537 Client Support Jobs - Page 12

Hiring for UK inbound voice process. Grads/UGs welcome. Freshers & exp with excellent comms required. Salary: 21k–23k + incentives. One-way cab. Great work culture. Call Tooba: 8951870135. Required Candidate profile Excellent communication, UK voice process, international BPO, customer service, English fluency, call handling, client support, shift flexibility, upselling, team player, problem solving.

Roles and Responsibilities: Coordinating with clients regarding Training Manage Client Feedback for training Manage Feedback Data in CRM Assign Tickets to Merchant Trainers based on their current location Additional Qualification and Skills: Educational Qualification - Any Graduation. Required Skills- Customer Management, Client Feedback

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role We are looking for a dynamic and innovative Information Security GRC Analyst to join our team in Bangalore. Job Summary This role reports to the Information Security Governance, Risk and Compliance (GRC) Manager and will work across all the product and technology teams to strengthen and enforce Bottomline s information security posture. As the Information Security GRC consultant, you will be responsible for building trust and confidence among our clients on the information security posture. This role also involves working closely with stakeholders to ensure adherence to regulatory requirements and security frameworks (e.g., SWIFT, NACHA, PCI, NIST, GLBA). How you ll contribute Governance - work with key stakeholders to develop, implement and enhance the information security policies, standards and processes in alignment with regulatory requirements and security frameworks (e.g., SWIFT, NACHA, PCI, NIST, GLBA). Execute governance routines and reporting to ensure compliance with required policies and standards. Risk Management - build and maintain a control library for enterprise-wide controls and product specific controls. Maintain the risk register (issues and risk acceptances) to ensure effective tracking, prioritization and reporting of risks. Process risk acceptances to ensure they are appropriately rated with sufficient mitigating controls. Compliance - Coordinate assessments to ensure compliance with applicable regulations and industry requirements (e.g., SWIFT, NACHA, PCI, NIST, GLBA). Client Support - Gather, assess and present the information security posture to customer (i.e., completion of request for information, contract language reviews, completion of due diligence questionnaires etc.). Education and Awareness - develop and deliver information security awareness and training If you have the attributes, skills, and experience listed below, we want to hear from you. Bachelor s degree in risk management, cybersecurity, technology or equivalent Preferred Experience & Qualifications Cyber or risk management certifications Understanding and knowledge of cyber regulatory and industry frameworks (i.e., SWIFT, NACHA, PCI, NIST, GLBA) We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

As a Lead - Customer Success Management, you will play a crucial role in supporting Checkmates clients in maximizing their digital performance and ensuring their overall success with all Checkmate products. This is a dynamic role where youll contribute to both strategic services for our First-Party Ordering products (Loyalty & Marketing, Kiosks, Catering, Web/App Ordering, and the Design Editor) and general customer success management across the entire Checkmate suite. You ll work directly with enterprise restaurant brands, primarily in the US, providing hands-on support and helping them leverage Checkmates solutions effectively. Checkmate operates in a fast-paced environment where our companys needs and strategy can evolve quickly. This role requires a highly adaptable individual who is comfortable with change and eager to contribute to new initiatives as they arise. You will start as an individual contributor, learning our service offerings, assisting with client onboarding, and providing support for a portfolio of accounts. Youll also act as a cross-functional connector - liaising with Product, Marketing, Sales, and Customer Success teams to ensure consistent client outcomes and clear communication. Essential Job Functions: Agency Services & Strategy Support: Oversee the implementation of service offerings for Loyalty & Marketing, Web/App Ordering, Kiosk, Catering, and other Checkmate products.. Assist in using customer data across channels to inform campaign effectiveness and digital revenue growth. Help prepare materials that support ongoing success for enterprise clients. Customer Success Management Act as a key support contact for a portfolio of enterprise clients, assisting them with the adoption and optimization of all Checkmate products. Provide clients with product demonstrations, training, and best practices to help them maximize product usage. Be able to provide hands-on support and training for key marketing tools, including email, segmentation, customer journeys, and promotional events. Assist in presenting data-driven insights and building client trust. Proactively identify and escalate client challenges, contributing to high levels of satisfaction and retention across all Checkmate product usage. Identify opportunities to enhance client engagement and encourage the adoption of additional products or services. Reporting and Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and status updates in the CRM system. Prepare and present basic reports on client activity and satisfaction levels. Monitor client satisfaction levels and escalate concerns to senior team members when necessary. Adaptability & Process Contribution: Proactively adapt to evolving company needs and strategic shifts. Contribute to building internal documentation and support resources. 3 - 5 years of experience in client support, customer service, or marketing coordination - ideally within B2B SaaS, loyalty/CRM platforms, or consumer-facing industries like food tech, travel, or retail. Bachelors degree from a recogni

Job Summary: We are seeking a knowledgeable and proactive Tour Executive to join our growing team. The ideal candidate will be responsible for planning, coordinating tour packages, managing client queries, and ensuring exceptional travel experiences. This role requires in-depth knowledge of global destinations, travel regulations, and a strong service orientation. Key Responsibilities: Design and curate customized tour packages packages for individuals, groups, and corporate clients. based on client requirements and budget. Coordinate with hotels, transport providers, and local tour operators to arrange all travel services. Respond promptly to customer inquiries and provide expert travel recommendations. Handle bookings, confirmations, invoicing, and documentations for travel. Ensure smooth execution of tours, address client concerns during travel, and resolve issues quickly. Maintain regular communication with clients before, during, and after travel to ensure satisfaction. Keep up to date with market trends, new destinations, and competitive tour offerings. Maintain accurate records and generate reports as required. Assist clients with travel documentation, including visa guidance and travel insurance. Respond to client inquiries, prepare quotations, itineraries, and handle end-to-end booking processes. Coordinate all travel arrangements such as flights, accommodation, sightseeing, and transfers. Stay informed about travel advisories, visa policies, and entry requirements. Maintain detailed records of client preferences, bookings, payments, and feedback. Qualifications: Minimum 24 years of experience in tour planning or operations. Degree in Travel & Tourism, Hospitality, or a related field preferred. Strong understanding of destinations, air routes, and travel logistics. Familiarity with visa processes, foreign exchange, and travel insurance. Excellent communication and client handling skills. Proficiency in MS Office applications. Ability to work independently, manage deadlines, and deliver quality service. Passion for travel and a commitment to delivering premium client experiences.

Key Responsibilities: Client Support: Provide prompt and efficient assistance to clients via phone, email, and in-person interactions. Issue Resolution: Address and resolve client issues and concerns, escalating to senior staff when necessary. Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and repeat business. Account Management: Assist in managing client accounts, ensuring all information is up-to-date and accurate. Roles to be performed :- Ability to work collaboratively in a team environment and support cross- functional initiatives. Fresher/ Graduate or Post Graduate A great learning attitude Age 18-27 years. Able to join us IMMEDIATELY Location - Mumbai all areas, Mumbai Suburbs, kalyan, Dombivli,Panvel,Karjat

Looking for freshers who have good communication skills (English) to provide product details to students/ parents. Key Responsibilities: Client Support: Assist clients in managing personal issues, emotional challenges, and life decisions under the supervision of senior counselors. Provide active listening and empathetic support. Assessment and Evaluation: Help gather and document relevant information regarding clients emotional, mental, and behavioral health. Conduct intake assessments and monitor client progress. Individual and Group Sessions: Participate in individual and group counseling sessions to help clients work through personal difficulties, focusing on issues such as anxiety, stress, relationship problems, and self-esteem. Resource Coordination: Provide clients with information about available resources, including support groups, community programs, and other therapeutic services. Record Keeping and Documentation: Maintain accurate records of client sessions, progress notes, and treatment plans in compliance with organizational and legal requirements. Collaboration with Team: Work closely with senior counselors, social workers, and other healthcare professionals to ensure coordinated care and treatment for clients. Crisis Intervention: Provide immediate support in crisis situations and assist senior counselors in developing crisis intervention plans.

Shift Timings: UK Shift What we look for This is an excellent opportunity for a highly motivated professional to join our global ESG Team as CSM Implementation Specialist. The candidate will be responsible for providing support to Global Client Success Managers (CSM) in achieving companys client deliverables, research, and marketing materials and for other related tasks. This role demands a high-quality communication (verbal and written) and the ability to work effectively without supervision to contribute to the team objectives. We look to recruit bright, articulate, and numerate candidates who are not afraid of a challenge and are prepared to work hard and love what they do. Every member in the team plays a part in making our business what it is today and the more we grow, the more important that becomes. Whatever your career path, ambition, or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We dont just want you to succeed, we want you to flourish. The Role & Key Responsibilities Provide day-to-day support to the Global CSMs team. Coordinating on-boarding and kick-off calls with clients. Mapping out the project timeline and workload. Ensure all aspects of client engagement and delivery are coordinated, aligned and efficient. Ensure a consistently high quality of report delivery, both in content and timing, reflective of the client needs, ESG priorities and high impact potential. Proactively identify aspects of the delivery process and products themselves that can be improved to ensure that Apex ESG remains efficient and best-in-class. Prepare and maintain project tracker to ensure all the projects are updated on timely basis Maintenance of internal tools used for project tracking Support Global CSMs to prepare client feedback presentations / client proposals / weekly check-ins Assist in client questionnaire and perform analysis on the results. Manage client queries on ESG products Support CSMs to build strategies with ongoing contact with clients and Portfolio companies for upsell opportunities. Manage sales support function for ESG. Work independently and in collaboration with a wide team of CSMs across regions. Coordinate new portfolio companies set up in ESG Portal. Coordinate with clients / PCs facing issues related ESG Portal. Prepare dashboard for management team to monitor progress of prospects. The role involves extensive on-the-job learning and candidates must be self-motivated. Skills Required Bachelors degree in Sustainability / ESG / business administration would be an advantage 1-3 years of experience as Client support / ESG Operations for Private Equity services is preferred. Experience in a client support role, preferably with high profile, international clients. The ability to engage, build rapport and influence a wide range of stakeholders, internal and external, for the good of our philosophy to drive positive change for people and planet. Excellent organizational skills, attention to detail, time management and prioritization. IT skills: Advance Microsoft Office (Excel, PowerPoint, Word) to a high level is essential.

Role- Customer Specliest 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

Role & responsibilities Job Overview- The client support executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals. To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times. Client Servicing Executive Responsibilities: Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Client Servicing Executive Requirements: Proven experience working as a client servicing executive. Proficiency in Window OS and Microsoft Excel, Word, Outlook. Working knowledge of Customer Relationship Management (CRM) software. The ability to work efficiently under pressure. Excellent organizational and time management skills. Strong analytical and problem-solving skills. Effective communication skills. Exceptional customer service skills. Accept constructive criticism and customer feedback regarding their experience with application services. Preferred candidate profile Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Perks and benefits Annual Leaves. Family Medical Insurance. Employee Provident Fund Working Days- 5

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Outstanding customer service and interpersonal skills.Ability to professionally communicate and interact across all levels of internal and external client organizations.Excellent project management and multitasking skills required.Must possess strong computer skills and experienced with the Microsoft Office suite.\Strong analytical and problem-solving skills requiredAbility to plan, organize, and execute independently with minimal supervision.Ability to work and adapt in a fast paced and rapidly changing environment.Excellent English written and oral communications skillsRelationship building skillsExperience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activitiesField and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billingManage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement servicesManage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationshipsDrive process and policy change on client s behalfCoordinate and manage select client quarterly business reviewsEducate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Ensures all items are processed and\or resolved in a time. Supports business in ensuring positive audit resultsComplies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Perform research on all processing irregularities and drive issues to resolutionStrict adherence non-disclosure of client information by preserving client confidentiality.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adheredRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Bachelors degreeExperience in the US retirement industry (not mandatory)Open core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Good time management skillsAbility work independently2+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services Experience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Ensures all items are processed and\or resolved in a time. Supports business in ensuring positive audit resultsComplies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Perform research on all processing irregularities and drive issues to resolutionStrict adherence non-disclosure of client information by preserving client confidentiality.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Qualification Any Graduation

About Affinity Affinity is pioneering new frontiers in AdTech: developing solutions that push past today s limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 450 experts, we are building privacy-first ad infrastructure that opens opportunities beyond the walled gardens. Role: Associate Manager, Account Management Work Location: Mumbai (Malad) Product: Veve.com About Role: We are seeking a dynamic and client-focused individual to join our team as an Associate Manager in Account Management. In this role, you will be responsible for building and maintaining strong relationships with advertisers while driving the successful execution and performance of their digital and mobile marketing campaigns. The ideal candidate will have 4 years of experience in digital advertising, with a proven ability to manage accounts, craft campaign strategies, and deliver exceptional client service. This role offers a unique opportunity to collaborate closely with internal teams and global clients, develop data-driven insights, and contribute to revenue growth through upselling and optimization. Roles & Responsibility: Account Management: Serve as the primary point of contact for our advertisers, building strong and trusted relationships to understand their advertising objectives and overall business goals. Campaign Strategy: Collaborate with advertisers to develop customized advertising strategies that align with their target audience, brand identity, and budget constraints. Campaign Execution: Coordinate with internal teams to ensure seamless execution of advertising campaigns, adhering to deadlines, and maintaining campaign effectiveness. Performance Monitoring: Continuously monitor campaign performance and metrics, analysing data to identify areas of improvement and providing insights to advertisers for optimization. Client Support: Proactively address advertiser inquiries, concerns, and feedback to maintain high levels of client satisfaction and retention. Upselling and Cross-selling: Identify opportunities to expand relationships with existing advertisers by introducing them to additional advertising products or services that align with their needs. Reporting and Analytics: Prepare regular performance reports for advertisers, highlighting key metrics and outcomes to demonstrate the value of their advertising investment. Industry Knowledge: Stay up-to-updated with the latest trends, innovations, and best practices in digital advertising to offer strategic recommendations and stay ahead of the competition. Revenue Growth: Collaborate with the sales team to identify potential upsell opportunities and contribute to revenue growth by achieving and exceeding performance targets. Required Skills: Great communication skills - oral and written - in English. 4+ years of experience doing business with Advertiser in digital media. Fluent with PowerPoint to create decks which highlight the value add for the Advertiser. Fluent with Excel to create business models and deal simulations. Confidence to present our product and solutions in front of top execs at Advertiser.

About Affinity Affinity is pioneering new frontiers in AdTech: developing solutions that push past today s limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 450 experts, we are building privacy-first ad infrastructure that opens opportunities beyond the walled gardens. Role: Associate Manager, Account Management Work Location: Mumbai (Malad) Product: Veve.com About Role: We are seeking a dynamic and client-focused individual to join our team as an Associate Manager in Account Management. In this role, you will be responsible for building and maintaining strong relationships with advertisers while driving the successful execution and performance of their digital and mobile marketing campaigns. The ideal candidate will have 4 years of experience in digital advertising, with a proven ability to manage accounts, craft campaign strategies, and deliver exceptional client service. This role offers a unique opportunity to collaborate closely with internal teams and global clients, develop data-driven insights, and contribute to revenue growth through upselling and optimization. Roles & Responsibility: Account Management: Serve as the primary point of contact for our advertisers, building strong and trusted relationships to understand their advertising objectives and overall business goals. Campaign Strategy: Collaborate with advertisers to develop customized advertising strategies that align with their target audience, brand identity, and budget constraints. Campaign Execution: Coordinate with internal teams to ensure seamless execution of advertising campaigns, adhering to deadlines, and maintaining campaign effectiveness. Performance Monitoring: Continuously monitor campaign performance and metrics, analysing data to identify areas of improvement and providing insights to advertisers for optimization. Client Support: Proactively address advertiser inquiries, concerns, and feedback to maintain high levels of client satisfaction and retention. Upselling and Cross-selling: Identify opportunities to expand relationships with existing advertisers by introducing them to additional advertising products or services that align with their needs. Reporting and Analytics: Prepare regular performance reports for advertisers, highlighting key metrics and outcomes to demonstrate the value of their advertising investment. Industry Knowledge: Stay up-to-updated with the latest trends, innovations, and best practices in digital advertising to offer strategic recommendations and stay ahead of the competition. Revenue Growth: Collaborate with the sales team to identify potential upsell opportunities and contribute to revenue growth by achieving and exceeding performance targets. Required Skills: Great communication skills - oral and written - in English. 4+ years of experience doing business with Advertiser in digital media. Fluent with PowerPoint to create decks which highlight the value add for the Advertiser. Fluent with Excel to create business models and deal simulations. Confidence to present our product and solutions in front of top execs at Advertiser.

About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers. We got listed targeting SME IPO in Aug 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar’24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants. We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies. What will you do As an L2 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure. Job responsibilities: Respond to and resolve technical issues escalated by L1 resources and internal and external teams. Manage production issues reported by banks, merchants, and partner entities. Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team. Conduct log analysis, identify bugs, and escalate unresolved cases to offshore or L3 teams. Analyze customer complaints and provide timely, effective resolutions. Offer merchant support through data analysis, query resolution, and reconciliation assistance. Coordinate and map system environments for integration across departments and vendors. Address development-related issues and apply quick fixes at property level when required. Provide post-UAT and go-live support for seamless project transitions. Ensure timely production issue resolution and consistent communication with stakeholders. Collaborate with internal teams for requirement gathering, development coordination, and project sign-offs. Support DCM team during deployments and technical rollouts. Roles may evolve based on business requirements but will primarily focus on system and project-related management. Identify system capacity and availability concerns, propose and support improvements. Apply patches or upgrades to OS/applications following necessary approvals. Maintain accurate documentation and follow ITIL-based process flows where applicable. What are we looking for: Proven experience in technical application support, systems integration, and infrastructure management. Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD). Exposure to vendor coordination and system customization in a banking/fintech context. Prior experience supporting at least one scheduled commercial bank in India is mandatory. Strong background in Linux system administration, shell scripting, and log analysis. Ability to coordinate with dependency groups and guide banks on incident resolution. Experience with customer and merchant support is a strong advantage. Comfortable working in 24x7 shift environments, including nights and weekends. Possesses entrepreneurial thinking, attention to detail, and proactive problem-solving skills. Detail-oriented and organized with strong time management skills. Influencing skills and the ability to create positive working relationships with team members at all levels. Excellent communication and interpersonal skills with innovation and owning your work A collaborative approach and work with perfection as a group effort to achieve organization goal. Location – Bengaluru Work Arrangement: As per Roster & Client Schedule Experience – 3+ years Industry: IT / Software / BFSI / Banking / Fintech Education: Graduate in Engineering or any degree with Red Hat certification Certifications: Red Hat Certification; Application Development (preferred) What do we offer: An organization where we strongly believe in one organization, one goal. A fun workplace which compels us to challenge ourselves and aim higher. A team that strongly believes in collaboration and celebrating success together. Benefits that resonate ‘We Care’. If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

Key Responsibilities: Provide technical support for web hosting services, including shared, VPS, cloud, and dedicated servers. Communicate directly with customers via phone, email, or chat to understand their concerns, provide updates, and ensure a smooth support experience. Troubleshoot issues related to DNS, domains, cPanel, WHM, Plesk , FTP, SSL, and email hosting. Assist customers with website migration, email setup, and server-side issues. Handle support tickets and ensure timely resolution in line with SLAs. Monitor server health and escalate any major server/network-related incidents. Guide customers through basic CMS (WordPress, Joomla, etc.) troubleshooting . Assist in server configuration and updates as needed in coordination with the sysadmin team. Maintain documentation of client issues, resolutions, and knowledge base updates. Collaborate with sales, billing, and infrastructure teams for seamless customer support. Required Skills: Good understanding of Linux/Windows hosting environments Experience with cPanel, WHM, Plesk, FTP, SMTP/IMAP/POP3 Familiarity with DNS management and domain propagation Strong troubleshooting and communication skills Basic knowledge of firewalls, SSL certificates, and backups

Identify and pursue new business opportunities to grow the freight forwarding client base. Generate leads through networking, cold calling, emails, and client visits. First point of contact for clients, addressing inquiries and providing solutions. Required Candidate profile Strong communication, negotiation, and interpersonal skills. Experience in customer support and business development with the international process industry is preferred.

Hiring for International Customer Service 1 Year BPO experience (Required) Excellent English Comms Skills Graduate//12th Salary - upto 5 -7 LPA 5 days working and 2 days off Ping your resume on: sakshitiwari.img@gmail.com or 8448387768 (Sakshi) Required Candidate profile (Excellent Communication Skills - Required)

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 1+ years of experience in US Retirement Services domain Defined Contributions Managing Institutional contributions/ payroll contributions Alternatively, 1+ years experience in payroll processing (preferred)Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox managementProcess incoming contributions for assigned clients\transactions. Includes;oManual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources oSuspense resolution, research and match contributions that dont auto match to a sourceoResolve errors from a remittance file and review reports prior to postingoIndividual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, ChequesCommunication:Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues oresolve suspense contributionsEnsures all items are processed and\or resolved in a time. Supports business in audit processes.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Perform research on all processing irregularities and drive issues to resolutionStrict adherence to non-disclosure of client information by preserving client confidentiality.Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time Take active participation in process improvements and automation opportunities.Ensure Quality Control standards that have been set are adhered to. What are we looking for Excellent organizational skills with ability identify and prioritize high value/ aging transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Roles and Responsibilities: Bachelors degreeExperience in the US retirement industry Experience using Omni or any other Record Keeping platform (preferred)Open core Night shifts based on business requirementsGood verbal & written communication skills in EnglishGood typing skill and attention to detail.Good time management skillsAbility work independently Qualification Any Graduation

The candidate will be responsible for to check reservations made into the hotels through B2B portal The candidate will be responsible for reconfirmations of bookings with hotels across the globe Communicating with hotels for reservations made into the system Need to assist Travel Agents for any query related booking Need to update the system and to Operations Team for confirmations received through hotels Desired Profile Ready to work in rotational shifts and week offs Should have 1 to 3 years of work experience in Travel Industry / BPO/ Client Support Good knowledge of Computers / Good knowledge in MS office Good in English communication skill

Key Responsibilities: Act as the primary point of contact between the company and assigned clients. Understand client requirements and communicate them clearly to internal teams. Coordinate with creative, marketing, sales, and technical teams to ensure timely project delivery. Manage project timelines, deliverables, and budgets. Address client queries, provide updates, and handle complaints or concerns professionally. Build and maintain strong, long-lasting client relationships. Identify opportunities to upsell or cross-sell additional services. Prepare regular reports on account status and performance. Support the onboarding of new clients and ensure a smooth transition. Attend client meetings, presentations, and reviews as needed. Requirements: Bachelors degree in Business Administration, Marketing, Communications, or a related field. 1–3 years of experience in client servicing, account management, or a similar role (experience in advertising, marketing, or digital agencies is a plus). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple projects simultaneously under tight deadlines. Proficiency in MS Office and CRM tools (e.g., HubSpot, Salesforce) is preferred. A customer-centric attitude and problem-solving mindset.

Hiring for Hotel Engine – MS & Flex (Customer Support) Exp.- Min 6 months BPO/Hotel support Virtual interview Any Grad/UG with Versant C1 – US Voice comms. Salary- 35K CTC + 8K incentives. 5.5 days Shift- Rotational shifts. Cabs for females. Perks and benefits 180 Rs* Night For Male & 1-Sided Cabs For Female

We are hiring For Top MNC - Designation : Sr. Process Associate Role : Voice Process Location : Bangalore Ctc Upto 4.5 Lpa SAPNA - 9783067123 Priyal - 9772840956 Apply to: conversectsbangalore@gmail.com Thanks, Team Converse

Independently resolve tickets within TAT and maintain quick FRT. Share timely updates with clients, attend daily meetings, complete routine tasks, update the knowledge base, boost platform usage, and attend regular training.

Job Title:- Accommodations & Exception Scheduling CoordinatorJob Location:- Noida(Hybrid)Job Shift:- 10:30 AM to 7 PM CST( 8:30 PM IST to 5:30AM IST- Night Shift) as associated with our Bloomington, MN office The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented Responsibilities include handling client and candidate inquires related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly _This position is associated with our Bloomington, MN office At this time, staff are working from home; however, the ideal candidate would be located within the geographic area and able to come into the office as needed _PRIMARY RESPONSIBILITIESAccommodation Scheduling & ImplementationInterface with clients, candidates, and internal teams to ensure exceptional service is provided Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines Client SupportServe as primary contact for clients on accommodation scheduling and implementation inquires Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidates accommodation approvals QualificationsBachelors or equivalent experience preferred2years in a customer service positionStrong professional communication and time management skills as well as excellent attention to detailAbility to exercise discretion in handling confidential materialProficiency in MS OfficeShift Schedule_Permanent shift schedule:_Monday to Friday: 10:30am-7:00pm Central Time_During training:_Monday to Friday: 8:00am-4:30pm OR 8:30am-5:00pm Central Time1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET