1391 Client Satisfaction Jobs - Page 8

Project Manager to lead and coordinate our design & development projects from concept to delivery. You will be serving as bridge between creative vision and delivery. Managing timelines, monitor resources, and coordinate teams to ensure smooth execution of branding, design, web, and content projects delivery will be the key. You would be responsible for managing P&L for all the allocated projects. This role requires a personality who can thrive in a fast-paced, creative environment, managing multiple projects and cross-functional teams while maintaining high standards and client satisfaction. Responsibilities: Initiating & owning the project, planning and outlining project scope, objectives, and deliverables across design, development, and content teams Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks Gather requirements, set clear expectations for clients & internal teams, share updates, and manage approvals. Collaborate closely with clients, internal teams, and leadership to define project scope, goals, deliverables, timelines, and budgets Assign and monitor resources to ensure project efficiency and maximize deliverables Oversee internal workflows: Schedule and assign tasks, balance workloads, and ensure effective hand-offs between teams Anticipate and mitigate risks, resolve issues, and remove roadblocks to keep projects on track Coordinate internal resources and third parties/vendors (if needed) to ensure flawless execution Host daily stand-ups, sprint planning, and reviews to keep teams aligned and accountable Track project performance and manage changes to the project scope, schedule, and costs using appropriate tools while maintaining delivery commitments Support quality assurance: Ensure deliverables meet defined scope, standards, and branding requirements. Share regular reports for the management s review on project progress Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Ensure all projects are delivered on time, within scope, and with high quality Lead post-project evaluations to identify learnings and process improvements Requirements and Skills: Minimum 4+ years of project management experience in services/product setup preferably from creative, digital, or marketing agency environment Proven working experience as a project adminstrator & co-ordinator in the Development & design projects Strong attention to deadlines and budgetary guidelines Strong understanding of cross-functional workflows (design, development, SEO/content). Proficiency in project management and communication tools: Click Up,MIRO, Superworks, Trello, Asana, Notion, Slack, Google Workspace. Excellent communication skills to interface with clients and internal teams. Solid organizational skills including time management and problem-solving abilities. Experience working with global clients Preferred skills and qualifications Professional certification such as PMP or PRINCE2 Experience in developing platforms for internal processes Experience in coaching project team members to strengthen their abilities and skill set

Primary Details Time Type: Full time Worker Type: Employee Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company s policies and procedures and protocol. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintain product, system and process knowledge Ensure compliance with all relevant internal instructions and external regulatory requirement Attend relevant product and skill courses and passing on relevant points to other staff Environmental Awareness/Customer Focus Assist customers with initial usage of products and ongoing problem resolution Focus on delivering excellent customer service and provide an enjoyable customer experience Investigate, resolve or escalate all client complaints in a timely fashion Technical Performance Utilize product knowledge to resolve customer enquires Demonstrate the necessary technique and skills to perform the job Produce quality of work People Management Nil Preferred Competencies/Skills Customer service skills Presentation and communication skills Problem solving and negotiation skills Basic computer and typing skills Preferred Experience Minimum 2+ years call center experience in service industry, preferably with insurance, financial or retail industry Preferred Knowledge Product knowledge of general insurance industry QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters, its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Client Success Manager to join our team in Chennai. Our Client Success team is responsible for building strong relationships with clients operating as their trusted partner. Focused on enabling client outcomes by maximizing the benefits from the products and services we provide. They understand their client s needs and focus on adding value and identifying opportunities throughout the journey to delight, drive client satisfaction and retention. Your key responsibilities as a Client Success Manager will be to: Build strategic relationships with assigned customers to ensure successful outcomes using FE fundinfo s products and services. Facilitate the customer journey from onboarding to ongoing engagement. Drive successful outcomes and retention, serving as the main point of contact. Ensure customers understand the onboarding process, new products, and services, maximizing their benefits. Conduct quarterly check-ins to address client needs and develop success plans. Review escalated cases for quick resolution. Gain industry knowledge to discuss customer challenges and opportunities effectively. Share customer feedback and insights with internal departments to influence and introduce solutions. Adhere to all general security responsibilities as per the company security policy. To join us as a Client Success Manager you will need the following experience and skills: 3-5 years of experience in a client-facing role (CSM, Client Support) as a strategic and supportive partner. Strong customer-first approach with the ability to understand customer needs. Exceptional stakeholder management skills and experience including up to C+ level both internal and external. Excellent communication skills for both small and large audiences, with the ability to understand and interpret client/business data. Proven ability to identify areas for improvement and contribute to change. Strong analytical skills to assess client requests within the broader product roadmap context. Knowledge of Salesforce is a plus. By joining the team, you will be offered the following: 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access Apply today for immediate consideration and we will endeavor to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. The position is responsible for managing day to day operations and execution of programs. Supervises multiple Sr. / Team Leads (4 8 direct reports). Responsible for operations performance, client satisfaction and program metrics. Based on program size, may oversee a single LOB or multiple programs. Analysis - Manages call center operations by means of reviewing and analyzing reports, records, and data to ensure that all quality, efficiency, and productivity standards/targets are met. Description of the metrics may change as per client directives and are available on Operations Performance Expectations. Reporting - Analysis of reports rooting from several sources (whether client-based or internallygenerated reports) is essential in the day-to-day functions of a CRM. A CRM is expected to be highly keen on the details provided & hold Operations and/or other departments accountable to take actions on areas needing improvement. A CRM is expected to deliver such reports to external clients and/or internal business leaders. Goal-Setting - Sets operational goals and business objectives. When needed, translates these goals into actionable items from Group/Shift Managers down to Team Manager (line supervisor) level. This includes setting or recommending topics for pre- and/or post-shift meetings / huddles with respective groups discussing goals, trends, action plans, among other announcements; including checks & balances (i.e. check for understanding). Strategies Assists the Operations Director in developing long term sales and quality strategies including ongoing needs, assessment, and feedback from Operations and Quality Monitoring processes. Processes - Monitors calls and provides feedback to Operations Manager/Director; Group Managers and Team Managers using program s approved processes (i.e. Tri-Level Coaching process, etc.) and forms (i.e. Call Observation / Looping Form) Discipline Maintains a strict form of discipline at all times, in terms of processes and policies. At times, may implement corrective actions to address performance gaps and analyze trend data to coach group Managers and Team Managers to attain goals and objectives, through the Operations Manager. Specific follow-through activities are also required. This includes A-Bay Programs, Performance Improvement Plans, etc. Communication - Communicate program activities and plans to the Operations Manager and/or the entire operations team. Plans include: Leadership Specific Changes (i.e. partner changes, Sales Briefs or Leadership News Briefs, etc..); Business Strategy Changes (i.e. Closing Tactics, Gift Cards provided to customers, etc.); Internal-VXI Development (i.e. HR Policies / Memos), etc. The CRM must also have a clear understanding of the business as well and the events related to the company. Client-Dealing - Conducts interactions and regular communication with the client; in partnership with the Client Services and Operations Director. Interactions include (not limited to): client call calibration, performance rankings and reviews, daily summaries, among others. Meeting deadlines for client requirements is a must. Performance Management Helps the Operations Director/Manager in conducting performance reviews as well, finds root cause and recommends action plans to solve performance gaps at any level. Performance Items include key metrics: Close Rate, Advance Product Take Rate, Package Penetration, AHT, Quality, among others. Performance reviews can take place in the form of formal scorecard reviews or one-on-one sessions, as needed If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Client Success Manager to join our team in Chennai. Our Client Success team is responsible for building strong relationships with clients operating as their trusted partner. Focused on enabling client outcomes by maximizing the benefits from the products and services we provide. They understand their client s needs and focus on adding value and identifying opportunities throughout the journey to delight, drive client satisfaction and retention. Your key responsibilities as a Client Success Manager will be to: Build strategic relationships with assigned customers to ensure successful outcomes using FE fundinfo s products and services. Facilitate the customer journey from onboarding to ongoing engagement. Drive successful outcomes and retention, serving as the main point of contact. Ensure customers understand the onboarding process, new products, and services, maximizing their benefits. Conduct quarterly check-ins to address client needs and develop success plans. Review escalated cases for quick resolution. Gain industry knowledge to discuss customer challenges and opportunities effectively. Share customer feedback and insights with internal departments to influence and introduce solutions. Adhere to all general security responsibilities as per the company security policy. To join us as a Client Success Manager you will need the following experience and skills: 3-5 years of experience in a client-facing role (CSM, Client Support) as a strategic and supportive partner. Strong customer-first approach with the ability to understand customer needs. Exceptional stakeholder management skills and experience including up to C+ level both internal and external. Excellent communication skills for both small and large audiences, with the ability to understand and interpret client/business data. Proven ability to identify areas for improvement and contribute to change. Strong analytical skills to assess client requests within the broader product roadmap context. Knowledge of Salesforce is a plus. By joining the team, you will be offered the following: 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access Apply today for immediate consideration and we will endeavor to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Role & responsibilities : Customer Relations & Client Servicing Greet guests warmly and assist with a professional and hospitable attitude Provide information on activities, packages, and promotions Serve as the first point of contact for guest complaints or concerns, guiding them through relevant procedures and activities Answer customer calls and resolve queries related to corporate events and birthday parties Collect visitor feedback and implement improvements to enhance customer experience Operational Management Oversee daily operations to ensure smooth and efficient functioning of the facility Monitor customer satisfaction and ensure facility readiness at all times Manage customer bookings and reservationshandling walk-ins, calls, and online requests Coordinate scheduling for track and play zone activities Maintain accurate records of bookings and customer details Handle billing and payment processes efficiently and accurately Customer Relationship & Engagement Build long-term client relationships through personalized and attentive service Maintain follow-up communications with regular and corporate clients Support event planning and coordination for group bookings and special occasions Promote marketing initiatives by engaging clients for reviews, referrals, and promotional activities Preferred candidate profile Excellent communication and interpersonal abilities Strong customer-first and service-oriented mindset Energetic, confident, and presentable personality Capable of managing bookings , reception duties , and addressing guest inquiries Effective problem-solving skills with the ability to make quick, practical decisions Team player with a strong, professional work ethic Prior experience in hospitality or customer service preferred

Position : Service Engineer Location : Pirana, Ahmedabad (with Frequent Travel Pan-India, occasional abroad) Department : Service (After Sales) Salary : 20,000 30,000 CTC Type : Full-time About Us At PressureJet Systems Pvt. Ltd., we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support. As a Service Engineer, you will be the frontline ambassador of PressureJet, ensuring machines run reliably, customer complaints are resolved effectively, and clients experience world-class service. The Role Were seeking technically strong and customer-focused Service Engineers to carry out installation, commissioning, complaint resolution, AMC execution, and preventive maintenance. You’ll also support spare parts sales, provide feedback for process improvement, and act as the face of PressureJet at client sites. Key Responsibilities 1. Installation, Commissioning & Preventive Maintenance Carry out installation and commissioning of High-Pressure Plunger Pumps and systems at customer sites. Execute preventive maintenance schedules to ensure equipment reliability. Conduct operational and safety training for customer operators. 2. Complaint Resolution & Customer Satisfaction Attend service complaints promptly and resolve them within SLA timelines. Ensure first-time-fix efficiency by preparing spares and tools before visits. Conduct root cause analysis for recurring complaints and share insights with the Service Manager. Delight customers by reducing complaints from the root cause, converting detractors to neutrals, and making satisfied clients promoters. 3. AMC Execution & Spare Parts Support Execute AMC visits as per schedule and maintain checklists. Promote spare parts sales by identifying customer requirements during service visits. Support spare dispatch verification and usage reporting. 4. Reporting & Documentation Maintain accurate service reports for each visit, including job completion, spares used, and customer feedback. Update CRM/ERP with service details and complaint closure status. Submit TAT (Turnaround Time) reports for complaint handling. 5. Teamwork & Coordination Coordinate with Service Manager and peers for complaint allocation and spares readiness. Provide technical feedback to the Design and Production teams on product issues. Support training of new engineers and technicians. Required Skills and Competencies Technical Expertise Knowledge of pumps, hydraulics, and high-pressure systems. Proficiency in troubleshooting, installation, and commissioning. Ability to conduct preventive maintenance and RCA. Basic knowledge of Excel, CRM, and ERP tools. Soft Skills Strong communication and customer-handling skills. Problem-solving attitude with focus on first-time resolution. Discipline, time management, and willingness to travel extensively. Team player with accountability and ownership. Educational Qualification Diploma / B.E. in Mechanical or Production Engineering (First Class preferred) Experience 1–3 years of hands-on experience in service, preferably in capital equipment/industrial machinery. Freshers with strong technical skills and willingness to learn may also apply. Travel Requirements Extensive travel across India for installations, complaint resolution, AMC, and audits. Why You’ll Love Working with Us Exposure to cutting-edge high-pressure technology. Structured technical and soft skills training programs. Opportunity to grow into Senior Engineer / Service Manager roles. Direct impact on customer satisfaction and company reputation. Reporting To Direct : Service Manager Final : Director - Marketing Performance Metrics (KPIs) Complaint Closure TAT % First-Time-Fix Efficiency Customer Satisfaction Score (CSAT) AMC Completion Rate Spare Parts Sales during Service Visits Reduction of Repeat Complaints through Root Cause Fix Conversion of Detractors to Neutrals and Neutrals to Promoters Service Documentation Accuracy Travel & Service Cost Optimization 360 Performance assessment from subordinates, reporting manager, customers, and job role. Contact Person Aadarsh Vajpai hrm@pressurejet.com | +91 63529 24655 Office: Pirana, Ahmedabad | Branch: Thaltej, Ahmedabad

Responsibilities: Manage day-to-day site work Supervise labour & contractors Ensure quality & safety compliance Read & interpret drawings Coordinate with clients/vendors Maintain site reports & documentation Monitor progress & ensure timely delivery Annual bonus

Making sure all clients leads after placing orders are met. Ensure existing clients are satisfied through after sales service Servicing client after receiving the order till collection of payment. Point of contact for complaints and escalating issues Required Candidate profile Resolving queries and questions of clients Give or support the participants/clients about products or services Understand client queries and solve them Always ask for true feedback

About BU: IIM jobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Customer Success at iimjobs.com: A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications: 1. Self-starter, an ability to work in a fast growing, challenging start-up workspace 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM

Good communication skills Voice calling process Min 6 months exp in Customer Support 24x7 rotational shifts 2 sides cab for night shift Immediate joining Incentives/Overtime pays Graduates/UG/Diploma Required Candidate profile Voice calling process into Travel Domain Domestic process/International process Salary take home 25k Rotational shift and Rotational week off

Interacting with clients to provide technical support and Implementation via. Onsite location (Karad) Maintain Daily Issues & bring closure to issues as TAT Review client feedback to improve & enhance quality Pre-Sales Demo for prospective enquirers Required Candidate profile 0 - 4 yrs exp. as Counsellor, Support, Consultant. Good communication (English, Hindi, Marathi), troubleshooting & problem solving skills Helpdesk exp. preferred Knowledge of Implementation or support Perks and benefits PF Medical Insurance Performance based Incentives

Job Description About the Role Wizikey is looking for a dynamic and enthusiastic Key Account Management (KAM) Intern to support our Account Management team. This is a client-facing role that requires strong communication skills and a proactive attitude. You ll work closely with our Key Account Managers to ensure top-notch customer experience, account growth, and relationship management. Key Responsibilities Support the Key Account Management team in handling client accounts Assist in onboarding, training, and engagement initiatives for customers Coordinate with internal teams to ensure client requirements are delivered effectively Track client interactions and maintain updated account documentation Help resolve customer queries and ensure high client satisfaction Prepare reports and presentations for account reviews and business updates Qualifications Currently pursuing or recently completed a Bachelors degree (preferably 2025 pass-out) Excellent verbal and written communication skills Strong interpersona

As a Senior Sales Engineer / Assistant Manager, you will: Work closely with customers to understand their needs and deliver tailored technical solutions. Own the technical sales process from initiation to closure. Ensure a smooth post-sales transition to implementation and customer success teams. Stay updated on industry trends, competitor pricing, and technical advancements. Support and mentor junior sales team members by sharing product and domain knowledge. Strong presentation, communication, and interpersonal skills. Proven track record of influencing sales and closing deals. Preferred Skills Familiarity with CRM tools. Experience working in cross-functional teams.

We are looking for an enthusiastic and experienced Sales Manager to be posted in Mumbai / Ahmedabad and be the face of the Company. He/She will work closely with various stakeholder teams at the HO to drive sales growth, develop strategies, and ensure the achievement of sales targets. The ideal candidate will have a proven track record in sales and a deep understanding of the travel industry. Key Responsibilities: Collaborate with Sales Management: Work closely with the Reporting Officer to establish sales targets and develop strategies to achieve business goals. Monitor Sales Performance: Track sales performance metrics and provide detailed reports to the management team, offering insights on progress and areas of improvement. Client Relationship Management: Build and maintain strong relationships with key clients and partners, ensuring long-term partnerships and repeat business. Identify New Business Opportunities: Seek and cultivate new business opportunities, including partnerships and sales channels, to expand the client base. Develop Sales Plans: Create and execute sales plans, including pricing and promotional strategies, to drive business growth. Stay Updated on Industry Trends: Monitor industry trends, competitors activities, and emerging market opportunities to stay competitive. Sales Tracking and Reporting: Develop and maintain an efficient sales tracking and reporting system to streamline operations and improve sales processes. Provide Exceptional Customer Service: Assist with customer inquiries and offer support when needed to maintain client satisfaction and resolve any issues. Coordinate with Accounts: Liaise with the Accounts team to ensure timely client payments and conduct regular follow-ups to maintain a healthy cash flow. Qualifications: Bachelors degree in Business, Marketing, or a related field. Minimum 3 Years of experience in sales, preferably in the travel industry. Proven track record of achieving and exceeding sales targets. Strong leadership and team management skills. Excellent communication and interpersonal abilities. In-depth knowledge of the travel industry and its trends. Ability to travel as required. Key Skills : Corporate Sale Channel Sales B2c Travel Advisor

Is an integral part of a team of market researchers and data analysts within the market research field The role requires strong experience of market research techniques and the ability to handle all stages of the project life cycle, from proposal to insights writing. Will be responsible to identify research objectives and provide actionable insights. Job Description: Sr. Research Analyst: Job Description. Key Responsibilities (non-technical) Ensure that all projects are completed within budget and in a timely manner. Check feasibility of project execution (timelines included) and flag any concerns. The person will take ownership of the assigned project(s) under limited guidance of the supervisor. Build the project plan with clear timelines for each milestone. Set up and implement new and on-going projects. Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans. Organize meetings with internal stakeholders such as survey programming, data processing and coding teams to ensure seamless execution of projects. Tasks may include: Contribute ideas to improve look and feel of survey with a view to improve respondent engagement. Define sampling plan and identify potential bottlenecks. Analyse key project metrics with a view to improve performance. Ensure quality measures are followed. Update clients regularly on project progress Ensure key project performance metrics such as project profitability are met or exceed established guidelines Consistently exceed client expectations from project inception through completion Closely liaise with clients for projects briefing and post survey information Support the team in preparing invoices of completed projects in a timely manner Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues. Communicate effectively with vendors (i. e. , panel companies, translation agencies, CATI partners) Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs Escalate any outstanding issue to supervisor as soon as identified Ensure process documents are updated from time to time Contribute to team meetings by being prepared and sharing ideas Key Responsibilities Technical: Should be able to test links in tools like Decipher, Confirmit Data checking e. g. , identify straight liners, speeders, verbatim checks etc. Should be able to understand and QC different deliverables like data tables, coded data, reports, scorecards etc. Create cross tabs on Decipher and Q Basic understanding of SPSS i. e. should be able to write basic syntax, take frequency, update data etc. Create reports in PowerPoint Good in excel Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

Is an integral part of a team of market researchers and data analysts within the market research field The role requires strong experience of market research techniques and the ability to handle all stages of the project life cycle, from proposal to insights writing. Will be responsible to identify research objectives and provide actionable insights. Job Description: Sr. Research Analyst: Job Description. Key Responsibilities (non-technical) Ensure that all projects are completed within budget and in a timely manner. Check feasibility of project execution (timelines included) and flag any concerns. The person will take ownership of the assigned project(s) under limited guidance of the supervisor. Build the project plan with clear timelines for each milestone. Set up and implement new and on-going projects. Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans. Organize meetings with internal stakeholders such as survey programming, data processing and coding teams to ensure seamless execution of projects. Tasks may include: Contribute ideas to improve look and feel of survey with a view to improve respondent engagement. Define sampling plan and identify potential bottlenecks. Analyse key project metrics with a view to improve performance. Ensure quality measures are followed. Update clients regularly on project progress Ensure key project performance metrics such as project profitability are met or exceed established guidelines Consistently exceed client expectations from project inception through completion Closely liaise with clients for projects briefing and post survey information Support the team in preparing invoices of completed projects in a timely manner Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues. Communicate effectively with vendors (i. e. , panel companies, translation agencies, CATI partners) Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs Escalate any outstanding issue to supervisor as soon as identified Ensure process documents are updated from time to time Contribute to team meetings by being prepared and sharing ideas Key Responsibilities Technical: Should be able to test links in tools like Decipher, Confirmit Data checking e. g. , identify straight liners, speeders, verbatim checks etc. Should be able to understand and QC different deliverables like data tables, coded data, reports, scorecards etc. Create cross tabs on Decipher and Q Basic understanding of SPSS i. e. should be able to write basic syntax, take frequency, update data etc. Create reports in PowerPoint Good in excel Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

Job Role: Is an integral part of a team of market researchers and data analysts within the market research field The role requires strong experience of market research techniques and the ability to handle all stages of the project life cycle, from proposal to insights writing. Will be responsible to work closely with researchers across different geographies. Job Description: Sr. Research Analyst: Job Description. Key Responsibilities (non-technical) Ensure that all projects are completed within budget and in a timely manner. Check feasibility of project execution (timelines included) and flag any concerns. The person will take ownership of the assigned project(s) under limited guidance of the supervisor. Build the project plan with clear timelines for each milestone. Set up and implement new and on-going projects. Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans. Organize meetings with internal stakeholders such as survey programming, data processing and coding teams to ensure seamless execution of projects. Tasks may include: Contribute ideas to improve look and feel of survey with a view to improve respondent engagement. Define sampling plan and identify potential bottlenecks. Analyse key project metrics with a view to improve performance. Ensure quality measures are followed. Update clients regularly on project progress Ensure key project performance metrics such as project profitability are met or exceed established guidelines Consistently exceed client expectations from project inception through completion Closely liaise with clients for projects briefing and post survey information Support the team in preparing invoices of completed projects in a timely manner Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues. Communicate effectively with vendors (i.e., panel companies, translation agencies, CATI partners) Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs Escalate any outstanding issue to supervisor as soon as identified Ensure process documents are updated from time to time Contribute to team meetings by being prepared and sharing ideas Key Responsibilities Technical: Should be able to test links in tools like Decipher, Confirmit, Alchemer, Qualtrics Data checking e.g., identify straight liners, speeders, verbatim checks etc. Should be able to understand and QC different deliverables like data tables, coded data, reports, scorecards etc. Create cross tabs on Decipher and Q, Marketsight Basic understanding of SPSS i.e. should be able to write basic syntax, take frequency, update data etc. Create reports in PowerPoint Good in excel Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

Job Role: Is an integral part of a team of market researchers and data analysts within the market research field The role requires strong experience of market research techniques and the ability to handle all stages of the project life cycle, from proposal to insights writing. Will be responsible to work closely with researchers across different geographies. Job Description: Sr. Research Analyst: Job Description. Key Responsibilities (non-technical) Ensure that all projects are completed within budget and in a timely manner. Check feasibility of project execution (timelines included) and flag any concerns. The person will take ownership of the assigned project(s) under limited guidance of the supervisor. Build the project plan with clear timelines for each milestone. Set up and implement new and on-going projects. Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans. Organize meetings with internal stakeholders such as survey programming, data processing and coding teams to ensure seamless execution of projects. Tasks may include: Contribute ideas to improve look and feel of survey with a view to improve respondent engagement. Define sampling plan and identify potential bottlenecks. Analyse key project metrics with a view to improve performance. Ensure quality measures are followed. Update clients regularly on project progress Ensure key project performance metrics such as project profitability are met or exceed established guidelines Consistently exceed client expectations from project inception through completion Closely liaise with clients for projects briefing and post survey information Support the team in preparing invoices of completed projects in a timely manner Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues. Communicate effectively with vendors (i. e. , panel companies, translation agencies, CATI partners) Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs Escalate any outstanding issue to supervisor as soon as identified Ensure process documents are updated from time to time Contribute to team meetings by being prepared and sharing ideas Key Responsibilities Technical: Should be able to test links in tools like Decipher, Confirmit, Alchemer, Qualtrics Data checking e. g. , identify straight liners, speeders, verbatim checks etc. Should be able to understand and QC different deliverables like data tables, coded data, reports, scorecards etc. Create cross tabs on Decipher and Q, Marketsight Basic understanding of SPSS i. e. should be able to write basic syntax, take frequency, update data etc. Create reports in PowerPoint Good in excel Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

ATTENTION JOBSEEKERS !!! GREETINGS FROM RECOUP INFO We are looking for talented customer delight associate for the direct payroll of one of the Biggest Food Delivery App in India! (Captive Unit). If you have a passion for delivering top notch customer service and possess excellent English communication, this is the perfect opportunity for you. WORK FROM OFFICE Process - Customer Delight Associate Location - Gurugram Week Off- Rotational Shifts - Rotational Interview Mode - Only Walkin ELIGIBILITY : Any Graduate Fresher/Experienced can apply. Undergraduates with Experience can also apply. Excellent English Communications. Must be an immediate joiner. 5 Days working with rotational shifts and offs. KEY RESPONSIBILITIES Handle inbound customer queries via call,email and chat Provide accurate information about services Resolve customer queries timely,professionaly and friendly. SALARY Budget up to 4 LPA + One Side Cabs in Odd Hours To get your interview aligned connect with me directly on the number given below and can also share the resume on the same number Saima - 8090893339 Regards, Saima 8090893339 HR Executive Recoup Info

Hiring Telesales Executive: Handle calls, explain products, generate leads, convert inquiries, maintain CRM, and support sales team. Salary 10k20k + incentives. Candidates with good communication skills can apply.

Serve as the first point of contact for residents and guests; handle daily queries and complaints efficiently. - Manage WhatsApp, phone, and email communication. - Oversee event planning, clubhouse bookings, and vendor coordination. - Maintain resident databases and generate financial reports through POS. - Promote community engagement during national festivals and events

As a Territory Assistant Manager - Sales, you have ownership to Client Satisfaction of all the projects across the territory. You will be pivotal to developing and executing the Livpreneur success strategy in the territory and work with cross-functional teams to ensure the right steps to ensure growth as per demand in your territory. Enabling Livpreneurs to achieve their qualitative and quantitative targets. Define scope, interior estimation and initiate connecting Customers with Service Partners based on customer requirements. Visiting Customer site along with Service Partner to help Customer finalise the scope and quote with the Service Partner for their work. Meeting (Online/Offline in future) with Livpreneurs to understand & solve their concerns on a regular basis. Job Requirement: Graduate in any stream | 15 years of Academic education. 3+ years of work experience in Business Development and Growth with a minimum 1 year in B2C Sales. Strong in multi-tasking & managing complex Ops structures. Strong in Sales & Business Development . Willing to Travel across India/regions of India. Strong leadership and people skills. Extremely high level of ownership around targets. Excellent written and verbal communication skills.

As a Territory Assistant Manager - Sales, you have ownership to Client Satisfaction of all the projects across the territory. You will be pivotal to developing and executing the Livpreneur success strategy in the territory and work with cross-functional teams to ensure the right steps to ensure growth as per demand in your territory. Enabling Livpreneurs to achieve their qualitative and quantitative targets. Define scope, interior estimation and initiate connecting Customers with Service Partners based on customer requirements. Visiting Customer site along with Service Partner to help Customer finalise the scope and quote with the Service Partner for their work. Meeting (Online/Offline in future) with Livpreneurs to understand & solve their concerns on a regular basis. Job Requirement: Graduate in any stream | 15 years of Academic education. 3+ years of work experience in Business Development and Growth with a minimum 1 year in B2C Sales. Strong in multi-tasking & managing complex Ops structures. Strong in Sales & Business Development . Willing to Travel across India/regions of India. Strong leadership and people skills. Extremely high level of ownership around targets. Excellent written and verbal communication skills.

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358