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1.0 - 4.0 years
0 - 2 Lacs
Pune
Work from Office
Role & responsibilities Familiarity with overall background verification processes • Previous experience with client relationship management with good communication skills, both written and verbal. • Conduct verifications of stated credentials given by client for their candidates or vendors. • Perform on business specific KPIs of productivity and quality targets. • Maintain trackers and master logs on real time basis. • Successful completion of client engagement deliverables in line with appropriate time-lines and adhering to pre-defined methodologies, ensuring high quality work delivery. • Demonstrate ability to assimilate new knowledge with respect to process changes. • Monitor progress and ensure that supervisors are kept informed about progress and expected outcomes. Preferred candidate profile Any Graduate/ Post-Graduate- Education BA / B.com / B.Sc. / BAF / BMS / BBA with relevant experience. 1-7 years of client service experience and good hands on overall background verification processes. For entry level role we may consider candidates with customer service background.
Posted 3 weeks ago
2.0 - 7.0 years
2 - 3 Lacs
Meerut
Hybrid
Set clear expectations with clients regarding the scope of work, delivery timelines, and success metrics to ensure alignment before project execution. Serve as the primary point of contact for assigned clients, maintaining regular, confident, and empathetic communication. Conduct regular virtual check-ins and occasional in-person meetings to share updates, address concerns, and realign goals. Understand clients business objectives and challenges to provide strategic guidance and proactive solutions. Collaborate closely with internal teams—especially Digital Marketing Managers—to delegate tasks and drive high-quality, on-time delivery. Respond swiftly to client issues, ensuring quick resolution, client satisfaction, and long-term relationship retention. Monitor client engagement and sentiment to identify service gaps and enhance the overall experience. Identify opportunities for upselling and cross-selling based on client feedback, evolving needs, and market trends. Prepare and present detailed performance reports that highlight campaign results, business impact, and value delivered. Stay informed on industry trends, digital marketing innovations, and CRM best practices to bring fresh, strategic ideas to clients
Posted 3 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Chennai
Work from Office
"Hiring for Client Service Executive (Technical- US Voice Process)- Freshers/Experienced-US Shift-Work From Office-S10 Healthcare-Guindy-Chennai" **Interested candidates can walk-in directly for the interview (OR) send your resume to hr@s10health.com WALK-IN DETAILS : MON to FRI between 12 pm to 7 pm. ASSESSMENT LINK: http://recruitment.s10health.com NOTE: Kindly complete the assessment before attending the walk-in interview. Once you complete the test, pls notify your interview status to HR along with interview date, time and name through WhatsApp. REQUIRED ITEMS: 1. System/Laptop With Proper Internet Connection (CAMERA is Not Required) (Do Not Use Mobile Phones) 2. Headphones/Mobile Headset For Audio Test. JOB REQUIREMENT: *Freshers with Excellent Communication can apply *Candidates with International Voice Experience can only apply. *Should have minimum 0.6 months experience in US Voice Support. *Experience-0 to 5 years (Fresher can also Apply) *Any Graduates (UG/PG/Diploma) *Excellent Communication *Flexible to work in Fixed US Shift (Mon-Fri) *Fixed Weekend Off (Sat & Sun) *Work Location-Guindy-Chennai *Cab Service- Only Drop Facility *Work From Office *Immediate Joiners *Salary- Best in Industry *Should have Good Typing skills & Listening skills. JOB DESCRIPTION: 1. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly. 2. Strong problem-solving abilities and a proactive approach to addressing client needs. 3. Basic computer usage hardware and software knowledge (Excel, word and basic computer hardware) 4. Good knowledge on MS Excel, MS Teams, Go To Meeting, LogMeIn, TeamViewer, Zoom, Skype. 5. Troubleshooting, analysing and reporting of client issues. 6. Follow-up client issues to ensure the reported technical issues have been resolved. 7. Need to attend US Professionals queries, Comments and Requests via Phones. 8. Strong Multitasking and organizational skills. Exceptional knowledge of customer relationship management best practices. 9. Ability to work under pressure. 10. Should handle US client calls & mails. 11. Should have American Accent. 12. Serve as the primary point of contact for healthcare clients utilizing our services. 13. Provide comprehensive assistance to clients, including troubleshooting technical issues, answering inquiries, and addressing concerns with empathy and professionalism. 14. Collaborate closely with internal teams, including operations, IT, and sales, to ensure seamless service delivery and client satisfaction. 15. Utilize in-depth knowledge of US healthcare processes to guide clients through our services. 16. Stay updated on industry regulations and best practices relevant to our services. 17. Represent the company professionally in client meetings and presentations as needed. 18. Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. COMPANY PROFILE: S10 Health , a Healthcare KPO is a vibrant healthcare solutions organization promoted by leading healthcare industry veterans and physicians, passionate about making a significant social impact in the healthcare sector, the world over. Chennai Venue: S10 Healthcare Solutions (P) Ltd. #21, Race Course Road, Guindy, Chennai 600032. LANDMARK: Near Guindy Railway Station / Behind ABT Maruti Showroom
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
The primary objective of the CDD Analyst is to provide a high-quality administration service to client by achieving SLA s along with quality. Key Accountabilities and main responsibilities Strategic Focus Conducting CDD and EDD on new and existing counterparties, accurately, timely and in line with company policies and procedures; using a risk-based approach Conducting PEP and sanction checks on new and existing counterparties, as part of the due diligence process Investigating counterparties for any adverse information Ensuring CDD information held appropriately on existing counterparties, is refreshed, using a risk-based process so that it remains up to date and accurate in accordance with company policy and money laundering regulations. Core knowledge of Money Laundering and Counter Terrorist Financing Regulations (AML/CTF) Receive CDD requests from the CDD Team Lead and reviewing the requirements. Perform CDD on new and existing counterparties and enhanced due diligence where applicable Knowledge on Ownership drill down, threshold for CDD and EDD. Knowledge on Open searches screening, discounting, and providing rational Undertake sanction and PEP screening on new and existing counterparties to determine if there are any PEPs/Sanction/AML risks Re-categorising risk ratings for existing counterparties where necessary. Obtain background information on clients through on-line research and other relevant sources Review CDD information held on existing clients to identify shortfalls and obtain missing documentation Record account status and approval information in the appropriate databases/spreadsheets Update the PEP register and complete PEP forms ensuring all PEP relationships are approved by the relevant persons Operational Management Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty. Conducting risk assessments and applying risk categories to new counterparties Governance Risk Maintain level of accuracy Complete assigned task as per provided SLA Experience Personal Attributes Experience of CDD requirements for a wide range of customers including private companies, government entities, regulated and unregulated funds, offshore jurisdictions and introducing brokers Good Knowledge on Client onboarding and Remediation Good organisational skills and the ability to work well under pressure. Good knowledge of external regulations, whilst keeping abreast with internal policies and procedure Knowledge on Ownership drill down, threshold for CDD and EDD. Knowledge on Open searches screening, discounting, and providing rational Good Communication/ Written Skill Good Knowledge on Pep Checks and discounting Good verbal and written communication skills Work closely with colleagues in Compliance and Front Office Work closely with CDD Managers Exhibits high level client service skills Excellent problem-solving skills both independently and supporting others Excellent time management skills, demonstrating flexibility and the ability to manage and plan in order to meet deadlines Ability to manage change The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA. The primary objective of the CDD Analyst is to provide a high-quality administration service to client by achieving SLA s along with quality. Key Accountabilities and main responsibilities Strategic Focus Conducting CDD and EDD on new and existing counterparties, accurately, timely and in line with company policies and procedures; using a risk-based approach Conducting PEP and sanction checks on new and existing counterparties, as part of the due diligence process Investigating counterparties for any adverse information Ensuring CDD information held appropriately on existing counterparties, is refreshed, using a risk-based process so that it remains up to date and accurate in accordance with company policy and money laundering regulations. Core knowledge of Money Laundering and Counter Terrorist Financing Regulations (AML/CTF) Receive CDD requests from the CDD Team Lead and reviewing the requirements. Perform CDD on new and existing counterparties and enhanced due diligence where applicable Knowledge on Ownership drill down, threshold for CDD and EDD. Knowledge on Open searches screening, discounting, and providing rational Undertake sanction and PEP screening on new and existing counterparties to determine if there are any PEPs/Sanction/AML risks Re-categorising risk ratings for existing counterparties where necessary. Obtain background information on clients through on-line research and other relevant sources Review CDD information held on existing clients to identify shortfalls and obtain missing documentation Record account status and approval information in the appropriate databases/spreadsheets Update the PEP register and complete PEP forms ensuring all PEP relationships are approved by the relevant persons Operational Management Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty. Conducting risk assessments and applying risk categories to new counterparties Governance Risk Maintain level of accuracy Complete assigned task as per provided SLA Experience Personal Attributes Experience of CDD requirements for a wide range of customers including private companies, government entities, regulated and unregulated funds, offshore jurisdictions and introducing brokers Good Knowledge on Client onboarding and Remediation Good organisational skills and the ability to work well under pressure. Good knowledge of external regulations, whilst keeping abreast with internal policies and procedure Knowledge on Ownership drill down, threshold for CDD and EDD. Knowledge on Open searches screening, discounting, and providing rational Good Communication/ Written Skill Good Knowledge on Pep Checks and discounting Good verbal and written communication skills Work closely with colleagues in Compliance and Front Office Work closely with CDD Managers Exhibits high level client service skills Excellent problem-solving skills both independently and supporting others Excellent time management skills, demonstrating flexibility and the ability to manage and plan in order to meet deadlines Ability to manage change The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA.
Posted 3 weeks ago
0.0 - 4.0 years
0 - 2 Lacs
Pune
Work from Office
Responsibilities: Assist with office maintenance Maintain cleanliness & organization Provide exceptional client service Perform pantry duties Handle deliveries and buying stuff Know how to drive a car
Posted 3 weeks ago
0.0 - 4.0 years
0 - 2 Lacs
Pune
Work from Office
Responsibilities: Assist with office maintenance Maintain cleanliness & organization Provide exceptional client service Perform pantry duties Handle deliveries and buying stuff Know how to drive a car
Posted 3 weeks ago
4.0 - 9.0 years
5 - 11 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring for Client Success Specialist Grad/UG both can apply Skills - Client Success, Client Service, B2B Min 4 Years of Exp Salary up to 12.5 LPA Loc - Gurgaon Call n ping ( VED)- 9821726929 Email - ved.imaginators@gmail.com
Posted 3 weeks ago
6.0 - 11.0 years
12 - 17 Lacs
Gurugram
Work from Office
Who we are: Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation. Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. For more information visit bursonglobal.com and follow us on LinkedIn and Instagram . More About the Role Burson , is looking for a Senior Account Manager for Gurugram location to join our Public Affairs Advocacy team. Our team comprises of lawyers, communication specialists, research experts and journalists as well as senior policy advisors who have worked with the Government for many years. As a Senior Account Manager in the Public Affairs division, you are required to support the day-to-day management for clients through analysis and impact of sectoral policies of relevance, understanding of stakeholders and the process, provide insights and ideas to develop advocacy programs, and own the execution of the plans (purely public affairs and/or integrated communication programs) working in close coordination with the client and the team. You will be working with multiple clients and strong verbal and writing skills are a pre-requisite for this role. In addition, you will be expected to contribute towards generating new business and growing existing client relationships. What Youll Do Client Service: Stay current on your clients businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, public affairs advocacy programs that complement the client s business objectives and deliver results. Work closely with other business practices to develop and implement integrated campaigns and programs. Work closely with the government relations advisors in ensuring timely execution of the campaign/ project. Lead outreach and engagement with think tanks, industry bodies, media, and other influencers of policy, on behalf of clients and as part of the client outreach plan. Stays abreast of policies bills and takes an active interest in the client s business to pre-empt issues and provide strategic counsel to clients. Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team. Timely Decision Making - The ability to identify a problem and find solutions. Make decisions promptly, using available information and under tight deadlines. Business Development Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients. Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance senior leaders. Teamwork and Talent Management: Coach and mentor junior team members and help them grow within the organization and are able to add value to the client and the team. Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment. Experience That Contributes to Success Graduate/ Postgraduate in Law, Economics, Public Policy, Political Science, Business International Affairs and Communications (with specialization in government/policy communication). 6+ years of work experience, specializing in tech policy / or FMCG policy. A person who is well versed with policy communications for forming coalitions doing advocacy work with think tanks key opinion leaders. At Burson, diversity, equity and inclusion are not just values; they are strategic imperatives that fuel our future in an industry built on the art of understanding, connecting and developing relationships. We believe that a diverse workforce is essential for inspiring bold ideas, fostering constructive dialogue and cultivating meaningful experiences that drive innovation and creativity. It also enables our agency to thrive and deliver brilliant work. You belong at Burson: Our vision is for Burson to be the leading academy company for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success. At Burson, we re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That s why it s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view your talent is what makes you a #BursonPerson, and it s how we deliver exceptional results for our clients, together. We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. When you click the "Submit Application" button below, this will send any information you add below to Burson. Before you do this, we think its a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Posted 3 weeks ago
3.0 - 6.0 years
8 - 12 Lacs
Bengaluru
Work from Office
3-5 years of experience in project management within a digital marketing or creative agency environment. Strong understanding of digital marketing, creative design processes, and agency operations. Required Candidate profile Bachelor’s degree in Marketing, Business Administration, Project Management, or a related field. Proficiency in project management tools like Asana, Trello, Jira.
Posted 3 weeks ago
0.0 - 5.0 years
3 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for / Customer service / Collcetions / Sales (Only Voice) Location : Gurugram/Noida Graduation not Required Salary Upto : 5LPA Performance linked incentives available Rotaitional shifts & offs Both side transport Contact : Abhay 8448748429 Required Candidate profile Excellent communication skills req Applicant should have1 year of International BPO experience in voice NOTE : WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES
Posted 3 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
The Sales Account Coordinator is responsible for supporting the sales team by managing and coordinating various sales processes, ensuring smooth communication between customers and internal departments. Excel knowledge needed Required Candidate profile Skills & Abilities: o Strong oral & written communication and interpersonal skills. o Excellent organizational o Proficient in Microsoft Office (Excel,). Location-Andheri, Marol Metro Station
Posted 3 weeks ago
1.0 - 2.0 years
1 - 2 Lacs
Kolkata
Work from Office
Responsibilities: * Build strong client relationships through regular communication. * Drive business growth through strategic sales initiatives. * Strong skills to manage clients along with execute and full fill client's requirements solely. Travel allowance Mobile bill reimbursements Leave encashment
Posted 3 weeks ago
0.0 - 1.0 years
1 - 3 Lacs
Surat
Work from Office
Conduct product demonstrations, showcasing the unique features and benefits of our IT solutions to prospective clients. Maintain and update the Customer Relationship Management system, ensuring accurate records of interactions & sales progress. Required Candidate profile Client Support: Address and resolve client inquiries and concerns, providing top-notch customer service to ensure client satisfaction and loyalty. Call/ Whatsapp : 91-9724346949 / 9327657730 Perks and benefits Alternate Saturday Off Flexible working hours
Posted 3 weeks ago
5.0 - 8.0 years
16 - 18 Lacs
Gurugram
Work from Office
Job Title : Program Manager-Client Solutions Location: Gurgaon Reports To: Business head and will work closely with the Founder / CEO Job Overview: We are seeking a highly proactive Program Manager to lead the planning, coordination, and delivery of complex client programs while owning digital media solution design and implementation strategy. This individual contributor will work directly with the Founder, acting as a strategic execution partner across priority client accounts and internal initiatives. The ideal candidate is part strategist, part executor someone who thrives in dynamic environments, has a strong understanding of media/marketing/tech solutions, and can manage multiple work streams end-to-end. Requirements: 58 years of experience in program management, client delivery, or strategic solutions roles. Strong ability to translate strategy into structured project plans and solutions. Experience in media, marketing tech, or content-driven platforms. Hands-on experience managing timelines, stakeholders, dependencies, and deliverables. Excellent communication skills, with a strong executive presence and client-facing experience. Self-driven and comfortable working in a lean, founder-led environment with minimal handholding. Strong problem-solving skills and attention to detail. Preferred Qualifications: Exposure to DV 360, video production, immersive content, or programmatic ad solutions is a plus. Previous experience working directly with founders, C-level executives, or in startups. Familiarity with tools like Asana, Trello, Google Workspace, and presentation platforms (Keynote, Google Slides). A background in media, entertainment, or digital platforms is an advantage. In case you wish to pursue this role, please share your updated CV "bindu@hr-central.in" along with the following details: Current CTC: Expected CTC: Current Location: If requested are you ready for Face to face interview(Yes/No):
Posted 3 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
NIIT is Hiring: Customer Service Specialist HRO - WIPRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Both side cab facility Night Shift Freshers can also apply Interested? Send your resume to sakshi.8.sharma @niitmts.com Contact: 8433467894 We are conducting virtual drive on Monday - 2nd-June- 25 VIRTUAL DRIVE DETAILS- Download Microsoft Teams and join through laptop/cellphone with no background noise and earphones Join the meeting now Meeting ID: 456 839 060 705 6 Passcode: zU2Fj6NS Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Basic computer proficiency and knowledge of MS Office
Posted 3 weeks ago
8.0 - 13.0 years
7 - 17 Lacs
Noida
Work from Office
Job Summary: We are hiring a result-driven and technically strong Head of Operations to lead our IFMS operations across Maharashtra and Goa . The candidate must have a core background in Electrical or Mechanical Engineering , with hands-on experience in managing large-scale technical teams, client servicing, and operations in oil and field environments. The role demands travel , effective team and vendor management , strong P&L and budgeting skills , and the ability to ensure seamless coordination across multiple locations. Key Responsibilities: Lead and manage IFMS operations across multiple field sites in Maharashtra & Goa. Directly handle a workforce of 180+ team members , ensuring productivity and service quality. Own and drive P&L , budgeting, and cost optimization across all operational verticals. Ensure service delivery adheres to technical standards , regulatory compliance, and client SLAs. Conduct regular site visits and audits to oversee field execution and technical operations. Build and maintain strong client relationships through effective communication and service excellence. Handle billing operations , budget tracking, and MIS reporting. Coordinate with multiple internal and external stakeholders to ensure smooth operational flow. Manage third-party vendors including contract negotiation, service quality, and compliance. Ensure high standards of electrical/mechanical system operations and maintenance . Utilize MS Office tools for data management, reporting, and communication. Qualifications: B.E. / B.Tech in Electrical or Mechanical Engineering (Mandatory) Minimum 8 to 15 years of relevant experience in IFMS / Facilities / Technical Services Proven track record of managing large teams (180+ employees) and field operations Strong technical expertise, especially in electrical systems, maintenance, and audits Experience in Oil & Gas field environments will be a significant advantage Proficient in MS Office (Excel, Word, PowerPoint) and reporting tools Excellent verbal and written English communication skills Key Skills: P&L Ownership & Budget Management Client Servicing & Relationship Management Electrical/Mechanical System Proficiency Team Leadership & Performance Management Billing & Documentation Oversight Multi-Site Coordination & Travel Readiness Vendor Negotiation & Compliance Strong Organizational & Decision-Making Abilities. Highly Presentable with Business Development Acumen and Client Convincing Abilities Industry: Integrated Facility Management Services (IFMS) Oil & Gas Sector Travel Requirement: Travel across Maharashtra and Goa is mandatory as per job requirement.
Posted 3 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: JOY 7996004799 (Please send us a message on WhatsApp in case the numbers are busy). Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, JOY 7996004799
Posted 3 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: Maria 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, Maria 9986584828
Posted 3 weeks ago
0.0 - 4.0 years
3 - 5 Lacs
Hyderabad, Pune, Gurugram
Work from Office
At POD - Josh Technology Group, We are seeking talented and experienced Client Engagement professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle. Required Experience: 0-4 years of experience in Client Servicing Experience (Freshers can also apply). Work Location: 1) Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working) 2) Pune - Remote/Work From Home (2 Saturdays in a month are working) 3) Hyderabad - Remote/Work From Home (2 Saturdays in a month are working) Qualifications: Bachelor's/Masters degree in any relevant field Mandatory Prerequisites: Willing to travel to cities outside of Job location. Must know the regional language for Hyderabad - Telugu & for Pune-Marathi Who are we? POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value. What do we do? Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies. JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights. Core Responsibilities: Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates. Resolve their queries while using the portal. Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students. Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner. Connect with colleges on a daily basis to solicit interest in accordance with client's requirements. Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities. Ensure the recruitment drives or any college activities related to the platform are being effectively conducted. Ensure client satisfaction with the organization's products & services. Maintain high engagement levels with clients(Placement Team and Students) What are we looking for in you? Possess excellent Interpersonal and Communication Skills. Possess the ability to build long-term relationships with clients. Ability to multitask and to prioritize under deadline. Expert in delivering outcomes. Self-starter and a good team player with a high sense of ownership. Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment. Self-motivated and has an internal drive to produce high-quality work. Good working knowledge of Microsoft & G Suite. A stellar performer who: Has the desire to make it BIG. Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent. Has good Interpersonal skills and a Go-Getter personality. Has an eye for detail and good cognitive skills. Maintains Integrity and Professionalism in work. How will you grow here? Opportunity to build good relationships with the Training and Placement department of colleges. Work & interact directly with senior directors in an open and flat hierarchical structure. Freedom & a plethora of opportunities to introduce new things in the organization. Opportunity to Get Mentored by the Best. POD thanks you with Events, activities, and outings (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory Ghar ka khana). Medical Insurance (stay healthy, stay happy)
Posted 3 weeks ago
10.0 - 16.0 years
10 - 20 Lacs
Hyderabad
Work from Office
Sr. Account Manager: The Senior Account Manager is responsible for driving strategic account management, stakeholder engagement, revenue growth, and operational oversight, ensuring seamless execution and sustained client satisfaction. The individual will act as the single point of contact (SPOC) for clients, collaborating with internal sales, delivery, and leadership teams to expand business opportunities. Key Responsibilities 1. Growth & Expansion Own headcount deployment target and collaborate with Procurement, and Tech Leaders to increase staffing footprint. Drive share of wallet expansion through deeper engagement and solutioning. Ensure revenue growth by optimizing existing business and identifying new opportunities. Maintain and improve fill rates to enhance client satisfaction. Provide internal and external periodic reporting on account performance, hiring trends, and key metrics. 2. Client Engagement & Relationship Management Ensure client retention by proactively managing risks and addressing concerns. Identify and mine new stakeholders (SPOCs) within client organizations to expand opportunities. Build trusted relationships with senior stakeholders & influencers, driving deeper partnerships and long-term collaborations. 3. Account Stabilization & Growth Oversee the smooth transition and stabilization of new signups, ensuring initial hiring success. Establish strong operational processes for newly onboarded clients to prevent churn. 4. Visibility & Forecasting Ensure clear monthly, quarterly, and yearly visibility on hiring demand, pipeline, and financials. Proactively communicate major changes (SPOC shifts, hiring plans, policy updates, etc.) to internal and external stakeholders. 5. Operations & Compliance Act as the voice of associates, ensuring seamless candidate experience and issue resolution. Track and manage escalations, performance concerns, and compliance requirements with internal teams. Work closely with finance teams on payments, invoicing, and contract renewals. Key Focus Areas & Required Characteristics Pre-sales Engagement: Work with sales teams during RFPs, client pitches, and contract negotiations. Delivery Collaboration: Engage with recruitment and delivery teams to ensure seamless execution. Strategic Migration to Sales: Drive account mining & upselling opportunities for revenue growth. Industry Knowledge: Learn new domains, hiring trends, and evolving skill demands to stay ahead. Matrix Environment Handling: Work across multiple teams & geographies, balancing competing priorities. Data-Driven Approach: Use data insights to drive account strategies, hiring decisions, and client discussions. Thought Leadership: Provide market intelligence, strategic recommendations, and client-focused innovations. Operational Ownership Less day-to-day operational involvement, but senior enough to command respect and resolve escalations. Work closely with P&L owners and recruitment teams to align hiring goals with business objectives.
Posted 3 weeks ago
7.0 - 11.0 years
3 - 7 Lacs
Gurugram
Work from Office
Skill required: Marketing Operations - Broadcast Design Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Holistic understanding of all the events happening in their assigned market Engage the Central Ops shared services teams (Tool Setup & Analysts) and project manage tool setup and processes for events, troubleshooting & escalating as required Provide regular updates on tool setup progress, and event progress reports in WIP meetings (Nominations, Registrations, Attendance status reports) Crafts / edits website, email and registration form copy in language, QAs event website and emails from language perspective once setup by Tools Setup team Obtains local Client sign off on tool setup Handles guest management for events in partnership with local event organizing team Deploys event comms email campaigns Ensure audience swaps / manual registrations are updated in the system Implementation of site waitlist / closure if event registration is at capacityUsing journalistic and news broadcast principles to design engaging and relevant events and broadcasts for audiences. This includes the overall design approach, timing out a run of show and choice of media. Advise speakers on their role, content and style of presentation, structuring and directing rehearsal and collaborating with technical production. What are we looking for Strong project management including planning ( 2+ years of Experience) Strong client service (1-2 years of client facing exp.) Excellent attention to detail Ability to operate in English Excellent local language skills:reading, writing, speaking Strong data management abilities (spreadsheet proficiency) Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
3.0 - 7.0 years
7 - 11 Lacs
Guwahati
Work from Office
Request you to please share your update cv on Email-priyanshi.kaushik@indiamart.com or whatsapp at 90343 22628 Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 30 members, ensuring high performance and alignment with business goals Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Recruiter- Priyanshi Kaushik Email-priyanshi.kaushik@indiamart.com
Posted 3 weeks ago
2.0 - 7.0 years
5 - 10 Lacs
Noida
Work from Office
. Serve as the primary point of contact for clients. . Maintain long-term professional relationship. . Coordinate internally to ensure communication is timely, clear & professional. .Maintain and update database of new & existing clients. Required Candidate profile . Preferred female candidates only . Pleasing personality . Excellent communication skills.
Posted 3 weeks ago
2.0 - 3.0 years
2 - 6 Lacs
Greater Noida
Work from Office
Responsibilities: * Manage client relationships through regular communication & engagement * Ensure timely delivery of projects with high quality standards * Drive international sales growth via phone calls & presentations Work from home Leave encashment Performance bonus
Posted 3 weeks ago
3.0 - 7.0 years
9 - 12 Lacs
Chennai
Work from Office
Please share your updated resume on priyanshi.kaushik@gmail.com or you can whatsapp at 90343 22628 Job Description : We are seeking a highly skilled and motivated Business Manager to join our dynamic tele sales team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, andensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in Tele Business Management. Role & responsibilities The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assignedset of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up&time bound closures. Daily 08-10 meaningful telephone/video calls with client. Prefered candidate Client handling and application of Tele-sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills Data Interpretation & Reports Management Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory. Recruiter Name- Priyanshi Kaushik Email- Priyanshi.kaushik@indiamart.com
Posted 3 weeks ago
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