537 Client Support Jobs - Page 11

Handling and coordinating the client projects starting from project receipt to final delivery. Nurture and maintain healthy relationship with existing client through regular touch base & follow ups to get repeat business from them. Excellent communication skills Strong problem-solving ability and negotiation skills

Handling and coordinating the client projects starting from project receipt to final delivery. Nurture and maintain healthy relationship with existing client through regular touch base & follow ups to get repeat business from them Excellent communication skills Strong problem-solving ability and negotiation skills

Position Summary: We are eagerly seeking a new Assistant System's Administrator to join our growing team In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients If you have a passion for helping others, learning and growing, youll love working with us! Responsibilities: Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system Provide guidance and support for the configuration of the client's platform Troubleshoot and coordinate with other teams on system issues Use independent judgement for best course of action for issue resolution Provide training to clients in the use of system and system updates Fully document questions and issues for external and internal knowledge sharing Update training and support materials as necessary Additional project and ad-hoc assignments Requirement: Bachelor's degree or equivalent 1+ years of experience in a software environment handling incoming client requests Excellent verbal, written and interpersonal skills Proficient in online software applications High degree of accuracy and attention to detail Preferred Skills and Experience: Experience in the events and meetings industry HTML Knowledge About Aumni Techworks Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India So, while you are working for a services company, you are working within a product team and growing with them We do not take projects and we have long term (open ended) contracts with our clients When our clients sign up with us they are looking at a multi-year relationship For e g Some of the clients we signed up 8 or 6 years, are still with us We do not move people across client teams and there is no concept of bench At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany 300+ and growing Benefits: Our award winning culture reminds us of our engineering days Medical insurance (including Parents), Life and disability insurance 24 leaves + 10 public holidays + leaves for Hospitalisation, maternity, paternity and bereavement On site Gym, TT, Carrom, Foosball and Pool table Hybrid work culture Fitness group / rewards Friday Socials, Annual parties, treks

Handling and coordinating the client projects starting from project receipt to final delivery. Nurture and maintain healthy relationship with existing client through regular touch base & follow ups to get repeat business from them Excellent communication skills Strong problem-solving ability and negotiation skills Pratibha Tanwaa

Wireworks (Infiniti Power Pvt Ltd) is looking for IT Support to join our dynamic team and embark on a rewarding career journey Respond to hardware and software technical issues Provide troubleshooting and remote support assistance Install updates, monitor systems, and maintain logs Ensure IT compliance and user training sessions

Role & responsibilities Conduct GTW audits and other related audits and assessments as per client protocol. Prepare audit and assessment reports with defined TAT. Ensure that report quality meets clients expectation and requirement. Ensure timely response to resolve client queries. Ready to travel pan India. We are Looking for You with Qualification BE or B Tech in Textiles or masters in chemistry with experience of process mill Relevant Experience 3 to 5 years of experience in process mill Expertise at Good communication skill (speaking and writing both) Chemical background with a high experience in product health and safety area (manufacturing process), with at least min 3 years experience in a dyeing mill or related. Technical person from chemical dyeing industry could also be valid with 5 years experience. Environmental background and knowledge in water treatment. Knowledge of the local environmental law Familiar with quality in the final garment and lab process, PH, colour fastness & risky chemicals.

Title : NMRP Support Executive Experience : 2+ years in Customer Support, preferably Key Responsibilities: Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion. Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards. Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers. Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution. Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement. Qualifications: Mandatory Strong written and verbal communication skills Customer-focused mindset Preferred Intermediate MS Excel proficiency Basic content writing ability Detail-oriented and organized Basic understanding of branding and marketing communication Comfort with cross-functional collaboration Familiarity with social media platforms handling

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work ForTM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Key Duties Data processing (ETL) using MSSQL 2012/2014 R2 SSIS with stored procedures, views, and other various database objects; import and export processing; data conversions; business process workflows and metrics reporting. Providing client support services and enhancements. Controlling daily ticket resolution/prioritization as client and user volume increases. Prioritizing issues based on client expectations, volume of current tickets, and visibility of issues across the enterprise. Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value. Provide SQL training to other technicians. Drive ticket resolution momentum and provide feedback to US Leadership where staff improvements can be made in order to better overall productivity of the technicians. Manage MSSQL Server 2012/2014 R2 database objects (stored procedures, views, synonyms, tables and overall schema), reporting, and administration. Qualifications: Bachelors degree in computer science or equivalent. Skill and Knowledge: 4-7 years of experience writing T-SQL code in order to triage issues, analyse data, and optimize database objects. 2-5 years of experience of troubleshooting using MSSQL 2012 R2/2014 SSIS . 2-3 years of experience relating to ETL flat file/real-time message data loading. Strong with MSSQL 2012 R2/2014 Administration. Key Competency Profile: Identify new opportunities by anticipating change and planning accordingly Feels comfortable working in a changing environment Communicates accurately at client's level of understanding, checking to make sure all information is correct. Be accountable for customer service of highest quality Help people improve by learning from successes and failures Finds flexible and rapid solutions to meet the clients needs. Takes controlled risks, seeking support from team members when unsure. Motivate each other to perform at our highest level Prioritizes work and sets realistic deadlines to ensure that important tasks are achieved on or ahead of time, with quality results. Shares own expertise with team members, while remaining open to others' ideas. Identify area of process improvement and automation Help team members with your expertise to archive common goal. Proactively identifying problems and solutions. Takes full responsibility for meeting the clients level of satisfaction. Checks back with client to ensure the correct information has been provided. Continuously searches for new ideas and better ways of doing things. Takes steps to learn about own department, its vision, its values and its strategic objectives. Encourages others to look for solutions rather than presenting problems Key Success Criteria: Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureTower:Group InsuranceLevel 1:Employee BenefitLevel 2:Claims ProcessingMust have/ minimum requirement2+ years of experience in Insurance Disability Claims Processing.Knowledge of MS Office Tools and good computer knowledge. Roles & Responsibilities:Processing Disability insurance claims, calculating overpayments and Underpayments.Review and assess complex Disability claims to determine benefits and eligibility for payment.Research and verify claims information including policy details, claims document validation, calculating benefit amount and other relevant documentation.Identify the correct payee or beneficiary to release the claims payment.Complies with all regulatory requirements, procedures, and Federal/State/Local regulations.Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability to identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.S Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 4+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services Accredited QC/ auditor for Money In or Money Out or Institutional Contributions processes such asoPay Out - Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff, child support, oPay In - Internal fund transfer, External fund transfer, Exception Processing, Minimum Dist Option, RMD, Retirement Benefits & Transfer Payout AnnuityoInstitutional contributions - Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox managementHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processedStrict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Support creation procedure documents What are we looking for NANA Roles and Responsibilities: Any Bachelors degreeExperience in the US retirement industry mandatoryOpen to working in core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Good time management skillsAbility work independently Qualification Any Graduation

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelors Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time. Apply now: Send your resume to varshasri.akula@modmed.com & bolla.murali@modmed.com For more details contact: 7337517660

A person for Sales, Marketing & Support to deal with company clients. Minimum one year work should be there. In EduRBS TECHNOLOGY PVT. LTD. (IT Software Company) Communication, Laptop, Android Mobile & two wheeler are Mandatory. director@edurbs.in

Operations Intern Are you passionate about problem-solving and creating exceptional customer experiences If you're eager to learn and grow in operations, we want you to join Us! About Kustodian Kustodian is on a mission to revolutionize end-of-life planning in India. We're building the country's first comprehensive DeathTech platform, making the process easier and more approachable for families. We're a passionate team of innovators dedicated to creating a positive social impact and changing the conversation around death and legacy. The Role As an Operations Intern at Kustodian, you'll gain hands-on experience in keeping our platform running smoothly and our clients happy. You'll work closely with our team to streamline processes, optimize asset management, and provide top-notch support. You'll also have the opportunity to collaborate with our founders on exciting new challenges. Location: WFH- Bangalore ( It includes visit to EPFO office once in a week ) Commitment: 3-6 months - Full-time What you will do and learn: As an Operations Intern at Kustodian, you'll gain valuable experience in: Process Optimization: Develop and implement solutions to streamline workflows and enhance the client onboarding experience. Client Support: Assist with managing client needs, ensuring accurate and accessible information within the platform. Operational Excellence: Contribute to the development and implementation of strategies to improve overall efficiency. Industry Exposure: Gain insights into the industry through potential interactions with government offices. We're looking for someone who: Problem Solver: You thrive on finding solutions and improving processes. Detail-oriented: You have a keen eye for detail and a passion for efficiency. Learner: You're eager to learn and grow in a fast-paced environment. Proven ability to drive operational improvements and increase efficiency. Government relations experience (a plus). What We Offer Make a Difference: Be part of a social revolution improving countless lives. Thrive and Learn: Join a fast-paced environment focused on growth and innovation in the industry. Join Our Team: Collaborate with passionate colleagues on a meaningful mission. Work with Founders: Collaborate directly with early-stage founders to build a groundbreaking company. [HIDDEN TEXT] Switch accounts The name, email address and photo associated with your Google Account will be recorded when you upload files and submit this form https://forms.gle/NUzkffP8k6ndRJfL7

Position : Customer Support Executive Location : Chennai ( Prefer only chennai based profiles ) Languages Expert : English & Hindi expert ( Both languages mandatory ) Job Summary As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients. Key Responsibilities Handle inbound and outbound calls, emails, and chats from clients and partners. Provide accurate information about Vivritis financial products and services. Log customer interactions, issues, and feedback into CRM systems. Coordinate with internal departments (tech, finance, credit) to resolve client issues. Track and follow up on pending queries to ensure timely resolution. Identify recurring issues and escalate to management with suggestions for improvement. Maintain high levels of customer satisfaction through professional communication and empathy. Assist in onboarding new clients and resolving documentation-related queries. Required Skills and Qualifications Bachelors degree in any discipline. 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector. Excellent verbal and written communication skills in English. Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Customer-centric attitude and professionalism under pressure. Preferred Qualifications Experience working in a fintech or NBFC environment. Familiarity with digital lending platforms and client KYC processes. What We Offer Competitive salary and performance-based incentives. Opportunity to work in a fast-growing fintech environment. Learning and development programs. Collaborative and inclusive work culture.

Communicate client's briefs effectively to internal teams. Manage designated projects/campaigns on a day-to-day basis ensuring the highest levels of quality, within designated timelines. Manage project costs, budgets, and client expectations. 1-2 years of experience working with a mid-sized advertising agency, in a client servicing role. Agency experience is mandatory Pratibha

Purpose of the Role : Municipal Lien Analyst need to understand how unpaid government dues can block a sale or affect property value. Their job ensures that liens are found, verified, and reported protecting both the lender and the buyer. Its about ensuring clean titles and safeguarding the property's role as collateral. The Municipal Lien Analyst role involves researching, analyzing, and reporting on municipal liens to ensure accurate data management and compliance, facilitating informed decision-making in real estate transactions US Administrative Structures Knowledge: Analyze and understand administrative frameworks across counties, cities, municipalities, towns, and townships in the US to ensure accurate data management. Property Tax and Lien Analysis: Research and evaluate property tax calculations, assessment methods, payment procedures, and lien processes to support effective decision-making. Lien Management: Proficiently handle property liens, including obtaining lien payoffs, clearing liens, and assessing their impact on property transactions. Government Website Navigation: Navigate government portals effectively to retrieve essential information on permits, code enforcement, utilities, and property taxes. Regulatory Monitoring: Stay updated on changes in website layouts and content to maintain accuracy in information retrieval and reporting. Code Violations & Permits Management: Analyze code violations, understand their implications for property ownership, and develop strategies for resolution, including managing distinctions between open and expired permits. Utility Services Understanding: Research utility services in US homes and analyze billing processes for both public and private utility providers. Team Collaboration: Collaborate with team members to ensure effective execution of tasks and promote continuous professional development. Handle Voice Process: Execute callings. Essential Skills & Qualifications Strong communication skills in English (verbal and written). Proficiency in CRM and workflow management systems. Competence in Google Sheets, Excel, and Word. High attention to detail and accuracy. Strong problem-solving abilities and ability to work independently. Customer-centric mindset with a commitment to diversity, equality, and inclusion. Preferred Skills Experience managing client relationships to ensure satisfaction and service excellence. Strong negotiation skills to achieve favorable outcomes. Ability to address client concerns with empathy and insight. Education & Experience Bachelor's degree (required). Preferred experience in real estate, finance, or title companies. Freshers with excellent communication skills are encouraged to apply. Job Requirements Should not be actively pursuing education. No career gap exceeding 6 months. Must be comfortable working night shifts (09:00 PM - 06:00 AM). Wi-Fi-enabled laptop preferred. Employees must comply with company policies and regional labor laws. Benefits Paid time off Paid sick leave Leave encashment Provident Fund Performance bonuses Work Schedule Fixed night shifts (US shift) In-person role at the Bangalore office If you're ready to build a career in real estate technology and operations, apply today! Job Types: Full-time, Permanent, Fresher Work Location: Bangalore.

InfoEdge is hiring for Chat Support and Operations role for IIM Jobs. If you have excellent verbal and written communication skills , you can apply for this role. Email Resume - vrinda.gupta@naukri.com About BU: AmbitionBox Ambition Box was founded in 2015 with a vision to help job seekers prepare for interviews and build successful careers. Now a part of Naukri.com, Ambition Box has grown rapidly and serves over 1 crore users every month, offering company reviews, interview questions, salary insights, and more. Job Objective To support B2B client queries through calls, chat, and email, ensuring a smooth and positive experience for our clients. Key Responsibilities Respond to client queries via calls, chat, and email, providing accurate and timely solutions. Review and moderate content to maintain the quality and accuracy of information on our website and reports. Coordinate with internal teams (design, product, operations, etc.) to ensure smooth functioning of our online listings and advertisement products. Learn and understand key processes, including service level agreements (SLAs), turnaround times (TAT), and standard operating procedures (SOPs). Achieve productivity and quality targets for client communications. Demonstrate product features and resolve client queries through email or calls. Required Skills Strong written and verbal communication skills. Willingness to learn and adapt quickly. Ability to handle multiple tasks efficiently. Attention to detail and a keen eye for quality. Basic client-handling skills (training will be provided). Interest in content moderation and proofreading. What We Offer Rapid learning and growth opportunities. End-to-end ownership of your tasks with guidance from experienced mentors. Freedom to innovate, experiment, and learn from mistakes. Opportunity to work on impactful projects that shape the industry. Exposure to multiple roles and responsibilities develop a versatile skill set! Be part of one of Indias fastest-growing career advisory platforms. Why Join Us? Work in a supportive, fast-paced environment designed for learning and growth. Receive mentorship and training to help you succeed. Be part of a team that values your ideas and encourages you to take initiative. Make a real impact by helping millions of users build better careers. Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

About the Role: Grade Level (for internal use): 10 The Team S&P Global Enterprise Data Organization Content Customer Success and Data Quality Team is part of Data Excellence & Partnership group. The team is involved in responding to data client queries and acts as an external data quality team with primary focus on improving data quality for all data sets. The Impact You will be responsible for understanding client requirements and providing them with the best solution. You will be working closely with product management, client support, data management, data stewardship and data operations to provide superior customer experience. Whats in it for you This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience while also working on automation initiatives and projects to improve Data Quality. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you. Responsibilities Cross-Functional Collaboration Work closely with product, sales, and support teams to foster a strong sense of community and information sharing. Project Management Oversee ongoing Automation, Quality Improvement, Client First etc. projects and ensure successful user acceptance testing (UAT) by adhering to timelines and maintaining high standards Metrics & Reporting Firm up the metrics for both Quality & CCST and publish the same by building Power BI dashboards etc. Problem Solving & Innovation Understand complex situations and come up with solutions to address the same ensuring client experience is not hampered Automated Alerts/Checks Identify areas of opportunity and drive conversations to build alerts to catch anomalies before clients, product, sales report it i.e. thinking proactively IPOs/Market Movers Ensure we are on top of these events and publish internal performance metrics as well as identify gaps and come up with solution to fix it Client Advocacy Serve as a senior advocate for clients, ensuring their needs and feedback are at the forefront through continuous collaboration with Ops, Data Stewards, Data Management, Product, Client Support etc. Training and Development Lead training and mentoring programs to develop team members' skills and knowledge. Voice of the Customer Advocate for clients by reporting key insights and trends to drive improvements. Process Improvement Lead initiatives to enhance processes through root cause analysis (RCA) and implement best practices. Knowledge Management Develop and update knowledge base (KB) articles to reduce client queries and improve self-service options Audits Provide strategic insights and suggestions for procedural and Quality improvements What we are looking for: 5+ years of experience in financial services/investment management Good oral and written communication skills. Client first focus and mindset Good problem resolution skills through effective collaboration with various stakeholders. Strong teambuilding and people development skills with excellent interpersonal, oral, and written communication. Maintains high ethical standards both personally and professionally, to maintain transparency in the team. Readiness to take on challenges and to challenge the status quo. Proven ability to work with minimal direction, maintain focus while working with routine tasks. Self-motivated individual with proven ability to multi-task and balance various aspects of work while delivering highest quality results. Ability to manage performance under stringent timelines and result oriented. Ability to adapt to change and drive change within the team. Product knowledge of Capital IQ & Capital IQ Pro will be desirable Vendor/Client/Product Interaction Exposure/Experience will be an added advantage Critical thinking and problem solving. Responsible tasking Proactive approach Professional agility Time Management Basic Qualifications Education Graduate/postgraduate in finance/MBA. Advance Proficiency of MS Excel, SQL, Power BI is a must Proven track record of Exposure on GenAI tools will be an added advantage Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

Skillset needed: Good Communication Able to arrange a call with the customer and discuss the issues/resolutions Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service/Customer support """ (1) To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project(2) To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards (3) To interact with the customer and internal teams to gather requirements for development purposes (4) To perform activities related to enhancement creation of documents for CMMi and client requirements (5) To provide technical guidance to junior developers

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.

Role & responsibilities Provide support to end users in Singapore market on enquiries to Accounting Software via phone call / email / remote assistance. Provide Software technical assistance, troubleshoot and resolve issue. Perform data migration works. Resolve customer technical issues in a timely and professional manner. Involve in ad-hoc project. Preferred candidate profile Degree or relevant qualification like B.Com, M.Com or equivalent to the field required Strong Accounting knowledge and Software troubleshooting skills is an added advantage Ability to multi-task and work independently in a fast-paced environment Perks and benefits Group Health Insurance and Accidental Life Insurance Gratuity Work Timing General Shift (6:30 AM IST - 3:30 PM IST)(Mon Fri) Mandatory to work from Office Interested candidate please share me your updated resume to mail id - hema.g@digisme.in

Key Responsibilities: Client Support: Provide prompt and efficient assistance to clients via phone, email, and in-person interactions. Issue Resolution: Address and resolve client issues and concerns, escalating to senior staff when necessary. Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and repeat business. Account Management: Assist in managing client accounts, ensuring all information is up-to-date and accurate. Roles to be performed :- *Ability to work collaboratively in a team environment and support cross- functional initiatives. * Fresher/ Graduate or Post Graduate * A great learning attitude *Age 18-27 years. *Experience 0-2 years. *Able to join us IMMEDIATELY *Research and analytical skills. Location: Dombivli,Panvel

Required Candidate Profile- -Good Communication -Leadership -Team Handling -Inter-Personal Skills -Decision Making -Positive Attitude -Creative -Good Etiquites -Well Groomed Age 18-27 Freshers can apply Immediate joiner Responsibilities: Client Relationship Management: Establish and maintain positive relationships with clients through regular communication and exceptional service. Client Support: Address client inquiries and concerns promptly and professionally, ensuring a high level of client satisfaction. Coordination: Coordinate with internal teams to ensure seamless delivery of services to clients. Client Onboarding: Assist in the onboarding process of new clients, ensuring they are well-informed about our services and processes. Feedback Collection: Gather feedback from clients to identify areas for improvement and relay this information to relevant departments. Location - Dombivli,Panvel, Mumbai all areas, Mumbai Suburbs, Kalyan.

Bravura’s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers. Job Purpose Provide frontline technical support for Bravura Solutions clients using the Sonata Administration Platform. Manage complete client issue lifecycle from analysis through resolution, with responsibility for defect replication, testing, and escalation to appropriate development and consulting teams. What You’ll Do Key Responsibilities - Client Support & Issue Resolution: Analyze and resolve client issues including software defects, database corrections, application functionality guidance, and system configuration fixes Respond to service requests and incidents within defined SLAs Route defects and enhancement requests to appropriate internal teams Incident Management: Assess incident severity, impact, and risk with management escalation as needed Manage incident progress and maintain continuous client communication Facilitate client meetings for incident management and support process discussions Coordinate software releases to client environments Escalate cross-client impact issues and perform technical housekeeping tasks Core Skills: Application development methodology expertise with advanced SQL proficiency Object-oriented programming capabilities and Microsoft Office proficiency Service delivery process knowledge (Incident, Problem, Change Management) JIRA and SDLC experience Client consultancy and support delivery experience Flexibility for travel between offices and client sites Technical Expertise: Core Java with Eclipse Development Platform or any other IDE, hands on experience must Java frameworks: Hibernate, JSP/JSF, web services Database management with SQL (Oracle preferred) Troubleshooting and debugging proficiency in JAVA Java certification and cloud exposure (AWS/Azure) preferred Unleash your potential. Preferred Rotational shift availability (General shift, UK hours: 2:30 PM – 11:30 PM , occasional nights: 11:30 PM – 07 AM) Excellent English communication skills for business and technical audiences Strong customer service orientation with multitasking abilities Independent work capability with solution-based problem-solving skills Team collaboration and interpersonal excellence Preferred Experience: JAVA based application support model technical background Financial services industry knowledge, particularly Wealth management Experience 3- 5 Years of experience Working at Bravura Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development. Competitive salary and employee benefits scheme. Flexible working hours, we value work-life balance. Maternity/ Parental (including secondary) leave policy. Cab facility is available in Delhi/NCR. Meal facility available