538 Client Support Jobs - Page 13

Job Title:- Accommodations & Exception Scheduling CoordinatorJob Location:- Noida(Hybrid)Job Shift:- 10:30 AM to 7 PM CST( 8:30 PM IST to 5:30AM IST- Night Shift) as associated with our Bloomington, MN office The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented Responsibilities include handling client and candidate inquires related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly _This position is associated with our Bloomington, MN office At this time, staff are working from home; however, the ideal candidate would be located within the geographic area and able to come into the office as needed _PRIMARY RESPONSIBILITIESAccommodation Scheduling & ImplementationInterface with clients, candidates, and internal teams to ensure exceptional service is provided Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines Client SupportServe as primary contact for clients on accommodation scheduling and implementation inquires Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidates accommodation approvals QualificationsBachelors or equivalent experience preferred2years in a customer service positionStrong professional communication and time management skills as well as excellent attention to detailAbility to exercise discretion in handling confidential materialProficiency in MS OfficeShift Schedule_Permanent shift schedule:_Monday to Friday: 10:30am-7:00pm Central Time_During training:_Monday to Friday: 8:00am-4:30pm OR 8:30am-5:00pm Central Time1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Serve as the primary point of contact for clients, addressing queries and resolving issues promptly Understand clients' travel requirements and preferences to offer tailored solutions Process bookings for holiday packages and other travel services

Position : Customer Support Executive Location : Chennai ( Prefer only chennai based profiles ) Languages Expert : English & Hindi expert ( Both languages mandatory ) Job Summary As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients. Key Responsibilities Handle inbound and outbound calls, emails, and chats from clients and partners. Provide accurate information about Vivritis financial products and services. Log customer interactions, issues, and feedback into CRM systems. Coordinate with internal departments (tech, finance, credit) to resolve client issues. Track and follow up on pending queries to ensure timely resolution. Identify recurring issues and escalate to management with suggestions for improvement. Maintain high levels of customer satisfaction through professional communication and empathy. Assist in onboarding new clients and resolving documentation-related queries. Required Skills and Qualifications Bachelors degree in any discipline. 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector. Excellent verbal and written communication skills in English. Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Customer-centric attitude and professionalism under pressure. Preferred Qualifications Experience working in a fintech or NBFC environment. Familiarity with digital lending platforms and client KYC processes. What We Offer Competitive salary and performance-based incentives. Opportunity to work in a fast-growing fintech environment. Learning and development programs. Collaborative and inclusive work culture. Kindly share your profile to my official id [ kanimozhi.p@kiya.ai ] with the subject name "BPO/BPM_Customer support executive_0 to 2 years"

Job description Role & responsibilities Building professional relationships with the school management and important stakeholders. Hand hold new schools who join our partnership Data Management and Reporting. Training and mentoring the school teachers. Excellent in Communication. Ability and flexibility to travel to various locations in the region or across regions. if required. Time Management & Interpersonal Skills Strong functional knowledge in academics & administration. IT skills and computer proficiency should be good Preferred candidate profile Should be from a school background with good teaching experience. Should be empathetic Should have excellent communication skills Should be able to work seamlessly with schools and have attention and understanding of clients Should pay attention to details, be responsive and alert Should have a Post Graduate Degree from a reputed institute Computer proficiency should be good Must be willing to travel if required. Please contact Abishek Sao Recruitment Manager on 7396050592 for any clarifications

- Proficient in GCP, monitoring, Linux & PostgreSQL - Experience in cloud deployment, RCA, and DB management - Handle on-call support, troubleshoot issues - Monitor KPIs via GCP tools - Prepare SLA reports - Collaborate with Dev & Infra teams

B. Tech/ BE/MCA/ BCA/ MBA (IT) Skills Required: Strong Communication Skills Client Side Training and Implementation Client Side support to all Employees Act as bridge between Client Support Team of ERP

Key Responsibilities: Sales & Lead Conversion Handle incoming leads via calls, emails, CRM, or online platforms and convert them into confirmed sales. Proactively follow up with cold, warm, and hot leads through structured pipelines. Understand customer needs and recommend relevant products/services to close deals effectively. Maintain high conversion rates by delivering value-based selling and timely communication. Meet and exceed monthly sales and lead conversion targets. Customer Relationship Management Build and maintain strong, long-term customer relationships to promote loyalty and repeat business. Act as the primary point of contact for assigned customers from initial inquiry to post-sale support. Conduct regular follow-ups with clients to gather feedback and offer relevant upgrades or renewals. Resolve customer concerns efficiently and escalate complex issues when necessary. Coordination & Communication Coordinate with internal teams (e.g., operations, product, finance) to ensure smooth service delivery. Maintain accurate and up-to-date client records and interactions in the CRM system. Prepare weekly reports on lead status, sales performance, and customer feedback. Key Requirements: Bachelor's degree in Business, Marketing, or related field. 23 years of experience in sales, lead conversion, or customer relationship management. Proven track record in achieving sales targets and managing CRM platforms. Excellent communication, persuasion, and interpersonal skills. Ability to multitask, prioritize, and handle high-volume leads. Preferred Skills: Experience with CRM tools like Zoho, Salesforce, HubSpot, or similar. Industry experience in travel, real estate, education, or SaaS is a plus. Fluent in English; additional languages are an advantage.

Role & responsibilities 1 .Proposal Management: - Creation of client account master and updations of client KYC on Zoho platform - Coordinate with internal teams to gather necessary information for proposal creation. - Prepare and submit proposals to client requirements and project scope given by the team - Daily updations of CRM with details of all leads & proposals along with the status - Follow up on assigned leads and proposals for conversion 2. Sales Order and Purchase Order Processing: - Preparation of sales order for confirmed proposals and coordinate with delivery team and billing team for closure of sales order - Manage the sales order process from receipt to fulfilment, ensuring accuracy and timely delivery - Prepare purchase orders for service procurements and coordinate with delivery team and accounts team for closure of purchase orders 3. Drafting Invoices and co-ordination for Billing: - Prepare draft invoices based on project milestones and customer agreements as per the sales order. - Submit draft invoices for subscription engagements in coordination with the delivery team and billing team - Coordinate with delivery team, monitor billing activities and follow up on overdue accounts as needed. 4. Project Status Ownerships: - Preparation of projects for new engagements and assignments SAS Partners Corporate Advisors Private Limited - Track project progress and milestones until closure of project 5. MIS and Reports on the Leads, Proposals, Projects and Billing to Management: - Preparation and submission of various reports as required by Management team from Zoho CRM, Sales Orders, Projects, Subscription modules, etc. 6. Client Relationship Management: - Maintain cordial relationships with clients, understanding their needs and providing timely support on the process as required Preferred candidate profile - Bachelors degree or above. - Proven experience in sales coordination, proposal preparations, project management, or a similar role (2 to 5 years). - Proficiency in ZOHO CRM, ZOHO Projects, Salesforce or similar app - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Excellent communication and interpersonal skills. - Attention to detail and a proactive approach to problem-solving. - MIS preparations from ERP/ SAP/ Zoho for team and management. Location: Chennai

Drive SaaS customer success by ensuring smooth onboarding, managing support tickets & escalations, gathering feedback, improving satisfaction, maintaining knowledge base, measure KPIs, and collaborating across teams to boost retention and upselling.

venue Details Process: Voice process Experience: Experience (1 - 4 Years) Shift: UK Shift Mode of interview: Walkin Date: 21st June 2025 Timing: 10:30 AM to 2:00 PM Contact HR: Deva Dharani Job Summary: We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 13years of experience in international calling, specifically supporting UK clients. Key Responsibilities: Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner. Address client issues related to services, transactions, or operational concerns. Maintain detailed and accurate records of all client interactions using CRM tools. Escalate unresolved issues to internal teams and ensure timely follow-up. Collaborate with internal departments to enhance client satisfaction and service delivery. Ensure compliance with UK data protection and service standards. Required Skills and Experience: 13years of experience in international voice-based client support, preferably with UK clients. Excellent spoken English with a neutral or UK-accented tone. Strong interpersonal, communication, and problem-solving skills. Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option). Preferred Qualifications: Bachelors degree in any discipline. Certifications in client service or voice process operations are a plus. Understanding of UK business culture and client expectations

Key Responsibilities: Acquire and build strong business relationships with merchants for Payment Solutions, BBPS (Bharat Bill Payment System), and eSign services. Manage the complete sales cycle: from lead generation and client outreach to pitching, negotiation, and final closure. Maintain ongoing client relationships to drive long-term engagement and usage of services. Understand client requirements thoroughly and align them with appropriate products or system enhancements. Conduct regular market and competitor analysis to identify new opportunities and stay ahead of industry trends. Serve as a key point of contact for client support and issue resolution, collaborating with internal teams to ensure seamless service delivery. Preferred Candidature: Strong understanding of digital payment solutions such as UPI, Net Banking, NACH, and Credit Card payment systems. Working knowledge of BBPS (Bharat Bill Payment System) for enabling bill payment services on merchant platforms. Experience in the Payment Aggregator & Payment Gateway (PAPG) space, Fintech, Corporate Banking, or Financial Services, with familiarity in API integrations, fund flow mechanisms, and settlement processes. Prefer candidates from leading PAPG companies such as Razorpay, BillDesk, Pine Labs, PayU, Worldline, Paytm, or CCAvenue. Minimum 4 years of relevant experience in the payments, fintech, or banking domain.

Eligibility Criteria: Good written and verbal communication. Customer-service focus. Basic knowledge of computer Graduate and above Should have a laptop & vehicle Ready for the fieldwork & know the local language. Roles and Responsibilities: Need to call clients and provide them with training for the inventory management module. After a training session, if there are any doubts or issues, then need to coordinate here again and provide them with an available solution. All calls are going to be carried forward by TL they need to work on them on TAT time. Visit the client location and give the onsite training to our clients.

We are looking for a dynamic and client-focused professional to join our Client Servicing team. As a key touchpoint between AuthBridge and its valued clients, you will ensure exceptional service delivery, drive client satisfaction, and nurture long-term relationships. This role is ideal for someone who thrives on solving problems, managing accounts, and driving operational excellence. Role & responsibilities Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism. Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services. Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports. Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery. Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction. Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities. Troubleshoot and escalate complex issues internally to ensure quick resolution. Stay updated on product enhancements and industry trends to provide informed client support. Preferred candidate profile 2 - 5 years of experience in client servicing, account management, or customer success (B2B preferred). Strong communication, interpersonal, and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus. Proficient in MS Excel, CRM tools, and reporting. Bachelor's degree in Business Administration, Marketing, or a related field.

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

Interacting with clients to provide technical support via chat, phone & email; Remote/onsite on Products Maintain Daily Issues &bring closure to issues as TAT Review client feedback to improve &enhance quality Pre-Sales Demo for prospective enquirers Required Candidate profile 1 - 4 yrs exp. in ERP Support Edtech exp is preferred. Good communication, troubleshooting &problem solving skills Remote/onsite helpdesk exp. preferred Knowledge of ERP implementation & tech support Perks and benefits PF Medical Insurance Performance based Incentives

Develop technical content Execute LinkedIn and email campaigns Manage branding and marketing collateral for AQOZAs B2B positioning Coordinate participation in industry events and expos Align marketing efforts with sales and project requirement Health insurance Food allowance Maternity benefits in mediclaim policy Employee state insurance Performance bonus Sales incentives

Role & responsibilities: 1. Client Relationship Management Build and maintain long-term relationships with HNIs, architects, interior designers, and corporate clients. Serve as the main point of contact for key clients from inquiry to post-delivery. Conduct regular follow-ups and check-ins to ensure customer satisfaction. 2. Lead Management & Conversion Qualify incoming leads from showrooms, websites, exhibitions, or referrals. Work closely with the sales/design team to convert leads into high-value orders. Track and nurture leads through the CRM system (Odoo). 3. Luxury Customer Experience Offer personalized service and experiences for each client (private showroom tours, design consultations, etc.). Handle complaints or service issues with discretion and a problem-solving mindset. Ensure every client interaction reflects the luxury brand's image and values. 4. Coordination & Communication Coordinate between clients, design teams, production, and logistics to ensure timely and accurate deliveries. Keep clients informed about order progress, installation schedules, and any changes. 5. Data Management & Reporting Maintain up-to-date client records, preferences, purchase history, and feedback. Generate reports on customer engagement, satisfaction, sales conversions, and repeat business. Analyze data to suggest improvements in service or product offerings. 6. Marketing & Brand Engagement Support VIP events, showroom launches, or exhibitions by inviting and managing key clients. Collect testimonials, case studies, or referrals from satisfied clients. Collaborate with marketing to personalize communications (e.g., birthday greetings, product recommendations). 7. After-Sales Service Ensure after-sales service such as warranty claims, re-installations, or part replacements are handled smoothly. Conduct satisfaction surveys post-installation to gather insights and improve future experiences.

We are looking to employ an experienced client servicing executive to handle all client inquiries, Demos, concerns, and complaints in a professional manner. Should able to demonstrate excellent communication, problem-solving & customer service skills

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts / Work from Office ONLY CTC : Upto 28k To schedule an interview ring 6364907001 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;6364907001

Mode : Should be comfortable working in rotational shifts as well as weekends based on matches. 2 weekly off will be provided as per roster crested by Manager. SKILLS: Mandatory:Passionate about sports, Problem solving, Team player, Target Result oriented. Functional:Laws and rules of the sport (cricket primarily + other sports), MS Office, Sports Knowledge. RESPONSIBILITIES: Live scoring across multiple sports using our scoring tool for executing and monitoring live matches. Maintaining complete and accurate data of all sports. Performing miscellaneous job-related duties as assigned. Addressing live support issues with clients.

Position details Department Operations Location Punjab, Gujarat, Maharashtra, Andhra Pradesh, Telangana, Karnataka, Uttar Pradesh Roles and Responsibilities Establish and maintain a trust-based relationship with dairy farmers. Be a reliable point of contact to support them in improving cattle health management through technology. Install Tags & Gateways at new farms by following the Standard Operating Procedures (SOPs). Ensure proper configuration and testing of devices for smooth operation. Regularly check the application to ensure: Proper functioning of tags, Gateway connectivity, Alerts and notifications are received and processed Collaborate with representatives and conduct farm visits to assess conditions and provide support. Monitor daily alerts, ensure appropriate action is taken, and record updates in the application with client support Visit farms, collect necessary inputs, and help resolve issues faced by farmers. Validate reported events with farmers and client representatives. Provide feedback to the backend team for process improvements. Encourage farmers to use the application effectively. Conduct informational meetings and training sessions to enhance adoption. Requirements Work Experience Minimum 6 months to 1 year (Freshers may also apply) Qualifications Diploma or Graduation in Animal Husbandry, Dairy, or Agriculture Soft Skills Excellent negotiation skills Excellent presentation skills Excellent communication skills in Kannada/ Telugu High levels of credibility, trust-building ability, and executive presence. Strategic thinker with a passion for sales Energetic, persistent, and goal-oriented with the ability to thrive in a field-intensive role. Leadership skills Well groomed Additional Information This role is ideal for individuals passionate about animal health, agriculture technology, and farmer engagement. Trust and good relationships with dairy farmers are key to success in this role. It offers an opportunity to work closely with farmers and contribute to improving cattle health management through digital solutions. Proficiency in the local language is mandatory Mandatory Requirement: Own a two-wheeler for field visits.

About vmedulife Software vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn. We are looking for an experienced customer relationship executive to be responsible for engaging with key customers by building and preserving trusting relationships. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Roles and Responsibilities Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Provide client support and handle client communications effectively. Ensure that client requests are handled timely and accurately. Calling the client professionally regularly for feedback on our service. Update customer information in the customer service database during and after each call. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client. Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide accurate, valid, and complete information by using the right methods/tools. Requirements: 1 to 3 yrs experience candidates Strong communication skills are accompanied by excellent listening skills and patience to have smooth interactions with customers on call. Hindi and English Communication Skills are mandatory. Knowledge of customer service principles and practices. Maintains composure and patience with customers. A strong sense of professionalism and discretion is required. Be familiar and should have a working knowledge of excel, word. Graduate with at least 6 months of experience in customer support Work Location: 2nd Floor, EFC Business Centre, Hinjewadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Benefits: Employee Provident Fund and ESIC Medical Insurance Note : Designation and CTC will be as per market standards and based on your total experience in the IT industry.

Join us in making a meaningful difference within the Oracle Health Support organization. As a vital member of our support team, you ll play a key role in assisting clients by configuring their requirements in Oracle systems and resolving their issues using both phone and electronic communication channels. Your primary focus will be to deliver exceptional client support by meeting defined performance goals, utilizing internal knowledge bases, creating product documentation, and conducting thorough testing to resolve concerns efficiently. With a strong client-first approach, you will be instrumental in providing timely and accurate solutions for a range of technical and non-technical challenges. In this dynamic role, you will serve as the frontline liaison between clients and Oracle, ensuring a smooth and positive experience throughout every interaction. Your ability to build trust, communicate effectively, and manage client expectations will be crucial in maintaining high levels of satisfaction. As you grow in this position, you ll have the opportunity to deepen your understanding of Oracle s core technologies and applications, ultimately becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we value individuals who are eager to learn and quick to adapt. We are looking for candidates with excellent communication skills, strong time management abilities, and a collaborative mindset. If you are passionate about customer success, driven to solve problems, and excited to thrive in a fast-paced, supportive environment, we invite you to join the Oracle Health Support team. Career Level - IC0 Gather client requirements and understand their vision to ensure solutions align with their goals. Conduct scope assessments to define and evaluate the extent of requested configurations or support. Provide timely guidance and solutions for a wide range of technical and non-technical client challenges. Configure client requests accurately within Oracle applications, ensuring alignment with business needs. Follow established change management standards to maintain consistency and control across configurations. Ensure accuracy in all configurations and implementations, minimizing errors and maximizing efficiency. Collaborate with subject matter experts across different solutions to achieve the client s vision and deliver optimal results. Utilize internal knowledge bases, product documentation, and testing to efficiently resolve client concerns. Act as a primary liaison between clients and Oracle, promoting a client-first approach and ensuring high satisfaction. Continuously build expertise in Oracle s core technologies and applications, with the opportunity to specialize in key product areas.

Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry. Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services Required Candidate profile Candidate will be responsible for ensuring customer satisfaction and building strong relationships with clients trusted advisor, understanding customer needs and solutions to maximize business value.

Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry. Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services Required Candidate profile Candidate will be responsible for ensuring customer satisfaction and building strong relationships with clients trusted advisor, understanding customer needs and solutions to maximize business value.