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0.0 - 3.0 years
3 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Understand potential customer requirements and how they relate to our portfolio. Contacting potential Customers IT Managers and IT Heads of Corporates, establish rapport arrange meetings and present products and services. Researching organizations and individuals to find new business opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Customer engagement & conversion by using Inside Sales route and/or in person meeting Developing quotes and proposals for Customers. Required Candidate profile: Fresher/ Graduate or Post Graduate Enjoy meeting people and able to develop in a team environment. Fresher/ Graduate or Post Graduate A great learning attitude Able to join us Immediately A team player Start creating your future with us today Call HR to book your interview slot - 9137891307. Location - Mumbai all areas, Mumbai Suburbs, Kalyan, Dombivli,Panvel,Karjat.
Posted 2 weeks ago
0.0 - 3.0 years
3 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
RESPONSIBILITIES *Responding to Customers' Needs. ~Keeping an Eye on Trends and Monitoring Competition. *Communicating work and brand values with Marketing Team. *Developing a Growth Strategy. Please contact HR- 9137891307 to validate your eligibility *Age 18-27 *Freshers can apply *Immediate joiner *Work Experience 0-3 years Benefits: Competitive base salary with performance-based incentives. Comprehensive benefits package, including health insurance. Opportunities for professional growth and advancement. Dynamic and collaborative work environment. If you are a sales and marketing enthusiast, we invite you to join Caliber Organisation as a Sales and Marketing Executive. Please contact our HR at 9137891307 for further clarifications. Location : Thane, navi mumbai, mumbai all areas, MUMBAI SUBURBS, MUMBAI, kalyan, dombivli, panvel, karjat,
Posted 2 weeks ago
0.0 - 2.0 years
3 - 4 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Caliber organisation is hiring fresher to understand, learn and implement new ideas to increase the growth and the production of the organisation. To understand, learn and implement new ideas on administration and financial structure of the organisation. Required Candidate profile *Immediate starters (next day of the interview) *Candidate must have good communication skills *Smart personality *Leadership qualities *Teamhandling *Problem solving *Good dressing *Eager to learn and travel Location- Thane,Navi Mumbai,Mumbai,Dombivli,Panvel, mumbai all areas, MUMBAI SUBURBS, kalyan, For more details contact HR- 9324483283 or mail your RESUME to hr@caliberorganisation.com
Posted 2 weeks ago
0.0 - 3.0 years
3 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Key Responsibilities: Assist in developing and implementing sales and marketing strategies to drive business growth. Conduct market research to identify potential clients and market trends. Support the creation of promotional materials, including presentations and social media content. Engage with clients through various channels, understanding their needs and providing product information. Participate in sales meetings and contribute ideas for improving team performance. Maintain accurate records of sales activities and customer interactions. Collaborate with team members to achieve monthly and quarterly sales targets. Criteria :- Female Candidate only Age - 18-25 Immediate joinner Fresher will be preffered Kindly Connect with the HR for the furthure enquiry - 9137891307 Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,Karjat,mumbai all areas, Mumbai Suburbs, kalyan,
Posted 2 weeks ago
1.0 - 2.0 years
5 - 6 Lacs
Gurugram
Hybrid
JOB RESPONSIBILITIES Act as the primary point of contact for clients post-sales to ensure smooth onboarding and usage of the StoreHippo platform. Handle client onboarding sessions including training, addressing product-related queries, and system walkthroughs. Understand client business goals to offer proactive support and suggest platform features that maximize value. Coordinate with internal departments (tech, support, product teams) to fulfill client needs and resolve issues efficiently. Maintain high client satisfaction levels through prompt support and consistent communication. Track and report client health scores, engagement levels, and help drive renewals and upsell opportunities. Document client interactions, queries, and service outcomes in internal systems. CORE COMPETENCIES Strong communication skills Ability to handle leads (inbound, outbound) Convincing skills to convert leads and inquiries into sales Maintain customer relationships (existing/ prospective) Perform effective online presentations to prospects Ability to independently handle client acquisition through various channels and follow-ups. Self-starter who believes in the importance of teamwork, while operating unmonitored individually. QUALIFICATIONS: Bachelor's degree in business administration, marketing, or a related field. Strong verbal and written communication skills. Excellent organizational and time management skills. Ability to work in a team environment and collaborate with cross-functional teams. Ability to adapt to changing priorities and manage multiple tasks. Strong problem-solving skills.
Posted 2 weeks ago
0.0 - 4.0 years
4 - 6 Lacs
Noida
Work from Office
InfoEdge is hiring for Tele sales and Customer service roles for IIM Jobs. If you have excellent communication skills and have passion for Customer Acqusition. You can apply for this role. Email Resume - vrinda.gupta@naukri.com About BU: IIM jobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Customer Success at iimjobs.com: A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications : 1. Self starter, an ability to work in a fast growing, challenging start-up work space 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference PLEASE NOTE - 1- Freshers with internship in marketing and excellent communication skills can apply Schedule: 5 days a week (Sat-Sun off) , Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/ Contact - 88260 177 78
Posted 2 weeks ago
1.0 - 5.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Join our team! We are currently hiring for the role of Client Servicing Professional a t Naukri Campus (formerly Firstnaukri.com) If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 17th June 2025 (Tuesday) Interview Time - 10:00AM - 4:00PM Venue - N902, 9th Floor North Block, Manipal Center, Dickenson Road Bangalore 560042 - Nearest Metro Station - Trinity Contact Person - Vinod K | Vrinda Gupta Documents Required - Updated Resume in hard copy If you are ready to make an impact in the fresher hiring space, this is your chance. If you are interested, Fill this form to confirm your presence - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) About Us: Naukri Campus is a distinguished fresher hiring platform that connects employers with prospective entry-level candidates, streamlining the job search process for recent graduates. Naukri Campus https://www.naukri.com/campus Key Responsibilities: Lead hiring initiatives with stakeholders, aligning with their requirements. Promote product adoption by organizing demos, training sessions, and usage monitoring. Proactively identify opportunities to enhance recruitment processes and deliver measurable outcomes. Build strong client relationships by understanding their needs, addressing challenges, and suggesting innovative solutions that benefit their hiring goals. Encourage client engagement by coordinating product usage and demos. Develop engagement programs with campuses and create client case studies. Identify process improvements and streamline recruitment activities. Support on-campus recruitment drives and assessments. Oversee end-to-end fresher hiring campaigns and maintain MIS for drives. Desired Candidate Profile: MBA with at least 1-3 year of experience in recruitment, client service, or campus hiring. Familiarity with online recruitment platforms and MIS management in Excel. Strong communication skills and willingness to travel for campus drives PLEASE NOTE - If you are attending this walk-in make sure 1- You have experience in recruitment (fresher hiring/Campus Hiring) 2- Experience in customer service/Sales and marketing will be an added advantage. 3- Excellent communication skills and basic excel knowledge. 4- Office location will be Bangalore. Schedule: 5 days a week (One Saturday work from home working mandatory) Office Timing: 9:30 AM - 6:30 PM About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. If you are interested, Fill this form - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) PLEASE AVOID IF YOU HAVE ALREADY ATTENDED WALKIN ON 9TH JUNE.FRESHERS ARE NOT ELIGIBLE FOR THE ROLE. Connect With VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/
Posted 2 weeks ago
1.0 - 5.0 years
2 - 4 Lacs
Pune
Work from Office
Job Overview: We are seeking a proactive and technically skilled Presales professional to support our sales team in qualifying leads, preparing customized solutions, and converting prospects into clients. The ideal candidate will act as the bridge between client requirements and technical delivery by providing compelling demos, proposals, and solution recommendations. Key Responsibilities: Collaborate with the sales team to understand client requirements and propose tailored solutions. Prepare and deliver technical presentations, product demos, and proof of concepts (POCs). Assist in responding to RFPs/RFIs, preparing proposals, and drafting scope of work documents. Engage with internal teams (tech, product, delivery) to validate feasibility of proposed solutions. Stay updated on product knowledge, features, market trends, and competitor offerings. Gather and analyze customer feedback to improve future sales pitches and offerings. Support business development with client onboarding and post-sales transitions. Requirements: Bachelors degree in Engineering, IT, Business, or related field. 2–5 years of experience in a presales, solution consulting, or client-facing technical role. Strong presentation, communication, and documentation skills. Ability to understand technical solutions and explain them to non-technical stakeholders. Proficient in MS Office, CRM platforms, and documentation tools.
Posted 2 weeks ago
5.0 - 10.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Your Role and Responsibilities As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include: Direct Problem-Solving Experience:Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking ExperienceIn-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction:Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor's Degree Experience5+ years Basic knowledge in Operating system administration (Windows, Linux) Basic knowledge in database administration (DB2, Oracle, MS SQL) EnglishFluent in speaking and writing Analytical thinking, structured problem-solving techniques Strong positive customer service attitude with sensitivity to client satisfaction. Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment. Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions. Preferred technical and professional experience Master's Degree in Information Technology Knowledge with OpenShift Knowledge with Apache Flink and Kafka Knowledge with Kibana Knowledge with Containerization and Kubernetes Knowledge with scripting (including Python, JavaScript) Knowledge with products of IBM's Digital Business Automation Product Family Knowledge with Process/Data Mining Knowledge with Containerization Basic knowledge of process/data mining Basic knowledge of LDAP Basic knowledge of AI technologies Fluent in speaking and writing in English Experience in Technical Support is a plus
Posted 2 weeks ago
1.0 - 13.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Oracle India Pvt. Ltd. is looking for Senior Consultant to join our dynamic team and embark on a rewarding career journey Responsibilities:Lead project teams and manage client relationships Develop and implement project plans, schedules, and budgetsProvide expert advice and guidance to clients on a wide range of strategic and operational issues Conduct research and analyze data to support decision-making Develop and deliver presentations to senior management and stakeholders Build and maintain strong relationships with clients and stakeholders Mentor and train junior consultantsStay up-to-date with the latest industry developments and trends Requirements:Experience in consulting or a related fieldStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsStrong leadership and mentorship skillsDemonstrated ability to deliver high-quality work under tight deadlines
Posted 2 weeks ago
2.0 - 7.0 years
7 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
You are a strategic thinker passionate about driving solutions. You have found the right team. As a Reference Data Analyst within our team, you will ensure all client queries and actioned and responded with utmost care and diligence. You will facilitate high quality and timely completion of all client requests. You must display great client service standards to define, analyse, to resolve inquiries and escalations. You should be able to closely manage day to day operations of the team/department, be able to proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard. Job Responsibilities Understanding and implementation of custody initiations world overing custody and sub custody account opening and maintenance related activities. Understand the firm s requirements and various smart forms and articulate the same to end clients and guide them through completion. Partner with Clients, Sales, Solutions, Implementations, Client Service Managers and downstream teams for seamless completion of the assigned task. Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality) Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices Showcase Process improvements and implement process changes as necessary Required Qualifications, Capabilities, and skills You must hold a Bachelor s Degree or above At least 2 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in custody domain. Technical skills Microsoft Office including Excel, Word, and PowerPoint Outstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders using effective communication, organization, prioritization and interpersonal skills Ability to identify risks, issues and successfully navigate through to completion Self-reliance and willingness to "own" complications and creatively find solutions Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
Posted 2 weeks ago
2.0 - 5.0 years
22 - 25 Lacs
Hyderabad
Work from Office
Candidate Skill: Technical Skills - Strong understanding of staffing models, recruitment processes, and industry trends. Exceptional interpersonal, communication, and relationship-building skills. Negotiation and problem-solving abilities. The Client Relationship Manager is responsible for managing and growing client accounts by building strong relationships, understanding client needs, and delivering the right talent solutions. The ideal candidate will be client-focused, goal-oriented, and skilled in identifying staffing solutions that meet client requirements. They will act as the primary point of contact for clients and ensure successful placements, client satisfaction, and account growth. Key Responsibilities: Client Relationship Management: Act as the main point of contact for assigned client accounts, maintaining and strengthening client relationships. Understand client needs, culture, and project requirements to provide tailored talent solutions. Conduct regular check-ins with clients to ensure satisfaction with placements and address any issues promptly. Business Development & Account Growth: Identify opportunities to expand service offerings within existing accounts. Collaborate with sales and recruiting teams to drive growth within each account. Upsell additional services, roles, or technology capabilities as they align with client needs. Talent Matching & Delivery: Work closely with the recruiting team to define role requirements, skill sets, and qualifications for open positions. Collaborate to prioritize roles and match top talent to client needs effectively and efficiently. Monitor placement success and proactively address any potential mismatches. Client Satisfaction & Retention: Oversee onboarding and integration of placed candidates to ensure they meet client expectations. Solicit feedback from clients post-placement and work to resolve any concerns. Ensure high levels of client satisfaction and work towards building long-term partnerships. Key Skills and Qualifications: Education: Bachelor's degree in Business, Human Resources, or a related field. Experience:2-5 years of experience in account management, client services, or business development in the staffing or staff augmentation industry. Proven track record of managing and growing client accounts. Skills: Strong understanding of staffing models, recruitment processes, and industry trends. Exceptional interpersonal, communication, and relationship-building skills. Negotiation and problem-solving abilities.
Posted 2 weeks ago
4.0 - 8.0 years
20 - 25 Lacs
Pune
Work from Office
Step into a role of Assistant Vice President - Confirmations, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Oversight of recruitment, training and ongoing development of staff (where AVP is a line manager) Development and implementation of department wide policies and procedures, and responsibility for directing day-to-day operations Management oversight of all KRI s and KPI s Ensure all applicable governance, compliance, risk policies and procedures are adhered to and a mechanism exists to promote escalation by staff where appropriate. Affirmation of Derivative trades with internal and external counterparties Production of ISDA paper trade confirmations for all vanilla and some complex Derivative trades. Incoming validation and matching of paper and electronic trade confirmations, including DSMatch. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.
Posted 2 weeks ago
4.0 - 8.0 years
20 - 25 Lacs
Chennai
Work from Office
Step into a role of Assistant Vice President - Confirmations, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Oversight of recruitment, training and ongoing development of staff (where AVP is a line manager) Development and implementation of department wide policies and procedures, and responsibility for directing day-to-day operations Management oversight of all KRI s and KPI s Ensure all applicable governance, compliance, risk policies and procedures are adhered to and a mechanism exists to promote escalation by staff where appropriate. Affirmation of Derivative trades with internal and external counterparties Production of ISDA paper trade confirmations for all vanilla and some complex Derivative trades. Incoming validation and matching of paper and electronic trade confirmations, including DSMatch. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.
Posted 2 weeks ago
4.0 - 8.0 years
20 - 25 Lacs
Chennai
Work from Office
Step into a role of Assistant Vice President - Confirmations, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Oversight of recruitment, training and ongoing development of staff. Development and implementation of department wide policies and procedures, and responsibility for directing day-to-day operations Management oversight of all KRI s and KPI s Ensure all applicable governance, compliance, risk policies and procedures are adhered to and a mechanism exists to promote escalation by staff where appropriate. Responsible for the effective management and resolution of trade discrepancies, including, professional communication with thorough and detailed explanation to clients via e-mail or phone to resolve all differences in a timely manner Responsible for the effective management and resolution of trade discrepancies, including: Use extensive knowledge of derivatives and the function to ensure exceptional client service is provided to the firm s high value, or sensitive clients. Professional communication with thorough and detailed explanation to clients via e-mail or phone Fostering excellent working relationship with internal counterparts (i.e. Desk, Sales team, Trade Support, Settlements, Legal, Finance). Ability to negotiate effectively with all internal parties to ensure the team receives the necessary support to achieve its goals. Exercising strong judgement skills to make the necessary decisions to address client queries and ensuring all high-priority queries are escalated to the management immediately. Managing all Derivative Confirmation functions across product family, Support projects. The primary focus of the AVP IC role will be to ensure the firm is fully compliant with the Confirmation Timeliness rules for EMIR and CFTC. Hands-on experience on template build within SmartDX, at a minimum technically strong on template build Affirmation of Derivative trades with internal and external counterparties Production of ISDA paper trade confirmations for all vanilla and some complex Derivative trades. Incoming validation and matching of paper and electronic trade confirmations, including DSMatch. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Mumbai
Work from Office
Prepaid C2 Service Join our Payments Solution Center team at JPMorgan Chase Co., where payments are more than just transactions. We provide support to clients leveraging sophisticated digital, end-to-end solutions to manage their business and working capital. You will utilize various digital channels. Successful specialists balance their focus on business results with offering options and finding solutions to help our customers. This role requires managing interactions with business partners at all levels and across multiple lines of business, ensuring daily tasks are completed. You will be part of a high-performing global team, working with a variety of clients, tackling diverse problem types of varying complexity across multiple products. Job Responsibilities Are very comfortable communicating with customers in a metrics-driven environment. Are able to navigate multiple technologies while staying engaged with our customers. Demonstrate resiliency and extreme adaptability in a fast-paced environment. Possess strong customer focus with the ability to have detailed conversations with our customers. Take ownership of each customer interaction while treating customers with respect and responding with empathy. Document customer account activities thoroughly and concisely. Demonstrate personal excellence, including punctuality, integrity, and accountability. Approach problems logically and with good judgment to ensure the appropriate customer outcome. Make appropriate decisions on behalf of our customers quickly and effectively. Effectively prioritize work to ensure efficiency. Abide by all applicable regulatory and department practices and procedures. Have the ability to work independently and in a team environment. Think critically and exercise independent judgment. Required qualifications, capabilities and skills High School diploma/GED required. 2+ years of Customer Service experience preferred. Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face. Full-time in-office availability across various shifts and holidays where supported markets are open. Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred. Ability to build and maintain good working relationships with business partners. Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Effectively manage operational risk through adherence to established procedures and controls. Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance. Work Schedule The position requires candidates to work varying schedules within the companys operating hours of 24/7.
Posted 2 weeks ago
2.0 - 15.0 years
14 - 16 Lacs
Pune
Work from Office
Step into a role of Assistant Manager - Confirmations, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Degree educated with relevant experience preferably in an OTC Derivatives environment. Sound technical knowledge of the derivative products within remit Preferably Fair understanding of the end-to-end processes in the Confirmations and/or Settlements area Experience gained in High Volume House and client service environment. Strong knowledge of Microsoft Excel Strong communication and negotiation skills to manage the relationship with Premier clients, fluent in English. Highly numerate with analytical problem-solving ability. Affirmation of Derivative trades with internal and external counterparties Production of ISDA paper trade confirmations for all vanilla and some complex Derivative trades. Incoming validation and matching of paper and electronic trade confirmations, including DSMatch. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Posted 2 weeks ago
7.0 - 12.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Job Description: Role: Sr. Tax Analyst Responsibilities include but are not limited to: Proficiently prepare US business tax returns - Form1120,1120S and Form 1065 (Should have hands experience on these forms) Prepares complex multi-state business, fiduciary. Work in a variety of industries including real estate, construction, hospitality, manufacturing, distribution, not-for-profit and financial services Complete research and special projects as needed Preferred Qualifications and Skills: Bachelor s degree in accounting / commerce, MBA, M.com At least 7 years previous experience, preferably in business tax preparation Experience with accounting software such as CCH ProSystem s and/or GoFileRoom is a plus High level of organization, focus, exceptional attention to detail, and strong follow-up skills Experience in the delivery of quality client service
Posted 2 weeks ago
5.0 - 10.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Job Description: Role: Tax Analyst Responsibilities include but are not limited to: Proficiently prepare US business tax returns - Form1120,1120S and Form 1065 (Should have hands experience on these forms) Prepares complex multi-state business, fiduciary. Work in a variety of industries including real estate, construction, hospitality, manufacturing, distribution, not-for-profit and financial services Complete research and special projects as needed Preferred Qualifications and Skills: Bachelor s degree in accounting / commerce, MBA, M.com At least 5 years previous experience, preferably in business tax preparation Experience with accounting software such as CCH ProSystem s and/or GoFileRoom is a plus High level of organization, focus, exceptional attention to detail, and strong follow-up skills Experience in the delivery of quality client service
Posted 2 weeks ago
2.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Client Services Analyst Job Locations IN-KA-Bengaluru Requisition ID Category (Portal Searching) Operations Position Type (Portal Searching) Experienced Professional Overview Connecting clients to markets and talent to opportunity. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth. Business Segment Overview: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more. Responsibilities Job Purpose Supporting the StoneX Financial Ltd ( SFL ) Client Services Team with core processing functions Primary duties will include: Client Margin Call Monitoring Monitoring daily Client Margin Calls. Using the internal monitoring platform to review margin calls, reconcile and check off versus client responses and funds received, and chasing any aged items- including escalation to the relevant internal teams where necessary. Client Payment Processing Validating and entering Client payment requests into the TMS payment system in a timely, accurate and efficient manner. Liaising with the Client, Risk Team and Treasury to ensure timely approval and release of funds, querying any details which appear incomplete. Requesting the setup of new Client Settlement Instructions (SSIs), ensuring the request meets company Compliance policies and full call back validation has been performed before the setup request is cascaded to the necessary internal teams at StoneX. Client Position Transfer Request Processing Validating and entering Client Position Transfers when clients request positions be moved either internally or externally between brokers. Liaising with the Client, Risk Teams, Client Service and Clearing Teams to ensure timely approval and processing of transfer requests, querying any details which appear incomplete. Ad Hoc Requests Supporting the SFL Client Services team with ad-hoc tasks where needed Qualifications To land this role you will need : Solid experience preferably within a Banking, Financial or other large company. Fundamental understanding of derivatives, including futures and options, as well as their associated lifecycle events. Knowledge of XTP and its various modules preferred but not required. #LI-Hybrid #LI-SC1 Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
Posted 2 weeks ago
3.0 - 5.0 years
1 - 5 Lacs
Noida
Work from Office
Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 - 5 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. What are we looking for Ability to establish strong client relationship. Abilities to handle disputes Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. Qualification Any Graduation
Posted 2 weeks ago
1.0 - 6.0 years
10 - 13 Lacs
Mumbai
Work from Office
Who we are: Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation. Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. For more information visit bursonglobal.com and follow us on LinkedIn and Instagram . More About The Role Burson India is looking for a Public Relation Executive for our Mumbai l ocation to work in our Enterprise Technology practice. As a PR Executive you are expected to actively be involved in the day-to-day execution of client activities under the supervision and guidance of senior team members. You will contribute to Burson - India s performance by supporting the seniors in the team to manage client relationships and integrated communication (IC) programs, satisfying, and delighting clients and generating new business. You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability. What You Will Do Client Service: Stay updated on all your clients, their industries, and competitors by actively reading articles, press materials, marketing collateral and strategy documents. Help organize and participate in client brainstorm meetings and calls and never hesitate to ask informed questions and make creative recommendations; understand what is being done and how it adds value to your clients. Have strong verbal and written communication skills to support the senior team to develop quality materials such as press releases, messages etc. Maintain relationships with prominent media members inside and outside your clients industries and stay current on any news that can be used for the benefit of clients Be responsible to create professional, actionable client-facing communications, status reports, campaign summary reports and general account activity reports. Assist in press materials development and support the preparation of press events. Stay updated on social media trends and build relationships with key influencers and community contacts to optimize channels. Experience That Contributes To Success 1+ years of experience in Public Relations. Preferably from Enterprise Technology background. University degree in Communications or related discipline At Burson, diversity, equity and inclusion are not just values; they are strategic imperatives that fuel our future in an industry built on the art of understanding, connecting and developing relationships. We believe that a diverse workforce is essential for inspiring bold ideas, fostering constructive dialogue and cultivating meaningful experiences that drive innovation and creativity. It also enables our agency to thrive and deliver brilliant work. You belong at Burson: Our vision is for Burson to be the leading academy company for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success. At Burson, we re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That s why it s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view your talent is what makes you a #BursonPerson, and it s how we deliver exceptional results for our clients, together. We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. When you click the "Submit Application" button below, this will send any information you add below to Burson. Before you do this, we think its a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Posted 2 weeks ago
2.0 - 7.0 years
6 Lacs
Gurugram
Work from Office
GLG is seeking candidate for an Associate role based in Gurugram, India. The individual will be part of GLGs 70-person global compliance department and would be required to provide timely and thoughtful support for global client service professionals. In this role you will develop strong actionable business skills - including time management, critical thinking, prioritization, communication, negotiation, problem solving, dispute management and project management. In addition to developing essential problem solving, time management, risk assessment and interpersonal skills you will contribute to broader compliance initiatives by analysing complex data, regulations, and situations to identify potential risks and develop effective risk mitigation strategies while developing effective communication skills. GLG attracts employees from diverse academic and professional backgrounds. We look for individuals who are passionate about our mission to transform how professionals learn and who embody GLG s values: learning and curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity. As part of this role, you will be responsible for work including (but not limited to) the tasks below: Learning our compliance policies and procedures to protect the integrity of client engagements. Conduct internet-based search. Conducting reviews and evaluate the completeness, accuracy, and appropriateness of an individual or an entities profile. Identifying and applying a strong distinction between correct/incorrect business practices and escalate compliance breaches. Understanding and enforcing key requirements of firm and regulators Legal & Compliance rules and policies. Managing tasks and activities in a timely manner with complete ownership of responsibilities. Engaging with client service professionals daily to understand their needs and provide support to meet an objective of providing excellent services to Clients Partnering with different business units and work through complex situation on a day to day basis. Individual will reference existing policies; however, due to frequency of unique situations will need to research issues and, through situation-specific inquiries, propose solutions to issues. An ideal candidate will have the following: Graduate/Postgraduate with 2 years of minimum relevant industry experience i.e Compliance, Due Diligence, Risk Management. Mandatory - Fluency in English (verbal and written). Desirable but not required - Fluency (verbal & written) in Japanese and/or Korean languages skills will be given preference. Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage. Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail. Strong interpersonal and communication (both verbal and written) skills since the role requires collaborating with cross functional teams Successful track record of working in a team environment. Adaptability to work in a dynamic environment often accompanied by stringent deadlines. Strong analytical bent of mind and structured problem-solving approach. Able to work and deliver under minimal supervision/independently.
Posted 2 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
NIIT Limited is hiring for its MNC client Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process. We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Service Specialist Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work * Insurance benefits Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon Interested candidates, please apply directly or share your resumes on : Neha.2b.sharma@niitmts.com
Posted 2 weeks ago
0.0 - 5.0 years
1 - 3 Lacs
Nasik/Nashik
Work from Office
1. Calls and Complaints Support 2. Communicating with Clients and CRM 3. Data entry and E-com std ops 4. Pref Exp.in Tele-calling or Tele-marketing/Customer Service/Courier Operations/Ecommerce/IT sector *Only NASHIK Candidates apply Required Candidate profile 1. Min 6 mths. experience in tele-calling/voice process/data entry operations 2. Candidate should be well proficient in Hindi + English and Email communication 3. Strong proficiency in excel/calling
Posted 2 weeks ago
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