Client Support Executive Trainee

As a member of our team, you will be responsible for handling inbound client calls and emails related to software usage. You will play a crucial role in guiding our clients to effectively utilize our software, with comprehensive training provided to support you in this task. Additionally, documenting and escalating client issues when necessary will be part of your duties, ensuring a seamless support experience for our clients. Your interactions with clients should reflect a friendly and professional demeanor at all times. We welcome applications from freshers or graduates in any stream such as BCA, BBA, BA, BCom, BSc, etc. Key traits we are looking for in potential candidates include good communication and listening skills, along with basic computer knowledge. No programming or coding expertise is required; a willingness to learn and adapt to a support/customer care environment is essential for success in this role. As part of our team, you can expect to receive training on the software and support process, providing you with a solid foundation for a career in customer/client support. Our company offers a friendly work environment with ample opportunities for career growth, ensuring that you can develop and progress in your professional journey. This position is open for internship and fresher candidates, and the contract length is set at 7 months. The work shift for this role is during the day, providing a conducive work schedule for individuals. Candidates should have the ability to commute or relocate to our work location in Kalyani, Kolkata, West Bengal, as in-person work is required. If you meet the qualifications outlined above and are excited about the prospect of starting a career in client support, we encourage you to apply for this position and be part of our dynamic team.,