538 Client Support Jobs - Page 15

Key Responsibilities:- *Handling Software Development Process *Handling Customer Onboarding *Handling Ongoing Customer Support *Client Communication In English Project Analysis, Requirements Gathering & Documentation

Key Responsibilities:- *Handling Software Development Process *Handling Customer Onboarding *Handling Ongoing Customer Support *Client Communication In English Project Analysis, Requirements Gathering & Documentation

Job Title: Client Service Executive Job Summary: We are seeking a dynamic and detail-oriented Client Service Executive with a strong background in B2B and PTL (Part Truck Load) operations. The ideal candidate will serve as the primary point of contact for clients, ensuring top-tier service delivery, proactive follow-ups, and efficient resolution of escalations. Key Responsibilities: 1. B2B Expertise: Develop and maintain strong relationships with business clients to ensure satisfaction and repeat business. 2. PTL Experience: Oversee and manage operations for PTL shipments, ensuring timely and cost efficient delivery. 3. Customer SPOC (Single Point of Contact): Act as the designated SPOC for clients, handling all communication and ensuring seamless client interaction. 4. Appointment Delivery & Modern Trade Business: Manage appointment deliveries and coordinate with stakeholders in modern trade businesses to ensure smooth operations. 5. MIS Reporting: Prepare and analyze MIS reports to monitor service metrics, identify trends, and provide actionable insights to stakeholders. 6. Service Review Metrics: Regularly review service metrics to maintain high standards of delivery and client satisfaction. 7. Service Escalations & Client Queries: Address and resolve service escalations promptly. Handle client queries with proactive follow-ups to ensure issues are resolved efficiently and in a timely manner. Skills and Qualifications: • Proven experience in B2B and PTL operations. • Excellent communication and interpersonal skills. • Proficiency in MIS reporting and analytics tools. • Ability to manage service metrics and escalate issues effectively. • Strong organizational and multitasking abilities. • Experience in handling modern trade businesses and appointment deliveries is a plus. Preferred Candidate: • Industry exposure: Previous experience with PTL clients is highly desirable. Why Join Us: • A chance to work in a dynamic and growing team environment. • Opportunity to build lasting client relationships and drive operational excellence

Driver Outreach Call truck drivers to gather vehicle type and route preferences. Load Matching – Assign loads based on driver preferences for efficient freight movement. Performance Metrics – Engage two drivers daily Work from home Office cab/shuttle

Responsibilities: * Maintain client relationships * Manage project timelines & deliverables * Collaborate with cross-functional teams * Ensure customer satisfaction * Provide exceptional client support Health insurance Annual bonus Food allowance Provident fund Accessible workspace

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. PRIMARY RESPONSIBILITIES Processing requests per ITIL framework and within defined SLA. Provide remote and on-site support to users experiencing software and hardware problems. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Collaborate with other IT team members to resolve complex issues. TECHNICAL SKILLS: Proven experience in laptop software and hardware remote troubleshooting. Strong understanding of laptop software, components and their functions. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication skills, both written and verbal. EDUCATION & QUALIFICATION: Minimum qualification: Bachelors degree. Minimum 2 years of experience in technical support role. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary and sentence structure. Good business communication skills (e-mail). Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills. ROTATIONAL SHIFTS We are 24X5 operations and candidate should be ready to work on rotational shifts.

Job Role ( 20 Words)Enable data-driven sales operations by creating reports, supporting communication, and tracking opportunities to drive sales performance. Key Responsibilities Generate actionable sales insights and dashboardsSupport communication between teams and track sales KPIsWork cross-functionally to improve data accuracy and reporting workflowsRespond to queries and assist in driving sales enablement strategies Required Skills 3+ years in data analysis and sales operations Proficient in Excel (functions, Power Query, Power Pivot); Power BI preferred Strong communication and client support skills Experience in Software & Platforms industry a plus Understanding of data/cloud infrastructure products Flexible with working hours, strong stakeholder management Strong in collaboration, problem-solving, and process orientation

Job Role: Customer Support Specialist Work Location: Client Location - Gurgaon Experience: 2-5 years of relevant experience (in CS) in a SaaS environment Educational Background: Technical education (Bachelors in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage. Job Overview: We are looking for an experienced Customer Support Specialist to be based at our client location in Gurgaon. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi , coupled with strong interpersonal skills, is essential for success in this role. Key Responsibilities: Serve as the on-site point of contact for client inquiries and technical support requests. Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary. Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise. Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems. Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests. Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases. Collaborate with the product and development teams to relay client feedback and improve the user experience. Conduct training sessions for clients to maximize product utilization and adoption. Stay updated with product changes and enhancements to provide the best possible support. Key Skills: Excellent communication skills in English and Hindi (verbal and written). Strong interpersonal skills to build positive relationships with clients. Proven experience in conflict management and problem resolution. Technical troubleshooting and analytical skills. Ability to document processes clearly and concisely. Time management and organizational skills to handle multiple tasks efficiently. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of relevant experience in customer support in a SaaS environment. Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage. Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable. Why Join Us? Opportunity to work on cutting-edge SaaS products. Direct interaction with clients, fostering impactful relationships. A dynamic and collaborative work environment that values innovation and client satisfaction.

We're looking for a Female candidate with 6 months to 3 years of experience in back office and administration work to join our team. Key Responsibilities Prepare Client information documents. Make entry in the ERP System. Attend walk-in clients, provide project information and quotation. Counseling to turn up clients. Qualifications & Skills Any Graduate. Good verbal communication skills.

Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o Perks and Benefits: Medical Insurance Organizational funded training and certificates

Leverage skills and technical knowledge in contribution towards enhancing customer satisfaction and growing business through effective communication and co-ordination with all process stakeholders.

About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Job Role As a Key Account Manager in our dynamic job platform business, you will be a crucial part of the team responsible for supporting key client accounts. Your role will involve working closely with Key Account Manager to ensure the satisfaction of our clients and the successful execution of our job platform services. This position requires a proactive and detail-oriented individual who is passionate about delivering exceptional customer service and contributing to the growth of our client If you are a motivated individual with a passion for client success, this is an excellent opportunity to contribute to the growth of our job platform business. Join us in revolutionizing the way organizations connect with talent and candidates find their dream jobs. Key Responsibilities: Client Support: Act as a primary point of contact for key accounts, addressing their inquiries, resolving issues, and ensuring overall client satisfaction. Collaborate with Key Account Managers to understand client needs and expectations Data Analysis and Reporting: Analyze client performance data and generate regular reports to highlight key insights and trends. Communication and Coordination: Facilitate communication between clients and internal teams, ensuring seamless collaboration and timely resolution of issues. Collaborate with cross-functional teams to address client needs and deliver on service commitments. Problem Resolution: Identify and troubleshoot any issues or challenges faced by key accounts, working collaboratively with the support and technical teams to find solutions. Client Engagement: Assist in organizing and participating in client meetings, presentations, and events. Collect feedback from clients and communicate insights to the appropriate teams for continuous improvement. Basic Requirements: 1. Basic knowledge working with Excel/Google sheets 2. Excellent communication skills, both written and verbal 3. Strong organizational and multitasking abilities 4. Experience is required

Job description Role & responsibilities Co-coordinating with the clients building and maintaining client relationship and providing efficient and quality service delivery Pre-screening the background verification forms to ensure complete details and supporting doc's are provided by the employees and to co-ordinate with the client SPOC regards to insufficient details. Scrutinize the docs and details provided by the employee for fake companies, fake universities, forged or fake docs and immediately intimate the client if found any. Processing the background verification forms as per the client's requirement for different checks like address, education, prior employments, reference, criminal record, India and global data base check. Work with the cliental protocol and help the client to close case. Responsible for raising invoices, billing and Collections for the delivered reports/project wise on monthly basis for collection of payment with the proposed timeframe. MIS reporting to the clients and the Management on regular basis aiding decision making and also handling escalations calls. Desired Candidate profile: Excellent interpersonal and communication skills along with client relations management. Ability to communicate diplomatically and acquire required information. Meeting/exceeding client service level to ensure quality and standards for the branch. Role & responsibilities Preferred candidate profile Perks and benefits

Responsibilities: * Manage client relationships through effective communication and service delivery. * Coordinate with clients on their requirements and delivery. * Ensure timely payments collection and recovery.

We have opening in international Customer Service. GOLDEN OPPORTUNITY FOR FRESHER UG Fresher / Graduate Fresher/ Exp - In hand 28.5 k / ctc 34k 5 Days working Attractive incentives Cab Facility Required Candidate profile Good communication skills Interested can share CV @ 8826979140/ 7042523201/9871856986 Mahi

Hi Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for International Voice Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 3 months Designation: Claims Specialist Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 days notice acceptable Required Candidate profile Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. Not more than 6 months of Gap is acceptable in career. Only Customer Service Experience. International Voice Background preferred. Perks and Benefits Night Shift allowance daily Food allowance Both Ways Cab Provided. incentives insurance

Customer Relations Executive (CRE) Jobs | 0 - 2 years | Coimbatore, Tamil Nadu(Full-time) Job: Customer Relations Executive (CRE) Job Description Position Title: Customer Relations Executive (CRE) Department: Client Relations Job Type: Full-time Location: Office-based (occasional travel to client sites) About the Role: We are looking for a Customer Relations Executive (CRE) to manage relationships with healthcare clients and ensure successful onboarding, training, and support for our Hospital Information Management System (HIMS) software. You ll act as the main point of contact for clients, helping them get the most value from our solutions. Key Responsibilities: * Onboard new healthcare clients and provide product training. * Build strong client relationships and ensure ongoing satisfaction. * Troubleshoot software issues and coordinate with support teams. * Conduct product demos, webinars, and workshops. * Gather client feedback to help improve our software. * Assist sales team with product presentations and client queries. Requirements: * Bachelors degree in Healthcare, IT, Business, or related field. * Experience with healthcare software, CRM tools, and client support. * Strong communication, training, and problem-solving skills. * Knowledge of healthcare workflows and compliance standards (HIPAA, GDPR) is a plus. Required Knowledge, Skills, and Abilities 06 Jun 2025 Coimbatore, Tamil Nadu 0 - 2 years https://www.tebs.com hr@tebs.com Job Nature: Full-time Whom we are looking for p Position Title: Customer Relations Executive (CRE) br Department: Client Relations br Job Type: Full-time br Location: Office-based (occasional travel to client sites) br /p p About the Role: br We are looking for a Customer Relations Executive (CRE) to manage relationships with healthcare clients and ensure successful onboarding, training, and support for our Hospital Information Management System (HIMS) software. You ll act as the main point of contact for clients, helping them get the most value from our solutions. br /p p Key Responsibilities: br * Onboard new healthcare clients and provide product training. br * Build strong client relationships and ensure ongoing satisfaction. br * Troubleshoot software issues and coordinate with support teams. br * Conduct product demos, webinars, and workshops. br * Gather client feedback to help improve our software. br * Assist sales team with product presentations and client queries. br /p p Requirements: br * Bachelors degree in Healthcare, IT, Business, or related field. br * Experience with healthcare software, CRM tools, and client support. br * Strong communication, training, and problem-solving skills. br * Knowledge of healthcare workflows and compliance standards (HIPAA, GDPR) is a plus. br /p

Client Support Officer Processing Location: Powai, Mumbai Type of Contract: Permanent, Full Time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world We are proud of our culture and have recently been officially certified as a Great Place to Work ! Job Purpose The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives Key Responsibilities Student applications are responded in line with defined service level agreements Applications are assessed accurately and in accordance with the latest admissions requirements Sustainable and productive working relationships are developed within the team Conducting meticulous and diligent checks in the assessment process Updating accurate records/data in the tracker and SF account Self-driven with an ability to organize one's own workload and multitask Ability to work under pressure and meet deadlines Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions Staying up to date with updates and policies of the process Adhering to the compliance of the company policies and procedures Person Specifications Education/Qualifications Qualified with Higher Secondary Certificate (HSC) or Graduation Knowledge & Experience A dynamic fresher with exceptional communication capabilities Skills & Abilities A willingness to be flexible towards duties & adaptable to change Ability to work effectively under tight deadlines Ability to communicate effectively Excellent attention to detail Possess strong organizational and problem-solving skills Work effectively in a fast-paced environment Developing a key understanding of the University policies & procedures Occasional out of hours work during peak periods Proactively undertake personal development necessary for the effective performance of the role Personal attributes A positive, ?can-doapproach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Provide exceptional support and service Create a positive work environment Warm and welcoming personality Other requirements A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required This job description is provided as a guide to the role It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision Oxford International is committed to safeguarding and promoting the welfare of children Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy Oxford International is an equal opportunity employer Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status Show more Show less

* Manage client relationships through effective communication and issue resolution. * Lead project coordination from start to finish, ensuring timely delivery Collaborate with founders and project heads to define new center concepts . . Annual bonus Retention bonus Accessible workspace Health insurance Provident fund

Responsibilities: Handling Customer enquiries. Preparing workorder for customer Po's Co ordinate with all other departments. Customer Support Analyze market trends & customer needs Develop sales strategies using engineering expertise

Provide first-line software support via chat, email, or phone. Troubleshoot issues, guide users, document cases, test features, create support content, gather feedback, train users, and give client demos via Google Meet. Required Candidate profile Bachelor's in IT/CS/Business. Min 1 year experience. Strong communication, problem-solving, multitasking. Knowledge of software, troubleshooting, ticketing/CRM tools a plus.

We are looking for an Assistant Manager Client Success to foster strong relationships with our advertisers and drive exceptional results for them. Primary Responsibilities: Client Relationship Management: Cultivate and nurture deep relationships with assigned advertisers, serving as their trusted advisor and advocate. Campaign Optimization: Collaborate closely with internal teams to analyze campaign performance, identify areas for improvement, and deliver actionable insights. Data-Driven Strategy: Leverage campaign data to provide expert analysis, reporting, and troubleshooting, informing future client strategies and ensuring optimal results. Goal Alignment: Understand clients' marketing objectives in depth, track key performance indicators, and measure success against defined metrics. Business Development: Identify opportunities for account growth and upselling, proactively seeking to expand the scope of client relationships and revenue generation. Subject Matter Expertise: Serve as the go-to expert for programmatic advertising, providing valuable guidance and support to clients. Client Communication: Conduct regular business reviews to discuss goals, product updates, and market trends, fostering open and transparent communication with clients. Product Feedback: Facilitate client product feature requests with the internal product team, ensuring that client needs are effectively communicated and addressed. Required Skills: Experience: 2+ years of client success/account management/sales management experience in performance marketing, demonstrating a proven track record of success. Organization and Multitasking: Exceptional organizational skills and the ability to manage multiple responsibilities effectively, while maintaining a high level of attention to detail. Technical Proficiency: Experience in mobile and programmatic advertising is a plus, but a strong understanding of digital marketing principles is essential. Mindset: Open-mindedness, flexibility, positivity, and a curious approach to problem-solving. Business Acumen: Proven ability to drive revenue growth and achieve quarterly business goals, demonstrating a strong understanding of business metrics and KPIs. Communication: Excellent written and verbal communication skills, capable of effectively conveying complex information to clients and internal stakeholders. Teamwork: A collaborative spirit and adaptability to a growing company, working effectively with cross-functional teams to achieve shared objectives. Passion: A strong interest in online advertising and a drive for success, coupled with a passion for helping clients achieve their marketing goals. Travel: Occasional travel may be required.

Job Opportunity: Customer Support Executive – FinTech (UAE) supporting clients on U.S. trading platforms. Freshers welcome. . INR 50K/month + incentives. Includes pre-job training, skill test & 3-week onboarding. Launch your FinTech career—apply now

1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done according to the established Client standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 Client support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills

Who we are: The role of Knowledge Management Specialist Level 1 (KMS1) is to assist the Knowledge Services Department by providing support to our client base regarding our learning platforms. Essential Duties and Responsibilities: Provide consistent, professional, and high-quality client support to our client base through an online support queue Communicate and collaborate across teams and departments to help resolve issues. Become proficient on the Knowledge Services learning platforms (ModMed U and ModMed Communities) to provide both client and internal support. Performs administrative duties in support of Knowledge Services projects and initiatives. Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed s visual brand identity. Opportunities to support the creation of video and written educational content. Experience and Skills Requirements: Entry level position; associates degree preferred. Excellent spelling, grammar, and punctuation Moderate to high technical aptitude Excellent communication and interpersonal skills, both written and verbal. Ability to manage multiple tasks and prioritize as needed. Motivation to provide exceptional customer service. Expertise in evaluating, troubleshooting, and following up on customer issues. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. .