4 Client Software Jobs

NTT Data Services is Hiring! Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Client's business problem to solve For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction Position's General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Identify the outstanding claims with payers through the reports from clients Place calls with payers with regard to outstanding claims Document the details of the calls made to payers in DBPMS and the client software Coordinate with the team leader in following the processes Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. University degree or equivalent that required 3+ years of formal studies of the English language. 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions Preferences: - Ability to communicate (oral/written) effectively to exchange information with our client . ... The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement. ... All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

As a Service Desk Analyst (German/French) at our company, you will be responsible for providing excellent technical support and networking assistance to customers. Your primary duties will include diagnosing and resolving hardware, software, and network-related issues through various communication channels like telephone, email, and chat. You will also be responsible for escalating complex problems to the appropriate support staff and vendors. In this role, you will coordinate and manage relationships with vendors and support staff to ensure efficient problem resolution. Additionally, you will administer user account provisioning and manage user account activities. You will use the Incident Management System to document and manage problems and work requests, ensuring timely and effective resolutions. As a Service Desk Analyst, you will provide level 1 remote desktop support, troubleshoot client software, and basic network connectivity problems. You will also be responsible for identifying, evaluating, and prioritizing customer problems and complaints. Furthermore, you may be required to train users and operators on a limited basis and participate in ongoing training and departmental development activities. Your responsibilities will also include routine maintenance updates with other IT staff and business units, as well as providing all required documentation including standards, configurations, and diagrams. You will be expected to adhere to quality standards, regulatory requirements, and company policies while ensuring a positive customer experience through First Call Resolution and minimum rejected resolutions or Reopen Cases. To excel in this role, you must have excellent communication skills in German/French and experience in technical support and networking. Whether you are a fresher or have 6 months to 3+ years of experience, this position based in Lucknow offers an opportunity to work on value-adding activities such as knowledge base management, training, and coaching analysts. Your ability to independently resolve tickets within agreed SLAs and provide support for on-call escalations will be crucial to your success in this role.,

NTT Data Services is Hiring! Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an HC & Insurance Operations Senior Rep to join our team in Coimbatore/Chennai. Client's business problem to solve For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction Position's General Duties and Tasks In these roles you will be responsible for: . Performing actions based on the EOB, Insurance wesbites to collect outstanding Accounts Receivables. . Identify the outstanding claims with payers through the reports from clients and check website and imaging application with regard to outstanding claims and document the details in the client software for claims resolution. . Analyzing medical insurance claims for quality assurance . Resolving moderately routine questions following pre-established guidelines . Ensuring accurate and timely completion of transactions to meet or exceed client SLA . Performing routine research on customer inquiries. . Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team . Identify the outstanding claims with payers through the reports from clients . Check EOB and Insurance websites with regard to outstanding claims . Coordinate with the team leader in following the processes Requirements for this role include: . Ability to work regularly scheduled shifts from Monday-Friday 7:30Am to 5:30Pm IST. . University degree or equivalent that required 3+ years of formal studies. . 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Preferences: - . Ability to communicate (oral/written) effectively to exchange information with our client. . ... The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement. . ... All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

NTT Data Services is Hiring! Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Client's business problem to solve For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction Position's General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Identify the outstanding claims with payers through the reports from clients Place calls with payers with regard to outstanding claims Document the details of the calls made to payers in DBPMS and the client software Coordinate with the team leader in following the processes Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. University degree or equivalent that required 3+ years of formal studies of the English language. 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions Preferences: - Ability to communicate (oral/written) effectively to exchange information with our client . ... The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement. ... All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.