1477 Client Servicing Jobs - Page 12

We are seeking an experienced and dynamic Regional Manager to lead our sales team. The ideal candidate will be responsible for driving sales growth, developing strategies to expand market share, and ensuring the achievement of revenue targets within the designated region. This role requires strong leadership skills, a strategic mindset, and a proven track record in sales management. Job Responsibilities: Managing a 3-Tier Team of 20+ Execs, TLs, and BMs. Accurately plan, forecast, and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions. Daily 2-3 in person meetings (F2F) with clients onsite. Key Skills: Application of sales techniques. Quick thinking and problem-solving. Verbal communication with active listening. Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills. Understanding of Client Segmentation, Data & Report Management.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds is essential. Strong knowledge of financial products and services, including mutual funds, is required. Excellent communication and interpersonal skills are necessary to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets is expected. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds. Strong knowledge of financial products and services, including mutual funds and other investment options. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals.

We are seeking a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Job Responsibilities: The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 2-3 in person meetings (F2F) with clients onsite. Key Skills: Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills Understanding of Client Segmentation, Data & Report Management

Naksha solutions is looking for Client service Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Step into a role of Senior Analyst, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: SME needs to have prior experience of reconciliation or understanding of reconciliation. Need to have knowledge on excel, Outlook. Should be team player and flexible on work / learnings Proven record of follow-up/ escalations done proactive basis Proven record on projects handled if any You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Conduct thorough needs analysis to provide comprehensive financial planning and investment advice. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Stay up-to-date with market trends and competitor activity to stay ahead in the competition. Provide exceptional customer service and support to ensure high levels of client satisfaction. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds, with a minimum of 1 year of experience. Strong knowledge of financial products and services, including mutual funds, investments, and savings accounts. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Ability to work in a fast-paced environment and meet sales targets and deadlines. Strong analytical and problem-solving skills are needed to analyze client needs and provide effective solutions. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Conduct market research and competitor analysis to stay informed about industry trends and developments. Provide exceptional customer service by resolving client queries and concerns promptly and professionally. Achieve sales targets and contribute to the growth of the organization. Job Requirements Strong knowledge of Micro Finance products and services, including Mutual Funds and Inclusive Banking. Excellent communication and interpersonal skills are required to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets consistently. Strong analytical and problem-solving skills are needed to analyze market trends and competitor activity. Experience working with cross-functional teams, including Sales, Marketing, and Operations. A graduate degree is required; an MBA or postgraduate degree is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and promptly resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds. Strong knowledge of financial products and services, including mutual funds and other investment options. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and promptly resolve client queries and issues. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds is essential. Strong knowledge of financial products and services, including mutual funds, is required. Excellent communication and interpersonal skills are necessary to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets is expected. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and resolve client queries promptly. Stay updated on market trends and competitor activity to stay ahead in the market. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds. Strong knowledge of financial products and services, including mutual funds and microfinance. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds is essential. Strong knowledge of financial products and services, including mutual funds, is required. Excellent communication and interpersonal skills are necessary to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets is expected. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Conduct thorough needs analysis to provide comprehensive financial planning and investment advice. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Stay up-to-date with market trends and competitor activity to stay ahead in the competition. Provide exceptional customer service and support to ensure high levels of client satisfaction. Job Requirements Proven experience as a Relationship Manager in micro finance or mutual funds, with a strong track record of success. Strong knowledge of financial products and services, including mutual funds, investments, and savings accounts. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with diverse client groups, including those who may be underserved by traditional banking institutions. Location - Arakonam,Chennai,Ponneri,Vellore

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Minimum 2 years of experience in relationship management, preferably in microfinance or mutual funds. Strong knowledge of financial products and services, including mutual funds and microfinance. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds is essential. Strong knowledge of financial products and services, including mutual funds, is required. Excellent communication and interpersonal skills are necessary to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets is expected. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and resolve client queries promptly. Stay updated on market trends and competitor activity to stay ahead in the market. Achieve sales targets and contribute to the growth of the organization. Job Requirements Minimum 2 years of experience in relationship management, preferably in microfinance or mutual funds. Strong knowledge of financial products and services, including mutual funds and microfinance. Excellent communication and interpersonal skills are required to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals.

Customer Relationship Manager, AsiaTech Inc Client Relations Managers Are Typically Responsible For Making Sure Clients Are Happy With The Service The Company Is Providing Them. To Maintain This Strong Client Relationship, The Client Relations Manager Must Consistently Work To Ensure They Satisfy The Client. Common Duties And Responsibilities Of A Client Relations Manager Include: Job Description We Are Looking For An Enthusiastic, Energetic And Ambitious Client Relations Managers To Join Us And Build A Strong Portfolio Of Clients.team support in terms of client Day Shift Education: Speaking English . Experience: 1 Year Minimum Job Location - Sector 16, Noida Job Types: Full-Time, Walk-In Gender: Any Education: B.Tech. Good English Experience: 1 - 3 Years

Company Description As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients most valued asset-management partner. With over 4,400 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether youre producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business, or providing thoughtful advice to clients, we re looking for unique voices to help lead us forward. If you re ready to challenge your limits and build your future, join us. Operations Associate Position Overview: We are looking for a Private Wealth Operations Associate to work in a team that supports multiple Financial Advisors and their clients. This role is responsible for many aspects of client service management, including the administrative, transactional and operational functions within the Private Wealth group. This is an exciting and challenging opportunity that will give qualified candidates exposure to advisors, internal business partners, and many other departments within Bernstein Private Wealth Management. A Private Wealth Operations Associate will: Partner with Financial Advisors and their Client Service Associates to execute the operational needs of the practice, such as performance reporting, client/prospect meeting preparation, account maintenance, account valuation, and research requests Partner with Client Service Associates to accomplish a common goal of providing exceptional service Interact and network with senior professionals throughout the firm to fuel career success Ensure accurate and timely completion of responsibilities Training Program: Private Wealth Operations Associates will participate in a comprehensive and robust training program. The customized program will enable Associates to build a foundation of knowledge and develop skills needed to process operational tasks, achieve client service excellence and fuel success as a financial professional. Curriculum will be delivered both in a formal classroom and on the job setting. Qualifications: The ideal candidate should: Postgraduate/Masters degree or equivalent in business, finance or economics with excellence in academics and strong leadership experience. Have 2 to 3 years of industry experience. Be an accomplished team players who seek a rigorous and challenging environment for their career development. Candidates should be detail-oriented with a strong ability to multitask and work under pressure in a fast-paced atmosphere. Possess strong analytical and communication skills (both written and verbal) and an ability to build internal and external relationships. Proficiency in Word and Excel are required. Pune, India

Job Responsibilities: Responsible for managing a portfolio of company Clients for their branding and marketing needs. Be the single point of contact for the client s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction. Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations. Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met. Allocate proper briefs to team members, lead & guide the team for effective planning & execution. To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts. To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight. To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance. Research on the brand to get information on brand essence, competition, past consumer connect programs, etc. To ensure immediate response to client issues as per severity and priority. Skills Required Great communication skills - written and oral. Ability to build rapport with clients/team. Familiarity with tools like PowerPoint, Excel, Word, etc. Ability to multi-task and work under pressure/deadlines. Ability to pay attention to detail. Ability to research solutions with a problem-solving attitude. Ability to work in an organized manner.

About the role GLG is seeking candidate for an Analyst role based in Gurugram, India. The individual will be part of GLGs 70-person global compliance department and would be required to provide timely and thoughtful support for global client service professionals. In this role you will develop strong actionable business skills - including time management, critical thinking, prioritization, communication, negotiation, problem solving, dispute management and project management. In addition to developing essential problem solving, time management, risk assessment and interpersonal skills you will contribute to broader compliance initiatives by analysing complex data, regulations, and situations to identify potential risks and develop effective risk mitigation strategies while developing effective communication skills. GLG attracts employees from diverse academic and professional backgrounds. We look for individuals who are passionate about our mission to transform how professionals learn and who embody GLG s values: learning and curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity. As part of this role, you will be responsible for work including (but not limited to) the tasks below: Learning our compliance policies and procedures to protect the integrity of client engagements. Conduct internet-based search. Conducting reviews and evaluate the completeness, accuracy, and appropriateness of an individual or an entities profile. Identifying and applying a strong distinction between correct/incorrect business practices and escalate compliance breaches. Understanding and enforcing key requirements of firm and regulators Legal & Compliance rules and policies. Managing tasks and activities in a timely manner with complete ownership of responsibilities. Engaging with client service professionals daily to understand their needs and provide support to meet an objective of providing excellent services to Clients Partnering with different business units and work through complex situation on a day to day basis. Individual will reference existing policies; however, due to frequency of unique situations will need to research issues and, through situation-specific inquiries, propose solutions to issues. An ideal candidate will have the following: Graduate/Postgraduate with 6 months to 1 year of minimum relevant industry experience i.e Compliance, Due Diligence, Risk Management. Mandatory - Fluency in English (verbal and written). Desirable but not required - Fluency (verbal & written) in Japanese and/or Korean languages skills will be given preference. Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage. Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail. Strong interpersonal and communication (both verbal and written) skills since the role requires collaborating with cross functional teams Successful track record of working in a team environment. Adaptability to work in a dynamic environment often accompanied by stringent deadlines. Strong analytical bent of mind and structured problem-solving approach. Able to work and deliver under minimal supervision/independently.

CHEMLEON DIAGNOSTICS PRIVATE LIMITED is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Develop and implement sales strategies Generate leads and convert prospects Manage client relationships and negotiations Analyze market trends to optimize sales

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","

About LRN Do you want to use your Program Management expertise to help people around the world do the right thingJoin us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: The Program Manager is responsible for overseeing the successful delivery of all purchased deliverables for LRN clients. They act as a main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is responsible for client account health and growth. Program Managers work in an oversight capacity with a cross-functional team of specialists to provide everything from implementation and bespoke project delivery to ongoing support and client services, including client support and escalation of delivery-related issues. Together with the CSM, the Program Manager ensures the client is happy with LRN and renews their contract at the end of each contract term. Your responsibilities will include: Drives client project plans by understanding client objectives and identifying opportunities for improvement. Understands client goals and works with the assists wider LRN and client team to ensure a successful execution of client strategy. Oversees and organises daily Delivery-related activities based on client requirements. Works with the CSM to prepare for Renewal. Devises and supports Growth initiatives. Alerts CSM to growth opportunities Works with other teams to develop budgets and project plans to ensure the client is using their contract to the full and getting best value for money. Evaluates (alongside the CSM) the client s use of the platform and tools; works with the team to suggest ongoing solutions and improvements. Develops detailed resourcing and project plans in Mavenlink to ensure projects are delivered on time and to budget. Monitors projects and oversees other team members Project during project delivery to ensure deliverables meet budget and timeline requirements. Reviews project plans in Mavenlink on a regular basis to ensure the project deliverables remain in line with the budget, schedule, and scope. Undertakes standard RAID (Risks, Assumptions, Issues and Dependencies) analysis and establishes project governance structure and processes. Maintains effective communication with clients and other project stakeholders. Maintains robust reporting of project status to all stakeholders (includes regular statement of accounts ) Manages client escalations during project delivery and post-implementation; includes day-to-day project issues as well as content, product, tech support and budget issues. Initiates corrective action where necessary to keep projects on track. Continually assesses potential risks and issues; maintains risk and issue logs, and contingency plans. Identifies inter-dependencies between stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated. Manages multiple projects in parallel. Ensures all contract entitlements are in Mavenlink and proactively actions them with the client. Coordinates internally with the localization project team. Co-ordinates with the Resourcing Director to ensure we have the best resource available for each project and managing costs associate. Additional responsibilities: Depending on your background and business needs delivering Bespoke and/or Library projects. Overall Strong Program Management capabilities with 9+ years of Project Management experience. Strong stakeholder management and communication skills. Experience in Mavenlink project management tool Experience in eLearning projects or development of SAAS projects Excellent organization and communication skills. Strong interest in the eLearning domain. Excellent team motivator. Budget management, commercial and customer experience. Obsessed with delivering great client service. Organized and detail orientated. Able to zoom out - ability and agility to oversee entire portfolio. Highly professional Able to manage and co-ordinate multiple teams and projects. Able to multi-task, and work on your own initiative Understand what makes great training. Willing and able to travel.

Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards Job Description Unique Opportunity Thermo Fisher Scientific Inc. seeks a Sr Packaging/Labeling Technician to support premier packaging and labeling. Job Responsibilities Handle and perform floor level activities of secondary packaging to complete the packaging jobs within defined timelines and with the desired quality standards. Ensure that all team members technically adhere to the defined SOPs and GMP guidelines. Prepare and maintain all records and documents as per SOPs, ensuring team compliance. Support the packaging manager in change part development and the preparation, review, and implementation of SOPs. Perform FAT, IQ, OQ, PQ of equipment and prepare the necessary documentation. Operate GPMS systems to complete EBR jobs and train personnel. Face Client, Regulatory, and Internal audits successfully. Ensure that all machines and equipment in the packaging area are maintained as per desired standards. Provide operational training to new team members on SOPs and packaging activities. Lead routine activities at the floor level, seeking mentorship from the manager as needed. Support the packaging manager in preparing and reviewing functional SOPs and documents. Prepare daily, weekly, and monthly reports as required. Collaborate cross-functionally with client service departments. Support project manager for FCS label printing activities and coordinate with project teams and vendors. Plan, coordinate, complete, and report on project-related FCS label printing activities. Lead technical projects regarding software for handling the generation, printing, and inspection of clinical labels using Clinical labeling software. Qualifications B. Pharm / M.Sc.: Minimum 3 years of experience in Pharmaceutical Packaging. B.Sc. (Science): Minimum 5 years of experience in Pharmaceutical Packaging. Skills, Knowledge, and Experience Understanding of GMP and Schedule M. Knowledge of Computer Systems and GMP Documentation. Experience in handling GMP investigations. Basic knowledge of Equipment qualification. Proven team handling skills. Bring your ambition and expertise to our team and help us achieve outstanding results in packaging and labeling. Join us in our mission to make a difference!

Green Shokki is looking for Assistant Manager, Client Servicing to join our dynamic team and embark on a rewarding career journey. Client Relationship Management : Building and maintaining strong relationships with clients, understanding their needs, and addressing concerns or queries promptly. Acting as a point of contact for clients, providing solutions and ensuring a high level of customer satisfaction. Team Leadership : Managing and guiding a team of client service representatives or executives. Providing direction, support, and training to ensure the team meets client needs effectively. Strategic Planning : Developing strategies to enhance client satisfaction and retention. Collaborating with other departments (such as sales, marketing, or product development) to align client needs with business objectives. Client Communication : Communicating effectively with clients to understand their goals and relay those goals to the internal teams. Handling negotiations, proposals, contracts, and agreements with clients. Problem Solving and Escalation : Addressing and resolving escalated client issues in a timely and effective manner. Implementing measures to prevent future issues and enhance overall client experience. Requirements : Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Proven experience in client servicing, account management, or a similar role, preferably in a managerial capacity. Strong interpersonal and communication skills to interact with clients and internal teams effectively. Leadership abilities to guide a team and drive performance towards client - centric goals. Analytical skills to assess client satisfaction, identify opportunities, and suggest improvements.