147 Client Services Jobs - Page 6

The position available is with the Prime Brokerage Clearing Operations team. The reporting line is to a Team Manager as first line management, with further supervision by the Vice President. Key stakeholders and interactions will be with GS Trading and Sales Desks, Client Services Group, Engineering and Operations Teams, Credit, Legal, Compliance and external counterparties. The following tasks give an overview of what is required day to day: Developing and maintaining strong relationships with all stakeholders - Business, Engineering, Operations and Credit. Actively engage, partner and drive changes, provide excellent service and support Delivering transactions in agreed timeframes, as per SLA s whilst improving quality of processing, reducing errors and inculcating the zero-error culture Process payments, journals and securities movements in accordance with Firm guidelines Monitoring and resolving trade management exceptions by interacting with clients, brokers other Ops teams Effective pre-matching fails management tasks to ensure timely settlement of trades with counterparties. Investigating and resolving discrepancies of positions (cash and securities) in the firm s books and records. Demonstrate effective client service by dealing with client queries with utmost sensitivity urgency. Effective escalation on critical high value breaks to senior management Provide technical expertise related to the implementation of new processes, global consistency, risk management, efficiency, and technology convergence initiatives among other projects. Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed. Acting as a change agent solving problems at root cause whilst also taking / making opportunities to automate flows. BASIC QUALIFICATIONS We are looking for an enthusiastic and committed individual who is looking to operate in a dynamic working environment where communication and teamwork skills are essential. Exceptional client service and relationship building are required to interact with our clients and the team. The candidate should have a control focus and be achievement orientated to produce results to ensure that all risk is mitigated. Strong organizational skills required. Deadlines within this role are very strict with zero tolerance. Prompt escalation and clear communication is paramount. Be flexible, work on projects or aid other team members. PREFERRED QUALIFICATIONS Work experience in a Securities Middle Office, Trade Settlement, Cash Payment functions, trade support for 2+ years. Experience of playing a leading role in a team providing task supervision, support and training to more junior members. Control/Reconciliation or Prime brokerage operations experience would be a desirable Equities Industry and market knowledge would be an advantage.

BUSINESS UNIT OVERVIEW Client Regulatory Outreach- Responsible for responding to customer inquiries and resolving problems. Acts as a liaison between institutional sales/traders, clearance/settlement operations and customers. JOB SUMMARY AND RESPONSBILITIES Help the firm navigate through regulatory & business driven change by partnering with multiple divisions including Global Markets, Legal, Compliance and Operations to develop the most effective strategy to help clients navigate the demands of new regulations. Face off to senior stakeholders across the firm and engage with external vendors as you develop and drive each regulation s outreach strategy. Develop a comprehensive understanding of new regulations and articulate how they affect the industry in a way that resonates with our clients. Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements. Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust. Help grow the Client Regulatory Outreach team as it evolves as a broader service for the division and the firm. Leverage data analytics to gain insight into clients in order optimize our engagement strategies. BASIC QUALIFICATIONS Bachelor s degree with a minimum of 4-5 years of relevant experience Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills and the ability to effectively manage competing priorities under tight regulatory deadlines. Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail to help influence decisions and outcomes grounded in data. Strong communication skills with the ability to develop relationships and engage senior stakeholders across divisions to communicate clearly and concisely at a time of considerable change Add on experience of working with various BI tools such as Alteryx, Tableau, MS Excel, VBA/Macros & SQL may be helpful. PREFFERED QUALIFICATIONS Previous experience in the Financial Services industry dealing with regulatory change and/or client engagement. Previous experience and/or coursework in data-driven analysis and strategic thinking Leverage data analytics to gain insight into clients in order optimize our engagement strategies. Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements. Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust.

About your new role - As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams. - Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts. - Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives. - Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices - Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained - Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics. - Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame - Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output What Makes You A Great Fit: - Strong negotiation skills, with the ability to follow-through on client contracts - Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Result-oriented and self-motivated to quickly iterate to deliver desired outcomes - Experience in interacting with key client executive influencers, and building trusted relationships across the client organization - Hunter mentality that builds win win relationships

Campaign Manager Primary Job Responsibilities: The Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement! Role/Responsibilities: Gathering campaign requirements, timelines and finalizing briefing Coordinate with cross functional team to drive email development Managing the creative process if required Analyze provided html assets and revise where necessary Campaign configuration Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA) Quality Assurance and testing of campaign Campaign performance tracking & reporting Management of campaigns and communications of time, scope, cost Managing & maintaining campaign documentation Client and internal training on campaign process, platform tools & custom applications Campaign/trigger monitoring & issue resolution management Internal & external training of platform, tools & custom applications Day to day support of specific platform & custom applications for self-deployment clients Beta testing Product features and upgrades Active participation in internal and external calls to understand upcoming projects or campaigns. Experience: 2+ years related full-time experience in customer support or client services environment Must have strong understanding of customer service standards Must have strong critical thinking skills Working knowledge of HTML/CSS Working knowledge on the relational database structure (primary and unique keys, sister table joins) Self-starter who requires minimum supervision Strong written and oral communication skills Must have the ability to multi-task and prioritize work independently Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work Must have a high attention to detail with the ability to produce flawless work in rapid succession Must possess effective communication skills when speaking to technical and non-technical. Not required but a plus: Knowledge and experience with basic Adobe Photoshop functionality Knowledge of email best practices. Qualifications: Bachelor's degree ( BTECH ) OR Masters ( MBA ) Proficient in Microsoft Office applications, especially Excel and MS Word.

Primary Job Responsibilities: The Team Lead Campaign Operations will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). The team lead campaign Operations will also be responsible for assisting Sr Team Lead Campaign Operations responsibilities as well as be backup for him or her, identify efficiencies within production process assisting with resource planning, lead team meetings, first point of escalation path, and managing cross training across the production team. This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement! Role/Responsibilities: Email campaign configuration and execution Coordinate w/ cross functional team to drive email development Internal & external training of campaign process, platform tools & custom applications Rolling out and training clients on new tools & approaches Feedback and assessment for your function's recruitment process Product roadmap feedback Product feature and upgrades to be documented and reviewed. Mentoring of Campaign Managers Participate and assist sales-related activities such as sales pitch presentations, project manage RFPs, POCs, etc.. Gathering campaign requirements and finalizing briefing Managing the creative process if required Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA) Campaign Quality Assurance and testing Campaign performance tracking & reporting Managing & maintaining campaign documentation Management of campaigns and communications of time, scope, cost Campaign/trigger monitoring & issue resolution management Developing & maintaining internal & external training materials Day to day support of platform & custom applications for self-deployment clients Active participation in internal and external calls to understand projects that are in pipeline Updating/tracking campaign integration progress through internal team meetings as well as on the internal campaign tracker/status sheet Primary point person for the client for all things operational and campaign related Responsible for new client onboarding by coordinating with cross functional team Driving new process internally and with client through Process Optimization/Improvement Assisting Team Lead Campaign Manager with Team Building, Resource Retention and Trainings for knowledge gaps Primary point person for the client for all things operational and campaign related Participate in contract renewals and discussions regarding operations and report to supervisor. Experience: 7 -10 years related full-time experience in customer support or client services environment Must have strong understanding of customer service standards Must have strong critical thinking skills Working knowledge of HTML Self-starter who requires minimum supervision Strong written and oral communication skills Must have the ability to multi-task and prioritize work independently Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work Must have a high attention to detail with the ability to produce flawless work in rapid succession Must possess effective communication skills when speaking to technical and non-technical. Not required but a plus: Knowledge and experience with basic Adobe Photoshop functionality Exposure to relational database structure (primary and unique keys, sister table joins) Knowledge of email best practices. Qualifications: Bachelor's degree Proficient in Microsoft Office applications, especially Excel and Outlook.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Domain Trainee - Broker Technical Support Team In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner. Should be open to work in any shift as per the business requirement Responsibilities Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.) . Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices. Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs . Maintain accurate records of client interactions and knowledge material Conduct monthly knowledge assessment tests and TNI (training need identification) Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction. Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis. Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team Qualifications we seek in you! Minimum qualifications Graduate in any stream Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail analytical skills and the ability to multi-task are important Preferred Qualification and Experience An Insurance Certification would be an edge Awareness about Property & Casualty insurance regulation and anomalies will be preferred Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Designation: Client Account Manager. Experience: 2-5 years Job Location: Noida, Sector 3 Job Purpose: - The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally. Job Description: - Client Relationship Management: Penetrating the given account & continuing to engage and spread awareness via regularly meeting the client with or without Superior and enhancing the engagement further. - Building and maintaining strong, long-lasting customer relationships. - Market Research: Collect Intelligence on the clients, their market, competitors & industry (project/report/escalations/minutes/meeting) to clients and manage client Satisfaction. - Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow-up on closure. - Track Contract signing, Agreement receipt & overdue collections, etc. - Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection. - Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts. - Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account. - Operating as the lead point of contact for any matters specific to the assigned account. - Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process. - This position may require occasional travel. - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account.

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services. Key Responsibilities: - Act as the first point of contact for clients post-onboarding - Assist the CSM team in understanding client requirements and priorities - Coordinate between internal teams and clients to ensure timely updates and follow-ups - Help track deliverables and ensure SLAs are met - Maintain clear communication records and update CRMs accordingly - Handle client feedback, concerns, and route them to appropriate internal stakeholders What We're Looking For: - Strong communication and interpersonal skills - Ability to manage multiple tasks and work under pressure - Good understanding of customer service processes - Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus - Fresher or 1-2 years of experience in customer-facing roles preferred Location: Hyderabad, India. WFO only

1. Conduct research to identify new markets and client needs. 2. Actively sourcing new sales opportunities through cold-calling and emailing 3. Promote the company's services. 4. Arranging business development meetings with prospective clients 5. Attending conferences, meetings, and industry events. 6. Candidate must have laptop. 7. Candidate from Navi Mumbai preferred

Job Responsibilities: - Manage client portfolios and build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. - Conduct detailed analysis of data sets to provide intelligence and meaningful insights. - Plan and conduct periodic meetings with the clients, to ensure growth-oriented engagements. - Review client queries and concerns and take relevant actions and interventions to ensure seamless client experience. - Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. - Become an expert in [Product] and educate customers on the use and benefits of our products. - Setup new clients in the system and train/onboard new clients to ensure their success. - Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities. - Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. - Develop comprehensive project plans to be shared with clients as well as other staff members. - Team Management: Lead, mentor, and manage a team of operations professionals, ensuring they meet and exceed individual and team goals. - Project Management: Oversee the execution of projects, working closely with cross-functional teams to ensure projects are delivered on time, within scope - Reporting: Prepare and present regular reports to senior management, providing insights into operations performance, challenges, and opportunities for improvement. Candidate Profile - 5-10 years of experience in direct client handling. - Should have handled projects end to end (from conceptualization to roll-out) - Proven proficiency in customer retention, presentation skills, and ability to work independently to drive customer success. - Excellent communication abilities - Self-learner, highly curious, self-starter, and can work with minimum supervision and guidance. - Entrepreneurial mind-set with a positive attitude is necessary. Qualifications - Experience: 5-10 years of experience in operations and client management or a similar role. - Analytical Skills: Strong problem-solving and analytical skills, with the ability to drive data-based decision-making. - Communication: Excellent written and verbal communication skills with the ability to interact effectively with clients, senior management and other departments

Designation: Client Account Manager. Experience: 2-5 years Job Purpose: - The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally. Job Description: - Client Relationship Management: Penetrating the given account & continuing to engage and spread awareness via regularly meeting the client with or without Superior and enhancing the engagement further. - Building and maintaining strong, long-lasting customer relationships. - Market Research: Collect Intelligence on the clients, their market, competitors & industry (project/report/escalations/minutes/meeting) to clients and manage client Satisfaction. - Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow-up on closure. - Track Contract signing, Agreement receipt & overdue collections, etc. - Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection. - Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts. - Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account. - Operating as the lead point of contact for any matters specific to the assigned account. - Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process. - This position may require occasional travel. - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account

Responsibilities:. Client management: - Act as the primary point of contact for corporate clients' HR and wellness teams. - Build and maintain strong relationships to ensure client satisfaction and continued engagement with Zyla's health and wellness programs. - Employee engagement strategy. - Design and implement tailored engagement strategies to drive adoption of Zyla's health services by employees. - Coordinate with internal and external stakeholders/agencies to timely execute the planned activities. - Stick to budgets for all planned activities. - Campaign management and communication. - Get the communication designed from the Brand team as per the plans for employee awareness across multiple channels (email, in-app notifications, social media, posters, etc) and share it with the respective HR/Wellness team SPOCs. - Ensure the communication for awareness, registration, participation, etc is communicated to all the respective employees through all the channels. - Coordinate regularly with key stakeholders to ensure high visibility of our communication. - Ensure all the engagement elements like decks, presentations, brand assets, etc are designed in high-quality as per Zyla's brand guidelines and the content in these decks/presentations are approved by the expert team. - Data-driven insights and reporting. - Monitor engagement metrics and track participation trends to identify areas of improvement. - Share insights and regular reports with clients to highlight program success, employee health outcomes and engagement ROI. Qualifications:. - Minimum of 3 years of relevant B2B client servicing experience. - Proven expertise in strategic account management and client success initiatives. - Strong verbal and written communications skills. - Event management experienceend to end. - Strong analytical skills with a focus on driving actionable insights (hands on knowledge advanced Excel must).

Qualification: BSc/BCom/BTech + MBA from a recognized institute in India Industry: BFSI / Consulting Travel: Frequent travel across India Role Overview: - We are looking for a dynamic and entrepreneurial professional to drive business growth and client engagement. - The ideal candidate will be responsible for sales, client relationship management, pre-sales documentation, and market research. - The role demands frequent interaction with clients, identifying new business opportunities, and ensuring seamless coordination between clients and internal teams. Key Responsibilities: Client Relationship Management: - Develop and maintain strong, long-term relationships with existing and new clients. - Act as a trusted advisor, understanding client business needs and offering upselling and cross selling opportunities. - Ensure exceptional client service and provide after-sales support. - Build and nurture client relationships for repeat business and referrals. Revenue Generation: - Identify new business opportunities and drive revenue growth through existing and prospective clients. - Convert leads provided by the Business Development Head into successful deals. - Meet and exceed business targets through strategic sales efforts. Pre-Sales & Documentation: - Develop presentations, proposals, and marketing materials to educate clients about B2K's capabilities. - Handle post-deal documentation and coordination to ensure smooth execution. - Conduct research to identify new markets, industry trends, and customer needs. Market Research & Strategy: - Act as a liaison between clients and internal delivery teams. - Analyze and present market conditions, competitive insights, and industry trends to senior management. - Maintain a sales pipeline, forecast reports, and revenue tracking. Skills & Qualifications Required: Must-Have: - 1 - 3 years of experience in sales, business development, or marketing in BFSI or Consulting sectors. - Strong ability to develop and maintain client relationships. - Excellent verbal and written communication skills, with the ability to present ideas effectively. - Strong analytical and numerical skills, with experience in data reporting and sales forecasting. - Proven ability to handle pre-sales activities, documentation, and deal closures. - Deadline-driven mindset with the ability to manage multiple priorities effectively. Preferred: - Experience in risk and analytics consulting or financial services sales. - Strong networking skills through social media and industry events. - Proficiency in CRM tools, sales tracking, and market research tools.

Implementation Associate - Customer Success Passionate about 'customer obsession'? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences! Location - Bangalore/ Delhi NCR/ Mumbai Roles and Responsibilities: - Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. - Understanding of software architecture and configuration of the product to match customer requirements. - Working with Master data, assisting with service requests, and troubleshooting problems with data. - Client Interaction- Handle clients and communicate client's requirements to internal teams. - Coordinate with respective stakeholders and provide technical assistance to clients within SLA. - Helping customers generate reports and offering thorough expertise to customers on the product and its usage. - Document the client's requirements and get a sign-off. - Quality check of deliverables and conduct UAT with the client and get sign-off. - Ensure the user's adoption post-go-live and share a regular update with the client. Requirements : - Excellent communication skills (Written and Verbal), strong documentation skills - Computer and mobile-savvy with moderate knowledge of MS Excel. - Understanding of the FMCG business model. - Willingness and eagerness to work in a high-pressure fast-growing start-up environment - Experience in SaaS Product Onboarding and support will be an added advantage. What is it like to work with Our Customer Success team? - The Mantra of getting ahead is getting a kick out of everything you do! - Spreading our wings overseas. - Work with highly ambitious, and result-oriented people from across the globe. - Own and develop your own strategies and Fly with them!! - Be a pillar of a fast-paced high-growth business that gives you the opportunity to manage projects for Fortune 500 companies and other enterprise clients across the globe. - Become the key consultant and get an in-depth insight into the vertical by becoming an expert in the Vertical. - Drive business outcomes by helping customers shift to mobile first technologies, and impact the lives of numerous people. Why Mobisy? - We are happy Souls, working together and having each other's back! People, Product and Profit is our motto. - Fly beyond your imagination as we believe in giving wings to your passion. - No Kinder-garden, We fall, We learn and we stick together like a chewing-gum. - We trust in our association and allow free rein to our employees. To act and explore themselves while delivering the best and sustainable results. - We celebrate success hard and failures harder, It's always a Collective success or Collective failure. We enjoy our learnings more with a sip of our poison;) - Have Buddies, Mentors But be your own boss. It goes hand in hand. - Know your people, Talk, Chat, learn and Share - have access anytime to reach anyone in the family. - Stay Quiet - Stay Foolish. We are courageous people who speak and do right things keeping in heart to serve best to our clients and our company. - We believe in rolling our sleeves up, getting our hands dirty, dreaming and achieving together. What Will you get while working with Mobisy? - We give importance to your health at Mobisy and Cover you with right Healthcare Benefits - Family first, Enjoy the Maternity and Paternity leave. - Break -Up with your work is much needed, Enjoy 21 annual paid leaves :) - Happy Tummy, Happy Me - by providing meals on the house in our own in-house Cafeeteria. What will you not get? - We hate login - logout, du-ah we not at school! - We are not spoon-feeders, All we have are the crazy ones who carve their own paths. - Yes Mam - No Mam! - No Blame Games!!!

Job Summary : We are seeking a highly skilled and experienced Customer Support Manager to oversee our customer support operations. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in managing a support team and achieving company SLAs. The Customer Support Manager will be responsible for handling client queries and scenarios, managing a team of support staff, and ensuring timely resolution of customer issues. Responsibilities : 1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations. 2. Handle and resolve client queries and scenarios effectively and efficiently. 3. Manage and lead a support team of at least 8 people, providing guidance, coaching, and support as needed. 4. Work collaboratively with the team to achieve company SLAs and performance metrics. 5. Handle and manage client pressure situations with professionalism and tact. 6. Demonstrate strong communication and interpersonal skills, both verbal and written. 7. Provide guidance and direction to the team to ensure tasks are completed on time and in accordance with SLAs. 8. Utilize experience in task management and tracking to effectively prioritize and allocate resources. 9. Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly. 10. Monitor and evaluate team performance, providing feedback and implementing improvements as necessary. Qualifications : 1. Bachelor's degree in a relevant field (Business, Management, or related discipline). 2. Minimum of 4 years of experience in a customer support or client-facing role, with demonstrated knowledge of Einvoice and Eway bill processes. 3. Proven experience in managing a support team of at least 8 people. 4. Strong understanding of customer support best practices and processes. 5. Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal stakeholders. 6. Demonstrated ability to work under pressure and manage high workloads, especially during crisis situations. 7. Proficiency in task management tools and software. 8. Strong leadership skills, with the ability to motivate and inspire team members to achieve their goals. 9. Ability to work independently and collaboratively within a team environment. 10. Flexibility and adaptability to changing priorities and business needs.

Experience requirements : Minimum 5 years of experience in client servicing/operations/marketing/strategy/consulting Qualifications : - Bachelor's degree required; Master's degree preferred - Ability to work in an entrepreneurial environment - Study abroad and/or international living experience preferred - Good working knowledge of Microsoft Office, specifically Excel and database literacy - Independent worker: proactive and responsible, with the ability to learn rapidly and are comfortable with technology. - Familiarity with platforms like hubspot, dropbox, box, is preferable. Job description : The job requires: - Monitor leads on a daily basis. Update and maintain large database, develop and manage tactics to converting enquiries & leads. - Manage student work flow meticulously. - Coordinate between internal team members, freelancers and students to ensure seamless work flow. - Understand the education sector thoroughly and answer incoming enquires. - Answer student/parent queries on procedure process and work flow. - Research and maintain information on college applications such as Deadlines, Requirements and Changes in process. - Develop and maintain relationship with schools and colleges. - Invite and receive college admissions officers and faculty. - Arrange for and manage events and information sessions. - Attend education fairs in Mumbai and other cities. - Follow up with clients over email and phone.

Job Brief : - We are looking for a Client Servicing Executive to join our team and help us provide an outstanding level of service to our clients. In this role, you will be responsible for building and maintaining relationships with our clients, providing them with information and support, and ensuring that their needs are met. If you have a passion for providing excellent customer service and are looking for a challenging and rewarding role, we want to hear from you! Client Servicing Executive Duties : - Coordinate all aspects of client servicing activities across all divisions - Build and maintain strong, positive relationships with clients by maintaining a proactive, attentive, courteous, and professional demeanor - Meet and exceed client requirements - Provide professional client service throughout project management and consulting process - Provide day-to-day business support - Assist with business development activities - Administer client project budgets and monitor expenditures - Develop and implement policies and procedures - Maintain client records - Provide administrative, clerical, and support services Client Servicing Executive Responsibilities : - Oversee all projects from inception to completion by leading the client from initial engagement through final project closeout - Provide clients with progress reports and status updates, as well as periodic project status meetings - Initiate, maintain, and update project plans, timelines, budgets, and schedules - Manage multiple projects simultaneously - Maintain current knowledge of construction methods, principles, materials, and techniques Requirements And Skills : - Bachelor's degree in business, finance, management, operations, or related field - 3+ years of related experience in client service or sales - Strong communication and negotiation skills are required - Knowledge of financial products and concepts - Ability to understand and articulate complex financial products and services in a clear and concise - We are always looking for talented, ambitious people to join our team, no matter their background. So if you're passionate about your work and want to be part of a company that values diversity and inclusion, we want to hear from you.

- Client Relationship Management : Building and maintaining strong relationships with clients, understanding their event objectives and requirements, and providing exceptional customer service throughout the event planning and execution process. - Needs Assessment and Consultation : Collaborating with clients to understand their event goals, budget, and desired outcomes. Conducting needs assessments to determine the scope of services required and providing expert advice and recommendations to meet those needs. - Event Planning and Coordination : Working closely with clients to plan and coordinate all aspects of the event, including venue selection, logistics, catering, audio-visual equipment, decor, entertainment, and other event elements. Ensuring that client expectations are met and that the event runs smoothly. - Budgeting and Financial Management : Assisting clients in creating event budgets, providing cost estimates, and managing financial aspects such as vendor negotiations, contracts, and invoicing. Ensuring that the event stays within budget and providing regular updates to clients. - Digital Marketing : Utilizing various digital marketing channels and platforms to reach and engage with potential visitors. This includes optimizing the exhibition website, utilizing search engine optimization (SEO) techniques, managing social media accounts, and running online advertising campaigns. - Vendor and Supplier Management : Identifying and selecting appropriate vendors and suppliers for various event services, such as catering, audio-visual equipment, transportation, and decorations. Managing relationships with vendors, negotiating contracts, and coordinating their activities to ensure seamless event execution. - On-site Event Management : Providing on-site support during events, supervising event setup, coordinating with vendors and suppliers, addressing client and attendee needs, and managing any unforeseen issues or emergencies that may arise. - Post-Event Evaluation : Conducting post-event evaluations and gathering client feedback to assess the success of the event and identify areas for improvement. Generating reports summarizing key event metrics and outcomes. - Industry Knowledge : Keeping up-to-date with industry trends, emerging technologies, and best practices in event management. Attending industry conferences, networking events, and participating in professional development opportunities to enhance skills and knowledge. Required Skill-set : - Excellent Communication Skills, Relationship Building, Active Listening, Problem-Solving and Critical Thinking, - Adaptability and Flexibility, Customer Service Orientation, Networking, Creative Thinking

- Candidates having exposure to the Cybersecurity industry will be preferred. - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. - Understand client business issues, operating business rules, data and standard operating procedures - Incorporate process changes in response to evolving business needs Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks - Apply quality assurance best practices. - Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients. - Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions. - Assist in Marketing Operations for Content Development, Email Campaigns and - Analyze traffic using Google Analytics. - Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes. Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables. Experience : Min. 1-3 Years of work experience in Client facing role (International clients)

JOB SUMMARY Working with Project Management Team to fully understand requirements and user experience/interface changes. Cleansing, preparing, analyzing and exploring the business strategies Working with the team to understand technical implementation of work items Expertise in Statistics and preparing reports and dashboards Tracking, reporting, and verifying data to ensure data accuracy. Ability to operate within a team environment, multitasking and prioritizing work across supported clients Follow written and verbal instructions from leads. Always focus on quality with continuous integration and deployment Provide daily and weekly status reporting. Other duties as assigned Daily Target based SKILLS REQUIRED Have a passion for quality, and pay great attention to detail Excellent at communicating in-person and with your documentation Easy to work with and open to feedback Are able to work concurrently on several projects, each with specific instructions Will go above and beyond to ensure the team is successful Make excellent, informed, decisions and know when to ask for advice Love to learn new things and can do so quickly Have to get along with and can communicate complex technical issues Collaborate with our Ops, Marketing and Client Services teams to design, implement, build and maintain our services and applications Delivery of programs & projects in a timely manner Must meet tight deadlines & should have efficient time management skills Ability for critical thinking and be creative Having a systematic and logical approach to problem-solving Team working skills ELIGIBILITY CRITERIA BE/MCA/MSc or any computer engineering degree graduates Fluent English skills is must

Looking for a Performance Maangement Lead for the IMEA region! This role can be based in our Gurugram or Mumbai office. Job Overview We are looking for an exceptional individual to join the Performance Management Team for the India, Middle East, and Africa (IMEA) region. This is a highly demanding position in a fast-paced, professional services environment. The Performance Management Lead will be responsible to support and coordinate all performance management activities in IMEA for all client facing staff (Core Consulting Group (CCG), Affiliated Consulting Group (ACG), Specialists, Interns and Analysts). The Performance Management Lead will head the IMEA Performance Management Team and will work in close cooperation and collaboration with the IMEA Talent Management team and the IMEA Head of Talent Management. This role is integral to the smooth running of the business. Key Responsibilities Performance Management Supports in the definition and implementation of Oliver Wymans new performance management system (ADVANCE) Monitors throughout the year the trajectory of consultants, proactively identifying regressions or stalling in performance , anticipating performance concerns and suggesting appropriate measures Oversees and drives the project review process end-to-end Teams and collaborates with Talent Managers (ACG, CCG, Specialists /other geographies) to keep track of consultants staffing to raise Project Reviews Ensures timely project review submission and actions escalations Drives quality assurance (QA) of project review write-ups, ensuring reviews are consistent with the relevant competency frameworks Ensures project review delivery sessions between review writer and reviewee have taken place, and escalates any concerns to the respective Talent Manager Consolidates key insights from project reviews into individual consultant tracker and raises any performance concerns to Talent Managers Consolidates feedback provided for Business Development (BD) support Oversees and drives all performance improvement processes (PIPs, TDPs) Identifies performance cases, working closely with Talent Managers Prepares all materials required for any performance conversations within the PIP/TDP processes, coordinating with stakeholders to receive the relevant inputs Supports throughout the process documenting files, gathering notes, etc. Participates in the performance review meetings and communicates the outcome to the consultant Works closely with HC Operations on documentation and processes for each respective jurisdiction Leads the preparation of Mid-Year and Year-end Performance review process, supporting logistics and document preparation in close cooperation with respective Talent Managers Identifies consultant learning needs based on performance outcomes (including coaching), coordinates with Learning and Development (L&D) on necessary logistics and consolidates feedback from consultants on training effectiveness Supports on identifying consultants requiring training for project review writing, career review writing, self-evaluation trainings etc. Reporting Leads on retrieving relevant reports (project reviews, performance flags, etc.) by using OWs systems on Performance Management and other tools such as Tableau, Excel. Maintains a tracker for all performance cases and works with the Talent Managers to ensure that progress on all performance cases is updated in master sheet Supports pyramid planning/capacity planning and reporting in different cuts for different stakeholders (e.g. monthly industry lead meetings) Analyzes data and highlights trends across ranks and industries/capabilities where utilization is low Prepares dashboards identify, analyze, and interpret patterns and trends in consultants performance so to ensure gaps in skillset is highlighted in a timely manner to the relevant stakeholders Experience Required Ideal candidates will have a masters degree and 5+ years of relevant professional experience in Talent Management and working in a fast-paced and dynamic client services business environment, ideally from a Management Consulting or Big 4 Consulting firm Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy Proven ability to foster relationships at all levels of the organization Skills and Attributes Excellent written and verbal communication skills in English Very strong Microsoft Excel (analytical) skills to generate insights from large Strong proficiency in PowerPoint Applying an analytical mindset to propose data driven solutions Ability to work with limited supervision Highly organized, detail-oriented, and process-minded Ability to multitask and operate effectively in a fast-paced dynamic environment Ability to work collaboratively in a global team in a multicultural environment Positive, proactive and a problem solver Professional, tactful, and able to engage with colleagues at all levels in the firm Keen to work in a fast-paced, dynamic client-services environment Technical Skills Strong Word, Excel, and Outlook skills. Fluent in English (written and verbal) Experience working with a resource management system highly desirable Proficient with data analysis and reporting

Business Manager | Tele Annual and Servicing This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives. Experience Range: 3 - 5 years Educational Qualifications: B.Tech/B.E ,and MBA/PGDM Job Responsibilities: The position holder will be managing a team of 3-4 TL's including 20-30 individuals Build and manage productive, professional relationships with clients Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Daily 08-10 meaningful telephone/video calls with clients Skills Required: Team Management , Client Services , Inside Sales , Tele Sales , B2B Inside Sales Candidate Attributes: Client handling and application of Tele-sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skill Data Interpretation & Reports Management MBA from Tier 1 and Tier 2 College 2-5 yrs of experience in Inside Sales / Service/ Retention Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience )