuring smooth adoption and operation of the system. Provide ongoing support to the clients post implementation, troubleshooting any related issues and offering system updates or process improvements when necessary. Participates in creating and managing comprehensive training materials, including user manuals, guides, video tutorials to support the education and onboarding of clients in using procurement modules. Maintain up-to-date documentation of system configurations, workflows, and processes. Ensure that all the process changes, enhancements and configurations are fully documented for future reference. When required, facilitate resolution of issues and conflicts through collaboration with internal partners . Define complex issues in a structured approach to raise visibility to drive resolution. Must be flexible, provide clear and consultative direction in high-pressure stress situations Preferred candidate profile You have a personal drive, take ownership and work independently. Strong communication skills, verbal and oral and fluent in English Exceptional customer service skills Strong Presentation and facilitation skills to conduct training sessions for clients and internal teams. Minimum 7+ plus years Crew/QHSE/PMS/ Vessel/ Procurement/Accounts experience including significant project management, business process & reporting experience Demonstrated ability to expertly prioritize, organize and complete multiple complex projects/programs in a deadline-driven environment Extensive experience in requirements gathering and analysis,, task prioritization, scheduling, and achieving objectives on schedule and within budget Proven experience with Marine ERP Systems or other supply chain platforms such as SAP, Oracle is an advantage. Working knowledge of Business Process Management and Project Management Tools Ability to create user friendly training materials, including manuals, and conduct workshops. Strong interpersonal skills with a high level of integrity Ability to interface effectively with all levels of organization, including senior leaders Ability to build strong cross-functional relationships Results driven, takes initiative, nimble learner and self-aware Bachelor’s degree in supply chain management, Procurement, or related fields or an equivalent knowledge through work experience. Skilled with change management principles to ensure smooth transitions during implementation, including handling resistance and facilitating user training and adoption. Personal commitment to safety, integrity, and continual professional development

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Lead Specialist TCOM Guest Services Years of Experience Desired1-3 years About us: Target is an iconic brand, a Fortune 50 company and one of America s leading retailers... The Financial and Retail Services (FRS) organization is close to the action when it comes to communication whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Target.com Guest Services (TGS) handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues. As a Lead Specialist TCOM Guest Services, you ll provide a branded experience with every contact by engaging the guest vis TGS Chat platform to deepen the relationship and drive loyalty and sales. You ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, and letters) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs. About you: Bachelor s Degree or more. 1 to 3 years of previous customer service experience, preferably in Chat environment. Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Strong technical skills, ability to work within multiple systems and high proficiency with Microsoft applications Shift Offerings: Able to work early mornings, evenings, holidays, and weekends 45 Hours/Week with any two consecutive weekly offs. Rotational shifts24/7.

Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar s research and analytical products. This will be a key role in our mission to provide exceptional client experience by helping advisor/retail/institutional clients use our products to meet their goals. This position is based in our Mumbai office. Responsibilities Provide best-in-class service to all incoming client queries related to Morningstar products and services. Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client. Apply a professional, timely, and proactively approach to escalated issues and calls. Regularly follow up internally and externally for all outstanding client queries and requests. Meet required service levels for the process Demonstrate and promote strong client advocacy Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary Requirements: 3-4 years of proven experience in client support/service A proven track record of managing clients with contractual timelines and scope Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning Knowledge of networking, internet, communication concepts and complex software systems Excellent skills in Microsoft Excel Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills Educated to degree level, an advanced degree is a plus Excellent written and verbal communication in English

Supporting customers over Voice/Mail/Chat Resolving customer queries Updating customer about changes Technical knowledge of Mobile Software Building customer relations Managing technical escalations

Role & responsibilities Providing inputs to the team leads for the status update calls with the key stakeholders from the client side Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools Proactively communicate issue status in a timely way to the clients and the management. Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLOs) Answering inbound calls of clients as per the SLA`s and ensure resolution on callfirst fix Making outbound calls to clients if process demands so Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process Efficiently and concisely document support calls/email support inquiries and resolution into the companys tracking system, practicing ITIL concepts Filing Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues Analysis of issues, collecting of right information Perform special projects as requested by the Manager Deliver product training courses to customers and internal staff Develop a strong professional rapport with assigned customer accounts to help build our business Ensure customer feedback as per the set standards of the company Practice process improvements as defined Perform UAT`s as required and ensure complete documentation as defined – over the weekends Preferred candidate profile Excellent communication written and verbal Analytical aptitude and business acumen Excellent follow up & coordination skills Knowledge of computer software applications, MS Excel, Word & PowerPoint (PF) ITIL Certification Accent Trained Knowhow of Procurement or Supply Chain management Willing to work in Night Shifts - 6 PM onwards

Job Objective: JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper. Job Responsibilities: Provide application support to end users of our Marine ERP product mainly on Accounting Module and work on quick resolution of issues. Assist new clients through the implementation process and the configuration of the new environment Troubleshoot application and software related issues and determine the root cause for such issues. Work on defined SLAs to ensure that our client receives the best of the services Ensure complete compliance of ticketing tool and report metrics daily Work with development teams throughout the software life cycle ensuring sustainable software releases Assist in user training related to Accounting module. Testing, Issue reporting and following up with development team on internally reported issues. Create software related help materials documents, help videos, FAQs, bug reproduction steps and other artifacts. Qualifications and Skills: Any Graduate / B.E. or equivalent with minimum 4+ years of relevant experience. Excellent English Writing skills with grip on nonverbal (mail) communication Excellent typing skills Problem solving skills; Ability to priorities tasks. Self-motivated, independent and meticulous with an eye for details. Team player with good interpersonal and communication skills Basic knowledge of cloud services. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Ability to work well as a team player. Strong customer focus Shipping experince in Accounts department will be added advantage.

About DotPe Dotpe is India's fastest-growing technology startup, where we are helping merchants in digital transformation and we are helping merchants in creating domains & Online Catalog. 2) QR Solu for Restaurants & Retail. Our other tools include Payments Integration is the only Indian platformonline. commerce, from merchants in rural pockets of India to FnB mega players. Headquartered in Gurgaon, Dotpe was founded in March 2020, and within a span of a year the company has empowered 5 Mn+ merchants across various categories to go online with their businesses. The company digitally powers the online ordering, payments, and delivery solution for small and medium-sized businesses. The company has an app called Digital Showroom that helps businesses open a digital storefront in under 15 seconds. The app oers a complete suite of business solution journey. It recently raised $27.5 million from investors like Pay-U, Google, and Info Edge Ventures, bringing their total funding to $35.5 million. Department: Account Management (Farming) *Eligibility Criteria • Good knowledge of business development in particular account management, cross selling, up selling, reselling • Strong attention to detail and organizational skills. • Excellent problem-solving and communication skills. • Must have own vehicle Note: Preferred to have knowledge on any Point of Sales in the past; added advantage to have someone from F&B industry, open to client visits, good communication skills, well versed with system knowledge. Key Responsibilities: • Responsible for account management along with sales and business development of all offline retail categories to sell DotPe product F&B, Malls, Multiplex, Educational Institutes, Grocery, Hospitals etc. • Identifying opportunities for business development within the existing account • Contacting merchants for various product offerings • Manage end to end account management cycle presentation, commercial negotiation, defining merchant scope of work, coordination with internal team to ensure timely merchant go live •To manage business deals by coordinating requirements developing and negotiating contracts; and integrating contract requirements with business operations. • Be the point of contact for internal & external stakeholder of DotPe • Responsible for achieving set revenue targets. If interested, Kindly share your resume at ajeet.kumar@dotpe.in or you can WhatsApp at 9560690414.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

* Manage client relationships through effective communication * Ensure timely delivery of services * Collaborate with team on project execution * Assist in social media content creation and profile monitoring. Flexi working Mobile bill reimbursements