Client Success & IT Project Lead

As a Client Success & IT Project Lead at our company, you will play a crucial role in driving client satisfaction and successful project delivery. Your responsibilities will include converting leads into deals, managing project deliveries, providing on-site technical support, and conducting client training. In addition, you will be expected to identify growth opportunities, build relationships, and drive revenue in the software and CRM consulting domain. Your key responsibilities will involve identifying potential clients in need of software development and CRM solutions, developing and executing strategic sales plans, and expanding our customer base. You will be responsible for generating leads through various channels, explaining our products effectively to prospects, and managing the end-to-end sales process. Monitoring market trends, competitor activities, and customer feedback will also be a crucial part of your role, along with preparing accurate sales forecasts and reports. As a Project Manager, you will be primarily responsible for understanding project scopes, drafting and managing Process Requirement Documents, and leading project progress through effective communication and coordination with clients and internal teams. From project initiation to completion, you will oversee key deliverables such as project kickoff presentations, status reports, risk logs, and change orders when necessary. Regular client visits for maintenance and troubleshooting will also be part of your responsibilities, along with providing timely technical support via various channels. Documentation plays a vital role in our processes, and you will be expected to document all support activities, system updates, issues, and solutions for future reference. Gathering client feedback, preparing documentation, and working on improvements will be essential for enhancing our applications and services. Collaboration with the internal development team is key, as you will provide input to enhance application performance and usability, as well as communicate client requirements and concerns to drive continuous improvement. To excel in this role, you should have an educational background in B.E/B.Tech/BBA/MBA and possess skills in MS Excel, Chat GPT, documenting MOMs, Google Sheets, Docs, Forms, and Slides. Excellent communication and interpersonal skills, along with the ability to explain technical and non-technical concepts to users, are essential. Strong organizational and time-management abilities will also be critical for success in this position.,