470 Client Satisfaction Jobs - Page 9

Job_Description":" Job Description: The Senior Sales Managers role is to focus onmanaging and nurturing existing B2B relationships with architects, interiordesigners, and key clients. You will oversee the order management process, leadnegotiations, and provide consistent service that fosters long-term clientretention and repeat business. Qualifications: \u25CF 2-7 years of B2B sales experience (specifically in interior design, furniture,or building materials) \u25CF Proven experience working closely with architects , interior designers , or other similar B2B relationships \u25CF Strong communication skills in both English and the local language \u25CF Ability to develop relationships withhigh-level stakeholders Duties and Responsibilities: \u25CF Strengthen client relationships: Regularly engage with existing clients toensure their evolving needs are met and exceeded. Cultivate deeper partnershipsby becoming a trusted advisor. \u25CF Identify business opportunities: Look for opportunities to grow revenuewithin current accounts, such as by suggesting new services, products, orsolutions. \u25CF Manage client orders: Oversee daily orders and ensure that product/service delivery issmooth, efficient, and in line with client expectations. \u25CF Negotiate deals: Use your negotiation skills to close mutually beneficial deals,ensuring that the clients needs are met while securing long-term contracts. \u25CF Target-focused sales: Focus on meeting and exceeding sales targets set for both new andexisting customers, working with clear objectives on retention and expansionwithin accounts. \u25CF Client satisfaction: Ensure that clients receive consistent, high-quality service. Addressany issues or concerns in a timely manner to ensure long-term satisfaction. Providefeedback: Prepare comprehensive reports on customer satisfaction, sales progress, andengagement, and provide actionable insights for future improvements. Requirements Please note we are looking for someone who has got good connects with Architects Same or related industry is also fine But should have worked closely with Architects its mandatory ","

Job_Description":" Senior Sales Manager | SalesManager Job Description: The Senior Sales Managers role is to focus onmanaging and nurturing existing B2B relationships with architects, interiordesigners, and key clients. You will oversee the order management process, leadnegotiations, and provide consistent service that fosters long-term clientretention and repeat business. Qualifications: 2-7 years of B2B sales experience (specifically in interior design, furniture,or building materials) Proven experience working closely with architects , interior designers , or other similar B2B relationships Strong communication skills in both English and the local language Ability to develop relationships withhigh-level stakeholders Duties and Responsibilities: Strengthen client relationships: Regularly engage with existing clients toensure their evolving needs are met and exceeded. Cultivate deeper partnershipsby becoming a trusted advisor. Identify business opportunities: Look for opportunities to grow revenuewithin current accounts, such as by suggesting new services, products, orsolutions. Manage client orders: Oversee daily orders and ensure that product/service delivery issmooth, efficient, and in line with client expectations. Negotiate deals: Use your negotiation skills to close mutually beneficial deals,ensuring that the clients needs are met while securing long-term contracts. Target-focused sales: Focus on meeting and exceeding sales targets set for both new andexisting customers, working with clear objectives on retention and expansionwithin accounts. Client satisfaction: Ensure that clients receive consistent, high-quality service. Addressany issues or concerns in a timely manner to ensure long-term satisfaction. Provide feedback: Prepare comprehensive reports on customer satisfaction, salesprogress, and engagement, and provide actionable insights for futureimprovements. ","

Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor s degree 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com Apply Now Upload your CV Submit June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 4, 2025 Apply now >>

Identify, approach, and acquire new clients through various direct sales techniques, including cold calling, face-to-face meetings, and networking. Generate leads and build a robust sales pipeline. Develop and maintain long-term relationships with clients to increase business opportunities and retain existing clients. Understand clients needs and provide suitable product recommendations to meet their requirements. Meet and exceed sales targets. Actively follow up with leads and ensure timely closure of deals. Conduct product presentations and demonstrations to clients, showcasing the benefits and value of the companys offerings. Work closely with the customer service team to ensure high levels of client satisfaction and address any issues promptly.

Role: GenAI Senior Writer Location: India (Remote) About the role: Awareness of GenAI technology has exploded over the last 12 months - and with it a whole new world has opened up for creators in advertising. We are developing tools that empower creators to do magical work for brands, and we want to ensure we take a leadership position in the quality and impact of GenAI advertising. Were looking for a GenAI Copywriter to craft high-quality, high-performing ad copy for both enterprise clients and small businesses using the Pencil platform. As a GenAI Copywriter, youll need to stay on top of the latest GenAI models, using them to generate impactful, conversion-driving copy that resonates with target audiences. This role involves more than just writing copy its about mastering the tools and technology that allow you to create copy with speed and precision. Clients expect quick results and measurable impact, so using data-driven insights and efficient workflows will be key to delivering success. To thrive in this role, you should have experience with GenAI tools and a strong understanding of how they can enhance the creative process in advertising. You should be ready to tackle challenges with optimism and drive, positioning yourself as a leader in the evolving GenAI landscape. Your work will not only deliver real results for our clients but also push the boundaries of whats possible in AI-driven advertising. What you will be doing: Collaborate with GenAI Creators and team members to brainstorm, refine, and iterate on ideas and copy to showcase GenAI capabilities. Experiment with new creative techniques to push the limits of AI-generated copy and improve quality. Communicate with clients via chat or video calls to address their needs and incorporate feedback into final deliverables. Work with the GenAI Creator team to establish and share a transparent GenAI delivery process with clients, including steps, prompts, and time management. Partner with the Training team to explore and share new GenAI techniques, helping the wider team produce high-quality creative outputs. Collaborate with Product & Engineering teams to test new GenAI features and provide feedback for platform improvements. Quality and client satisfaction of GenAI deliverables. Rate of delivery of client briefs, typically 1 brief per 1-2 days Creation of knowledge and expertise in use of GenAI and sharing of this knowledge with other creatives What you need to be great in this role: 5 years experience in advertising creative development Experience with GenAI tools such as Pencil, ChatGPT, Gemini, Claude etc. Experience with GenAI techniques such as model selection & prompting Any experience using GenAI to deliver real-world advertising creative Good personal communication and management skills Preference for candidates who have prior agency experience Strong written English skills, allowing you to communicate effectively with clients and team Access to a reliable computer with an internet connection exceeding 40 Mbps A collaborative and team-oriented attitude with optimism about the role of GenAI in creativity Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations

Digital Marketing Manager - Staffing & HR Services Designation: Digital Marketing Manager Gender: Male Employment type: Full time and permanent Working hours: 9AM 6PM (flexible) Work location: Mangalore Languages known: English, Hindi, Kannada & Tulu Benefits: Provident fund & health insurance deductible from CTC Holidays: Sundays & 8 restricted public holidays Experience: 2 plus years of experience in digital marketing Qualification: Any graduate & course in digital marketing is a plus Job Description Roles and Responsibilities The Digital Marketing Manager is responsible for leading the development and execution of online and offline marketing campaigns to promote the brand s properties. They analyze market trends, target demographics, and campaign performance using tools such as Google Ads, Meta Ads to optimize results. The manager oversees the creative process, ensuring visual content like graphics, logos, and branding aligns with brand goals. Additionally, they lead a team, collaborate with other departments, and report on performance to management, ensuring marketing strategies align with business objectives. Build and maintain relationships with clients and partners to drive success. Oversee digital marketing efforts to attract new leads and customers. Lead strategies to generate new business opportunities. Collaborate with clients to create tailored marketing plans. Present digital marketing solutions and campaign results to clients. Coordinate campaigns, including content, social media, and paid ads. Manage relationships with external agencies and vendors for campaign execution. Supervise marketing budgets, ensuring cost-effective use of resources. Negotiate contracts and partnerships to meet client and business needs. Ensure client satisfaction by delivering successful campaigns. Oversee campaign execution to meet timelines and specifications. Manage the digital marketing team to ensure efficient execution. Gather client feedback after campaigns to improve future strategies. Work with the marketing team to enhance digital advertising and branding. Ensure all campaigns align with brand guidelines and are optimized for performance. Resolve any issues during campaign execution to minimize disruptions. Analyze campaign results and adjust strategies to improve outcomes. Train and mentor team members to stay updated on digital marketing trends. Skill Sets & Competencies: Strong English communication and collaboration skills. Proficient in digital marketing tools and analytics software. Excellent time management and organizational abilities. Up-to-date on digital marketing trends and their commercial impact. Proactive in analyzing market trends and future needs. Highly creative with strong strategic thinking.

Job_Description":" Job Role: As Branch Head, your primary responsibility isto oversee client satisfaction and retention while ensuring smooth dailyoperations. This role emphasizes building long-term relationships with currentclients and ensuring that business goals and customer satisfaction are aligned.You will also manage sales teams and operations to ensure efficient businessprocesses and effective client engagement. Responsibilities: Client servicing and retention: Act as a key point of contact for existingclients, ensuring that they continue to receive top-notch service and thattheir needs are anticipated and met. Sales visit organization: Regularly organize sales visits for the RSM(Regional Sales Manager) to meet with existing clients. Ensure that thesemeetings focus on maintaining strong relationships and uncovering new businessneeds. Manage client relationships: Ensure that all sales targets and strategiesalign with the ongoing needs of existing clients. Build trust and promoterepeat business. Oversee daily operations: Manage the day-to-day operations of the branch,ensuring that the sales pipeline is effectively managed, orders are processed,and customers receive consistent support. Performance review: Monitor and evaluate the performance of your sales managers, focusingon their ability to retain and grow existing accounts. Client satisfaction focus: Work to ensure that customer expectations areconsistently exceeded. This involves direct communication with clients andcoordination with internal teams to resolve issues promptly. Monthly reporting: Provide detailed reports on sales performance, customer retentionstrategies, and market insights to inform branch performance and strategyadjustments. SalesHead | B2B Sales & Growth Markets Job Summary: The Sales Head will lead the B2B salesstrategy for the South Indian market, focusing on retaining and expandinglong-term client relationships. This includes driving repeat business,upselling, and cross-selling while ensuring that the team provides consistentvalue to clients and meets their long-term goals. Key Responsibilities: Sales strategy development: Create and execute sales strategies designed to retain and expand relationships with existing clients. Focus on customer loyalty and repeat business . Identify growth opportunities: Conduct market research to uncoveropportunities within current accounts and identify client needs that can leadto upsell and cross-sell opportunities. Lead and motivate the team: Lead the regional sales team, ensuring that theyunderstand the importance of clientsatisfaction , relationshipmanagement , and revenue growth from existing customers. Client support: Ensure that key accounts receive continuous support, and maintainregular check-ins to identify new needs, provide updates, and resolve issues. Performance analysis: Regularly analyze sales performance metrics, conduct Root Cause Analysis (RCA) , andimplement Corrective and PreventiveActions (CAPA) to drive consistent performance. Strategic account management: Develop and execute account plans for keyclients, ensuring their goals are met and their businesses are supportedthrough tailored solutions. Team training: Provide continuous training on relationship management, customersatisfaction, and retention strategies to ensure that your team can nurturestrong client partnerships. Revenue growth: Work with the team to implement strategies that encourage upselling,cross-selling, and deeper engagement with key accounts. Customer feedback loop: Actively seek client feedback to refine the sales strategy, adjustofferings, and improve services. Qualifications: MBA in Sales or related field 15-20 years of experience in clientretention and relationshipmanagement Proven ability to lead teams that focus on long-term client success and repeat business Strong communication , negotiation , and strategic planning skills ","

Job Description Our mission is to provide the best distribution services for independent labels and artists with respect, trust, expertise and transparency. As an Associate Manager - Account Management in our Label & Artist Solutions team, you will manage a portfolio of strategic clients both labels and artists ensuring high-impact service delivery and client satisfaction. In close partnership with your manager, you will define and implement solutions tailored to each client s needs, enabling their growth across platforms. With a deep understanding of our products, a keen sense of the music ecosystem, and a strong service mindset, you ll contribute to both client success and overall team objectives. This role reports directly to the Senior Leader - Account Management. Key Responsibilities Sales Strategy & Talent Scouting (Emerging Artists/Labels) Onboard and train clients on Believe s proprietary tech platforms for distribution and marketing (e.g., Believe Backstage, Backlink, Datamusic). Maintain and update the CRM dashboard to ensure accurate client data and engagement tracking. Lead complex post-sales conversations with a solution-oriented and innovative mindset. Monitor and analyse sales performance, using insights to refine strategy and execution. Service Delivery & Portfolio Management Manage a portfolio of independent labels and artists, ensuring high levels of client satisfaction through clear KPIs. Collaborate closely with Trade Marketing and Video Services teams to ensure seamless execution of campaigns and releases. Gather and escalate client feedback to drive continuous improvement of services and internal processes. Build and nurture long-term relationships with clients, acting as an extension of their team across ongoing business and key artist projects. Must haves: Proven track record in sales and negotiation. Passionate about technology, data and artists / label development Experience in the music industry within a distributor, record label, management company preferred. Previous account management experience is a plus. A good knowledge of the current Indian and regional music market, digital landscape, and trends. The ability to plan, prioritize and manage multiple clients and projects simultaneously and to timelines with strong attention to detail. Ability to self-learn and adapt to the changing market. Digital savvy, initiator and quick to adopt trends. Strong relationship building skills and a team-oriented approach. Apply : Interested applicants can email their resumes at [email protected] or reach out to us at +91 9987373636. Qualifications Graduate / Postgraduate in media, music business or similar field

Hiring: CRM Executive – Real Estate Location: Balewadi, Pune Type: Full-time Salary: 35,000/month Company: Urbanbrick Developer LLP About Urbanbrick Developer LLP: We’re redefining modern living with innovative, customer-first real estate projects across Pune. At Urbanbrick, we believe in building more than homes — we build trust and community. If you're passionate about customer experience and real estate, we want you on our team! Role: CRM Executive (Post-Sales) As a CRM Executive, you’ll be the key link between our clients and internal teams, ensuring smooth post-sales service, document handling, collections, and overall customer satisfaction. Key Responsibilities: Customer Support & Relationship Management Act as the main point of contact post-booking Maintain regular client communication and handle queries Ensure high customer satisfaction through timely support Documentation & Records Management Collect and verify documents (KYC, agreements, etc.) Coordinate with legal/sales for agreement and registration Maintain organized physical and digital records Payment Follow-Up & Collections Follow up on due payments as per schedule Coordinate with accounts for receipt generation and reconciliation Maintain collection logs and send reminders Real Estate Process Coordination Handle booking-to-possession customer journey Schedule site visits, key handovers, and ensure timely possession Ensure documentation and compliance are completed Requirements: Bachelor’s degree (BBA, Management, or related field) Minimum 2 years’ experience in CRM or post-sales support (Real estate preferred) Good understanding of real estate documentation and processes Strong communication and follow-up skills Proficient in MS Office and CRM software What We Offer: Fixed salary: 35,000/month Performance-based incentives A professional, growth-focused work environment Opportunity to be part of a fast-growing real estate brand How To Apply: Send your resume to hr@urbanbrick.co.in Contact: Deepali Chavan (HR) Let’s build the future together! Responsibilities: Collaborate with sales team on lead generation Manage client relationships through communication and problem solving Maintain CRM database accuracy Coordinate property viewings and negotiations

Responsibilities: * Manage client relationships through effective communication & negotiation * Ensure customer satisfaction with timely resolutions * Handle customer queries via phone, email & chat support * Day to day work allocation for field teams * Internal team co-ordination Requirements : * Any degree * Eager to learn and explore * Communicate and develop in a fast-paced environment

Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world . We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6, 500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram. Job Description Accurately prepare, review, and file tax returns and related deliverables for globally mobile employees within designated deadlines. Offer specialized advice and strategic recommendations to internal teams regarding tax planning, withholding responsibilities, and social security contributions Offer specialized tax advice on assignment structures, leveraging tax treaties, and identifying tax-efficient benefits. Educate and counsel employees on their tax responsibilities and the potential implications of international assignments Provide guidance on tax equalization and protection policies to employees, ensuring clear understanding and compliance. Analyze employee compensation and payroll data to accurately calculate tax liabilities and identify potential benefits. Responsible for the financial management of the engagement (this includes billings, collection, metrics KPIs tracking) Prepare supporting applications and documentation to optimize employees tax positions, including comprehensive data analysis and communication with assignees. Diligently maintain detailed tax records and documentation Stay informed on the latest developments in international tax laws and regulations. Gain a broad understanding of other service lines within the business to identify cross-functional issues and collaborate with Tax SMEs for integrated solutions. Conduct in-depth research on country-specific tax issues, particularly in areas where the organization operates. Act as the primary point of contact for clients with employees on business trips, offering exceptional service and support Regularly communicate with clients to update them on the progress of trip assessments, address concerns and ensure client satisfaction Recognize and actively seek out fresh business prospects within the existing client base, gained through a deep understanding of their changing requirements Work to expand the client portfolio and nurture existing client relationships to drive revenue growth Analyse market trends and competitive landscape to identify potential growth areas and opportunities Qualifications Minimum Degree Required: Chartered Accountant degree/MBA. Required Fields of Study: Accounting, Taxation Related field Minimum Years of Experience: 1-3 years of experience in Direct Tax Additional Information Work Location - Gurgaon We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

Role & responsibilities Handle end-to-end customer relationship management from inquiry to post-sales support. Maintain and update the CRM database (like Salesforce, Zoho, or internal tools) with accurate client information and interaction history. Manage and track lead conversions , follow-ups, and timely communication. Coordinate with sales, marketing, and operations teams for smooth workflow and client updates. Ensure timely resolution of customer queries, complaints, or issues. Create and share daily/weekly/monthly reports on customer engagement, lead status, and follow-ups. Drive customer satisfaction and retention through proactive communication. Assist in automating workflows to improve the customer journey and internal efficiency. Handle bulk communication (SMS, email, WhatsApp campaigns) to nurture leads. Collect feedback and conduct customer satisfaction surveys . Is able to handle our software "Forequity"

Roles and Responsibilities Handle customer queries and concerns in a timely and professional manner, resolving issues promptly. Manage customer relationships through effective communication, ensuring high levels of client satisfaction. Develop strong relationships with clients by understanding their needs and providing tailored solutions. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams to ensure seamless delivery of services. Desired Candidate Profile Strong skills in customer management, relationship building, and query solving. 0-3 years of experience in sales or marketing, preferably in the real estate industry. Ability to work independently with minimal supervision while maintaining a high level of productivity.

Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

Key responsibilities Revenue Objectives: • To achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales • Cultivate and maintain strong relationships with key clients in the sector / sub-sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention. • Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements. Customer Delight: • Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers • To drive the team and ensure CRM Compliance and effectiveness. • Helping marketing team to design the Customer Survey and take corrective actions on the same. • Develop the long-term account plan (1 year to 3 year) for assigned clients within the sector. • Maintain a sector scorecard & drive y-o-y client improvement on all parameters. • Develop a high-performance service culture. • QUALIFICATIONS & COMPETENCIES Skills and Competencies • Proven supply chain track record in logistics industry with 10+ years of experience in India. • Prefer sales and key account experience including experience in developing and growing new key accounts of Chemical sector. • Relevant logistics expertise within identified sub sectors – Chemical in developing and executing strategic and tactical plans, in a large and dynamic sales environment. • Able to design and implement solutions pertaining to specific industry solving customer problems. • Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services. Stakeholder Internal: All Business and Functional Verticals, External: Customers, Major competitors • Educational Qualification (min) Post-Graduation in Marketing / Sales or Post-Graduation in Logistics/Supply Chain • Preferred Certifications if any Relevant logistics expertise within identified sectors – Chemical • Range/ Min no of years - of overall Experience required 10+ years • Min no of years of Industry specific experience required, if any & the industry type 7-10 years of experience in logistics industry

Key responsibilities Revenue Objectives: • To achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales • Cultivate and maintain strong relationships with key clients in the sector / sub-sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention. • Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements. Customer Delight: • Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers • To drive the team and ensure CRM Compliance and effectiveness. • Helping marketing team to design the Customer Survey and take corrective actions on the same. • Develop the long-term account plan (1 year to 3 year) for assigned clients within the sector. • Maintain a sector scorecard & drive y-o-y client improvement on all parameters. • Develop a high-performance service culture. • QUALIFICATIONS & COMPETENCIES Skills and Competencies • Proven supply chain track record in logistics industry with 10+ years of experience in India. • Prefer sales and key account experience including experience in developing and growing new key accounts of Chemical sector. • Relevant logistics expertise within identified sub sectors – Chemical in developing and executing strategic and tactical plans, in a large and dynamic sales environment. • Able to design and implement solutions pertaining to specific industry solving customer problems. • Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services. Stakeholder Internal: All Business and Functional Verticals, External: Customers, Major competitors • Educational Qualification (min) Post-Graduation in Marketing / Sales or Post-Graduation in Logistics/Supply Chain • Preferred Certifications if any Relevant logistics expertise within identified sectors – Chemical • Range/ Min no of years - of overall Experience required 10+ years • Min no of years of Industry specific experience required, if any & the industry type 7-10 years of experience in logistics industry

Responsibilities: * Manage customer relationships through effective communication and issue resolution. * Ensure client satisfaction by delivering exceptional service and meeting expectations. *Excelent communication and Advance excel skill.

JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role. Job Responsibilities: Product Training: Provide in-depth training sessions to the clients and their staff, showcasing the key features and functionalities of the app. Develop and maintain comprehensive training materials, documentation, and resources. Account Management: Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements. Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement. Usage Optimization: Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App. Provide recommendations on additional features or upgrades based on customer needs. Customer Communication: Communicate product updates, new features, and best practices to clients & their staff on a regular basis. Share success stories and case studies to showcase the value of the app and its impact on businesses. Issue Resolution: Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns. Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions. Customer Feedback: Gather clients feedback on their experiences with the SuvarnaSetu Business App. Use feedback to identify areas for improvement and share recommendation to the management and internal teams to implement necessary changes. Renewal Management: Monitor subscription renewals and proactively engage with clients prior to renewal dates. Present the value proposition and benefits of renewing the subscription to secure customer loyalty. Clients’ Advocacy: Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App. Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients. Regular Reports and Analysis: Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates. Provide regular reports and insights to management on clients success metrics. Required Skill Sets: Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Familiarity with CRM tools and customer success platforms. Ability to understand client needs and provide effective solutions to create win-win situations. Education: Master OR Bachelor's degree in Business, Marketing, or a related field. Experience: 4 to 5 years proven experience in customer success or account management roles. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry. Location: Based out of Ahmedabad. Willing to travel at Clients’ Site. Company Culture: Our Team comprises motivated individuals that help each other do remarkable things everyday. We face challenges together and we win together. And just like other humans, we make mistakes but we learn from them quickly.

We are seeking a motivated professional to take on a dual-role encompassing both sales and account management. This position is critical in driving new business growth while maintaining and expanding relationships with existing clients. The ideal candidate will be adept at both acquiring new clients and ensuring long-term client satisfaction and retention. Key Responsibilities Sales Responsibilities 1. New Business Development: o Identify and target potential clients through market research, industry events, and direct networking. o Develop tailored sales strategies to meet and exceed revenue targets. o Map large enterprises org charts along with key designations and change owners. 2. Solution Selling: o Engage with prospective clients to understand their needs and propose relevant solutions. o Deliver impactful product demonstrations and presentations, showcasing value proposition and ROI. 3. Negotiation and Deal Closure: o Lead pricing discussions and contract negotiations, ensuring mutually beneficial agreements. o Coordinate with internal teams to facilitate smooth onboarding for new clients. 4. Market Insights: o Stay updated on industry trends, competitors, and client needs to refine sales approaches. o Provide feedback to internal teams to improve products and solutions. 5. Cross Sell: o Identify cross sell opportunities and targets with the client o Map and engage existing customers across verticals/departments Key Account Management Responsibilities 1. Client Relationship Management: o Develop a deep understanding of client goals and align company solutions to meet their needs. o Build and maintain strong relationships with existing clients, acting as their primary point of contact. o Conduct regular check-ins to address concerns, and gather feedback. 2. Strategic Account Planning: o Develop and implement tailored account plans to deepen engagement and increase account revenue. o Monitor client satisfaction and resolve any issues promptly to ensure long- term retention. o Maintain regular updates on client business strategy and financial changes to ensure revenue goals are aligned. 3. Collaboration and Coordination: o Work closely with internal teams, including product, support, and marketing,to deliver a seamless client experience. o Advocate for client needs internally to inform product development and service enhancements. o Work closely across regions/teams to accelerate partnerships. 4. Revenue Growth from Existing Accounts: o Identify opportunities to upsell or cross-sell additional products and services to existing clients. o Prepare and deliver customized proposals for expanding partnerships. 5. Performance Monitoring: o Regularly review account performance metrics and usage data, suggesting improvements or enhancements. o Conduct periodic business reviews to strengthen client relationships and align on future strategies. Requirements 8-10 years of experience in sales and account management, in the BFSI product/tech/platform sales/Fintech/SaaS space. Experience in independently managing accounts, owning PL. Ability to drive discussions at senior levels for platform sales conversion and account management. Strong negotiation and relationship-building skills, with a customer-first mindset. Demonstrated ability to manage a full sales cycle, from prospecting to closing and account growth. Understanding of the Banking and NBFC sector in India. Knowledge of banking products, processes, debt instruments, regulations and trends is a huge plus. Exceptional communication, negotiation, and relationship-building skills. MBA or equivalent degree.

Creative Delivery: Ensure timely and exceptional delivery of copy and creative assets,prioritizing client satisfaction and swiftly addressing any concerns that may arise Creative Innovation and Experimentation: Promote creativity and explore innovative ideasand formats to elevate campaign performance and foster experimentation. Training Sessions: Organize frequent training sessions to boost team proficiency inadvanced writing techniques, creative brainstorming, and current marketing trends. On-Time Deliverables: Guarantee punctual delivery of content outputs and uphold clearcommunication with all stakeholders involved. File management: Ensure systematic and precise management of files to enable effortless content access and retrieval. Creative Strategy Development: Create and refine content strategies to align with strategicobjectives and maximize project impact. Client Presentation: Present client deliverables effectively and incorporate feedback toenhance strategy, ensuring client satisfaction and active engagement. Collaboration with Cross-Functional Teams: Collaborate closely with cross-functionalteams to contribute actively to integrated campaign strategies, ensuring cohesive andefficient project implementation. Market and Competitor Analysis: Perform comprehensive content analyses for clients toglean insights into industry trends and competitor tactics. Resource Management: Effectively oversee resource allocation to meet projectrequirements and maintain team productivity and organization. Experience : 3+ years of senior-level experience in copywriting and content creation, with a proven trackrecord of leading successful campaigns and mentoring teams to achieve strategic marketinggoals

> Location: Mumbai / Hybrid / Remote Job Type: Full-Time | Open to Part-Time or Freelance for the right fit About Us: At Monday Marketing , we re not your average agency we re a tribe of brand-builders, design thinkers, and digital hustlers. From D2C rockets to Fortune 500 giants, we partner with brands that want to grow smart and scale fast. Now, we re looking for a Client Servicing professional who can be the voice of our agency in every room someone who can manage relationships like a pro, pitch ideas that make clients lean in , and drive new business growth with confidence. Your Key Responsibilities: Be the main point of contact for assigned clients from onboarding to ongoing campaign delivery. Understand each client s business inside-out industry, competitors, marketing goals and act as their trusted advisor . Work closely with our internal teams (design, tech, performance) to brief in client needs and ensure timely, quality output. Pitch creative ideas , campaign strategies, and innovative solutions that align with client objectives. Identify upsell/cross-sell opportunities and convert conversations into contracts . Lead brand presentations , review meetings, and report discussions with flair. Handle client feedback tactfully and make sure internal teams align on revisions and final goals. Track project performance and client satisfaction, ensuring a long-term relationship mindset. Bring in new clients through referrals , past connections, and proactive reach-outs (bonus if you ve done this before!). You re Perfect for This If You Have: 2-5 years of experience in client servicing, brand management, or account management (preferably at a digital or creative agency). A deep understanding of branding, digital marketing, content , and performance marketing lingo. Strong communication skills (email, calls, meetings, presentations you shine everywhere). Proven ability to pitch , negotiate, and close deals with clarity and confidence. An eye for detail, a love for deadlines, and a knack for relationship building. Bonus: You ve handled clients from D2C, healthcare, real estate, or edtech sectors. Perks of Working with Monday Marketing: Work with India s most creative marketers and top design minds . Get exposure to multi-industry campaigns and international clients . Flexible work culture, creative freedom, and performance-based growth . A chance to not just service brands , but to help build them. Apply for this position Hey Future Growth Champion, We re not just building another agency we re on a mission to create the world s largest digital powerhouse. And we re looking for people like you to help make that vision a reality. At Monday Marketing Company, every campaign we craft, every brand we scale, and every win we celebrate is powered by passionate, purpose-driven people. If youre hungry to grow, ready to make bold moves, and excited to leave a mark on the marketing world this is your call to action. Bring your talent. Bring your ambition. Let s build greatness together. Just fill in your details below, and our team will reach out to you shortly. Your next big leap starts here. With ambition, Anuj Chawla Founder, Monday Marketing Company Full Name * Email * Phone * Linkedin Profile Link * Current CTC * Expected CTC * Cover Letter * This is a hybrid opportunity. Are you open to traveling to the office? Office Location - Hiranandani Estate --Please Choose an Option-- Yes No Not Sure Upload CV/Resume * Maximum allowed file size is 1 MB. Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing advertising business. You will work with the sales, creative, product teams and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers. Specific responsibilities include, but are not limited to, working with sales to create strategic media plans, project-managing all pre-launch work, overseeing campaign set up, interacting with advertising agencies & brands, raising the bar on creative quality, optimizing campaign performance by analyzing metrics, reporting and diving deep to provide insights to clients, showcasing category performance and creative insights. The Client Solutions team also plays an instrumental role in testing alpha and beta offerings, developing hypotheses, and generating insights that inform our sales strategy. You will bring enhanced analytical capabilities and strategic thinking to this process, strengthening our ability to translate technical capabilities into compelling advertiser solutions. To do this, you need to be extremely hands-on, have a deep understanding of Amazons display advertising products, technical/operational capabilities, and have the ability to synthesize analysis into a concise and compelling presentations. A day in the life Build solid relationships with advertising agencies and clients, displaying a dedication to delivering first-class service and online advertising solutions Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet clients KPIs Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns and Co-lead monthly and quarterly reviews with advertisers Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions Accelerated testing and implementation of new ad products with sound hypothesis development and validation Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, DSP) and assist in the development of best practices and operational efficiencies Drive operational excellence to ensure SLA adherence and client satisfaction Billing and resolution of any financial issues Travel to accounts as needed (Estimated 15-20%) About the team Amazon Advertising operates at the intersection of e-commerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on Amazon.in, across our other owned and operated sites, on other high-quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising. If you re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them then we want you to come join us and make advertising even better. Experience in advertising Experience in DSP/ad network sales Proven experience (3-4 years) in ad operations, online marketing or advertising 2+ years working in an external client facing environment Experience building high-velocity ad products

Advertising enables monetization on all of Amazons commerce and content sites worldwide, and is a strategic bet. Our guiding principle is to deliver the right ad to the right customer at the right time. This enhances both the customer experience and, in the long run, our advertisers return on investment. We create only high quality advertising products that are valuable to advertisers and customers alike, and increase customer discovery on the Amazon site. Our team offers a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on web-based shopping portal, and on millions of mobile and tablet devices. Customer-centricity is our core principle, guiding everything we do, including our approach to advertising. If you re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them then we want you to come join us and make advertising even better. We are a motivated, collaborative and fun-loving team building a high growth business. We are entrepreneurial and have a bias for action and a broad mandate to experiment and innovate. This role offers an opportunity to make a significant impact on the future vision for Amazon. This position is based at Amazon India in Bangalore. We are looking for a hands-on, detail-oriented, highly-motivated Ads Account Manager who is a problem solver at their core and is able to deliver on advertising priorities for their advertisers. Build solid relationships with advertisers, displaying a dedication to delivering first-class service and advertising solutions Flawlessly execute end-to-end campaigns, liaising with advertisers to align to advertiser priorities. Effectively align spends for defined cadence (week / month/ quarter / sale event) Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet advertisers KPIs Keep regular track of defect metrics (like high ACoS) and ensure a timely nudge to advertiser for course-correction. Monitor and communicate campaign progress to the advertiser through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns Track & Own the Ad Revenue goals for the set of advertisers being managed and deploy different ad-product strategies to exceed goals/cover for gap to goal in case needed. Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals Co-lead monthly and quarterly performance reviews with advertisers Drive operational excellence to ensure SLA adherence and client satisfaction Bachelors degree with 2+ experience in SEM/ business development/sales within E-Com/Ad agency/E-com service provider domains Ability to effectively communicate his/her thoughts in a well-organized manner Strong Excel and PowerPoint skills Strong analytical skills Ability to work cross-functionally with a wide range of employees with different skill sets 2+ years proven experience in ad operations & ad sales, online marketing/online ad sales or programmatic advertising 2+ years working in an external client facing environment involving aspects of business development Advanced Excel / Power BI skills with ability to write SQL queries for data extraction purposes

Role Overview: The Relationship Manager/ Senior Relationship Manager is expected to interact with HNI clients, celebrities, politicians and business tycoons.He/she is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. Key Responsibilities: Welcoming the customer on-board and create a Member Profile Searching, screening, short listing of relevant profiles, establishing a bond with the customer , initiating meeting between members and creating Success Stories Maintaining good rapport with the member; providing the right Elite experience and delivering quality service Managing a set customer portfolio , responsible for customer retention and new customer acquisitions Skill and Competencies required: Excellent command over Malayalam language, fluency in English ,customer service experience with aptitude for sales High Emotional quotient, client management Skills Punctuality & Presentation skills Behavioral Values Integrity / Honesty / Respect Communication Oral & Written skills / Listening Executive Presence Business / Telephone Etiquette Influencing Skills Empathy Self-driven / Initiative Ability to manage stress and ability to adapt to cater to client management Willingness to learn

Key Responsibilities Generate qualified leads and convert them into paying clients. Build and manage the sales and marketing funnel to drive B2B customer acquisition. Reach out to potential clients through cold calling, emails, LinkedIn, and referrals. Present and pitch FINB Tech's fintech products to CXOs, Product heads, and decision-makers. Collaborate with product and marketing teams to refine GTM strategies. Maintain a strong pipeline and track leads through the CRM. Report directly to the management on performance and lead status. Requirements 1 to 3 years of experience in sales, business development, or client acquisition (preferably in fintech, SaaS, or API-based products ). Strong understanding of fintech/B2B sales cycles. Excellent communication and negotiation skills. Ability to independently manage leads and close deals. Knowledge of CRM tools, lead nurturing, and funnel building. Immediate joiner preferred. Preferred candidate profile We are looking for a self-driven Sales Executive to join our growth team and play a key role in lead generation and client acquisition.