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4.0 - 8.0 years

20 - 25 Lacs

Chennai

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Step into a role of Assistant Vice President - Confirmations, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Oversight of recruitment, training and ongoing development of staff. Development and implementation of department wide policies and procedures, and responsibility for directing day-to-day operations Management oversight of all KRI s and KPI s Ensure all applicable governance, compliance, risk policies and procedures are adhered to and a mechanism exists to promote escalation by staff where appropriate. Responsible for the effective management and resolution of trade discrepancies, including, professional communication with thorough and detailed explanation to clients via e-mail or phone to resolve all differences in a timely manner Responsible for the effective management and resolution of trade discrepancies, including: Use extensive knowledge of derivatives and the function to ensure exceptional client service is provided to the firm s high value, or sensitive clients. Professional communication with thorough and detailed explanation to clients via e-mail or phone Fostering excellent working relationship with internal counterparts (i.e. Desk, Sales team, Trade Support, Settlements, Legal, Finance). Ability to negotiate effectively with all internal parties to ensure the team receives the necessary support to achieve its goals. Exercising strong judgement skills to make the necessary decisions to address client queries and ensuring all high-priority queries are escalated to the management immediately. Managing all Derivative Confirmation functions across product family, Support projects. The primary focus of the AVP IC role will be to ensure the firm is fully compliant with the Confirmation Timeliness rules for EMIR and CFTC. Hands-on experience on template build within SmartDX, at a minimum technically strong on template build Affirmation of Derivative trades with internal and external counterparties Production of ISDA paper trade confirmations for all vanilla and some complex Derivative trades. Incoming validation and matching of paper and electronic trade confirmations, including DSMatch. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

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2.0 - 7.0 years

4 - 9 Lacs

Mumbai

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Prepaid C2 Service Join our Payments Solution Center team at JPMorgan Chase Co., where payments are more than just transactions. We provide support to clients leveraging sophisticated digital, end-to-end solutions to manage their business and working capital. You will utilize various digital channels. Successful specialists balance their focus on business results with offering options and finding solutions to help our customers. This role requires managing interactions with business partners at all levels and across multiple lines of business, ensuring daily tasks are completed. You will be part of a high-performing global team, working with a variety of clients, tackling diverse problem types of varying complexity across multiple products. Job Responsibilities Are very comfortable communicating with customers in a metrics-driven environment. Are able to navigate multiple technologies while staying engaged with our customers. Demonstrate resiliency and extreme adaptability in a fast-paced environment. Possess strong customer focus with the ability to have detailed conversations with our customers. Take ownership of each customer interaction while treating customers with respect and responding with empathy. Document customer account activities thoroughly and concisely. Demonstrate personal excellence, including punctuality, integrity, and accountability. Approach problems logically and with good judgment to ensure the appropriate customer outcome. Make appropriate decisions on behalf of our customers quickly and effectively. Effectively prioritize work to ensure efficiency. Abide by all applicable regulatory and department practices and procedures. Have the ability to work independently and in a team environment. Think critically and exercise independent judgment. Required qualifications, capabilities and skills High School diploma/GED required. 2+ years of Customer Service experience preferred. Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face. Full-time in-office availability across various shifts and holidays where supported markets are open. Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred. Ability to build and maintain good working relationships with business partners. Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Effectively manage operational risk through adherence to established procedures and controls. Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance. Work Schedule The position requires candidates to work varying schedules within the companys operating hours of 24/7.

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2.0 - 15.0 years

14 - 16 Lacs

Pune

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Step into a role of Assistant Manager - Confirmations, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Degree educated with relevant experience preferably in an OTC Derivatives environment. Sound technical knowledge of the derivative products within remit Preferably Fair understanding of the end-to-end processes in the Confirmations and/or Settlements area Experience gained in High Volume House and client service environment. Strong knowledge of Microsoft Excel Strong communication and negotiation skills to manage the relationship with Premier clients, fluent in English. Highly numerate with analytical problem-solving ability. Affirmation of Derivative trades with internal and external counterparties Production of ISDA paper trade confirmations for all vanilla and some complex Derivative trades. Incoming validation and matching of paper and electronic trade confirmations, including DSMatch. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

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7.0 - 12.0 years

5 - 8 Lacs

Hyderabad

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Job Description: Role: Sr. Tax Analyst Responsibilities include but are not limited to: Proficiently prepare US business tax returns - Form1120,1120S and Form 1065 (Should have hands experience on these forms) Prepares complex multi-state business, fiduciary. Work in a variety of industries including real estate, construction, hospitality, manufacturing, distribution, not-for-profit and financial services Complete research and special projects as needed Preferred Qualifications and Skills: Bachelor s degree in accounting / commerce, MBA, M.com At least 7 years previous experience, preferably in business tax preparation Experience with accounting software such as CCH ProSystem s and/or GoFileRoom is a plus High level of organization, focus, exceptional attention to detail, and strong follow-up skills Experience in the delivery of quality client service

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5.0 - 10.0 years

3 - 7 Lacs

Hyderabad

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Job Description: Role: Tax Analyst Responsibilities include but are not limited to: Proficiently prepare US business tax returns - Form1120,1120S and Form 1065 (Should have hands experience on these forms) Prepares complex multi-state business, fiduciary. Work in a variety of industries including real estate, construction, hospitality, manufacturing, distribution, not-for-profit and financial services Complete research and special projects as needed Preferred Qualifications and Skills: Bachelor s degree in accounting / commerce, MBA, M.com At least 5 years previous experience, preferably in business tax preparation Experience with accounting software such as CCH ProSystem s and/or GoFileRoom is a plus High level of organization, focus, exceptional attention to detail, and strong follow-up skills Experience in the delivery of quality client service

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2.0 - 5.0 years

3 - 7 Lacs

Bengaluru

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Client Services Analyst Job Locations IN-KA-Bengaluru Requisition ID Category (Portal Searching) Operations Position Type (Portal Searching) Experienced Professional Overview Connecting clients to markets and talent to opportunity. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth. Business Segment Overview: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more. Responsibilities Job Purpose Supporting the StoneX Financial Ltd ( SFL ) Client Services Team with core processing functions Primary duties will include: Client Margin Call Monitoring Monitoring daily Client Margin Calls. Using the internal monitoring platform to review margin calls, reconcile and check off versus client responses and funds received, and chasing any aged items- including escalation to the relevant internal teams where necessary. Client Payment Processing Validating and entering Client payment requests into the TMS payment system in a timely, accurate and efficient manner. Liaising with the Client, Risk Team and Treasury to ensure timely approval and release of funds, querying any details which appear incomplete. Requesting the setup of new Client Settlement Instructions (SSIs), ensuring the request meets company Compliance policies and full call back validation has been performed before the setup request is cascaded to the necessary internal teams at StoneX. Client Position Transfer Request Processing Validating and entering Client Position Transfers when clients request positions be moved either internally or externally between brokers. Liaising with the Client, Risk Teams, Client Service and Clearing Teams to ensure timely approval and processing of transfer requests, querying any details which appear incomplete. Ad Hoc Requests Supporting the SFL Client Services team with ad-hoc tasks where needed Qualifications To land this role you will need : Solid experience preferably within a Banking, Financial or other large company. Fundamental understanding of derivatives, including futures and options, as well as their associated lifecycle events. Knowledge of XTP and its various modules preferred but not required. #LI-Hybrid #LI-SC1 Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

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3.0 - 5.0 years

1 - 5 Lacs

Noida

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Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 - 5 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. What are we looking for Ability to establish strong client relationship. Abilities to handle disputes Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. Qualification Any Graduation

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1.0 - 6.0 years

10 - 13 Lacs

Mumbai

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Who we are: Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation. Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. For more information visit bursonglobal.com and follow us on LinkedIn and Instagram . More About The Role Burson India is looking for a Public Relation Executive for our Mumbai l ocation to work in our Enterprise Technology practice. As a PR Executive you are expected to actively be involved in the day-to-day execution of client activities under the supervision and guidance of senior team members. You will contribute to Burson - India s performance by supporting the seniors in the team to manage client relationships and integrated communication (IC) programs, satisfying, and delighting clients and generating new business. You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability. What You Will Do Client Service: Stay updated on all your clients, their industries, and competitors by actively reading articles, press materials, marketing collateral and strategy documents. Help organize and participate in client brainstorm meetings and calls and never hesitate to ask informed questions and make creative recommendations; understand what is being done and how it adds value to your clients. Have strong verbal and written communication skills to support the senior team to develop quality materials such as press releases, messages etc. Maintain relationships with prominent media members inside and outside your clients industries and stay current on any news that can be used for the benefit of clients Be responsible to create professional, actionable client-facing communications, status reports, campaign summary reports and general account activity reports. Assist in press materials development and support the preparation of press events. Stay updated on social media trends and build relationships with key influencers and community contacts to optimize channels. Experience That Contributes To Success 1+ years of experience in Public Relations. Preferably from Enterprise Technology background. University degree in Communications or related discipline At Burson, diversity, equity and inclusion are not just values; they are strategic imperatives that fuel our future in an industry built on the art of understanding, connecting and developing relationships. We believe that a diverse workforce is essential for inspiring bold ideas, fostering constructive dialogue and cultivating meaningful experiences that drive innovation and creativity. It also enables our agency to thrive and deliver brilliant work. You belong at Burson: Our vision is for Burson to be the leading academy company for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success. At Burson, we re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That s why it s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view your talent is what makes you a #BursonPerson, and it s how we deliver exceptional results for our clients, together. We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. When you click the "Submit Application" button below, this will send any information you add below to Burson. Before you do this, we think its a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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2.0 - 7.0 years

6 Lacs

Gurugram

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GLG is seeking candidate for an Associate role based in Gurugram, India. The individual will be part of GLGs 70-person global compliance department and would be required to provide timely and thoughtful support for global client service professionals. In this role you will develop strong actionable business skills - including time management, critical thinking, prioritization, communication, negotiation, problem solving, dispute management and project management. In addition to developing essential problem solving, time management, risk assessment and interpersonal skills you will contribute to broader compliance initiatives by analysing complex data, regulations, and situations to identify potential risks and develop effective risk mitigation strategies while developing effective communication skills. GLG attracts employees from diverse academic and professional backgrounds. We look for individuals who are passionate about our mission to transform how professionals learn and who embody GLG s values: learning and curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity. As part of this role, you will be responsible for work including (but not limited to) the tasks below: Learning our compliance policies and procedures to protect the integrity of client engagements. Conduct internet-based search. Conducting reviews and evaluate the completeness, accuracy, and appropriateness of an individual or an entities profile. Identifying and applying a strong distinction between correct/incorrect business practices and escalate compliance breaches. Understanding and enforcing key requirements of firm and regulators Legal & Compliance rules and policies. Managing tasks and activities in a timely manner with complete ownership of responsibilities. Engaging with client service professionals daily to understand their needs and provide support to meet an objective of providing excellent services to Clients Partnering with different business units and work through complex situation on a day to day basis. Individual will reference existing policies; however, due to frequency of unique situations will need to research issues and, through situation-specific inquiries, propose solutions to issues. An ideal candidate will have the following: Graduate/Postgraduate with 2 years of minimum relevant industry experience i.e Compliance, Due Diligence, Risk Management. Mandatory - Fluency in English (verbal and written). Desirable but not required - Fluency (verbal & written) in Japanese and/or Korean languages skills will be given preference. Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage. Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail. Strong interpersonal and communication (both verbal and written) skills since the role requires collaborating with cross functional teams Successful track record of working in a team environment. Adaptability to work in a dynamic environment often accompanied by stringent deadlines. Strong analytical bent of mind and structured problem-solving approach. Able to work and deliver under minimal supervision/independently.

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0.0 - 2.0 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

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NIIT Limited is hiring for its MNC client Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process. We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Service Specialist Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work * Insurance benefits Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon Interested candidates, please apply directly or share your resumes on : Neha.2b.sharma@niitmts.com

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0.0 - 5.0 years

1 - 3 Lacs

Nasik/Nashik

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1. Calls and Complaints Support 2. Communicating with Clients and CRM 3. Data entry and E-com std ops 4. Pref Exp.in Tele-calling or Tele-marketing/Customer Service/Courier Operations/Ecommerce/IT sector *Only NASHIK Candidates apply Required Candidate profile 1. Min 6 mths. experience in tele-calling/voice process/data entry operations 2. Candidate should be well proficient in Hindi + English and Email communication 3. Strong proficiency in excel/calling

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4.0 - 9.0 years

4 - 9 Lacs

Mumbai, Mumbai Suburban

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Role & responsibilities Cultivate and maintain strong relationships with healthcare clients, understanding their business objectives, challenges, and communication needs. Act as the primary point of contact for clients, ensuring their satisfaction and addressing any concerns or requests promptly. Work coherently with the team of the Company to ensure client satisfaction and high profitability. Efficiently coordinate and plan, ensuring seamless execution from inception to delivery. Collaborate with internal teams, including creative, strategy, and production, to align project timelines with client expectations. Gather and comprehend client briefs, translating them into clear directives for the creative and strategy teams. Effectively communicate client feedback to internal teams, ensuring adjustments are made to meet client expectations. Collaborate with finance teams to provide accurate and timely financial reports to clients. Demonstrate excellent communication skills in conveying complex healthcare concepts to clients and internal teams. Ensure clear and concise communication in written and verbal interactions. Identify opportunities for upselling and cross-selling additional services to existing healthcare clients. Conduct post-campaign evaluations with clients, gathering feedback and insights for continuous improvement. Preferred candidate profile Should have experience working for Pharma Client, Managing end to end campaigns. Fluent Communication Skills MS Office ( Word/ Excel/ PowerPoint Presentation Skills) We will only consider the candidates from Only Nearby /Western Line / Mumbai Suburban lines with relevant experience. This is a priority position, so immediate availability or a start date within one month is preferred. Perks and benefits Working days : Monday to Friday (5days) Weekend Off : Saturday & Sunday Work Timings : 10.00am to 7.00pm Work From Office (WFO) Work Location :Mumbai (Western Line)

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5.0 - 10.0 years

7 - 12 Lacs

Gurugram

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Team Coach, you ll lead a highly skilled team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply. What You ll Do People (75%) Lead and coach a team of Travel Counselors Provide regular, documented coaching and feedback to team members Investigate service and quality errors with a curious mentality, and provide helpful feedback Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete Collaborate with fellow team coaches - share information, achievements, and issues Listen to calls as required to validate service levels and compliance standards Customer (25%) Be the voice of Traveler Care for new technological implementations Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers Analyze, act, and communicate results on CSAT performance Keep the team informed on changes to client travel policies Collaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements What We re Looking For Previous leadership experience Excellent listening skills and curious mentality Customer service oriented Sabre and/or Apollo experience preferred Salesforce (case e-mail) experience a plus Collaborative and passionate about building relationships Experience making data-driven decisions and achieving financial and service targets Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

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15.0 - 25.0 years

8 - 12 Lacs

Hyderabad

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Project Role : Client Account Lead Project Role Description : Uses Accenture knowledge and business expertise to put together and shape solutions that solve client problems and business needs. Works directly with the client, and leads team towards sales growth and profitable delivery. Must have skills : Life Sciences R&D Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Client Account Lead, you will utilize your extensive knowledge and business acumen to develop and implement innovative solutions that address client challenges and requirements. Your typical day will involve collaborating closely with clients to understand their needs, guiding your team towards achieving sales growth, and ensuring the successful delivery of services that meet client expectations. You will play a pivotal role in fostering strong client relationships and driving strategic initiatives that enhance business performance. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and meetings to gather insights and align team objectives with client goals.- Mentor junior professionals to enhance their skills and understanding of client account management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Life Sciences R&D.- Strong analytical skills to assess client needs and develop tailored solutions.- Excellent communication and interpersonal skills to build and maintain client relationships.- Ability to lead cross-functional teams and manage complex projects effectively.- Proficient in strategic planning and execution to drive business growth. Additional Information:- The candidate should have minimum 15 years of experience in Life Sciences R&D.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

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1.0 - 6.0 years

1 - 3 Lacs

Kolkata, Barrackpur, Howrah

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We are the suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager) Minimum Qualification - Graduate (Any Field) Experience Required - (1-5) Years Candidate must have relevant industry experience (B2B preferred) Roles and Responsibilities You will be responsible for closing sales deals over the calls and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via calls as well as dealing with complaints and doubts. Contact potential or on-boarding new clients to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects Interested candidates can share their resume - pujita.verma@tradeindia.com or whatsapp at 7054121294

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10.0 - 14.0 years

35 - 40 Lacs

Mumbai

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Supriya life science ltd is looking for Sr. Research Scientist to join our dynamic team and embark on a rewarding career journey. Conduct research and development in the assigned field. Design and execute experiments and studies. Analyze and interpret research data. Write and publish research papers and reports. Collaborate with research teams and stakeholders. Present research findings at conferences and meetings. Stay updated with industry trends and advancements in the research field.

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0.0 - 9.0 years

8 - 9 Lacs

Chennai

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Step into a role of Operations Analyst - Confirmations, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Degree educated with relevant years experience preferably in an OTC Derivatives environment. Relevant years of management experience with proven track record at managing diverse teams. Degree Educated Extensive technical knowledge of the derivative products within remit A high level of focus on strategic vision Strong understanding of the end-to-end processes in the Confirmations and/or Settlements area Experience gained in High Volume House and client service environment. Strong knowledge of Microsoft Excel Strong communication and negotiation skills to manage the relationship with Premier clients, fluent in English. Highly numerate with analytical problem-solving ability Result driven. Commitment and loyalty to the brand. Affirmation of Derivative trades with internal and external counterparties Production of ISDA paper trade confirmations for all vanilla and some complex Derivative trades. Incoming validation and matching of paper and electronic trade confirmations, including DSMatch. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

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3.0 - 6.0 years

6 - 16 Lacs

Mumbai

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Validate the contracts with MIS to determine proper Project invoicing budget, service requirements & formats. Processing and issuing accurate Project Invoices and validating the Rates of Labour charges and taxes. Proactively monitor and keep track of all the Purchase Order, Sales Order, Service Order Work across the US countries and issue timely & accurate. Project Invoice Monitor and issue Credit Notes on request of Project Managers. Analyze and resolve Customer or Project manger discrepancy with Invoices. Responsible for quality assurance for invoicing process including verifying the accuracy of invoice calculations. Recommend and implement billing solutions using current technology to maximize efficiency and accuracy of existing systems & processes. Manage assigned client based invoicing log for prioritization and management of workload on daily basis. Follow-up & work closely with Project manager and process the backlogs of Unbilled Project Invoices. Coordinating & Collabration with the BMI Team, US Leads and Project Manager for assigned clients. Provide excellent client service to Project Managers and other stakeholders. Preparing SOP and updating the old SOP with the current process. Preparation of Month End Close Report. All other duties as assigned. - 3 - 6 Years of experience in Biling, accounting field. Stong understanding of accounting, billing and financial concepts. Ability to management multiple priorities and meet deadlines. Ability to work independently and as part of team. Experience with Billing Software i.e. Oracale system (preffered) Strong communication and interpersonal skill. Strong Client Service skills. Intermediate knowledge using Adobe Acrobat, Microsoft Excel, Word and Outlook programs. Excellent attention to detail and organizational skills.

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1.0 - 3.0 years

3 - 4 Lacs

Noida, Gurugram

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Hiring For Customer service\Sales\Collections (Only Voice Minimum 1 year experience required in voice) Both Side Cab Faciliy/ 6k transport allowance Fixed Shifts and Fixed Saturday & Sunday off Required Candidate profile Handle inbound/outbound calls related to telecom services (internet, mobile, cable). Resolve technical issues, plan changes, disconnections, or bill inquiries. Educate customers on service features

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1.0 - 3.0 years

3 - 5 Lacs

Noida, Gurugram

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Hiring For Customer service\Sales\Collections (Only Voice Minimum 1 year experience required in voice) Unlimited Incentives Both Side Cab Faciliy/ 6k transport allowance Fixed Shifts and Fixed Saturday & Sunday off Required Candidate profile Min 1 year exp required in Voice Undergraduate & Graduate both can apply Take customer calls related to service activation,troubleshooting,and billing Deliver real-time solutions while ensuring policy

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1.0 - 3.0 years

3 - 5 Lacs

Noida, Gurugram

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Hiring For Customer service\Sales\Collections (Only Voice Minimum 1 year experience required in voice) Unlimited Incentives Both Side Cab Faciliy/ 6k transport allowance Fixed Shifts and Fixed Saturday & Sunday off Required Candidate profile Min 1 year exp required in Voice Undergraduate & Graduate both can apply Take customer calls related to service activation,troubleshooting,and billing Deliver real-time solutions while ensuring policy

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2.0 - 6.0 years

6 - 10 Lacs

Kolkata, Mumbai, Chennai

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Position - Pvt Client Group Advisor - B2B Franchisee Partner Alliance , Equity & Investment Products 1) Acquisition of Franchisee, IFA (Independent Financial Advisors) & Remisier. 2) Build rapport with these Partners & help them on-board their clients across products. 3) Conduct training of Partners for all our products across Direct Equity & Investment products like Mutual Funds, Portfolio Management Services (PMS), AIFs, Insurance, Bond, Fixed Deposit etc with the help of products & training team. 4) Ensure best services to the Partners (Franchisees, IFAs). 5) Help distributors on joint calls. Experience Skills: 1. Should be from Broking Industry with minimum of 2 years of experience. 2. B2B Experience in handling Partner Allaince (Franchisees, IFAs) is preferable. 3. Experience in Selling Equity broking & Investment Products along with Mutual Funds, PMS, AIF . 4. Need to have good communication skills. 5. Need to have ability to learn and update regularly on Capital Markets. 6. Desired to achieve sales target. Location - Delhi, Ahemdabad, Trivendrum, Bengaluru,Hyderabad,Pune, Jaipur,Indore,Kochi.

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0.0 - 2.0 years

4 - 5 Lacs

Bengaluru

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Job Title: Relationship Manager Location: Kaikondrahalli, Bangalore Position Type : Fulltime Work Mode : Work from Office Role and Responsibility : Act as relationship manager for the Paid customers of NoBroker. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services. Service customer in finding the right tenant / house as per the requirement of the customer. Dial outbound and attend inbound calls of customers and leads. Use internal tools and methods to provide the best possible service to the customer. Negotiate with leads on behalf of customers. Keep customers up-to-date on the progress of his account. Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service Graduation CTC : 4,80,000/- PA (NTH : 3,00,000/- + Var 1,80,000/-) Post Graduation CTC : 5,10,000/- PA (NTH : 3,30,000/- + Var 1,80,000/-) Qualification / Education and other Requirements: Education- Any Graduate/Post Graduate (BBA,B.Tech, B,A, MBA) etc. Excellent verbal and written communication. Good Interpersonal skills, numerical and analytical ability. Decision making skills. Language required: English & 1 South Language Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekdays. About Training- Training will be provided for initial few days for an employee to understand the end to end process. If you're interested then please call on +91-91486 94494 or send an email on nafisha.noor@nobroker.in

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1.0 - 3.0 years

3 - 4 Lacs

Noida

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Job description As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients using telephonic and/or video conversations Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 10-15 meaningful telephone/video calls with clients CTC - 3.36LPA- 3.96LPA + Incentive Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how business buy and sell. Weekly Salary: We are India's first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: O ur incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost

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1.0 - 6.0 years

3 - 8 Lacs

Noida, Gurugram

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Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Rohan Contact : 9582162971 Call or WhatsApp your resume for the same.

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