80 Client Service Jobs - Page 4

About this role: Wells Fargo is seeking Due diligence consultant We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Possess good knowledge in US regulations (Bank Secrecy Act, USA PATRIOT Act and Economic Sanctions laws) Transaction monitoring, QA & QC experience in KYC & Financial crimes workstreams Excellent communication and relationship/partnership building skills. Proficiency in Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint. Bachelors degree in business, Finance or Economics

India Finance Manager Workplace Dynamics Location: Pune Position Goals Accountable for the successful delivery of a comprehensive range of financial services & support as defined in the Client Contract Manage the day-to-day financial and accounting operations with particular focus on the clients reporting requirements at a local, regional and global level To achieve KPI, financial, and other targets as established for the account Assist in managing budgetary and forecast function Provide oversight of accounts payable and receivable function A strategic partner with the JLL Operations teams as well as with the Client Duties & Responsibilities Business Partnering Support Regional Finance Lead in handling business, operational, financial decision making, risk mitigation Measuring and review of financial KPIs Identify and implement process improvements Support Operations teams to identify and implement cost reduction and quality improvements Support on audits & tax certifications in India Invoice Payments & Billing Approve Purchase Orders in JDE Work with FSC to manage Vendor Payments Work with JBS team on client invoicing Work with Regional Finance Lead to maintain all necessary guidelines and manuals associated with the accounts payable / receivable process Accountable for the timely coordination of the Jones Lang LaSalle invoice processing and monitoring the accounts receivable ensuring management of Jones Lang LaSalle cashflow Financial Planning & Analysis Manage ME process for the portfolio including the management of JDE E1, Corrigo, review ME reconciliations, monthly accruals and working with FSC and operations teams to meet client deliverables Conduct monthly finance reviews with Operation teams Assist Regional Finance Lead with annual client budget & bi-annual forecasts Controls & Compliances; Policies & Procedures & Audit Ensure that appropriate process and systems controls are in place and maintained to guarantee the integrity of all transactions Ensure that all financial accounting and reporting is audit worthy and in keeping with recognized quality management processes Ensure all operation staff are well trained on the financial systems & are effectively able to extract data Key Performance Measures Ensure compliance with all legislative requirements and client contractual obligations; Support Regional Finance Lead in achieving all relevant KPIs throughout the term of the Contract; That the Client Satisfaction review is above Satisfactory; IPMP objectives for client service, self-development, and financial targets are met. What should you be: Act as a role model for Jones Lang LaSalle by behaving consistently and ethically in accordance with the Business Conduct Guidelines; Show initiative; and be self-motivated; Is a team player, regularly contributes to team discussions and problem solving / brainstorming sessions. Able to think strategically and solve problems; Seeks innovation and actively sources opportunities to achieve best results. Listens effectively and communicates through actions and example; Promotes communications within the team and throughout the Client contract. Location: On-site Pune, MH Scheduled Weekly Hours: 48

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance." What are we looking for? " Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scope Assign team resources to work on communicating allocated budget, schedule, macro approach and deliverables Empower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate quality Manage resources to achieve these assignments Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetings Maintain team's work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.) Approve team members time sheets, identify source of any variances and drive plans to correct the same Identify and manage issues and risks and act as an escalation point within the team Work with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededCompetency and Skill Management Manage and develop team competency coverage through cross-training, leadership development and succession planning Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategiesPeople Development and Management Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.) Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" QualificationAny Graduation

RRD GO Creative is looking for Customer Service Executives ' with a good understanding of creative services - In this role you will be responsible for: Create project schedules that include Project plan, estimates and resource management Documenting project phases and creating summary reports for stakeholders Identifying project risks and issues before they arise Ability to work independently with minimal managerial supervision Demonstrated understanding of project management concepts Strong knowledge of written and digital project management tools Good communication and interpersonal skills capable of maintaining strong relationships. Strong organizational and multi-tasking skills. Excellent analytical and problem-solving abilities. Team-management and leadership skills PMP, PRINCE or any Project management certification will be an added advantage Requirements for this role include: Relevant experience of at least 5 years. Technical know-how in MS Office Suite Excellent written and verbal communication skills Project Management Client Handling If you are an immediate joiner, please walk-in to the following location - RRD, Floor 6, Prestige Polygon, 471 Anna Salai, Chennai - 35 between 1-2 PM from 14-16 May and request for HR Ritika

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here youll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systemsthe ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Insights & Analytics ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership. What Youll Do Leverage quantitative skills to derive answers to clients' ongoing business analytics and reporting questions. Work collaboratively with clients to ascertain the clients specific business information needs. Execute a specific plan for analyzing the data necessary to secure solutions to clients particular business information need(s). Discuss and determine with clients which specific data may be best utilized in order to perform the necessary analysis. Evaluate, assess and analyze the data necessary to provide solutions to the clients particular business information needs. Communicate the data results to the client, with an emphasis on answering the business question as opposed to the analytical and reporting processes used. Gain immediate familiarity with clients internal processes. Develop expertise within a client analytics area. Be available for clients during regular working hours. What Youll Bring MBA with a bachelor's (and often graduate) degree in a quantitative, analytical discipline, such as Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering. Alternately, candidates may possess a PhD in marketing, economics, decision sciences or related field with a business application. In lieu of an MBA or PhD, 5-8 years of relevant work experience may substitute. Up to 3 years of post-MBA relevant work experience, and 3-5 years of pre-MBA relevant work experience, with evidence of strong analytic work (including use of advanced modeling techniques and tools such as R, SAS, Tableau, or VBA High motivation, good work ethic, maturity and personal initiative Aptitude for, and enjoyment of, leading and managing teams. Effective oral and written communication skills that enable personal impact with senior-level decision makers. Strong attention to detail, with a quality-focused mindset Analytic problem-solving skills, with a creative and innovative outlook Client service orientation