538 Client Support Jobs - Page 14

*Hiring for Cvent EventPhones Designation: Product consultant Role: Client servicing (B2B) -Minimum 1 year of experience into customer service, client servicing Fixed Saturday/Sun offs WFO during training, hybrid after training. Ping cv 9355770705

About NuvertOS: At NuvertOS, we are revolutionizing healthcare technology by providing cutting-edge solutions for healthcare institutions. We understand the critical role technology plays in streamlining healthcare operations, and we are committed to developing innovative Health-Tech supply chain logistics that bridge the gap between information and real-world application. Our vision is to build a dynamic Health-Tech ecosystem that enhances efficiency, improves patient care, and drives impactful change at every stage of the healthcare journey. As we expand, we are looking for driven and ambitious professionals who are eager to be a part of this transformation. If youre passionate about services, technology, and making a real difference in healthcare, join us in shaping the future of Health-Tech! JOB LOCATION: Noida, Uttar Pradesh JOB TYPE: Full Time ROLES & RESPONSIBILITIES: Handle incoming and outgoing customer calls professionally and efficiently. Resolve client queries related to NuvertOS HMS software and services. Provide guidance and troubleshooting support to customers. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to ensure quick resolution of customer concerns. Follow up with customers to ensure satisfaction and issue resolution. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: Education: Any degree or equivalent qualification. Experience: Prior experience in customer support is a plus but not mandatory. SKILLS: Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle customer concerns with patience and professionalism. Basic computer skills and familiarity with CRM software is a plus. Availability: Full-time role with flexible working hours. CONTACT INFORMATION: +91 9220606368, Email: ipshitaroy@nuvertos.com

Roles and Responsibilities: Build and maintain strong client relationships. Analyze customer data to identify trends and areas for improvement. Proactively engage with customers to address concerns and gather feedback. Resolve customer issues promptly and effectively. Educate customers on product features and updates. Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. Collaborate with other departments to enhance the overall customer experience. Additional Qualification and Skills: Customer Retention Customer Support

Act as first contact for client tech issues, resolve domain-related queries (registration, transfer, DNS, etc.) Assist with TLD rules, escalate complex cases Maintain ticket records, educate clients, Stay updated on domain/DNS trends.

* Minimum 2+ years of experience handling: * Airline schedule changes * Waivers from airlines * Cancellations and refunds * Customer Service Calls Salary upto 40k Interested pls call Ruchika @9650997623 Required Candidate profile Must have excellent communication skills and strong command in managing customer service calls professionally.

Client Support Specialist Who we are. Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you. About the Job The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients. What will you do * Delivers legendary Client Support via phone, email and chat support to drive client retentions Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements. What you need Candidates must be able to work the following rotating shifts/Other shifts as assigned Weekday Shifts 7 AM to 3:30 PM IST 1 PM to 9:30 PM IST Weekend Shifts 6AM to 2:30PM IST 2PM to 10:30PM IST 10PM to 6:30AM IST Bachelor's degree or 1+ years of client service experience. Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox. Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. Displays high energy and passion. Demonstrates a strong work ethic and personal integrity. Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations. Works well in a team environment and interacts well with all levels of the organization. Proven track record to develop and maintain strong client relationships. Takes initiative for self-developme nt and exhibits persistence in learning new processes. Demonstrates excellent written, oral and listening communication skills. Demonstrates the ability to think analytically to identify issues as well as solutions to problems. Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. What makes you stand out Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well. EnthusiasticShows intense and eager enjoyment and interest Standout ColleagueWorks well as a member of a group Thought ProvokingCapable of making others think deeply on a subject. Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well. EnthusiasticShows intense and eager enjoyment and interest Standout ColleagueWorks well as a member of a group Thought ProvokingCapable of making others think deeply on a subject. The Brightly Culture Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live. Together We Are Brightly Equal Opportunity Employer/Prote cted Veterans/Indiv iduals with Disabilities

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Strict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Bachelors degreeExperience in the US retirement industryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Good time management skillsAbility work independently3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level servicesExperience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & Adjustments/Corrections. Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Strict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Support creation procedure documents Qualification Any Graduation

Job Description Job Purpose This group is responsible for the management, provisioning, reporting and overall billing changes of clients. In addition to user setup and support, entitlements, and reporting in a timely and professional manner for both internally and externally partners. Our Remit: To provide a value-add service across ICE Data Services multiple business lines. To establish a proactive, forward-facing, service orientated group with a clear understanding of the value of the corporate strategic assets ( the data ) of which we are in effect the custodians. To implement a series of clearly defined best practices across all business lines and all product lines to support our global business in a timely, efficient compliant way. To implement robust processes to support the sales cycle and the client on-boarding process while adhering to our core principals of source compliance consistency The Delivery discipline s mandate is to provide a first-class service to provision, report, and remit entitlements accesses on behalf of our clients in compliance with our source obligations. The Client Support Specialist is responsible for producing timely and accurate entitlements to Internal External clients; ensuring that the invoices received are processed both timely and efficiently to ensure prompt payment; managing various projects and source mandated change management processes; and assisting in the addition and maintenance of user s entitlements, access trends and other meaningful data aggregation that can aid in various decision-making processes throughout the business. The candidate should possess the following skills: team-oriented; self-motivated; ability to work well independently; strong sense of responsibility; strong communication and presentation skills; strong project management skills; strong analytical skills; ability to achieve repeatable results; knowledgeable of departmental and company responsibilities; and a solid understanding of customer support client service excellence. Responsibilities Provide a quick turnaround to customer new access and change requests. Complete internal employee access requests. Provide back-office support to effectively communicate with customers and bring resolution to all customer queries. Process various usage reports to implement appropriate billing. Produce or review operational reports, document and update internal procedures, and assist with special projects as needed. Retrieve support information from web and mobile pages or apps, including FAQs, details products and technical information. Work closely with other team members and cross-functional team members Knowledge and Experience Bachelors Degree or equivalent combination of education and experience. 2+ years of experience in a customer support or client facing role is desirable. Ability to interact with external clients, as well as internal business units Strong customer facing communication skills. Exposure to financial trading environment, customer service, or market data is a plus Exhibits a proactive nature and approach to learning, problem identification and problem resolution Must be self-directed and be able to work within a team environment Working knowledge of Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs Ability to work varying shifts

InfoEdge is hiring for Chat Support and Operations role for IIM Jobs. If you have excellent verbal and written communication skills , you can apply for this role. If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 18th June 2025 (Wednesday) Interview Time - 10:00AM - 4:00PM Venue - A88 ,Sector 2 ,Noida ( Nearest Metro -Noida Sector 15 ) Google Map - https://maps.app.goo.gl/SNRMN6RVx7CkY3Vk8 Contact Person - Vrinda Gupta Documents Required - Updated Resume in hard copy If you are ready to make an impact in the fresher hiring space, this is your chance. If you are interested, Fill this form to confirm your presence - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) Email Resume - vrinda.gupta@naukri.com About BU: AmbitionBox Ambition Box was founded in 2015 with a vision to help job seekers prepare for interviews and build successful careers. Now a part of Naukri.com, Ambition Box has grown rapidly and serves over 1 crore users every month, offering company reviews, interview questions, salary insights, and more. Job Objective To support B2B client queries through calls, chat, and email, ensuring a smooth and positive experience for our clients. Key Responsibilities Respond to client queries via calls, chat, and email, providing accurate and timely solutions. Review and moderate content to maintain the quality and accuracy of information on our website and reports. Coordinate with internal teams (design, product, operations, etc.) to ensure smooth functioning of our online listings and advertisement products. Learn and understand key processes, including service level agreements (SLAs), turnaround times (TAT), and standard operating procedures (SOPs). Achieve productivity and quality targets for client communications. Demonstrate product features and resolve client queries through email or calls. Required Skills Strong written and verbal communication skills. Willingness to learn and adapt quickly. Ability to handle multiple tasks efficiently. Attention to detail and a keen eye for quality. Basic client-handling skills (training will be provided). Interest in content moderation and proofreading. What We Offer Rapid learning and growth opportunities. End-to-end ownership of your tasks with guidance from experienced mentors. Freedom to innovate, experiment, and learn from mistakes. Opportunity to work on impactful projects that shape the industry. Exposure to multiple roles and responsibilities develop a versatile skill set! Be part of one of Indias fastest-growing career advisory platforms. Why Join Us? Work in a supportive, fast-paced environment designed for learning and growth. Receive mentorship and training to help you succeed. Be part of a team that values your ideas and encourages you to take initiative. Make a real impact by helping millions of users build better careers. Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/ Contact - 88260 177 78

Hiring Freshers & Experience for Domestic BPO. Voice Process- Customer Support Executive Salary: 12k--16K Inhand Graduation: Not Mandatory 6 Days Working days Languages: Tamil + English Call Swathi 6357012499 for more info. .

"Hiring for Customer Support & Sales || Voice Process" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Graduates or Undergraduates Virtual or Walk-in Interviews CONTACT: Kamya- 9084148502

Hiring for a international Chat and email process Only graduate Minimum 01 year of Any Customer service experience required with good communication skills Either voice or chat experience for Faster reply WHATSAPP CV to 7982739499

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn t just about organization; it s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. If you thrive on juggling challenges, turning feedback into actionable insights, and driving clients to unparalleled success, we want to hear from you! What Youll Do: Client Relationship Management: Maintain and grow relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services. Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have. Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively. Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn. Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met. Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help clients maximize their product use. Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA s and more. Prepare and present reports to management. Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution. What Youll Need: 3 - 4 years of client-facing experience in SaaS, preferably in health tech or a high-growth B2B environment. Strong instincts around customer behavior and how to guide them from onboarding to renewal and ideally, expansion. Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. Bonus if you ve worked with enterprise or mid-market clients before and know how to manage senior stakeholders. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn t just about organization; it s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. If you thrive on juggling challenges, turning feedback into actionable insights, and driving clients to unparalleled success, we want to hear from you! What Youll Do: Client Relationship Management: Maintain and grow relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services. Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have. Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively. Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn. Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met. Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help clients maximize their product use. Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA s and more. Prepare and present reports to management. Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution. What Youll Need: 3 - 4 years of client-facing experience in SaaS, preferably in health tech or a high-growth B2B environment. Strong instincts around customer behavior and how to guide them from onboarding to renewal and ideally, expansion. Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. Bonus if you ve worked with enterprise or mid-market clients before and know how to manage senior stakeholders. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

Key Responsibilities: Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Qualifications: Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Key Responsibilities: Greet and assist walk-in customers in a friendly and professional manner. Handle customer inquiries through various channels (in-store, phone, email, online). Understand customer requirements and recommend appropriate furnishings and decor solutions. Coordinate with sales and design teams to ensure customer satisfaction throughout the purchase journey. Maintain a customer database and follow up on leads and past clients for repeat business. Resolve product or service issues by clarifying the customers complaint, determining the cause, and offering a timely solution. Provide after-sales support, including delivery tracking, feedback collection, and returns management. Contribute to visual merchandising and store presentation to enhance customer experience. Assist in organizing customer events, promotions, and loyalty programs. Key Skills & Competencies: Excellent verbal and written communication skills Strong interpersonal and relationship-building skills Patience and ability to handle difficult situations calmly Problem-solving and conflict resolution abilities Knowledge of home furnishing trends, products, and design concepts Proficiency in CRM systems and basic computer applications Team player with a proactive attitude Qualifications: Bachelor's degree in Business, Marketing, Interior Design, or related field preferred Prior experience in customer service or the home furnishings industry is an advantage Fluency in Tamil and English

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. This position, under the general direction of their manager, serves as the identified PowerSchool success manager who provides dynamic account management for our award-winning K- 12 software systems. PowerSchool is looking for an individual to coordinate all assigned contract renewals, which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchool s most valuable asset, to advocate for our customers. This position relies heavily on personal accountability for results, a willingness to go the extra mile for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As a Customer Success Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team. Responsibilities Description The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth. Your day-to-day job will consist of: Owns the overall relationship with the customer Project Manages a portfolio of accounts in order to achieve long-term success and ensure retention and renewal rates of portfolio Accelerate the contract renewal process and ensure customer satisfaction Lead discussions around forecasting and customer health with internal stakeholders Accurately maintain a forecast of renewals and a dashboard of customer status Answers, evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies Resolve conflicts and provide solutions to customers in a timely manner Builds relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment Periodically evaluate big picture themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurring Collaborates with sales teams to ensure growth attainment and increased footprint All other duties as assigned Qualifications Bachelor s degree or equivalent work experienced 3 years prior experience in renewals, account management, customer success, or sales in a software company, preferably Software as a Service (SaaS) 1-2 years prior experience in direct client support role Strong negotiation and interpersonal skills Must thrive in a fast-paced, ever-changing environment Articulate communication skills with the ability to drive a phone conversation Ability to effectively prioritize and escalate customer issues as required Proficient in Microsoft Office suite Prior Salesforce, CRM, and Gainsight experience preferred Strong attention to detail and time management Strong oral and written communication skills EEO Commitment EEO Commitment

Responsibilities: * Manage international sales through effective communication * Close deals with global clients via phone & email * Prepare reports using Excel & PowerPoint

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). Prioritise and manage several open issues simultaneously Operate & drive several projects internally Create SOPs and document knowledge in detailed steps Qualifications : BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) Excellent Problem-solving and Communication Skills Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) Ability to Sustain with Dynamic Processes and Constant Updates Ability to Provide Step-by-Step Guidance, Both Written and Verbal 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function

BitsSens Technologies LLP is seeking a detail-oriented and client-focused Application Support Analyst to provide functional and technical support for business-critical applications. The ideal candidate will act as a liaison between end-users, technical teams, and business stakeholders to ensure application reliability, usability, and performance. Key Responsibilities Serve as the primary point of contact for user-reported issues, queries, and requests related to business applications. Investigate application issues by analyzing logs, data inconsistencies, and user workflows. Troubleshoot and resolve or escalate incidents based on defined SLAs. Perform data validation, minor fixes, and configuration changes in coordination with the technical team. Document recurring issues, resolution steps, and user guides to support continuous improvement. Support UAT, training, and on-boarding of new users. Monitor application health, scheduled jobs, and system performance metrics. Liaise with developers, QA, infrastructure, and business teams to ensure timely and effective problem resolution. Participate in knowledge-sharing and continuous support process enhancements. Required Qualifications Bachelors degree in Computer Science, Information Technology, Business Systems, or related discipline. 2+ years of experience in application support, IT help desk, or business system analysis. Proficient with Microsoft Excel for preparing data and sharing insight. Experience with any ticketing system (Jira, ServiceNow, Freshdesk, etc.). Understanding of software development lifecycle (SDLC) and change management. Strong analytical and communication skills; ability to work directly with end-users. Basic familiarity with log analysis and web-based application troubleshooting. Preferred Skills Exposure to ERP/CRM systems or domain-specific platforms (e.g., energy, logistics). Knowledge of ITIL processes (incident, request, change management). Ability to work with Excel, SQL, dashboard tools, or BI systems. Experience supporting cloud or web-based or mobile applications. Soft Skills Client-centric attitude and problem-solving mindset Proactive, well-organized, and able to handle multiple priorities Team player with ability to collaborate across departments Willingness to learn new applications and domains quickly Why Join BitsSens Technologies? Opportunity to work with innovative technology teams supporting solutions across energy, infrastructure, and AI domains Exposure to real-world application lifecycle management and client interactions Growth path into roles such as Business Analyst, QA, or Application Support Engineer Supportive and fast-paced work culture

Role Overview: We're looking for a proactive and detail-oriented Implementation Executive to support the successful deployment of our Transport Management System (TMS) for enterprise clients. You will work closely with the Implementation Manager, Product, and Tech teams to ensure smooth and timely onboarding for clients transitioning to our platform. Key Responsibilities: Assist in client onboarding and TMS implementation, from kickoff to go-live Understand client transport operations to help design effective TMS workflows and configurations Support data collection, system configuration, and basic customizations Coordinate with internal teams for integration, testing, and deployment activities Provide user training and product walkthroughs to client stakeholders Help track implementation progress and maintain project documentation Capture client feedback to improve onboarding processes Work closely with senior team members to ensure alignment between client needs and system delivery Requirements: 1-3 years of experience in SaaS onboarding or implementation, preferably in logistics, ERP, or supply chain software Basic understanding of transportation workflows (routing, dispatch, GPS, POD, etc.) is a plus Strong communication and coordination skills Ability to manage tasks and timelines in a structured manner Familiarity with tools like Excel, project tracking software (e.g., JIRA, Trello), and Google Workspace Willingness to work in a fast-paced, client-facing role with attention to detail Offerings: A dynamic and challenging work environment with significant growth opportunities. Competitive salary and benefits package. Comprehensive medical and accidental coverage for employees and their families.

Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

Job Responsibilities: Produces or updates sections of large, complex projects or produces small projects with minimal oversight . Produces routine and templated descriptions and summaries of a factual nature with minimal oversight . Drafts client responses for simple requests in a timely manner . Performs basic data modeling and/or forecasting with minimal oversight . Delivers presentations with guidance and instruction . Participates in client support activities (calls, webinars) . Minimum Qualifications: Bachelor s Degree or equivalent Job Category Summary: Leverages Life Sciences and Healthcare subject matter expert ise using market research and data analytics to provide customers with written and custom reports, data forecasts, visual presentations, and external thought leadership .

Responsibilities: * Manage sea freight operations * Coordinate with clients & carriers * Ensure timely delivery & customer satisfaction * Collaborate on export strategy development * Maintain compliance with customs regulations

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. We re Hiring! Associate Support Consultant Join us in delivering exceptional client support and driving impactful healthcare solutions. What You ll Do As an Associate Support Consultant , you ll be the first line of support for our clients solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: Resolving client issues related to product functionality and system setup Logging, tracking, and documenting support cases Collaborating with product teams to escalate bugs or feedback Reproducing client issues and assisting in root cause identification Learning continuously through mentorship and knowledge base use Who You Are Bachelors degree in any stream - Technical/Science/Humanities Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and eager to learn troubleshooting basics Comfortable working in a hybrid or remote support environment Bonus If You Have 2-3 years of experience in a customer or product support role Basic familiarity with cloud, app support, or healthcare software Working Style Standard weekday hours, with occasional after-hours or holiday support when needed Enjoy a flexible work setup from home and a professional office space We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Ready to support world-class products and build your career in tech support? Apply Now! Let s grow together. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!