317 Client Services Jobs - Page 10

- Maintaining and increasing sales of company's products - Reaching the targets and goals set for the area - Establishing, maintaining and expanding the customer base - Servicing the needs of existing customers - Increasing business opportunities through various routes to market - Setting sales targets for individual reps and your team as a whole - Recruiting and training sales staff. Allocating areas to sales representatives - Developing sales strategies and setting targets - Monitoring your team's performance and motivating them to reach targets - Compiling and analysing sales figures - Possibly dealing with some major customer accounts - Collecting customer feedback and market research - Keeping up to date with products and competitors

As a Customer Service Representative, you will be responsible for analyzing and resolving customer queries through calls. You will also support the execution and implementation of process improvements within the CRM team under the guidance of the Team Lead. It will be your duty to enhance the overall Customer Experience by addressing customer issues promptly and ensuring timely resolution of all concerns. Your role will require strict adherence to all Company Policies, procedures, code of conduct, and regulatory guidelines while interacting with customers. Additionally, you will be expected to propose effective strategies for promoting the Client's products and services to enhance customer satisfaction. Delivering exceptional customer service in a friendly and courteous manner will be a key aspect of your responsibilities. You must possess a comprehensive understanding of the products and services offered by the Client to address inquiries effectively. Furthermore, your ability to think creatively and suggest innovative ideas that improve operational efficiency, internal controls, or customer service will be highly valued.,

You will be working with vmedulife Software, a provider of integrated cloud LMS software utilized by millions of users. The company prides itself on delivering exceptional software and client services. As part of a growing team, you will have the opportunity to contribute to the company's success while enjoying benefits and avenues for personal and professional growth. Your role as a Sales Executive will involve collaborating with the sales team to identify potential clients and comprehend their specific business needs. Through proactive outreach via calls, emails, or meetings, you will ensure client satisfaction with the products or services they have acquired. By assessing client requirements, you will customize product demonstrations and presentations to showcase the value of our offerings effectively. Your expertise will play a pivotal role in guiding clients through the sales process, addressing any inquiries or concerns they may have regarding our products. Your interactions with clients will also be a valuable source of feedback for the product development team, aiding in the continuous enhancement and refinement of our offerings. Staying abreast of industry trends, competitor activities, and emerging technologies will be essential in your role. You will be responsible for maintaining accurate records of all pre-sales activities in the CRM system, ensuring that client interactions and progress are well-documented. Building and nurturing strong relationships with clients, including technical teams and decision-makers, will be crucial in expanding our client base. To excel in this role, you should possess strong communication skills, sales experience, and the ability to convey complex technical concepts clearly to diverse audiences. Your analytical prowess, attention to detail, and problem-solving skills will be instrumental in understanding and fulfilling client requirements effectively. Familiarity with CRM systems and sales tools, coupled with a proactive and results-oriented mindset, will be advantageous. Your willingness to occasionally travel for client meetings, conferences, and industry events, along with your negotiation skills, will further enhance your effectiveness in this role. If you are self-motivated, collaborative, and capable of managing multiple pre-sales activities concurrently, we invite you to join our dynamic team at vmedulife Software.,

You will be joining IAM Group of Companies, a multi-channel agency based in Gurugram known for its expertise in Print Advertising, Radio Advertising, Digital Media Advertising, Creative & Communication services. Established in 2013, the firm excels in crafting immersive narratives that drive Sales, ROI, Conversions, and Engagement for leading brands by seamlessly blending online and offline channels. As a Client Services Executive at IAM Group of Companies, your primary responsibility will be managing client relationships, ensuring customer satisfaction, and nurturing business relationships. Your role will require strong analytical skills to analyze and enhance client services, with a particular focus on data interpretation and strategy development. To excel in this role, you should possess Client Services, Client Relations, and Business Relationship Management skills. A keen focus on Customer Satisfaction, coupled with excellent communication and interpersonal skills, will be essential. The ability to work effectively in a team environment is crucial, along with prior experience in the marketing or advertising industry, especially in an advertising agency or digital background. If you hold a Bachelor's degree in Business Administration, Marketing, or a related field, and are looking to leverage your skills in a dynamic and client-focused environment, this opportunity at IAM Group of Companies could be the perfect fit for you.,

As a member of our team at Ryan, you will be part of a global award-winning culture that offers a flexible work environment, generous paid time off, world-class benefits and compensation, rapid growth opportunities, company-sponsored two-way transportation, and exponential career growth. In this role as a Client Services Offshore Analyst, you will play a crucial part in delivering our TaxFeed product subscriptions to clients. TaxFeed is Ryan's proprietary property tax data product designed to streamline property tax management systems. By using TaxFeed, clients can save time on data entry, identify issues efficiently, budget and forecast tax expenses accurately, enhance success in tax appeals, and optimize operations in their property tax department. Your responsibilities will involve supporting the implementation consultants in onboarding new clients to the TaxFeed Product. This includes configuring the system, such as parcel matching and assignment, data clean-up and mapping, template building and updating, and system configuration. Key Responsibilities: - Ability to follow prescribed processes and update process documentation accurately. - Collaboration with implementation consultants to communicate updates. - Aligning client parcel data with the PTX database. - Building and updating client delivery templates. - Running and modifying simple Python programs. - Executing basic SQL queries. - Searching and aligning client data with assessor data/websites. Education and Experience: - Bachelor's degree in Information Systems or related field preferred, or equivalent work experience. - 2-4 years of experience in a client services role. - Experience in property tax is a plus, particularly with property tax assessment or tax bill data. Computer and Technology Skills: - Proficiency in Microsoft Excel and basic office products. - Experience in running and writing basic SQL queries is advantageous. This position does not have any supervisory responsibilities and offers a standard indoor working environment with occasional long periods of sitting while working at a computer. Remote work is allowed, and travel is not required. At Ryan, we are committed to being an Equal Opportunity Employer, valuing diversity, and providing equal opportunities for all including individuals with disabilities and veterans.,

We are looking for a Client Services Manager to join our team and drive strong client relationships in a fast-paced advertising environment. In this role, you will act as the bridge between clients, media and our creative, and digital marketing team, ensuring seamless communication and project execution. Key Responsibilities: - Serve as the primary point of contact for clients, understanding their goals and business needs. - Manage project timelines, budgets, and deliverables in collaboration with internal teams. - Build and maintain long-term client relationships, identifying opportunities for growth. - Monitor and manage account billings. Requirements: - Minimum 2 to 3 years of relevant industry experience. - Good communication skills and fluency in English is mandatory. - Strong understanding of ATL, BTL and Digital marketing concepts,

LAKSHMISHREE INVESTMENT & SECRUTIES LIMITED is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

LAKSHMISHREE INVESTMENT & SECRUTIES LIMITED is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

As a Sales Executive, your primary responsibilities will involve demonstrating our product and negotiating/closing deals. You will have a new-booked business quota and must utilize solution-selling skills while effectively managing your Sales Development Representative to ensure potential prospects convert into actual customers. Our dynamic and entrepreneurial sales department operates within a thriving $565 billion market, continuously growing and nurturing businesses. Team members adopt a consultative sales approach, showcasing extensive product knowledge and maintaining a high level of professionalism to illustrate the value Cvent can bring to their respective businesses. Our focus is on providing solutions and addressing pain points! Your duties will include developing and actively pursuing a list of accounts by creating individual action plans to penetrate these accounts, establishing relationships with new prospects to surpass revenue expectations, presenting products and services to new accounts, exceeding new business revenue targets, accurately forecasting sales opportunities, managing personal revenue pipeline efficiently, monitoring and reporting sales activity, collaborating with Account Management and Client Services teams to ensure customer satisfaction, continuously developing relationships with key decision-makers, among others. The ideal candidate should possess a Bachelor's degree, at least 4 years of revenue-generating software sales experience (more experience preferred), industry experience in SaaS, mobile apps, or analytics, strong communication skills, organizational abilities, attention to detail, multitasking capabilities in a fast-paced environment, the capacity to integrate knowledge from various disciplines, a sense of initiative and personal leadership, teamwork skills, business acumen, ethics, and integrity.,

As a Client Services Executive at Dreamcast in Jaipur, you will play a crucial role in managing client services and business relationships to ensure customer satisfaction. Your responsibilities will include maintaining strong client relations, utilizing analytical skills to enhance services, and providing top-notch customer support. To excel in this role, you should possess exceptional Client Services and Client Relations skills, along with proficiency in Business Relationship Management and Customer Satisfaction. Strong analytical capabilities, excellent communication, and interpersonal skills are essential. Your problem-solving abilities will be key in addressing any client concerns effectively. While experience in event management or a related field is a plus, a Bachelor's degree in Business Administration or a relevant field will be beneficial for this full-time on-site position at Dreamcast. Join our dynamic team and contribute to delivering exceptional event experiences for our clients, including top companies like Dell, PwC, Hitachi, and Johnson & Johnson.,

This role involves working closely with the Associate Director and providing both administrative and creative support throughout the pre-production, production, and post-production phases of our podcast/audio shows. Lead PR and communications efforts to enhance the visibility and outreach of our productions. Assist the management team with both creative and administrative tasks. Coordinate effectively with team members, clients, and manage the organizational calendar. Oversee communications, casting, and artist coordination. Ensure well-crafted communication by drafting emails and other correspondence. Manage script readings and possess basic design skills. Create presentations and proficiently use MS Office for various projects. Qualifications: - Excellent organizational and administrative skills. - Strong communication skills and the ability to draft concise, clear emails. - Experience in client services and a solid understanding of business skills. - Basic knowledge of the podcasting industry is preferred but not mandatory. - Skills in Microsoft Office and presentation creation are essential. - Flexible, well-organized, and capable of working under tight deadlines.,

As a Senior Manager- Ad Sales at Zepto, located in Bangalore, Karnataka, India, you will play a pivotal role in driving the company's growth through media planning, performance marketing, business development, growth strategy, T2T Connects, and CXO Engagements. With 4-6 years of B2B sales experience, you will be responsible for managing internal and external relationships, building new customer relationships, and working with digital-first advertisers and media agencies. Your expertise in advertising sales, account management, and client services will be key in achieving success in this role. Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is India's fastest-growing e-grocery company valued at $1.4 Billion. With a recent Series-E fundraise of $200 Million from global investors, Zepto is revolutionizing the Indian grocery segment. Headquartered in Bangalore and present across 10 major cities, Zepto delivers a wide range of products to Indian homes within 10 minutes, including fresh fruits, vegetables, daily essentials, and a cafe offering. Your responsibilities will include developing and executing a customer-led growth strategy, building engagement with C-Level executives, educating key advertisers, deepening customer relationships, and identifying partnership opportunities for large-scale creative solutions. You will need to demonstrate a consultative style, excellent communication skills, and the ability to operate at the C-Level. A strong knowledge of programmatic display, search, and ecommerce will be beneficial for this role. Joining Zepto means being part of a blitzscaling journey unlike any other startup. You will have the opportunity to be a flagbearer for the financial process and contribute to Zepto's ambitious growth path. If you are a self-motivated individual who excels in autonomous work environments and is highly goal-oriented, this role is perfect for you.,

As a Business Development Manager at Villeroy & Boch Sales India Private Limited, located in India East, you will play a crucial role in shaping and creating new business opportunities. Your responsibilities will include developing and maintaining relationships with architects, builders, and clients, conducting market research, coordinating with suppliers, overseeing project execution, and ensuring timely delivery of products and services. This full-time position offers a competitive salary and benefits package. Your main tasks will involve identifying new business opportunities, promoting company products and services, staying updated on industry trends and customer needs through market research, ensuring timely delivery of products and services by coordinating with suppliers, overseeing project execution for efficient service delivery, and providing rendering services to clients during site visits. Additionally, you will be responsible for preparing quotations, material selections, negotiating terms of agreements, providing feedback on buying trends, liaising with suppliers, presenting promotional presentations, and increasing revenue contribution in the premium/luxury segment. Your success will be measured by achieving targets for revenue, profitability, and customer satisfaction. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Marketing, Interior Design, Architecture, or a related field, along with 3-5 years of experience in business development and project management within the construction or interior design industry. Excellent communication and interpersonal skills, strong organizational and project management abilities, independence and teamwork skills, a results-oriented mindset, customer-focused approach, knowledge of industry trends, and willingness to travel for site visits and client meetings are essential requirements. If you are a highly motivated and results-oriented individual who thrives in business development and project management within the construction or interior design industry, we invite you to apply for this exciting opportunity. Join our dynamic team of professionals and think outside the box with us at Villeroy & Boch Sales India Private Limited. #shapeandcreate.,

Business Responsibility : - Understand Client requirements, modification instructions, project brief & event objectives. - Act as a bridge between the Client and the Client servicing team. - Should have established client links - Ensure the prompt and systematic servicing of all business enquiries. - Make PowerPoint or Keynote & PDF presentations. - Ensure turnaround time. - Client Relationship management. - Selling Promotional Marketing Services. - Meet sales targets. - Excellent communication skills. Client Management : - Understands customer requirements and provides timely solutions accordingly. - Handle escalations and delivery turnaround time appropriately. - Ensuring 100% Client satisfaction in every project execution. Key Attributes : - Client Service Excellence. - Excellent communication. - Should have links with clients in the industry - Ability to connect with professionals at different levels across industries. - Negotiation skills. Requirement 1 : Business Development Executive Experience : 2 years and above in event management or hotel industry Skills : Prior Experience in Sales - Male or female - Vehicle is preferred - Need in Bangalore/Hyderabad/Delhi NCR Job roles & responsibility : - Should have connect with corporate clients, business development, Corporate Sales experience , should work on targets, meet clients, send quotations , negotiations

Clinical Audiologist Hearing Solutions is looking for a dedicated Clinical Audiologist to join our team. If you're a compassionate professional with expertise in audiological evaluations and a commitment to helping individuals achieve better hearing, we welcome your application, whether you're a fresher or an experienced practitioner. Role & Responsibilities As a Clinical Audiologist, you will: Conduct comprehensive diagnostic audiologic evaluations for both adults and children. Perform a range of audiological tests , including PI functions, acoustic immittance, pure tone audiometry, impedance audiometry, and tympanometry. Complete and accurately sign test evaluation sheets and all related documentation. Offer expert hearing aid consultations, trials, fittings, and orientations , ensuring clients understand their devices. Provide regular follow-ups to ensure client satisfaction and address any ongoing needs. Recommend the right hearing aid technology based on individual client hearing profiles and lifestyle needs. Educate clients on proper hearing aid usage, cleaning, and minor repairs to ensure optimal device performance. Maintain consistent follow-up and actively gather customer feedback to improve services. Choose and administer the appropriate diagnostic procedures based on the client's age and performance ability. Skill Set Excellent communication skills to explain complex information clearly and build rapport with clients. An empathetic and client-focused approach , prioritizing the well-being and satisfaction of individuals. A commitment to staying up-to-date with the latest audiology technology and diagnostic advancements . Education & Experience Education: Bachelor of Audiology and Speech-Language Pathology (BASLP) or Master of Audiology and Speech-Language Pathology (MASLP). Experience: Freshers and experienced professionals are welcome to apply! Get in Touch HR Team: 93469 86606 Email: [HIDDEN TEXT]

Clinical Audiologist Hearing Solutions is looking for a dedicated Clinical Audiologist to join our team in Hyderabad . If you're a compassionate professional with expertise in audiological evaluations and a commitment to helping individuals achieve better hearing, we welcome your application, whether you're a fresher or an experienced practitioner. Role & Responsibilities As a Clinical Audiologist, you will: Conduct comprehensive diagnostic audiologic evaluations for both adults and children. Perform a range of audiological tests , including PI functions, acoustic immittance, pure tone audiometry, impedance audiometry, and tympanometry. Complete and accurately sign test evaluation sheets and all related documentation. Offer expert hearing aid consultations, trials, fittings, and orientations , ensuring clients understand their devices. Provide regular follow-ups to ensure client satisfaction and address any ongoing needs. Recommend the right hearing aid technology based on individual client hearing profiles and lifestyle needs. Educate clients on proper hearing aid usage, cleaning, and minor repairs to ensure optimal device performance. Maintain consistent follow-up and actively gather customer feedback to improve services. Choose and administer the appropriate diagnostic procedures based on the client's age and performance ability. Skill Set Excellent communication skills to explain complex information clearly and build rapport with clients. An empathetic and client-focused approach , prioritizing the well-being and satisfaction of individuals. A commitment to staying up-to-date with the latest audiology technology and diagnostic advancements . Education & Experience Education: Bachelor of Audiology and Speech-Language Pathology (BASLP) or Master of Audiology and Speech-Language Pathology (MASLP). Experience: Freshers and experienced professionals are welcome to apply! Get in Touch HR Team: 93469 86606 Email: [HIDDEN TEXT]

Provide support to Clients and Relationship Managers for investment-related activities across all asset classes and investment products. KYC Documentation & Processing. Checking CKYC Compliance. Transfer, Gift and Transmission of Funds. Demat, Broking and F&O Account Opening.Demat, re-mat of shares and other securities.

1. Conduct research to identify new markets and client needs. 2. Actively sourcing new sales opportunities through cold-calling and emailing 3. Promote the company's services. 4. Arranging business development meetings with prospective clients 5. Attending conferences, meetings, and industry events. 6. Candidate must have laptop. 7. Candidate from Navi Mumbai preferred

Key Responsibilities: Media Relations: Develop and maintain relationships with key media contacts, including journalists, bloggers, and influencers, to enhance the visibility of our clients. Content Development: Craft press releases, media kits, and other communication materials that effectively convey client messages and stories. Storytelling: Identify and develop compelling news angles and narratives from client stories, ensuring they resonate with target audiences. Campaign Execution: Support the execution of PR campaigns, coordinating activities and timelines to ensure successful outcomes. Monitoring and Analysis: Track media coverage and analyze the effectiveness of PR initiatives, providing insights and recommendations for future strategies. Collaboration: Work closely with internal teams, including marketing and client services, to align PR efforts with broader business objectives. Qualifications: Education: Bachelors degree in Public Relations, Communications, Journalism, or a related field. Experience: Minimum of 3 years of experience in public relations or media communications. Media Connections: Established network of media contacts with access to key industry figures. Versatility: Ability to create and deliver content across various sectors, including finance, technology, lifestyle, and more. Strong Communication Skills: Excellent written and verbal communication skills, with a keen attention to detail. Creativity and Strategic Thinking: Ability to develop innovative PR strategies and think creatively about storytelling.

Business Manager | Tele Annual and Servicing This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives. Experience Range: 3 - 5 years Educational Qualifications: B.Tech/B.E ,and MBA/PGDM Job Responsibilities: The position holder will be managing a team of 3-4 TL's including 20-30 individuals Build and manage productive, professional relationships with clients Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Daily 08-10 meaningful telephone/video calls with clients Skills Required: Team Management , Client Services , Inside Sales , Tele Sales , B2B Inside Sales Candidate Attributes: Client handling and application of Tele-sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skill Data Interpretation & Reports Management MBA from Tier 1 and Tier 2 College 2-5 yrs of experience in Inside Sales / Service/ Retention Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience ) Job Code: KL-MA366K5G

Executive This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be an individual contributor, responsible to drive sales activities within assigned region. Educational Qualifications: Any graduation ,or MBA/PGDM in Marketing Job Responsibilities: To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process. To penetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To ensure that all payments are collected as per the company's payment terms. Skills Required: B2B Marketing , Business Communications , Client Services , New Client Acquisitions Candidate Attributes: Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients. Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Role & responsibilities The position holder will be managing a team of 10-20 individuals Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients Build and manage productive, professional relationships with clients Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs Ensure prompt resolution of client complaints Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions Daily 2-4 in-person meetings (F2F) with clients onsite Preferred candidate profile Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skills Data Interpretation & Reports Management Skills Required: Team Management , Digital Business Development , Sales Strategy , Client Services , Key Account Relationships Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory.

Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets. Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite Educational Qualifications: Any graduation ,or MBA/PGDM in Marketing Job Responsibilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets. Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite Skills Required: B2B Marketing , Business-to-Business (B2B) , Client Services Candidate Attributes: Application of sales techniques Active listening and understanding the business contexts of clients Good Verbal and written communication Ability to work independently

Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite Skills Required: Client Services , B2B , Customer Service Candidate Attributes: Application of sales techniques Active listening and understanding the business contexts of clients Good Verbal and written communication Ability to work independently You Can Apply if you have: 70%+ marks in 10th and 12th B Tech / Graduate with minimum 2 years experience in sales Freshers with a Post Graduate Degree in Management

Trade Settlements Specialist We're hiring a Trade Settlements Specialist to join our APAC Cash PB Settlements team. This role is crucial for ensuring the timely and accurate settlement of Equities and Bonds trades for our IPB and USPB clients trading in APAC markets. Your contribution will directly impact the efficiency and control of our trade lifecycle. Role & Responsibilities Direct Responsibilities Pre-matching of trades on VD-1 (Value Date minus one). Perform Value Date matching & Settlement of Trades . Actively manage Fails Management to ensure timely resolution of unsettled trades. Liaise extensively with brokers, custodians, the trading desk, Client Services Team, Trade Support, Referential Team, and Compliance Team. Resolve Nostro and Depo breaks efficiently. Provide timely updates on trade status to all relevant stakeholders (Trade Support, Client Services, Relationship Managers, Trading Desk). Contributing Responsibilities Escalate issues in a timely manner to Ops Management, IT, and Relationship Managers. Collaborate with relevant stakeholders to investigate and resolve issues, ensuring trades settle successfully. Investigate Nostro and Depo breaks thoroughly and drive their timely resolution. Contribute to continuous process improvement initiatives. Demonstrate a high degree of commitment to resolving process-related issues. Skills & Qualifications Strong knowledge of equities products, systems, and the business domain . Complete understanding of the lifecycle of a trade and Front-to-Back (F2B) understanding of trade flow. Experience working in control functions within an investment bank is highly valued. Good written and oral communication skills. Possess a control-oriented mindset, ensuring strict adherence to process and control checklists. Ability to communicate effectively within the team. Strong collaboration skills, demonstrating the ability to work well with others, especially in day-to-day issue resolution and escalation.