1584 Client Servicing Jobs - Page 27

We are seeking a highly skilled and motivated Business Manager to join our dynamic tele sales team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in Tele Business Management. Job Responsibilities: The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 08-10 meaningful telephone/video calls with client. Key Skills: Client handling and application of Tele-sales techniques. Quick thinking and problem-solving. Verbal communication with active listening. Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills. Data Interpretation & Reports Management.

NIIT is Hiring: Customer Service Specialist HRO - WIPRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Both side cab facility Night Shift Freshers can also apply Interested candidates can reach out directly at 8433467894 - Sakshi Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Basic computer proficiency and knowledge of MS Office

Roles and Responsibilities Ensuring a positive and professional client service experience. Managing client inquiries via phone, email, online, or in person. Directing client complaints or complex queries to relevant departments in a timely manner. Providing clients with technical assistance on products and services. Expediting serious issues to management toward prompt resolution. Building positive client relations by checking in regularly and following up on active processes. Maintaining client records and documenting processes. Identifying potential client services concerns and facilitating proactive intervention steps. Keeping track of new products on offer, as well as emerging trends in client services. Recommending product improvements based on client services feedback. Desired Candidate Profile 1- 4 years of experience in client services, sales, or a similar role. Exceptional ability in providing professional, efficient, and friendly client services. Ability to coordinate with other departments on client-related matters. Advanced ability to provide technical assistance, resolve issues, and recommend improvements. Willingness and the ability to travel to client locations, when required. Ability to keep updated on new developments in the field of client services. Excellent interpersonal and recordkeeping skills.

We're looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 2030 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Please share your resume Recruiter Name- Shweta Singh Recruiter ID- shweta.singh2@indiamart.com

Were looking for a results-oriented Branch Manager to oversee branch operations. Key duties include monitoring sales, team performance, productivity, and client progress, while forecasting revenue and developing action plans to meet sales targets . Monitor and analyze key regional data (sales, team performance, client status, receivables). Accurately forecast weekly, monthly, quarterly, and annual revenue. Identify opportunities, address challenges, create action plans, and ensure sales targets are met. Recruit, develop, and retain top talent by providing training, development plans, and regular communication. Track performance metrics and boost team productivity. Drive results through incentive structures and sales promotions. Gather market feedback and provide insights for strategy and policy decisions. Generate sales opportunities by penetrating targeted accounts. Lead daily sales presentations and product demos with the team. Ensure timely follow-ups and closure of sales. Ensure payment collection as per company terms and adherence to sales processes. Conduct regular performance reviews to drive continuous improvement. Please share your resume Recruiter Name- Shweta Singh Recruiter ID- shweta.singh2@indiamart.com

Bonjour| Namaste | Mumbai !! Warm Greetings from EchoBooom!! Passionate about a career in Marketing & Sales? Looking for a doorway into one of the fastest-growing companies in the Digi-world? We are looking for entry-level Brand Representative professionals to join our growing team. The role offers an environment to learn, practice, challenge, and establish a strong foundation thats in value to your career. The focus is on building and training our sales teams with more leads, more closed deals, and more revenue. Your efforts directly give to Echobooom top-line growth providing you with a professional development path into consultative selling, Your Role As a Brand Ambassador, you bring our brand to life every day! You would be the face of our company and be proud of it! Thorough understanding of our products Passionate about building brand loyalty Most importantly, you represent our company values and bring your REAL self to work every day. Your Responsibilities Your skillset rocks no matter what zone you're You're an innovative problem solver! Make your customers day your priority and you're able to proactively resolve their concerns while sticking to company policy. You're a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone. You've got integrity! You do the right thing and you always adhere to EB's policies & procedures. Our Business Associate love us because: They work with REAL people - there's nothing like our #EBFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. If an organization is your SUPER POWER, then this job is for you! Attention to detail comes second nature to you and isn't something you stress about. You will be supporting an active sales force. If this sounds like an environment youd thrive in, then expect to be appreciated! Apply here now SKILLS AND ABILITIES: Excellent Communication and relation-building skills Hardworking & creative nature Strong team player Age requirement- 20 - 27 Immediate joiners Currently in Bangalore location EDUCATION: Any/Graduate/ Post Graduate/ Diploma EXPERIENCE: 0-2 year PAY RANGE: 2.5 - 5.0 LPA LOCATION : INDIRA NAGAR, BANGALORE. ONLY BANGALORE LOCAL & IMMEDIATE JOINER CANDIDATE CAN APPLY. Kindly contact Ms. Pooja 9324931425 (also available on WhatsApp ) to confirm an appointment or please forward your updated resume to echoboomhrm@gmail.com. We assure confidentiality of your profile. Looking forward to hearing from you!

WE ARE CONDUCTING MEGA JOB FAIR FOR VARIOUS DOMAIN WITH I IMMEDIATE JOINING FOR TIER 4 COMPANIES IN BANGALORE. Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Contact Hiring manager : Aditya - 9686682465 / 7259027282 / 7259027295 / 9900024811

We're looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 2030 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2–3 in-person client meetings daily to strengthen relationships and drive business outcomes. Recruiter Name- Shweta Singh Recruiter ID- shweta.singh2@indiamart.com

Serve as the central and single point of contact for assigned brand accounts, ensuring clear and consistent communication. Build and nurture strong, long-lasting client relationships, fostering trust and satisfaction. Develop a thorough understanding of each clients business goals, objectives, target audience, market plans, and competitors. Proactively gather and document detailed client requirements for various branding and marketing initiatives. Collaborate with internal teams (including creative, strategy, digital marketing, and project management) to develop and implement effective marketing and digital marketing strategies that align with client objectives. Contribute to account planning processes, including the development of marketing plans, budgets, and timelines. Provide strategic insights and recommendations to clients based on market understanding, consumer research, and digital marketing trends. Consult clients on various marketing fronts, including traditional and digital approaches, brand building, and communication strategies. Oversee the day-to-day operations of client accounts, ensuring projects are executed on time, within budget, and to the highest quality standards. Prepare and present high-quality client presentations, reports, and insights on campaign performance and strategic recommendations. Track and measure marketing outcomes, including activities, response, leads, sales, retention, and ROI, providing regular updates to clients. Stay informed about emerging trends, technologies, and best practices in digital marketing and the broader marketing landscape to provide cutting-edge solutions to clients. Identify and capitalize on growth opportunities within the client portfolio to drive revenue and business expansion. Address client concerns and resolve issues in a timely and effective manner, ensuring a high level of client satisfaction. Provide key-value additions and strategic inputs to clients to help them achieve their growth objectives. Ensure brand alignment across all marketing activities to increase brand awareness and equity.

Job Title: Client Service Executive Job Summary: We are seeking a dynamic and detail-oriented Client Service Executive with a strong background in B2B and PTL (Part Truck Load) operations. The ideal candidate will serve as the primary point of contact for clients, ensuring top-tier service delivery, proactive follow-ups, and efficient resolution of escalations. Key Responsibilities: 1. B2B Expertise: Develop and maintain strong relationships with business clients to ensure satisfaction and repeat business. 2. PTL Experience: Oversee and manage operations for PTL shipments, ensuring timely and cost efficient delivery. 3. Customer SPOC (Single Point of Contact): Act as the designated SPOC for clients, handling all communication and ensuring seamless client interaction. 4. Appointment Delivery & Modern Trade Business: Manage appointment deliveries and coordinate with stakeholders in modern trade businesses to ensure smooth operations. 5. MIS Reporting: Prepare and analyze MIS reports to monitor service metrics, identify trends, and provide actionable insights to stakeholders. 6. Service Review Metrics: Regularly review service metrics to maintain high standards of delivery and client satisfaction. 7. Service Escalations & Client Queries: Address and resolve service escalations promptly. Handle client queries with proactive follow-ups to ensure issues are resolved efficiently and in a timely manner. Skills and Qualifications: • Proven experience in B2B and PTL operations. • Excellent communication and interpersonal skills. • Proficiency in MIS reporting and analytics tools. • Ability to manage service metrics and escalate issues effectively. • Strong organizational and multitasking abilities. • Experience in handling modern trade businesses and appointment deliveries is a plus. Preferred Candidate: • Industry exposure: Previous experience with PTL clients is highly desirable. Why Join Us: • A chance to work in a dynamic and growing team environment. • Opportunity to build lasting client relationships and drive operational excellence

Driver Outreach Call truck drivers to gather vehicle type and route preferences. Load Matching – Assign loads based on driver preferences for efficient freight movement. Performance Metrics – Engage two drivers daily Work from home Office cab/shuttle

Engage clients for feedback via calls/emails. Meet potential clients to understand needs & convert inquiries into sales. Conduct site visits. Drive local sales, set targets, generate leads from inventory/asset data. Represent at events. Required Candidate profile Sales process & CRM savvy. Excellent communication, negotiation & presentation skills. Works well independently & collaboratively. Willing to travel locally. Bachelor's degree. Perks and benefits Local Conveyance (On actual) + Sales Incentives

Manage client relationships and ensure smooth execution of campaigns Translate client briefs into actionable plans for internal teams Track project timelines, deliverables, and approvals Present campaign updates, reports, and performance insights

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Ananya 8884496986 ananya.rivera24@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Exp UG & Grads - Sal Upto 5.6LPA Shift Timings: UK Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Ananya 8884496986 ananya.rivera24@gmail.com (Please send us a message on WhatsApp in case the numbers are busy).

Responsibilities: Manage client relationships, deliver exceptional service. Collaborate with cross-functional teams on projects. Oversee account operations, ensure compliance. Prepare financial reports, manage budgets. Manage import shipments Local transportation Manage administrative operations

Hiring for/ Customer service / collections / sales (Only Voice) Location : Gurgaon/Noida Graduate Freshers Are Also Eligible For this Undergraduate with minimum 12 months of experience Requirements - Candidates should have Excellent communication skills 12 Months of experience in International Voice 5 Days Working 2 Rotational offs Both sides cab Salary upto 7.5 LPA Note : Back end, Blended, & operations experience will not be counted WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR Ankit 9210458517

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager)Minimum Qualification - Graduate (Any Field)Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects. Bike and Laptop Mandatory. Intrested Candidate Can share the resume at jasdeep@tradeindia.com or contact at 9910603719

Leverage quantitative skills to derive answers to clients ongoing business analytics and reporting questions. Work collaboratively with clients to ascertain the client s specific business information needs. Execute a specific plan for analyzing the data necessary to secure solutions to clients particular business information need(s ). Discuss and determine with clients which specific data may be best utilized in order to perform the necessary analysis. Evaluate, assess and analyze the data necessary to provide solutions to the client s particular business information needs. Communicate the data results to the client, with an emphasis on answering the business question as opposed to the analytical and reporting processes used. Gain immediate familiarity with client s internal processes. Develop expertise within a client analytics area. Be available for clients during regular working hours. What you'll Bring MBA with a bachelors (and often graduate) degree in a quantitative, analytical discipline, such as Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering. Alternately, candidates may possess a PhD in marketing, economics, decision sciences or related field with a business application. In lieu of an MBA or PhD, 5-8 years of relevant work experience may substitute. Up to 3 years of post-MBA relevant work experience, and 3-5 years of pre-MBA relevant work experience, with evidence of strong analytic work (including use of advanced modeling techniques and tools such as R, SAS, Tableau, or VBA High motivation, good work ethic, maturity and personal initiative Aptitude for, and enjoyment of, leading and managing teams. Effective oral and written communication skills that enable personal impact with senior-level decision makers. Strong attention to detail, with a quality-focused mindset Analytic problem-solving skills, with a creative and innovative outlook Client service orientation

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Client Success Manager (Service Delivery Manager) drives all aspects of the AHEAD Managed Services customer relationship. The Client Success Manager is also responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. As such the Client Success Manager is expected to be the primary point of escalation and coordination between the AHEAD Services organization, the AHEAD Client Director, and the customer. Roles and Responsibilities: Acts as a customer advocate Results driven and customer focused; Get things done - Make things happen. Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met. Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal. Grow existing contract values by cross-selling and up-selling existing contracts. Build a strong relationship with key customer staff, client director team, and Managed Services teams and management Ensure reports are provided to an agreed schedule or on request, includingincident management, account performance, and service unit billing reports. Leads onboarding activities for new Managed Services customers Set expectations of service quality, availability, and timeliness with the client. Drives process improvements that increase customer satisfaction Work with the client and Managed Services teams to identify and manage service improvement activities. Translate and drive prioritization of customer requirements into service and project requests. Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented and reviewed in a controlled manner. Report, communicate, and update relevant stakeholders on service operations. Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments. Assist with the development and improvement of the services organization. Leads and manages recurring Technical Assessments Participates in business reviews with the customer and the AHEAD sales team Supports and conducts self in a manner consistent with customer service expectations Manage Root Cause Analysis and process and participate in Priority events as needed Skills: Must have experience in Project Management and Agile methodology PMP certification is required Experience working on cloud projects is essential Good understanding of IT Service Management processes and procedures. Good understanding of IT Project Management principles and techniques. Good ability to manage change and engage team members. Good ability to provide direction and leadership to others. Good facilitation and communication skills. Excellent presentation skills. Ability to manage and escalate client issues. Ability to react and adjust priorities of tasks. Comfortable in communicating and interacting with C-level customer stakeholders. Proficient in MS Office: MS Word must be able to create and modify documents. MS Excel create and modify pivot tables, manipulate data, create charts and graphs. MS PowerPoint create and modify presentations. 8-10 years of relevant IT Service Account Management experience. ITIL Foundation Certification desired. ServiceNow experience is a plus. Education Undergraduate degree and 8-10 years relevant experience preferred

Role & responsibilities Job Description : Job Description: • Confident personality with good communication Skills • 6to 7 years of experience of recruitment, training and management of large teams • 6 to 7 years of experience of event management • Experience/Understanding of tools management • Experience/Understanding of logistics • Quick adopter of mobile apps. & basic excel knowledge • Responsible for seamless execution of activity in their respective cities & single POC for communication between National program manager & localized city teams Driving Month on month activity targets in their territory & spearheading the program priorities via cascading to localized city teams • Daily reporting of desired activity reports to the national MIS • Resolve territory level issues, escalate any other matters (if need be) and alignments with the national program manager and regional field teams • Work closely with the warehouse executive to maintain a track of utilization of working tools • Responsible for hiring of manpowers, conducting regular trainings & maintaining basic hygiene of the program in their territory • Working day-in and day-out in improving the quality & efficiency of the program and achieving the plan • Keep the team motivated, control attrition – retain high performers, churn non-performers • Keep an eye out for possible promising candidates • Work closely with the on-field team to derive insights • Conduct recce of potential outlets for activation and maintain relationship with outlet owners/managers • Maintain repository of outlets and share with client

The Treasury Ops Accounts Payable team is an integral part of Accounting and Reporting group of our Treasury Operations function The team supports end to end Payable operations in multiple countries across Europe, Asia-Pacific and Americas Major activities include vendor creation, invoice processing & review, payment processing & review and internal & external communication to a large extent This position will support the invoice processing, supplier creation, payment review and Managing stakeholders communication What you ll be doing What will your essential responsibilities include? Processing of supplier invoices (Purchase Order & Non-Purchase Order) in COUPA and SAP Creating and modifying the suppliers in COUPA and SAP Stakeholder management and communication Manual payment input in multiple Bank portals Shared Mailbox management Support the Team lead in completing the daily deliverables Maintain high-level TAT and Accuracy consistently You will report to Deputy Manager What you ll bring We re looking for someone who has these abilities and skills: Required Skills and Abilities: B Com / M Com / MBA with relevant years of experience in Accounts Payable Excellent knowledge of Procure to Pay (P2P) function and related finance & accounting processes SAP and COUPA knowledge are preferable Effective written & verbal communication and interpersonal skills to work effectively with internal/external teams Intermediate to Advanced level knowledge of Office tools e g MS Excel/PowerPoint/Word Desired Skills and Abilities: Be Accountable and take complete ownership of assigned activities to deliver expected results in all circumstances Be Innovative and make it better i e suggest process improvements and also help other members in implementation of approved ideas Be a team player and work well together to help the team to meet critical deliverables Be customer focused and have a problem-solving attitude to develop solutions quickly Be ready to adopt fast-paced changes and effective ability to execute the changes What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen? Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

Analyst, Sr Analyst, Claims As a Claims Analyst, you ll perform various functions which primarily involve analyzing, advising, and managing claims for various lines of business The emphasis of your job is on reviewing claims filed by policyholders for completeness and accuracy, as well as establishing that the damages are covered by their policies It also entails maintaining updated records and preparing required documentation What you ll be doing What will your essential responsibilities include? Make sure the eligibility for claims is reasonable and correct by analyzing claims and supporting documentation Adjudicate claims activities like setting up new claims, making payments, refunds, updating reserves, adding vendor details, etc in Legacy as well as a new environment called Global Claim System (GCS) Collect accurate information and documents to proceed with a claim Liaising with Claim handlers onshore, brokers, and underwriters Manage all administration aspects of the claim Adhere to legal requirements, industry regulations, and customer quality standards set by the company Ensuring good customer service for the client You will report to the Assistant Manager What you ll bring We re looking for someone who has these abilities and skills: Required Skills and Abilities: MBA in Insurance PG Diploma in General Insurance Advanced Diploma in Insurance Associate in Insurance CERT CII Desired Skills and Abilities: Attention to detail - you will need to make sure that all conditions of a claim are met to make sure that the claim can be processed and validated Excellent interpersonal and customer service skills Communication skills and confidence when dealing with people, often in difficult circumstances An analytical mind, active listening skills, and the ability to hit deadlines Ability to use initiative and work in a team Ability to work calmly under pressure Working knowledge of computers and computer programs such as Excel, Outlook, PowerPoint, and Word Technical knowledge of the insurance industry is an added advantage Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Analyst/ Senior Analyst, Reinsurance Gurgaon, Haryana, India What you ll be DOING What will your essential responsibilities include? Work on Assumed Reinsurance Claims process as a Claims Assistant Should be a subject matter expert on Reinsurance various lines of businesses which may include - Workers comp/EL, General Liability, Prof Liability, Professional Indemnity/E&O, D&O Liability, Auto/Motor Liability & Property etc Assist Account Managers on further decisions regarding Claims settlement/closure or reserves Summarize detailed Claim s documents received from the Broker/ceding companies and update AXA XL Claims systems Claim & Premium Bordereaux processing and facilitate payments through designated Banks Ensure quick response to any queries from the Claims Mangers or Brokers/Cedents Accountable for the complete Claim life cycle from setting up a new Claim to its closure Meet set processing SLA / targets Ensure Claims are processed right first time Ensure all the process documents are managed and updated real time Support system testing and other ad-hoc projects You will report to Manager, Reinsurance What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Graduate / Postgraduate with relevant years of experience within Reinsurance industry Experience in MS-Excel and PowerPoint is required Self-starter who is solution orientated and has the ability to work within a team environment Self-directedly develops, communicates, and oversees the execution of solutions to resolve issues persistent within the portfolio Desired Skills and Abilities: Effective written and verbal communication and interpersonal skills to work effectively with internal clients and customers Organized with the ability to sort multiple priorities, meet tight deadlines and detail orientated Ability to use initiative in day-to-day activities to resolve issues or flag to management for review Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen? Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.