147 Client Services Jobs - Page 5

Clinical Audiologist Hearing Solutions is looking for a dedicated Clinical Audiologist to join our team. If you're a compassionate professional with expertise in audiological evaluations and a commitment to helping individuals achieve better hearing, we welcome your application, whether you're a fresher or an experienced practitioner. Role & Responsibilities As a Clinical Audiologist, you will: Conduct comprehensive diagnostic audiologic evaluations for both adults and children. Perform a range of audiological tests , including PI functions, acoustic immittance, pure tone audiometry, impedance audiometry, and tympanometry. Complete and accurately sign test evaluation sheets and all related documentation. Offer expert hearing aid consultations, trials, fittings, and orientations , ensuring clients understand their devices. Provide regular follow-ups to ensure client satisfaction and address any ongoing needs. Recommend the right hearing aid technology based on individual client hearing profiles and lifestyle needs. Educate clients on proper hearing aid usage, cleaning, and minor repairs to ensure optimal device performance. Maintain consistent follow-up and actively gather customer feedback to improve services. Choose and administer the appropriate diagnostic procedures based on the client's age and performance ability. Skill Set Excellent communication skills to explain complex information clearly and build rapport with clients. An empathetic and client-focused approach , prioritizing the well-being and satisfaction of individuals. A commitment to staying up-to-date with the latest audiology technology and diagnostic advancements . Education & Experience Education: Bachelor of Audiology and Speech-Language Pathology (BASLP) or Master of Audiology and Speech-Language Pathology (MASLP). Experience: Freshers and experienced professionals are welcome to apply! Get in Touch HR Team: 93469 86606 Email: [HIDDEN TEXT]

Clinical Audiologist Hearing Solutions is looking for a dedicated Clinical Audiologist to join our team in Hyderabad . If you're a compassionate professional with expertise in audiological evaluations and a commitment to helping individuals achieve better hearing, we welcome your application, whether you're a fresher or an experienced practitioner. Role & Responsibilities As a Clinical Audiologist, you will: Conduct comprehensive diagnostic audiologic evaluations for both adults and children. Perform a range of audiological tests , including PI functions, acoustic immittance, pure tone audiometry, impedance audiometry, and tympanometry. Complete and accurately sign test evaluation sheets and all related documentation. Offer expert hearing aid consultations, trials, fittings, and orientations , ensuring clients understand their devices. Provide regular follow-ups to ensure client satisfaction and address any ongoing needs. Recommend the right hearing aid technology based on individual client hearing profiles and lifestyle needs. Educate clients on proper hearing aid usage, cleaning, and minor repairs to ensure optimal device performance. Maintain consistent follow-up and actively gather customer feedback to improve services. Choose and administer the appropriate diagnostic procedures based on the client's age and performance ability. Skill Set Excellent communication skills to explain complex information clearly and build rapport with clients. An empathetic and client-focused approach , prioritizing the well-being and satisfaction of individuals. A commitment to staying up-to-date with the latest audiology technology and diagnostic advancements . Education & Experience Education: Bachelor of Audiology and Speech-Language Pathology (BASLP) or Master of Audiology and Speech-Language Pathology (MASLP). Experience: Freshers and experienced professionals are welcome to apply! Get in Touch HR Team: 93469 86606 Email: [HIDDEN TEXT]

Provide support to Clients and Relationship Managers for investment-related activities across all asset classes and investment products. KYC Documentation & Processing. Checking CKYC Compliance. Transfer, Gift and Transmission of Funds. Demat, Broking and F&O Account Opening.Demat, re-mat of shares and other securities.

1. Conduct research to identify new markets and client needs. 2. Actively sourcing new sales opportunities through cold-calling and emailing 3. Promote the company's services. 4. Arranging business development meetings with prospective clients 5. Attending conferences, meetings, and industry events. 6. Candidate must have laptop. 7. Candidate from Navi Mumbai preferred

Key Responsibilities: Media Relations: Develop and maintain relationships with key media contacts, including journalists, bloggers, and influencers, to enhance the visibility of our clients. Content Development: Craft press releases, media kits, and other communication materials that effectively convey client messages and stories. Storytelling: Identify and develop compelling news angles and narratives from client stories, ensuring they resonate with target audiences. Campaign Execution: Support the execution of PR campaigns, coordinating activities and timelines to ensure successful outcomes. Monitoring and Analysis: Track media coverage and analyze the effectiveness of PR initiatives, providing insights and recommendations for future strategies. Collaboration: Work closely with internal teams, including marketing and client services, to align PR efforts with broader business objectives. Qualifications: Education: Bachelors degree in Public Relations, Communications, Journalism, or a related field. Experience: Minimum of 3 years of experience in public relations or media communications. Media Connections: Established network of media contacts with access to key industry figures. Versatility: Ability to create and deliver content across various sectors, including finance, technology, lifestyle, and more. Strong Communication Skills: Excellent written and verbal communication skills, with a keen attention to detail. Creativity and Strategic Thinking: Ability to develop innovative PR strategies and think creatively about storytelling.

Business Manager | Tele Annual and Servicing This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives. Experience Range: 3 - 5 years Educational Qualifications: B.Tech/B.E ,and MBA/PGDM Job Responsibilities: The position holder will be managing a team of 3-4 TL's including 20-30 individuals Build and manage productive, professional relationships with clients Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Daily 08-10 meaningful telephone/video calls with clients Skills Required: Team Management , Client Services , Inside Sales , Tele Sales , B2B Inside Sales Candidate Attributes: Client handling and application of Tele-sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skill Data Interpretation & Reports Management MBA from Tier 1 and Tier 2 College 2-5 yrs of experience in Inside Sales / Service/ Retention Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience ) Job Code: KL-MA366K5G

Executive This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be an individual contributor, responsible to drive sales activities within assigned region. Educational Qualifications: Any graduation ,or MBA/PGDM in Marketing Job Responsibilities: To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process. To penetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To ensure that all payments are collected as per the company's payment terms. Skills Required: B2B Marketing , Business Communications , Client Services , New Client Acquisitions Candidate Attributes: Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients. Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Role & responsibilities The position holder will be managing a team of 10-20 individuals Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients Build and manage productive, professional relationships with clients Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs Ensure prompt resolution of client complaints Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions Daily 2-4 in-person meetings (F2F) with clients onsite Preferred candidate profile Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skills Data Interpretation & Reports Management Skills Required: Team Management , Digital Business Development , Sales Strategy , Client Services , Key Account Relationships Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory.

Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets. Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite Educational Qualifications: Any graduation ,or MBA/PGDM in Marketing Job Responsibilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets. Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite Skills Required: B2B Marketing , Business-to-Business (B2B) , Client Services Candidate Attributes: Application of sales techniques Active listening and understanding the business contexts of clients Good Verbal and written communication Ability to work independently

Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite Skills Required: Client Services , B2B , Customer Service Candidate Attributes: Application of sales techniques Active listening and understanding the business contexts of clients Good Verbal and written communication Ability to work independently You Can Apply if you have: 70%+ marks in 10th and 12th B Tech / Graduate with minimum 2 years experience in sales Freshers with a Post Graduate Degree in Management

Trade Settlements Specialist We're hiring a Trade Settlements Specialist to join our APAC Cash PB Settlements team. This role is crucial for ensuring the timely and accurate settlement of Equities and Bonds trades for our IPB and USPB clients trading in APAC markets. Your contribution will directly impact the efficiency and control of our trade lifecycle. Role & Responsibilities Direct Responsibilities Pre-matching of trades on VD-1 (Value Date minus one). Perform Value Date matching & Settlement of Trades . Actively manage Fails Management to ensure timely resolution of unsettled trades. Liaise extensively with brokers, custodians, the trading desk, Client Services Team, Trade Support, Referential Team, and Compliance Team. Resolve Nostro and Depo breaks efficiently. Provide timely updates on trade status to all relevant stakeholders (Trade Support, Client Services, Relationship Managers, Trading Desk). Contributing Responsibilities Escalate issues in a timely manner to Ops Management, IT, and Relationship Managers. Collaborate with relevant stakeholders to investigate and resolve issues, ensuring trades settle successfully. Investigate Nostro and Depo breaks thoroughly and drive their timely resolution. Contribute to continuous process improvement initiatives. Demonstrate a high degree of commitment to resolving process-related issues. Skills & Qualifications Strong knowledge of equities products, systems, and the business domain . Complete understanding of the lifecycle of a trade and Front-to-Back (F2B) understanding of trade flow. Experience working in control functions within an investment bank is highly valued. Good written and oral communication skills. Possess a control-oriented mindset, ensuring strict adherence to process and control checklists. Ability to communicate effectively within the team. Strong collaboration skills, demonstrating the ability to work well with others, especially in day-to-day issue resolution and escalation.

Business Development Executive Responsibilities Familiarize yourself with all the services offered by our company. Procuring new clients through direct contact, word-of-mouth, and Lead Generation Maintaining meaningful relationships with existing clients to ensure that they are retained. Suggesting upgrades in services that may be of interest to clients. Crafting business proposals and contracts to draw in more revenue from clients. Negotiating with clients to secure the most attractive prices. Equipping staff with the technical and social skills needed to enhance sales. Reviewing clients feedback and implementing necessary changes. Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

Essential functions Identify and nurture new opportunities by closely collaborating with key decision makers from the client teams. Proactively spot areas beyond current engagement where Grid Dynamics services are relevant, work collaboratively with Delivery and CTO teams to make meaningful and timely proposals to client teams Maintain a close relationship with key client sponsors at senior management level to be able to discuss their key business challenges and be able to engage on solutions in a timely manner - be a trusted partner. Map the client organization effectively to be able to expand Grid Dynamics services across the organization Conduct regular reviews with client stakeholders as well as monthly and quarterly business reviews with key client and internal stakeholders. Drive new proposals (with participation from CTO Office and Delivery) from opportunity qualification, scoping, service mapping, resource planning through contract execution and account set up. This role will be the first point of escalation for issues both within the project team and the client. Be able to create, manage and execute account plans, covering account financials (with steps to improve where necessary), executive mapping, growth campaigns and map competitive landscape. Effective in proactively identifying and resolving risks and issues in account stability and growth. Effectively drive internal account reviews and client QBR to maximize campaign efficacy Promote Grid Dynamics by creating public case study for each account, having clients participate in appropriate industry and/or partner events. Use client references to generate new leads for Grid Dynamics Work collaboratively with account delivery management on appropriate resource planning and tracking, including correct revenue forecasting, to be able to maximize revenue target numbers Work collaboratively with client partners and account managers in other geographies (Europe and Americas) Qualifications 10+ years in a client-facing role as a Client Success Partner or Account Manager, managing a portfolio of multiple accounts, amounting to at least $10m. Proven track record of building and maintaining long-term client relationships Experience in running complex digital transformation programs for mid to large scale clients, with demonstrable examples of leading such engagements from ideation through execution and support Demonstrable success in upselling and cross selling digital services, using creative problem solving approaches Skilled in identifying buying factors and ability to position services effectively Ability to lead with confidence through ambiguity Aptitude to learn new technology concepts quickly and be able to apply them in real conversations to generate new opportunities Strong communication and leadership skills. Must be able to work within a multi-geo, multi-culture, cross-functional team

Job Summary The candidate should be well versed with Trades processing, Reference data management, Security Setups, Security Pricing, & Corporate action events. He/She must be a dynamic personality with ability to work in a challenging environment and delivering as per business requirements. He/she should be able to manage deliverables accurately and as per the agreed timelines. The candidate should be tactical in dealing with day to day issues wherever required. The candidate must have good communication skills and should be competitive to connect with stakeholders across the globe. He/she should be a team player, a self-starter and self-motivated individual. Job Responsibilities: Processing and verification of daily and monthly trades across multiple asset classes. Hands on experience with multiple vendors like Bloomberg , IDC ,Refinitiv, Markit and other reference data providers Handling of various types of trade exceptions and corrective measures in the relevant systems Working closely with multiple vendors to identify issues, track them and drive their resolution. Knowledge on API for BBG and Reuters is preferred. Setup of Listed securities, OTC securities, including unlisted derivatives, bank debt and swaps. Take Lead on process improvement and automation. Processing and verification of daily trades received via secured paths and mails. Check for the exceptions and clear them on daily basis. Manage assigned tasks independently with little or no supervision. Have a control mindset and be alert to issues and risks that have impact on process. A strong sense of ownership and responsibility. Self-starter with excellent interpersonal, problem solving and analytical skills. Organized and detail oriented, Strong oral and written communication skills. Strong Knowledge on Corporate actions, Dividends, Splits, Spin offs etc. Role requires Strong knowledge on various asset types like equity, Fixed income securities, Derivatives. Bank loans will be an added advantage.. Review of corporate actions on portfolio holdings and necessary correction and posting of exceptions. Documentation of trade file mapping requirements for existing and new clients, and working with various internal groups (Analytics, Client Services) and external client if needed, to automate reference data/trade workflows. Maintenance and creation of standard Operating Procedures Qualification & Experience required Bachelors/Masters degree in a financial domain 5 -9 Years of experience in Trades processing, corporate action and security setup Excellent Communication skills Operational experience in a financial institution will be a strong advantage. Knowledge of the hedge fund administration business and/or industry will be a strong advantage. Knowledge Advent Geneva, or Paxus applications related to the Fund Administration business, or both, will be a strong advantage. Flexible with shift timings Ability to work under time constraints and handle pressure Strong analytical skills, detail orientation & service commitment Good understanding of programming in VBA would be good plus. Strong Analytical skills and attention to detail. An ability to work under pressure with changing priorities

POSITION TITLE: Global - Order Manager Bangalore - Account Coordinator / Sr Account Coordinator/ Account Specialist - CS, Order Management ABOUT THE ROLE : As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Manager, Lead / Team Lead. PRIMARY RESPONSIBILITIES: Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process. This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders. Conduct thorough validation of workflows to ensure processes are efficient, effective and compliant with company and client standards and requirements. Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed. Own setting up and coordinating projects in our proprietary cloud-based platforms for Fulfillment & Localization services. Setting up projects on ONE / SNL and Sfera and sending out work requests to the production teams. Ensuring that files are completed on a timely manner by liaising with Production. Workability of assets and follow up with the Client on missing/erroneous assets eg: scripts, proxies. Set up POA for all atypical projects involving other teams. Ensure that production teams and external freelance resources are clearly and accurately informed of all client requirements for each project and comply with the requirements. Collaborate with Production teams, freelancers and territory affiliates regarding project status and requirements, obtaining and circulating all necessary information. Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work. Verify all services rendered are properly documented and billed according to established structure and client agreements. Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring all relevant information is accurately recorded and maintained. Regularly audit data to identify discrepancies/errors and take corrective action as needed. Order and project execution/ ownership of subtitling, mastering, dubbing, fulfillment, audio, GFX and other workstreams as necessitated by client request.

About your new role - As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams. - Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts. - Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives. - Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices - Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained - Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics. - Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame - Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output

Reporting to the ISPL Head of DEC Process & Control this role is in charge of the Control framework, definition and oversight of the local processes. Acting as a key SME for DEC and LD OPS in India, the incumbent will have to ensure that a robust, efficient and compliant processes are in place across all functional domains and aligned with other regions. Responsibilities Direct Responsibilities The role is critical and highly visible within DEC Operations, covering 3 main areas for India : 1. Platform monitoring and coordination: Monitor and analyze KPIs and metrics to identify deviations / risks Structure India Ops daily calls (Ops teams Mgt) covering main Ops risk topics, main productions highlights, clients issues & complaints, complex or specific events Identify corrective actions when required and follow up of their implementation, post mortem management conduct regular or specific controls and ensure process consistency end to end. Coordinate Operational topics with Finance, OPC, ORC, Risk, legal, Regulatory teams, Compliance, Auditors Structure Ops specific committee with the business and participate to various business committee Coordinate Ops contributions to Crisis Committees Coordinate major incidents management having impacts on the overall process architecture and define / monitor related action plans Contribute to and monitor audit reports (ISAE / IG / Regulatory). P&L reporting management 2. Critical process Management & Control Control critical processes, ensure a proper training is delivered to the staff on these processes Run critical processes as second level of validation Assess risks of BAU on these tasks evolutions Control various critical reporting accuracy Resiliency and adherence to FTS model - Prepare, execute and monitor the plan to rotate critical activities between ISPL and Lisbon to enable continuity of knowledge and operational readiness in unforeseen crisis situation. 3. Ops Process & continuous enhancement Define / Challenge Ops processes and related procedures in coordination with other DEC Ops teams and ensure maintenance Define and ensure maintenance of Ops BCP, ERS, RCSA, GCL and processes split between various production centers Ensure that a proper Oversight of data quality and consistency is in place Monitor, improve & reduce manual processes (continuous efficiency review including digital initiatives) Define KPIs and metrics & harmonize across production center. Improve Ops activity dashboards. STP rate, review and fail justification, action plan definition (miss booking, process change, client instruction review, methodology review) Run the Bank dimension Lead: interact with IT teams, Leader of the IT Run the Bank roadmap, to ensure continuity of transversal analysis of Run the Bank topics (including regulatory evolution). Ensure the testing & sign off of it Interact with Change and Design to ensure Change The Bank initiatives are implemented taking into account all the platform constraints and requirements Minimum Required Qualifications Bachelor degree 15-20 years of experience in DEC and LD operations (across, Clearing, Trade support, reconciliation - trade, positions, cash, market fee, Brokerage, Cash and collateral) with specific focus on Risk and Control Experience in managing large teams across locations Good understanding of regulatory topics impacting DEC Experience interacting with outside parties, clients and various lines of business seeking solutions for enhancing control environments Preferred Qualifications: experience in client services, solutions, or relationship building and management Project management experience specific to establishing best practices, process improvements, and implementation of operational controls Technical & Behavioral Competencies Strong Communication skills required for an effective liaison with counterparties and internal stakeholders to the reconciliation process. (Middle offices, marketers, traders, credit, compliance and legal) Take Accountability and Ownership, Having good control and analytical mindset In depth practical and theoretical understanding of DEC and LD lifecycle Good knowledge of Exchange Traded derivative products /ETD Clearing. Experience of the commodity exchanges and CCPs platforms Flexibility to accommodate business requirements and working hours. Ability to use Excel at an intermediate level - essential Excellent numerical and analytical skills - essential High attention to detail and quality focused Be comfortable with escalation and managing issues as they arise Forward thinking and proactive with the ability to question process Ability to work under pressure Specific Qualifications (if required) Bachelors degree from a college or university Strong Communication skills and client focus oriented Fundamental understanding of clearing /Futures & Options markets. Knowledge of all Microsoft Office applications (Excel, Word, PowerPoint, Access) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Organizational skills Personal Impact / Ability to influence Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level 15-20 years

RTM-Client Service Officer acts as a single point of contact for managing all Deutsche Bank custody Clients for the Security Services (SES) business. The scope of the role includes Settlements, Corporate Actions, Income, Reporting, Tax, and Account administration across the EMEA region. Your key responsibilities Provide support to clients on all day-to-day service, transactional, and client management-related queries, applying the highest standards, primarily for Securities Services clients across regions. Support with account opening, maintenance, and closure for various regions in EMEA. Ensure smooth onboarding and offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service Level Agreement (SLA) preparation and reviews with clients. Participate in client calls with the Sales Team. Manage escalations with Network Teams of clients. Manage and participate in due diligence visits or calls across EMEA regions. Identify the need for client visits, initiate them, and participate where necessary. Handle and resolve client complaints. Knowledge of invoice and fee proposal preparation for clients. Conduct regular bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in technology projects for SES business. Review and manage client documentation. Work closely with the client management team to ensure client satisfaction. Contribute to continuous improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must (C1 level). Minimum of 5 to 8 years of client services/client-facing experience overall, with at least 1 year in the Securities Services business covering Custody & Clearing, Fund Services. Excellent communication and interpersonal skills, and a strong team player. Knowledge of client setup and service agreements, including respective terms and conditions. Knowledge of markets and settlement practices across European markets. Understanding of securities operation products such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt response to client and network escalations. Fluency in English and German (written and verbal); other languages a plus. Prompt communication and escalation of difficult and risk-laden client complaints. Adherence to internal control, reporting, and compliance guidelines. Willingness to cooperate across teams and departments (open-door policy). Realistic priority-setting considering the overall scope of tasks. Efficient, structured, independent, and autonomous working style.

Position Purpose Primary responsibilities of the team includes: Monitoring Corporate Actions in all reliefs and identification of eligible global positions Follow-up of events announcements, forecast and deadlines leading to an efficient management regarding scrubbing, notifications and bookings in our general books and recording systems Managing the election process for voluntary events by interacting with other internal support functions, compiling aggregated instruction to be sent to agents/custodians and ensure good receipt. Strict follow-up of the expected proceeds/results at payment date, and follow-up controls in regards to theoretical bookings and forecast assumptions that may leave with breaks on internal or external reconciliations. Acting as a central point of contact for Corporate actions operations subject matters within BNP Paribas (across all functions) and outside (Custodians, Counterparties) Responsibilities Key Responsibilities: Scrubbing and set up of Corporate Actions in operating systems (e.g. Picasso) Monitoring of Corporate Actions in all reliefs and identification of eligible global positions (Settled/Pending trades, SLAB) Permanent follow-up of events announcements, forecast and deadlines leading to an efficient management regarding scrubbing, notifications and bookings in our general books and recording systems (e.g. Calypso, Power, Picasso tools) Manage the election process for voluntary events in close relations with other teams of the GM CAIT department, compile aggregated instruction to be sent to agents/custodians and ensure good receipt. Strict follow-up of the expected proceeds/results at payment date, and follow-up controls in regards to theoretical bookings and forecast assumptions that may leave with breaks on internal or external reconciliations. Acting as a central point of contact for Corporate actions operations subject matters within BNP (across all functions) and outside (Custodian, Counterparties) and as an expert on Corporate Actions for client and business services. Ability to manage any Corporate Actions type on the overall scope of the team and to become expert on specific market rules Provide a regular report to hierarchy and being pro-active during all recurrent meetings (morning, weekly meetings, etc.) Participate actively to the continuous improvement of our process and systems (macros, UAT/tests, update of procedures, etc.) Specific Qualifications Capacity to analyze, organize and report efficiently. Flexibility on working methods and changing international environment. Rigorous and reactive in order to face pressure and reach excellence anytime Diligently follow the set procedures and Compliance policies Knowledge of financial markets and products, and easiness/expertise in dealing with Excel. English speaker Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Ability to collaborate / Teamwork Communication skills - oral & written Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Choose an item. Choose an item. Education Level: Choose an item. Experience Level Choose an item. Other/Specific Qualifications (if required)

Position Purpose Manage the relationship of a portfolio of Corporate Banking clients across the APAC region, and acting as the clients entry point into the Bank, including the day-to-day account management Responsibilities Provide high-quality and professional services to a portfolio of Corporate Banking clients Be the first point-of-contact for clients and direct them to the relevant support teams (Client Services, Cash Management, Due Diligence etc.) Manage and support clients on matters related to Onboarding, Due Diligence, Know-Your-Customer, New Account Openings, credit and all banking requirements of clients Provide process and operations support to onshore MNC Relationship Managers Support clients on Global Banking products and services with respect to their processes and operations Ensure all internal and external guidelines and regulations are observed (Know-Your-Customer, Anti-Money Laundering, Sanctions, etc.) Implement innovation and enhancement initiatives to improve efficiency and quality Promote to clients the use of digital tools and platforms Ensure clients requirements/needs are managed professionally and efficiently, within Service Level Agreement Ensure credit and risk management relating to credit requirements of clients are handled per banks requirements Must Have: Minimum bachelors degree in a related field (e.g. Business, Economics, Finance and Accounting) Minimum 3 to 6 years of Corporate Banking experience in a Relationship Management and /or Client Servicing capacity Knowledge and familiarity with Global Banking products and services and credit Client-focused mindset Ability to collaborate across functions and regions (e.g. Onshore RMs, Due Diligence, Product Owners) Excellent communicator, fluency in English is a must (oral and written) Nice to Have: Risk Management including knowledge and familiarity with APAC banking regulatory environment Business awareness and market knowledge of the broader APAC region

The Role: Understanding corporate and legal compliances as per jurisdiction in which client companies are located Handling compliances and documentation under the applicable anti-money laundering regulations Handling compliance related to Board Meetings of overseas client companies including scheduling, preparing agenda, compiling board packs, and circulating to directors Managing compliances for annual meetings of overseas client companies Attending Board Meetings and drafting board resolutions and minutes, ensuring approvals and signatures Updating regulatory documents like statutory registers, returns, licenses, certificates, and insurance, including form submissions Assisting the team in providing documentation for banking and taxation Supporting audits, including internal audits, risk assessments, and reviews Maintaining trackers and ensuring data integrity and confidentiality Drafting and reviewing agreements, contracts, and documents Preparing SOPs and training materials for team development Providing administrative and regulatory support to the Client Services and Company Secretary teams Skills: Excellent drafting skills including agendas, resolutions, minutes, reports, and agreements Ability to grasp global compliance concepts applicable to overseas clients Strong work ethic and adaptability to new systems and procedures Ability to manage pressure and tight deadlines with strong time management Strong interpersonal, communication, problem-solving, and organizational skills Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)

The Impact: This role will be critical in elevating Platts visibility in the global, agriculture & food and fertilizers markets, driving market research and development in the region, and supporting engagement efforts. This role will contribute to the increasing demand for internal and external engagements amid growth in the space. Whats in it for you: Cross departmental visibility (commercial, marketing, client services, MRTS, eWindow, content and product) Meetings and presentations to middle, senior and C-suite managers of major metals companies and trading houses across the globe Meetings and presentations to government officials Representing MRTS/Platts metals team formally with industry associations. Responsibilities: Work closely with agriculture & food and fertilizers sectors and cross-commodity SEIG team members sectors to drive and biofuels to drive engagement strategy in line with editorial goals Facilitate engagement strategy planning with global and regional editorial teams Support execution of the plan, including setting up meetings and supporting commercially requested meetings Collaborate with content-commercial on the Value Add program Drive best practice for market engagement, including: development of high quality presentation content; development of high quality meeting notes; demonstrating strong presentation and meeting communication skills; demonstrate strong planning skills. Participate/collaborate in methodology planning and development in the region, such as in the technical workshops and Methodology Explained webinars. Contribute to social media content development (blogs; podcasts; webinars) What Were Looking For: Strong understanding of agriculture & food and fertilizers markets and experience engaging clients or sources in these markets Market coverage experience, preferably across agriculture markets. Methodology development experience. Multilingual skills a plus Foundational experience in leadership and influencing skills. Excellent planning, time management, and project execution skills Strong communication skills, including: Public speaking experience; internal and external stakeholder management; good listening skills; and strong written and oral capabilities Exercises critical thinking Willingness to travel 40% or more Undergraduate degree with masters preferable

Job Responsibilities: The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assignedset of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up&time bound closures. Daily 08-10 meaningful telephone/video calls with client. Experience Range: 3 - 7 years Educational Qualifications: Any graduation ,and MBA/PGDM Skills Required: Cold Calling , Client Services , Inside Sales

Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients. Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Role & responsibilities The position holder will be managing a team of 10-20 individuals Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients Build and manage productive, professional relationships with clients Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs Ensure prompt resolution of client complaints Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions Daily 2-4 in-person meetings (F2F) with clients onsite Preferred candidate profile Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skills Data Interpretation & Reports Management Skills Required: Team Management , Digital Business Development , Sales Strategy , Client Services , Key Account Relationships Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory.

ASSET MANAGEMENT Bringing together traditional and alternative investments, we provide clients around the world with a dedicated partnership and focus on long-term performance. As the firm s primary investment area, we provide investment and advisory services for some of the world s leading pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors and individuals, for which we oversee more than $2 trillion in assets under supervision. Working in a culture that values integrity and transparency, you will be part of a diverse team that is passionate about our craft, our clients, and building sustainable success. We are: Investors , spanning traditional and alternative markets offering products and services Advisors , understanding our clients priorities and poised to help provide investment advice and strategies that make sense for their portfolios Thought Leaders , providing timely insights across macro and secular themes to help inform our clients investment decisions Innovators , using our suite of digital solutions to help our clients address complex challenges and meet their financial goals OPERATIONS Operations is a dynamic, multi-faceted segment that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm s assets and its reputation. For every trade agreed, every new product launched, or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow. YOUR IMPACT The Asset and Wealth Management Division (AWM) team is seeking an associate to join the Documentation Operations organization offering dedicated support for the high growth investing business within AWM. This is an exceptionally diverse role that entails collaboration with Global Investing, Strategists, Engineering, Controllers, Legal, Risk, Credit, Tax, Compliance across Operational groups to facilitate business that is multi-asset, dynamic and bespoke. OUR IMPACT The Alts Private Investments Documentation Team is responsible for the sourcing, review, organization, and distribution of critical investment documentation related to private credit transactions. This includes credit agreements, amendments, agent notices, and related documents. The team ensures that both internal and external stakeholders receive accurate and timely documentation to support investment decision-making, risk management, and regulatory compliance. JOB SUMMARY AND RESPONSBILITIES The successful individual will be expected to work in a team of professionals and be able to be commercial, critical creative whilst ensuring the highest level of risk management. Document Sourcing: Engage with external agents, counterparties, legal counsels, and internal investment teams to obtain executed credit agreements, amendments, agent notices, waivers, and other relevant documentation. Document Validation: Review documents for completeness, accuracy, and consistency before distribution. Timely Distribution: Ensure prompt delivery of all sourced documents to internal stakeholders (investment, operations, legal, risk teams) and external parties as necessary. Recordkeeping: Maintain organized and secure digital repositories of all sourced documentation, ensuring version control and audit readiness. Stakeholder Communication: Serve as a liaison between investment professionals, operations teams, legal counsels, custodians, and third-party agents regarding documentation needs. Process Improvement: Identify gaps and inefficiencies in the sourcing and distribution workflow; propose and implement solutions to enhance timeliness and quality. Reporting and Metrics: Maintain logs of sourcing activities and generate regular reports on document status, outstanding items, and turnaround times. Face off with senior stakeholders and drive priorities Exhibit excellent judgement problem-solving skills, particularly in the context of a new team with or without existing precedents BASIC QUALIFICATIONS Bachelor s degree with a minimum of three years of experience in financial services, preferably in a data operations role. Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities Flexible and able to work well under pressure in a team environment Strong knowledge or prior experience in an Operations role