Client Servicing Manager

About the Role

Moulis Advertising is looking for an experienced Client Servicing Manager with a proven background in managing Government, Public Sector Undertakings (PSUs), Civic Bodies, and Municipal Mandates. In this role, you will be the operational backbone driving strategy, approvals, and execution across public-sector outreach programs, multi-channel awareness drives, and integrated citizen-communication campaigns.

The ideal candidate understands the nuances of working with administrative bodies, institutional stakeholders, and public outreach ecosystems. You know how to navigate formal approval structures, manage multi-stakeholder government protocols, coordinate high-volume creative/content turnarounds, and bridge the gap between policy language and clear public communication across traditional (print, outdoor) and modern digital/social channels.

Key Responsibilities1. Government & PSU Account Relationship Management

• Serve as the dedicated single point of contact for government authorities, municipal corporation officials, nodal communication officers, and PSU leadership.
• Maintain strict adherence to official protocols, official correspondence formats, meeting documentation (Minutes of Meetings), and administrative compliance standards.
• Conduct regular alignment meetings with government departments to track ongoing civic initiatives, policy communication drives, and public awareness requirements.

2. Public Communication Strategy & Briefing

• Deconstruct policy releases, civic circulars, citizen grievance frameworks, and public program guidelines into compelling, easy-to-understand communication briefs.
• Guide internal creative and digital teams to produce compliant, sensitive, and culturally relevant creatives across multilingual formats (English, Hindi, Marathi/regional languages).
• Oversee crisis communication, factual clarifications, and public grievance response messaging in close coordination with government nodal teams.

3. End-to-End Campaign Delivery & Compliance

• Oversee execution of large-scale state and municipal campaigns—spanning print insertions, outdoor publicity, ground activations, and digital/social media management.
• Track tight deadlines for urgent public announcements, official inaugurations, and seasonal civic awareness drives.
• Ensure all campaign collateral adheres strictly to government guidelines, national emblems/logos protocol, authorized sign-offs, and administrative directives.

4. Tenders, Work Orders, Estimates & Invoicing

• Coordinate with internal planning teams for technical bid preparation, past work credential compilations, and presentation decks for government tenders and empaneled pitches.
• Generate and manage formal government estimates, rate cards, and DAVP/BOC or client-specific schedule of rates (SOR).
• Track official Work Orders (WOs), Job Orders, and approval notes; manage systematic documentation of proof of release/performance (tear sheets, monitoring reports, digital logs) to ensure smooth billing clearances and government payment cycles.

Candidate Profile & Qualifications

• Experience: 4–8 years in client servicing / account management within an advertising agency, with at least 2–3 years dedicated to handling Government, PSU, Municipal Corporation, or Civic body accounts.
• Education: Bachelor’s or Master’s degree in Mass Communication, Advertising, Political Communication, Public Relations, or Marketing.
• Domain Expertise: Thorough understanding of government advertising workflows, protocol etiquette, DAVP/BOC rate structures, and official clearance hierarchies. Experience with municipal social media management or public grievance cells is a strong plus.
• Language & Communication: Exceptional written and oral communication in English; professional fluency in Hindi and Marathi (essential for local administrative coordination and multi-language creative review).
• Documentation & Commercial Discipline: Rigorous attention to official documentation, formal letter drafting, rate-contract reconciliations, and milestone billing tracking.

Pay: ₹16,000.00 - ₹55,000.00 per month

Work Location: In person